Castle Senior Living At Forest Hills
Save108-25 Horace Harding Expressway, Forest Hills, NY 11368
For more information about senior living options: (844) 490-3973
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Castle Senior Living emerges in these impressions as a place of bright rooms, fresh renovations, and a culture that many residents and families describe as caring and attentive. Across numerous visits and encounters, the ambience is frequently described as warm, clean, and newly updated, with many reviewers noting that the facility feels like a welcoming home rather than a clinical setting. The renovations are often highlighted as a positive sign, contributing to an environment that residents can be proud of and families can feel confident about when choosing care for their loved ones.
A prominent thread running through many of the reviews is the people who staff and lead Castle Senior Living. Abe, frequently named, is lauded by several families for his hands-on approach - described as going "over and beyond" to arrange residency, guide families through the process, and maintain a steady presence during difficult times. Other staff members are repeatedly praised for their dedication: Avi is commended for staying on top of residents' needs and maintaining a culture of care; Fareeda and Amina are singled out for kindness and compassion, with Amina specifically called the "heart of Castle" for her palpable concern and efforts to improve residents' lives daily. Debbie, a PA who runs medical aspects, is noted for ensuring proper treatment, especially in challenging cases. Tour guides like Malena and front-desk personnel such as Jeannette are remembered for warmth and helpfulness, contributing to a sense that personal attention is a core value at the facility.
The day-to-day care and atmosphere at Castle Senior Living are described in glowing terms by many reviewers. People report that staff "care from the heart," attend to medications with diligence, and create an environment where residents appear happy and engaged. The dining area and meals are frequently praised, with some reviewers highlighting the quality and presentation of food as part of a well-rounded, respectful approach to daily living. There is particular appreciation for how the staff knows residents well, supports individual routines, and provides attention to the dignity and comfort of those living there. In several accounts, families note that the staff's attentiveness extends beyond basic care to supporting residents' emotional and social needs, helping them feel seen and valued in a residence that feels like a community.
Castle Senior Living is also repeatedly described as a place that respects cultural and religious beliefs, offering inclusion and consideration that resonate with many families. Some reviews underscore how the facility's culture and administration are aligned with residents' values, and emphasize that staff strive to honor traditions within the living environment. The dining experience, social interactions, and overall daily routines are framed as thoughtfully designed to accommodate diverse backgrounds, which adds to the sense that this is a place where residents' identities are acknowledged and celebrated.
A particularly powerful set of narratives comes from families who have recently joined Castle and describe the relief and gratitude they feel after moving a loved one into care there. One account details a personal ordeal involving a serious injury and the reassurance provided by Castle's team - Amina's compassion and Debbie's medical oversight helped assuage concerns in ways that were meaningful during a difficult time. Abe is repeatedly credited with enabling a smooth transition into residency, reflecting a pattern of administrative leadership that families value when navigating complex care decisions. For these families, Castle represents not just a facility but a supportive network that helps families feel at ease about the well-being of their loved ones.
Yet the collection of impressions is not uniformly glowing. A more critical, lengthy review acknowledges that the facility remains "in a state of flux" under new management and that not all experiences have matched the earlier high marks. Some reviewers describe pervasive problems that undermine daily life, including significant maintenance and safety concerns such as bedding issues (holes in mattresses) and what is described as ongoing vermin problems (bedbugs and roaches). There are reports of broken elevators, frequent calls not being returned, and logistical frustrations such as residents needing to walk multiple flights of stairs due to elevator downtime. Another serious concern raised is inadequate water provision for residents and pressure to switch direct deposits to Castle's own accounts, which the reviewer frames as a troubling and unauthorized-feeling change. The reviewer who offered these criticisms notes a disconnect with the administration, particularly Abe, citing broken communication and a sense that resident comfort and safety are not being prioritized as they should be.
Despite these serious concerns, the same review acknowledges that those who stayed the course observed improvements at different times and recognizes the care and dignity shown by many staff members. The contrast between glowing endorsements and pointed criticisms highlights a facility that some families feel is performing at a high level in a stable period, while others see systemic issues that warrant attention. In this narrative, it's clear that while Castle Senior Living often delivers compassionate care, cleanliness, and a supportive community, there are moments when administrative responsiveness, maintenance, and consistent quality of life for residents become points of contention.
In sum, Castle Senior Living presents a landscape of strong positives - renovated spaces, a devoted and accessible staff, a culture of care that treats residents with respect, and a community atmosphere that many families find reassuring. The most persistent praise centers on the human elements: genuine kindness from staff, administrative openness to family concerns, and the impression that residents are seen as individuals with meaningful lives to lead. At the same time, several reviews bring attention to gaps that can affect daily living: maintenance and pest issues, infrastructural shortcomings, and some frustrations with management communication and processes during times of transition. For families evaluating this community, the balance of these experiences suggests that Castle Senior Living can be an excellent home for some residents, built on a foundation of heartfelt care, ultimately tempered by the realities of ongoing renovations, leadership changes, and the need for vigilant attention to safety and operational consistency.
Castle Senior Living At Forest Hills is an assisted living community located in the vibrant neighborhood of Forest Hills, NY. Our community provides specialized care for individuals with memory impairments as well as respite care services.
At Castle Senior Living, our residents enjoy a wide range of amenities designed to enhance their quality of life. We offer a beauty salon where residents can pamper themselves, and they can also relax and enjoy their favorite shows with cable or satellite TV in their fully furnished rooms. Our community-operated transportation ensures that residents can easily access nearby attractions and activities. For those who like to stay connected, we have a computer center and Wi-Fi/high-speed internet throughout the community.
Mealtimes are a highlight at Castle Senior Living, where residents can dine in our elegant dining room and enjoy restaurant-style meals prepared by our skilled culinary team. Special dietary restrictions can be accommodated to ensure that every resident's needs are met.
We understand the importance of physical fitness, which is why we provide a fitness room and wellness center where residents can engage in exercise programs tailored to their abilities. Our beautifully landscaped garden offers an outdoor space for relaxation and socializing, while our small library provides opportunities for quiet reading and reflection.
Our dedicated staff is available 24 hours a day to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their medications on time. Additionally, we have specialized memory care programming to support individuals with cognitive impairment.
At Castle Senior Living At Forest Hills, there is never a dull moment! Residents can take advantage of our concierge services for assistance with planning day trips or enjoy resident-run activities organized by our engaging community members. Scheduled daily activities cater to various interests and preferences.
With several parks, pharmacies, restaurants, transportation options, places of worship, and theaters nearby, residents have easy access to everything they need within close proximity.
Come experience the warm and welcoming atmosphere at Castle Senior Living At Forest Hills, where our dedicated team is committed to providing exceptional care and support to our residents.
Castle Senior Living At Forest Hills is located at 108-25 Horace Harding Expressway, Forest Hills, NY 11368 in Queens County, New York
Castle Senior Living At Forest Hills offers a comprehensive suite of features designed to enhance the well-being of residents with dementia and Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that individuals maintain their dignity while receiving the support they need for daily tasks that may become challenging due to cognitive decline. Medication management helps prevent errors and promotes adherence to treatment plans, which is vital for overall health. Meal preparation and service focus on dietary needs, ensuring residents receive nutritious meals that cater to their preferences while addressing any dietary restrictions. Activities of daily living assistance empowers residents by promoting independence within a supportive framework. The continuous 24-hour supervision provides peace of mind for both residents and families, ensuring safety and immediate assistance when required. Integrating a mental wellness program fosters cognitive engagement, while specialized memory care programming targets unique challenges faced by those experiencing mild cognitive impairment or more advanced stages of dementia, enriching each resident's quality of life through tailored activities and social interaction.
Castle Senior Living At Forest Hills on seniors.fyi includes 75 photos including images showing outdoors, outdoor, interior, building, dining, lighting, bedroom, trees, and more.
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