St Francis Home

Pros

• The staff were very pleasant and willing to help, seeming compassionate and competent.
• The facility was described as a great place where the staff becomes like family and residents are comfortable.
• The rehab team was able to help a resident get out of her cast and sling.
• A friend who was a patient had nothing but positive things to say about the facility, noting the staff are very sweet and welcoming.
• The staff across all roles were described as professional, efficient, extremely friendly, caring and supportive.
• The staff were noted for tremendous kindness and patience toward loved ones and for going beyond their job to care.

Cons

• A reviewer described the facility as outdated with nonfunctional door openers and depressing room decor.
• One person said they were left in their own urine for hours and missed medications.
• A post labeled the place the worst nursing center they had encountered, citing negligence and malpractice.
• Another account claimed staff were rude, unresponsive, and failed to answer phone calls.
• Several reviews alleged poor supervision, leading to multiple patient falls and neglect.
• There were reports of dirty, broken furniture, apathy, and consistently cold food.
• A commenter said belongings were stolen and not returned.
• A family member stated the facility would not engage with loved ones, with poor communication and respect.
• A review claimed the facility should be shut down due to being dirty and short-staffed.
• One account stated the emergency button didn't work, contributing to an infection and death.

Review

The collection of impressions about this facility reads like two very different realities living under one roof. On one hand, there are days and interactions that families describe as genuinely positive - staff who listen, care, and collaborate with doctors to understand a loved one's needs. On the other hand, a steady stream of reviews portrays a facility plagued by neglect, communication gaps, and safety concerns that leave families unsettled and fearful. Taken together, the remarks show a care environment where moments of grace coexist with troubling lapses that can have serious consequences for residents.

Several accounts highlight small but meaningful improvements in communication and care when staff and clinicians align. One reviewer recounted a day when a conversation with the nurse and the doctor helped everyone get on the same page, promising a clearer understanding of the mother's situation. In these moments, families felt supported and relieved, noting that staff listened to concerns, appreciated background information, and worked to keep relatives informed. There are mentions of therapy and rehabilitation teams being accessible and encouraging, with praise for staff who are described as patient, kind, and capable - especially in acute rehab or physical therapy settings. Some reviewers even celebrate individual staff members by name, with comments about compassionate care that makes the resident feel safe and well-tended.

Yet the contrast with the other end of the spectrum is stark. A large portion of the feedback is highly critical, focusing on neglect, delays, and perceived indifference. One person describes a truly frightening experience - being left in urine for hours, missing medications, and being ignored - an experience that stands in stark opposition to the hope implied by better days. There are repeated references to medications not being administered promptly, with specific mentions of long waits for pain relief and even missed meals or food that never arrives in a timely manner. The emergency systems and routine safety measures are called into question in several reviews, with reports of emergency buttons not working, doors and door openers malfunctioning, and aides who seem distracted or unavailable.

The physical environment and daily routine also come under fire. Multiple reviews describe an outdated, bleak, or depressing room decor and furniture, with some reviewers calling the facility dirty or poorly maintained. The general atmosphere of the building, in some accounts, feels unwelcoming or neglected, contributing to a sense that residents' basic needs are subsumed by systemic problems like understaffing and high turnover. In one case, a family notes that a resident's belongings were stolen, a detail that further amplifies concerns about security and accountability. A few families even compared the facility unfavorably to worse settings, saying it did not feel like a safe or humane place for a loved one.

Safety and dignity emerge as major threads in the most alarming narratives. Several reviews describe patients who were not properly assisted with bathing or basic hygiene, with some families stepping in to provide care that should have been done by trained staff. There are mentions of patients experiencing multiple falls, with some reviewers insisting the facility lacks sufficient supervision or timely assistance. The most severe claims describe infections developing or being left untreated, and even a heartbreaking account of a mother who passed away after being in the care of the facility, with one family asserting negligence and malpractice. In such reviews, families demand accountability, sometimes labeling the site as dangerous or urging authorities to intervene.

Despite the weight of these negative reports, there are also voices of reassurance and gratitude amid the criticisms. A subset of families reports excellent experiences with particular staff members and specific departments. They describe nurses who are attentive, aides who treat residents with respect, and rehabilitation professionals who help residents regain mobility and function. Some reviewers praise the facility for being responsive to feedback and for cultivating a culture of care where staff members know residents' backgrounds and preferences. One reviewer who felt the staff was extraordinarily dedicated and professional even-sharing that the entire team - from housekeeping to therapy - was capable, efficient, and supportive. In these narratives, the facility feels like a community where people care deeply about the residents' well-being.

In several posts, families express frustration about communication gaps that amplify anxiety and distrust. The recurring theme is that spoken assurances from administrators or front-line staff are not backed by consistent action: phones go unanswered, messages go unreturned, and calls to health authorities feel like last resorts. Some reviewers explicitly call for state oversight, signaling serious concerns that go beyond individual incidents to possible systemic issues. A few comments hint at a broader discourse within the community about safety, quality of care, and the need for a renewed standard of practice in the facility.

Ultimately, the picture is not uniform. The stories reveal a care setting capable of moments of compassionate, professional support, and capable rehabilitation, balanced against a pattern of neglect, delayed medications, safety hazards, and a demanding call for systemic improvement. Families describe a place where magnificent care can exist side by side with alarming lapses that put residents at risk. For anyone considering this facility, the message is clear: verify thoroughly, ask hard questions about staffing levels and responsiveness, and seek firsthand experiences from multiple families and the local health department. The community's voices insist that real change - and real safety - depends on consistent, attentive, and accountable care across all shifts and all departments, not only in isolated moments of kindness.

Pharmacies

• Rite Aid (0.3 miles)
• Walgreens (0.4 miles)
• Top's Markets (0.4 miles)
• Rite Aid (0.9 miles)
• Wegmans (1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Speciality (2.1 miles)

Restaurants

• Glen Park Tavern (0.3 miles)
• The Irishman Pub & Eatery (0.4 miles)
• Creekview Restaurant (0.4 miles)
• Siena Restaurant (1.6 miles)
• Dandelions Restaurant (1.9 miles)
• Libation Station (2.5 miles)
• McDonald's (2.6 miles)

Parks

• Glen Park (0.3 miles)
• Island Park (0.4 miles)
• South Long Park (0.5 miles)
• Meadowlakes (5.3 miles)
• Ellicott Creek Park (5.5 miles)

Physicians

• Town & Village Pediatrics (1.1 miles)
• Brain and Spine Center (1.2 miles)
• Windsong Radiology Group (1.7 miles)
• University Orthopaedics (1.8 miles)
• Western New York Dermatology (1.9 miles)
• Dent Neurologic Institute (2 miles)
• Excelsior Orthopaedics (2.1 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (2.6 miles)
• Starbucks (3 miles)
• Tim Hortons (3.1 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.2 miles)
• Wegmans Food Markets (3.2 miles)

Hospitals

• Millard Fillmore Suburban Hospital (2.2 miles)
• Millard Fillmore Suburban NICU (2.2 miles)
• Erie County Medical Center (5 miles)

Transportation

• TSA Pre-️Lane (2.4 miles)
• Buffalo Niagara International Airport (BUF) (2.4 miles)
• Southwest Airlines Co. (2.4 miles)
• Amtrak - Buffalo, NY Depew Station (BUF) (4.2 miles)

Theaters

• Regal Transit Center & IMAX (3 miles)
• AMC Maple Ridge 8 (3.3 miles)
• Regal Walden Galleria 4Dx & RPX (3.6 miles)

Places of Worship

• Newman Center at UB (3.9 miles)
• Saint John Gualbert Catholic Church & Diocesan Shrine (4.5 miles)