Homewatch CareGivers of Williamsville, NY

Pros

• The service provided extensive evaluation before commencing, demonstrating their commitment to understanding the client's needs.
• They appeared to genuinely care about their clients' well-being.
• The company was able to impress the customer during a recent conversation.
• Despite certain shortcomings, the service did provide some level of satisfactory care.
• The caregivers were knowledgeable and skilled in nursing care, which may appeal to individuals seeking such services.

Cons

• The set up was complicated and not well-suited for the reviewer's needs.
• The service seemed more focused on providing nursing care rather than companion care.
• Communication breakdowns occurred due to multiple people answering the phone and taking messages.
• They were unable to provide consistent care from a minimum number of different caregivers for the required time-span.

Review

When it comes to evaluating the quality of service provided by a companion care agency, opinions can vary. While some may find the overall experience satisfactory, others may encounter challenges that prevent them from fully benefiting from the services offered. This was precisely the case for one individual who found that although the service itself was acceptable, the initial set up process proved to be complex and not entirely suitable for their specific needs.

The agency in question began their service by conducting a thorough evaluation prior to commencing care. This thoroughness initially seemed commendable; however, it became apparent that their approach was primarily focused on providing nursing care rather than companion care. This misalignment could have led to certain aspects of the service feeling unnecessary or irrelevant to those seeking more personalized support and companionship.

One prominent issue that emerged during this individual's experience was a breakdown in communication. With numerous people answering phones and taking messages, it became difficult to establish consistent and reliable lines of communication. While caregivers appeared caring and compassionate, these communication challenges hindered the ability to receive seamless assistance when needed.

Furthermore, this particular reviewer expressed dissatisfaction with the lack of consistency in caregiver assignments. Ideally, individuals receiving companion care expect a minimum number of caregivers over an extended period. Regrettably, this agency fell short in meeting this expectation. The inability to provide consistent care from a limited number of different caregivers resulted in potential disruptions or disconnects in continuity.

Despite these drawbacks, it is worth noting that upon conversing with the agency representatives recently, there were positive impressions formed by this reviewer as well. While detailed information about these impressionable conversations is unavailable, it suggests that there might have been an effort made by the agency to address and rectify some of the concerns previously raised.

In conclusion, while this individual acknowledged that the overall service received from the companion care agency was adequate, various issues arose during their time with them. The complexity and mismatched nature of the initial set-up process, the challenges with effective communication due to multiple staff members responding to inquiries, and the lack of consistency in caregiver assignments were all discouraging aspects that hindered the individual's experience. Nonetheless, there have been recent conversations with the agency that left a positive impression on this reviewer. It remains to be seen whether these efforts will lead to improvements that address the concerns raised and ultimately enhance the quality of care provided by this companion care agency.

Restaurants

• Glen Park Tavern (0.1 miles)
• The Irishman Pub & Eatery (0.2 miles)
• Creekview Restaurant (0.3 miles)
• Siena Restaurant (1.7 miles)
• Dandelions Restaurant (2.1 miles)
• McDonald's (2.4 miles)
• Libation Station (2.6 miles)

Parks

• Island Park (0.1 miles)
• Glen Park (0.2 miles)
• South Long Park (0.4 miles)
• Meadowlakes (5.3 miles)

Pharmacies

• Rite Aid (0.1 miles)
• Walgreens (0.4 miles)
• Top's Markets (0.5 miles)
• Rite Aid (1.1 miles)
• Wegmans (1.1 miles)
• CVS Speciality (2.1 miles)
• CVS Pharmacy (2.1 miles)

Physicians

• Town & Village Pediatrics (1 miles)
• Brain and Spine Center (1.2 miles)
• Windsong Radiology Group (1.6 miles)
• Western New York Dermatology (1.7 miles)
• University Orthopaedics (2 miles)
• Dent Neurologic Institute (2.2 miles)
• Excelsior Orthopaedics (2.3 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (2.4 miles)
• Wegmans Food Markets (3 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.2 miles)
• Starbucks (3.3 miles)
• Tim Hortons (3.3 miles)

Transportation

• TSA Pre-️Lane (2.1 miles)
• Buffalo Niagara International Airport (BUF) (2.1 miles)
• Southwest Airlines Co. (2.2 miles)
• Amtrak - Buffalo, NY Depew Station (BUF) (4 miles)

Hospitals

• Millard Fillmore Suburban Hospital (2.3 miles)
• Millard Fillmore Suburban NICU (2.3 miles)
• Erie County Medical Center (5 miles)

Theaters

• Regal Transit Center & IMAX (2.8 miles)
• Regal Walden Galleria 4Dx & RPX (3.4 miles)
• AMC Maple Ridge 8 (3.5 miles)

Places of Worship

• Newman Center at UB (4.1 miles)
• Saint John Gualbert Catholic Church & Diocesan Shrine (4.4 miles)