Good Samaritan Caregivers

Pros

• The workers are very professional.
• The company provides a great experience, with staff who smile and are willing to help.
• The staff is polite and arrives on time, and the overall care is good.
• The owner is a medical professional, and the staff answers questions promptly and follows up.
• The service is very good and efficient, with a friendly staff.
• The company is great, and the people are great to deal with.
• Good Samaritan lives up to its name; it helps with paperwork and finds wonderful caregivers, making Grandpa happy.
• The staff is great, with a family environment and wonderful, caring caregivers; it's a great team.

Cons

• The company is very unprofessional.
• The service is bad.
• It is the worst home care company in Buffalo, NY.
• The agency is horrible and unprofessional; the workers are unprofessional; it would not be recommended to anyone.
• The management is awful with poor communication and there are constant mistakes.

Review

The collection of impressions about the home care provider in Buffalo, NY reveals a strikingly mixed set of experiences. On one end, several reviewers describe a highly professional, compassionate operation where staff members greet clients with smiles, go above and beyond to help, and maintain a clear focus on quality care. On the other end, multiple voices recount unprofessionalism, mismanagement, and frustrating communication gaps that left them feeling unsupported. Taken together, the comments portray a company that can deliver impressive, personalized care in some cases, while in others struggles with consistency and reliability.

Many customers emphasize the professionalism and courtesy of the workers. Reviewers say the staff are very professional, polite, and willing to help from the moment you walk in or engage with them. The positive sentiment is reinforced by notes that caregivers arrive on time and that the team is responsive to questions, with staff who will take the time to find answers and call back when something isn't known right away. The presence of a medical professional at the helm is highlighted as a meaningful strength, with one reviewer explicitly noting that the owner's medical background translates into genuine expertise in helping clients. This blend of medical insight and attentive care contributes to a sense of confidence for families who rely on these services.

Several reviews celebrate the personal warmth and teamwork within the organization. Phrases like "Great company, great people to deal with" and "People help people!!!" capture a shared impression of a friendly, family-like environment. The sentiment is echoed by comments about a great staff and a wonderful team, with caregivers described as caring and reliable. In at least one positive account, the company's ability to manage practical aspects - such as arranging care, handling paperwork, and matching a grandparent with a caregiver - is praised, culminating in a happy outcome for the client and grateful thanks to the company.

At the same time, a substantial portion of feedback paints a starkly different picture. The service is labeled as the worst PCA company in Buffalo, NY by some reviewers, with repeated calls to avoid the provider and warnings about unprofessional behavior. Horrific management and poor communication are cited as recurring problems, accompanied by descriptions of constant mistakes and missed expectations. In this more negative frame, customers recount experiences that feel chaotic or unreliable, and some explicitly state they would not recommend the agency to others. The contrast between these stories and the glowing ones is jarring, underscoring how experience can diverge widely depending on circumstances.

There are a few reviews that sit in the middle, acknowledging good intent but flagging operational issues that can undermine trust. For instance, while some praise punctuality and general quality of care, there are mentions of occasional delays and a general sense that communication could be improved. In one telling example, a client notes a week-long experience where they began with the agency on Monday and ended on Friday, accompanied by strong language about the overall experience. These accounts suggest that even when the core care - caregivers, compassion, and companionship - is solid, administrative and communication aspects can still fail to meet expectations.

A particularly telling arc in the feedback is the experience of support and paperwork. A friend's referral story highlights the agency's ability to go beyond caregiving by handling the paperwork and facilitating a caregiver match that leads to genuine satisfaction for a loved one. In such cases, the client's grandparent feels cared for and happy, which demonstrates the impact strong administrative support can have on the caregiving experience. This contrasts with other posts where paperwork and logistical handling are not enough to offset broader management and communication shortcomings.

Overall, the reviews paint a nuanced picture of a home care provider that can offer outstanding, compassionate care and professional service in many instances, while also facing significant challenges in management, consistency, and communication in others. Prospective clients may encounter a highly capable team that delivers timely, respectful, and medically informed care, or they may encounter disorganization and miscommunications that diminish trust and reliability. The strongest takeaway is that outcomes appear highly contingent on the specific staff, the management in place at the time, and how well expectations are communicated and managed. If you're considering this agency, it may be wise to inquire about current staff assignments, how they handle scheduling and backup coverage, and to seek a clear plan for ongoing communication and accountability.

Restaurants

• Glen Park Tavern (0.1 miles)
• The Irishman Pub & Eatery (0.2 miles)
• Creekview Restaurant (0.2 miles)
• Siena Restaurant (1.8 miles)
• Dandelions Restaurant (2.1 miles)
• McDonald's (2.4 miles)
• Libation Station (2.6 miles)

Parks

• Island Park (0.1 miles)
• Glen Park (0.2 miles)
• South Long Park (0.4 miles)
• Meadowlakes (5.3 miles)

Pharmacies

• Rite Aid (0.1 miles)
• Walgreens (0.4 miles)
• Top's Markets (0.5 miles)
• Rite Aid (1.1 miles)
• Wegmans (1.1 miles)
• CVS Speciality (2.1 miles)
• CVS Pharmacy (2.1 miles)

Physicians

• Town & Village Pediatrics (1 miles)
• Brain and Spine Center (1.2 miles)
• Windsong Radiology Group (1.6 miles)
• Western New York Dermatology (1.7 miles)
• University Orthopaedics (2 miles)
• Dent Neurologic Institute (2.3 miles)
• Excelsior Orthopaedics (2.3 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (2.4 miles)
• Wegmans Food Markets (3 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.2 miles)
• Starbucks (3.3 miles)
• Tim Hortons (3.3 miles)

Transportation

• TSA Pre-️Lane (2.1 miles)
• Buffalo Niagara International Airport (BUF) (2.1 miles)
• Southwest Airlines Co. (2.2 miles)
• Amtrak - Buffalo, NY Depew Station (BUF) (4 miles)

Hospitals

• Millard Fillmore Suburban Hospital (2.3 miles)
• Millard Fillmore Suburban NICU (2.3 miles)
• Erie County Medical Center (5 miles)

Theaters

• Regal Transit Center & IMAX (2.8 miles)
• Regal Walden Galleria 4Dx & RPX (3.4 miles)
• AMC Maple Ridge 8 (3.5 miles)

Places of Worship

• Newman Center at UB (4.1 miles)
• Saint John Gualbert Catholic Church & Diocesan Shrine (4.4 miles)