Comprehensive Rehab & Nursing Center At Williamsville
Save147 Reist Street, Williamsville, NY 14221
For more information about senior living options: (844) 490-3973
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The staff were described as very pleasant, willing to help, compassionate, and competent. The rehab team helped the patient regain mobility enough to be discharged. The staff treated the resident with tremendous kindness and patience and truly cared. The staff listened to feedback and appreciated the family's background. The staff were described as like family and made the resident feel comfortable. The reviewer would recommend the facility.
The patient was left in their own urine for 3?4 hours and missed medications. The experience was described as one of the worst of their life due to neglect and ignored call bells. The facility is outdated, with broken door openers and depressing d?cor. They would not recommend living there, calling it abysmal and dangerous. The staff were rude, unprofessional, and unresponsive to calls and needs. Aides were frequently on their phones, neglecting patient care. The emergency button did not work, leading to infection and hospital readmission, and the patient died. The building was dirty, short-staffed, and in disrepair. The facility has been cited for violations and inhumane treatment; it should be investigated. Belongings were stolen, and families had difficulty obtaining updates or responses.The collection of experiences shared portrays a facility that elicits a remarkably wide range of emotions from families and friends who rely on it for their loved ones' care. Some days are framed by hard-won clarity and communication: one person described a moment when talking with the nurse and the doctor helped everyone get on the same page, and they finally understood what was happening with their mother. That moment of coordinated care was a big relief, especially after previously feeling that calls to the facility often went unanswered. The same reviewer, however, notes how frustrating it can be when the phones aren't answered, underscoring a persistent tension between moments of attentive, collaborative care and ongoing operational gaps.
Other accounts plunge straight into the darkest experiences. A string of harsh, almost existential critiques describe conditions that feel unsafe or neglectful: being left in one's own urine for hours, missed medications, and call bells that go unanswered. Phrases like "One of the worst experiences of my life," "DO NOT SEND YOUR LOVED ONE HERE," and "ZERO STARS" appear repeatedly, painting a picture of care that, for some families, is sporadic at best and dangerous at worst. The intensity of these reviews centers on a perception that basic dignity and timely care - medications, hygiene, and responding to alarms - was lacking, and in some cases, that the environment itself was dirty or in disrepair.
A few entries acknowledge the facility's physical realities as a problem: outdated d?cor, nonfunctional door openers, and worn or broken furniture are described as depressing and unacceptable. In one telling remark, a reviewer notes that the door openers do not work and the room decor feels old and dispiriting. In another, the building and general upkeep are criticized as "terrible," with references to outdated aesthetics that compound the sense of neglect. These observations aren't necessarily universal pros/cons of clinical care, but they frame the setting as a factor that colors every interaction - how patients are perceived, how safe they feel, and how easily staff can perform their duties.
Yet not all the stories are uniformly negative. Several reviewers speak warmly of individual staff members or departments, especially therapists and frontline caregivers. Some families praise the staff for kindness, patience, and genuine care, noting that the people working there "truly care about my mom" and that therapy services (PT/OT) have been helpful. A visiting family member describes the staff as pleasant, willing to help, and compassionate enough to put them at ease. Another positive voice recounts a sister-in-law's rehab experience where the rehab team helped her regain function, and the patient herself expresses happiness with the food and social company. These testimonials emphasize human moments of connection, attentiveness, and professional competence that stand in stark contrast to the harsher critiques.
Despite the hopeful notes, the critics persist, sometimes within the same households or even on the same review thread. A frequent refrain is that staff are compassionate only selectively, while at other times the opposite is claimed: aides who are "on their phones all day," staff described as rude or inattentive, and administration portrayed as unresponsive or unprofessional. Several accounts narrate persistent gaps in basic care - late or missed pain meds, inadequate assistance with mobility, insufficient staff to meet residents' needs, and neglect that led to preventable harm. One story recounts a mother who needed more attentive care, only to have the family take matters into their own hands because the staff would not assist or respond promptly.
There are dramatic, personal allegations about severe consequences: exits from the facility to hospital or hospice, claims of infection linked to neglect, and even deaths attributed to malpractice or substandard care. A number of reviewers describe their loved ones experiencing falls, infections, or rapid declines that they believe were preventable with better supervision and timely intervention. In the most severe case, a reviewer asserts that their mother died after being placed at the facility, alleging negligence and a failed "change of regime" as contributing factors. Others speak of documentation gaps, unsatisfactory handling of belongings, and administrative dismissal of concerns, which compounds the sense that families feel ignored while crises unfold.
In the midst of these cycles of praise and critique, there are voices that urge accountability and action. Several reviewers report contacting state health authorities, expressing intent to pursue formal investigations or complaints. The refrain "calling the state and health department in the morning" captures a sense that residents' safety hinges on external oversight when internal channels fail. Others mirror this sentiment with calls to shut down or overhaul the facility, describing an environment in which the most basic standards for cleanliness, safety, and respectful treatment seem not to be met consistently enough to protect vulnerable residents.
Yet the narrative isn't solely about failures. A few voices stand as counterpoints, claiming consistent dedication and warmth from staff across their stay, and recommending the facility under certain conditions or for certain patients. One reviewer who was a patient themselves described an exceptionally caring and professional team across departments, from housekeeping to therapy, and concluded with a strong endorsement. Another account lauds the staff as "like family," emphasizing that the resident felt comfortable and well cared for. These positive threads remind readers that care quality can vary widely even within the same facility, influenced by staff, shifts, and perhaps the complexities of individual cases.
Taken together, the collection presents a complex, emotionally charged portrait. On one end of the spectrum are stories of genuine compassion, effective therapy, and moments of clear communication that can transform a difficult situation into a manageable one. On the opposite end lie accounts of neglect, medication errors, unresponsive staff, unsafe conditions, and devastating outcomes. The recurring themes - communication gaps, staffing shortages, outdated infrastructure, and the powerful impact of both good and poor caregiving - underscore the importance of vigilance, accountability, and robust oversight. For families weighing this facility, the voices insist on listening to the full range of experiences, demanding transparent reporting, reliable responsiveness, and sustained commitment to the dignity and safety of every resident.
142 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Comprehensive Rehab & Nursing Center At Williamsville in Williamsville, NY is a well-equipped and conveniently located assisted living community. Residents can enjoy a variety of amenities that promote comfort and convenience, including a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden area, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor spaces to relax in, private bathrooms for added privacy and comfort.
Meals are provided in a restaurant-style dining setting and special dietary restrictions can be accommodated. The community also features a small library for residents to enjoy reading and access to telephone services. Transportation arrangements can be made for non-medical needs and for doctor's appointments.
In terms of care services, the community offers 24-hour call systems and supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing and dressing is available. The staff also provides support with transfers and medication management. A mental wellness program is in place to address the emotional needs of residents.
Residents can engage in various activities offered by the community including concierge services for personalized assistance, fitness programs to promote overall health and wellbeing, planned day trips for recreational outings, resident-run activities for social interaction within the community and scheduled daily activities to keep residents engaged.
The community's location is surrounded by amenities that enhance the convenience of residing there. There are 12 cafes nearby allowing residents to enjoy meals outside the community if desired. Additionally, there are multiple parks nearby where residents can spend time outdoors. Pharmacies are easily accessible with 26 options available nearby along with 14 physicians' offices for medical needs. There are also numerous restaurants close by providing additional dining options. Transportation options are abundant with 4 options nearby making it easy for residents to get around if needed. Places of worship are conveniently located for spiritual needs, and there are nearby theaters and hospitals to cater to other recreational or healthcare needs. Overall, Comprehensive Rehab & Nursing Center At Williamsville offers a well-rounded assisted living experience with a range of amenities, care services, and convenient access to nearby facilities and services.
Comprehensive Rehab & Nursing Center At Williamsville is located at 147 Reist Street, Williamsville, NY 14221 in Erie County, New York
Comprehensive Rehab & Nursing Center At Williamsville on seniors.fyi includes 5 photos including images showing interior, building, landscaping, garden, outdoors, grass, trees, pathway, and more.
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