Eden Heights of West Seneca

Pros

• The staff at Eden Heights is warm, welcoming, and very accommodating, making residents feel comfortable and cared for.
• Residents appreciate the clean and bright environment, which contributes to a home-like feel within the community.
• There is a variety of activities scheduled daily, keeping residents engaged and interactive with one another.
• The food served at Eden Heights is praised for being varied and tasty, contributing to overall resident satisfaction.
• Many residents express that they feel safe and well-cared-for, especially during the challenges posed by the Covid-19 pandemic.
• The facility provides opportunities for residents to personalize their living spaces, making it feel like an extension of their homes.
• Family members find comfort in knowing their loved ones are well cared for and receive good communication regarding their care.
• Residents enjoy socializing with each other and have made many new friends during their time at Eden Heights.

Cons

• The loved one wasn't screened properly, resulting in poor care and communication issues.
• Staff had varying levels of training, leading to curt and rude interactions with residents.
• The facility misrepresented its capabilities regarding memory care and later moved the resident without proper notice.
• The intake person was not present during the move-in process, causing additional complications.
• A lack of communication regarding smoking policies led to confusion and mishandling of the situation.
• Some residents experienced difficulty navigating the facility due to inadequate support from staff.
• There were instances of residents being sent to another community/hospital after being told they would be cared for at Eden Heights.

Review

Eden Heights of West Seneca has garnered a mixture of praise and criticism, reflecting the diverse experiences of both residents and their families. From the outset, many reviewers highlight the facility's cleanliness, friendliness of staff, and a welcoming environment that makes transitioning to assisted living smoother for new residents. The staff is generally described as warm and accommodating, showing genuine care towards residents' needs. Many families appreciate how well they communicate important updates regarding their loved ones and express gratitude for the support offered during challenging times such as the COVID-19 pandemic.

A notable aspect of Eden Heights is the versatility they offer residents regarding personalizing their living spaces. Many reviews mention that residents can bring in favorite belongings, which helps create a more homely atmosphere. This feature is particularly valued because it allows individuals to feel comfortable in their new surroundings—a factor deemed essential for those adjusting to assisted living after extended periods at home or elsewhere.

In contrast to these positive reflections, there are instances where concerns have been raised about the quality of care provided to memory care residents. One reviewer detailed an experience with inadequate screening procedures for their loved one upon admission. They felt misled when assurances were given about handling memory issues effectively; however, after moving in, it became apparent that staff were not adequately trained to manage such cases consistently. This resulted in confusion for the resident and led to an eventual notice requiring her relocation from Eden Heights due to her smoking habits—a situation compounded by poor communication among staff, family members, and healthcare providers.

Despite these criticisms concerning memory care capabilities, other testimonials affirm the excellence of Eden Heights as a facility offering various activities and social opportunities aimed at keeping residents engaged. Reviews frequently celebrate organized events like bingo games, meals tailored by dietary staff, field trips out in a van, and daily activities designed to promote social interaction among residents—all crucial elements for enhancing quality of life within an assisted living community. Many current residents express satisfaction over meal variety and appreciate how housekeeping keeps areas clean.

The sentiments around communal life resonate throughout many reviews as well; multiple users indicate feeling part of a close-knit community where they forge friendships with fellow residents while enjoying supportive interactions with dedicated staff members—essentially transforming Eden Heights into an extended family environment despite its status as an institution. Words like "home-like" repeatedly surface when describing what makes this assisted living community appealing; indeed most reviewers indicate strong emotional connections formed between staff members who genuinely invest time catering to individual needs.

In conclusion, while Eden Heights shines brightly in several areas—strong camaraderie among residents alongside committed personnel—the facility's approach toward specialized memory care does warrant scrutiny based on experiences shared by some families seeking help for loved ones facing cognitive challenges. As prospective occupants weigh options before making decisions about senior living arrangements nearby West Seneca or elsewhere—it’s vital they consider these dual narratives carefully: A place full of compassion combined with pockets regrettably lacking fulfillment within specific types of care could alter someone’s overall journey through this significant phase of life drastically influenced by both positive experiences along with potential pitfalls depicted here through numerous accounts provided above.

This part of West Seneca, New York offers a convenient and accessible location with a variety of amenities nearby. There are several pharmacies within a short distance, making it easy to access medication and healthcare services. A range of dining options are available, from casual spots like McDonald's to more upscale choices like Olive Garden. Additionally, there are several parks in the area for outdoor recreation and relaxation. Medical care is easily accessible with various physicians and hospitals nearby. Places of worship provide spiritual support for residents, and transportation options such as the Amtrak station and airport make it convenient for seniors to travel if needed. Overall, this part of West Seneca offers a well-rounded living environment with all the necessary amenities for comfortable senior living.

Pharmacies

• Walgreens (1 miles)
• Rite Aid (1.7 miles)
• Upstate Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Wegmans (2.2 miles)
• Rite Aid (2.6 miles)
• Rite Aid (2.6 miles)

Restaurants

• Pubski Pub (1.6 miles)
• McDonald's (2.3 miles)
• Rusty Nickel Brewing Company (2.4 miles)
• Restaurant Depot (2.9 miles)
• Subway (3.1 miles)
• Chick-Fil-A (3.1 miles)
• Olive Garden (3.1 miles)

Parks

• Centennial Park (2 miles)
• Volunteer Firemans Park (3.4 miles)
• Como Lake Park (5.4 miles)
• Wilkeson Pointe (5.8 miles)
• Delaware Park Marcy Casino (5.9 miles)
• Woodlawn Beach State Park (5.9 miles)
• Keysa Town Park (6.1 miles)

Cafes

• Wegmans Food Markets (2.2 miles)
• Tim Hortons (2.8 miles)
• Tim Hortons (3 miles)
• Wegmans Food Markets (4.2 miles)
• Starbucks (4.7 miles)
• Starbucks (5.1 miles)
• Starbucks (5.6 miles)

Physicians

• Western New York Ear Nose and Throat (2.3 miles)
• OB GYN Associates of WNY (4.3 miles)
• DENT Neurological Center (5.1 miles)
• Dr Kathleen K Budzinski, MD (5.6 miles)
• Orchard Park Pediatrics (5.7 miles)
• Ross Eye Institute (6 miles)
• The Evergreen Exchange (6 miles)

Places of Worship

• Queen of Heaven Church Rectory Office (2.3 miles)
• Saint John Gualbert Catholic Church & Diocesan Shrine (3.5 miles)
• Queen of Angels (4.6 miles)

Hospitals

• Mercy Hospital Operating Room (2.6 miles)
• Erie County Medical Center (5.4 miles)
• Roswell Park Cancer Institute (5.6 miles)
• John R Oishei Children's Hospital (5.8 miles)

Theaters

• Regal Walden Galleria 4Dx & RPX (3.6 miles)
• Quaker Crossing STM 18 (5.1 miles)

Transportation

• Amtrak - Buffalo, NY Depew Station (BUF) (3.6 miles)
• Southwest Airlines Co. (5.2 miles)
• TSA Pre-️Lane (5.2 miles)
• Buffalo Niagara International Airport (BUF) (5.2 miles)