Garden Gate Health Care Facility

Pros

• Some staff members, particularly in physical therapy and nursing, are noted to provide good care to patients.
• Family members express relief when successfully transferring their loved ones to better facilities.
• Visitors appreciate the dedication of some staff who try their best under challenging circumstances.
• Patients have received support from family members who bring food and assist with care needs.
• The transport service was kind and attentive during a patient's transfer, ensuring comfort and warmth during the journey home.

Cons

• The staff at the facility is described as incompetent, rude, and lazy, leading to poor patient care and service.
• Many patients reported that their call light buttons were ignored, particularly during night shifts.
• The food served is characterized as inedible and lacking nutritional value, with families frequently bringing meals from home.
• Multiple incidents of falls occurred due to lack of supervision and assistance from staff.
• The facility is described as filthy, with poor hygiene standards throughout the premises.
• Communication between staff and family members is severely lacking, resulting in confusion over patient needs and care plans.
• Residents often wait excessive amounts of time for basic assistance, leading to discomfort and distress.
• Personal belongings of patients, including clothing, have gone missing or been mishandled upon discharge.
• Staff are perceived to prioritize their personal activities over attending to patients' needs.
• There are allegations of neglect regarding basic care tasks such as bathing and changing clothes for residents.

Review

The reviews for Garden Gate Rehabilitation and Nursing facility paint a stark, alarming picture of an establishment that seems to have lost its way in providing appropriate care for its residents. Multiple reviewers expressed their profound dissatisfaction with the quality of service, highlighting severe issues related to staff competence and responsiveness. Numerous accounts noted that the staff, particularly Certified Nursing Assistants (CNAs), were often rude and apathetic. Reports of call lights being ignored were common, especially during night shifts when patients faced prolonged waits for assistance. The overall impression conveyed by these experiences is one of neglect, with residents left in vulnerable situations for far too long.

Food quality was another major concern raised by many family members, who described it as inedible or lacking nutritional value vital for recovery. One reviewer even remarked that their loved ones had to rely on family to provide daily meals due to the unappetizing options available at the facility. Moreover, the food reportedly lacked adequate preparation; cold trays arrived unattended and unrecognizable, leading to instances where patients struggled just to get a proper meal. This form of negligence not only contributes to physical deterioration but signifies a deeper disregard for residents’ well-being.

The cleanliness of the facility itself received scathing critiques, with multiple individuals describing it as filthy and poorly maintained. Concerns about hygiene extended beyond general disarray, including reports of unsanitary practices such as dirty laundry strewn about the hallways and inadequate cleaning protocols in resident rooms. One particular story highlighted a resident being sent home without clothes after losing all personal items within the facility—an unacceptable lapse illustrating systemic failures in operational management.

Additionally, many reviews pointed out disturbing incidents involving inadequate medical attention and lack of basic care. Instances where patients were left on bedpans for excessively long periods or went days without baths were alarmingly frequent. In some cases, caregivers showed blatant disrespect towards residents’ needs by responding with indifference or dismissive behavior rather than appropriate assistance. Family members felt compelled to step in frequently—bathing loved ones themselves or fetching food from outside sources because the facility could not meet even basic requirements.

Communication between staff and families was consistently cited as poor or nonexistent throughout various narratives. Family members reported feeling completely uninformed about their loved ones’ conditions or treatment plans—often resorting to leaving messages with no response whatsoever from supervisors or nursing staff regarding updates on health status or care needs. This lack of communication fostered feelings of helplessness among family members who could only watch anxiously as their loved ones suffered without adequate support.

Regrettably, what might have once been considered a competent rehabilitation center has now become something akin to a “hell home,” according to several reviewers' testimonies. Frustration gave way to anger as stories emerged about patients leaving more incapacitated than when they entered—a clear indication that standards are severely lacking across multiple areas within this facility’s operation. Many urged others considering admission for their loved ones to heed these warnings: opting instead for alternatives that would genuinely prioritize care quality over profit margins. The overarching message is clear: Garden Gate Rehabilitation and Nursing must undergo serious reassessment concerning its operational practices and commitment toward providing humane living conditions befitting those entrusted into its care.

Located in Cheektowaga, New York, this area offers a variety of amenities that would cater well to seniors looking for convenience and access to essential services. With several pharmacies within a few miles, as well as reputable physicians and hospitals nearby, residents can easily address their healthcare needs. Additionally, there are plenty of dining options ranging from casual eateries like Subway and Chick-Fil-A to more formal restaurants like Olive Garden and Alton's Restaurant. For entertainment, seniors can enjoy the nearby theaters for a movie night out or explore the various parks for outdoor activities. Overall, this part of Cheektowaga provides a mix of essential services, dining options, and recreational opportunities that would make it a comfortable and convenient place for senior living.

Restaurants

• Pubski Pub (1.6 miles)
• Restaurant Depot (2.1 miles)
• Subway (2.1 miles)
• Alton's Restaurant (2.2 miles)
• Olive Garden (2.3 miles)
• Chick-Fil-A (2.4 miles)
• Chick-Fil-A (2.7 miles)

Pharmacies

• Rite Aid (1.8 miles)
• Walgreens (1.9 miles)
• Upstate Pharmacy (2 miles)
• Top's Markets (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Wegmans (2.6 miles)
• Rite Aid (2.8 miles)

Transportation

• Amtrak - Buffalo, NY Depew Station (BUF) (2.5 miles)
• Southwest Airlines Co. (4.1 miles)
• TSA Pre-️Lane (4.2 miles)
• Buffalo Niagara International Airport (BUF) (4.2 miles)

Theaters

• Regal Walden Galleria 4Dx & RPX (2.8 miles)
• Quaker Crossing STM 18 (6.1 miles)
• Regal Transit Center & IMAX (6.1 miles)

Parks

• Centennial Park (2.8 miles)
• Volunteer Firemans Park (3.9 miles)
• Como Lake Park (4.4 miles)
• Keysa Town Park (5 miles)
• South Long Park (5.8 miles)
• Island Park (6 miles)
• Glen Park (6.1 miles)

Places of Worship

• Queen of Heaven Church Rectory Office (3 miles)
• Saint John Gualbert Catholic Church & Diocesan Shrine (3.1 miles)
• Queen of Angels (5.8 miles)

Cafes

• Wegmans Food Markets (3.1 miles)
• Wegmans Food Markets (3.3 miles)
• Tim Hortons (3.4 miles)
• Starbucks (4 miles)
• Tim Hortons (4.2 miles)
• Starbucks (5.5 miles)
• Tim Hortons (6.4 miles)

Physicians

• Western New York Ear Nose and Throat (3.3 miles)
• OB GYN Associates of WNY (5.1 miles)
• Western New York Dermatology (6 miles)
• DENT Neurological Center (6 miles)
• Ross Eye Institute (6.3 miles)
• Windsong Radiology Group (6.3 miles)
• Town & Village Pediatrics (6.3 miles)

Hospitals

• Mercy Hospital Operating Room (3.7 miles)
• Erie County Medical Center (5.3 miles)
• Roswell Park Cancer Institute (6 miles)
• John R Oishei Children's Hospital (6.1 miles)