Union Square Senior Apartments in Cheektowaga, NY

Pros

• Denise is amazing, friendly, professional, and polite.
• The property manager Denise is always available to listen and help with residents’ needs.
• Denise goes above and beyond in her job, and her care is deeply appreciated.
• Union Square Senior Apartments is wonderfully run, with a warm, welcoming atmosphere and well-maintained spaces.
• The staff is friendly, attentive, and genuinely cares about each resident.
• The amenities provide a variety of activities and social events that keep the community vibrant.
• The management team is highly responsive, prioritizing safety, comfort, and connection.
• The apartments are comfortable, thoughtfully designed, and equipped for a fulfilling independent lifestyle.
• The complex is clean, safe, and well-maintained, making it a great place to live.

Cons

• Prices keep going up; only the very rich will be able to live there.
• Residents have spotted cockroaches, and maintenance takes months to get anything done.
• Seniors are urged not to move here, and it’s viewed as unfair how the facility may take advantage of residents’ families.
• The rent was raised to $1700 a month, which is criticized as luxury pricing despite ongoing problems.
• Some residents feel the staff cannot accommodate them at the moment.

Review

Union Square Senior Apartments in Cheektowaga is best suited for independent seniors who prize a warm, family-like community, strong on-site management, and easy access to nearby shops and medical facilities. The building shines when a resident or their family needs a proactive, personable property manager who actually listens and follows through. The daily atmosphere is inviting, with clean common areas, friendly residents, and a schedule of activities that creates real opportunities for connection. For families seeking reassurance that their loved one will be looked after in a safe, well-maintained setting, this community offers clear value through its hands-on management and cohesive social life.

This community may not be the right fit for everyone. Those who require ongoing daily care, extensive medical supervision, or memory-care services should consider alternatives that provide higher levels of support. Cost sensitivity is another important factor; several reviews note rent increases that can price out fixed-income seniors, suggesting that those with tighter budgets or limited long-term affordability should compare other options. A single or isolated pest concern and occasional maintenance delays are reminders that, while the building is well run, no facility is perfect, and alternatives with lower operating costs or different service models may be worth exploring for some.

The strongest positives center on leadership, safety, and belonging. Denise, the property manager, is repeatedly described as genuinely helpful, reliable, and attentive, an anchor for residents and their families. Maintenance is presented as capable and responsive, with staff members who tackle individual issues while keeping up routine building needs. The building itself is consistently portrayed as clean and well-kept, with tasteful, thoughtfully designed apartments that support independent living. Beyond the basics, the community’s calendar of activities and social events gives residents meaningful opportunities to socialize, exercise, and enjoy outings, reinforcing a sense of purpose and companionship.

Among the drawbacks, price is the most frequently cited concern. Several reviewers acknowledge the high cost relative to other options and question long-term affordability, especially for residents on fixed incomes. A few residents report pest issues and variable maintenance responsiveness, which can undermine comfort if not promptly addressed. Some feedback also hints that not every resident’s needs can be accommodated in real time, underscoring that this remains a community built around general strengths rather than individualized care plans. These factors can tilt the balance for budget-conscious seniors toward more affordable housing or facilities that bundle in more inclusive services.

Yet the pros largely offset the cons for many prospective residents. The combination of a trusted, hands-on manager, consistently clean surroundings, and a lively, well-utilized activity program creates tangible value that goes beyond square footage or glossy marketing. The practical advantages, convenient location near groceries and dining, proximity to hospitals, straightforward parking, and the reassurance of a manager who prioritizes safety and connection, translate into real peace of mind for families. Those who prize a sense of community and reliable day-to-day responsiveness will find Union Square’s strengths compelling enough to justify the price, provided long-term affordability remains workable.

For families weighing decisions, a disciplined approach yields the clearest path. Plan a tour to observe apartment layouts, common areas, and safety features firsthand; ask Denise for a transparent view of the rent structure, what amenities are included, and how increasing costs are managed over time. Inquire about pest control records, maintenance turnaround times, and how activity calendars adapt as residents’ needs evolve. If a loved one values a thriving social scene, a strong, caring management team, and a safe, clean environment, Union Square Senior Apartments will stand out as a practical, trustworthy choice. If budget or the need for higher levels of care dominates the equation, alternatives deserve serious consideration.

Restaurants

• Pubski Pub (1.5 miles)
• Restaurant Depot (2.1 miles)
• Subway (2.2 miles)
• Alton's Restaurant (2.2 miles)
• Olive Garden (2.3 miles)
• Chick-Fil-A (2.5 miles)
• The Cheesecake Factory (2.8 miles)

Pharmacies

• Rite Aid (1.8 miles)
• Walgreens (1.9 miles)
• Upstate Pharmacy (2 miles)
• Top's Markets (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Wegmans (2.7 miles)
• Rite Aid (2.7 miles)

Transportation

• Amtrak - Buffalo, NY Depew Station (BUF) (2.5 miles)
• Southwest Airlines Co. (4.2 miles)
• TSA Pre-️Lane (4.2 miles)
• Buffalo Niagara International Airport (BUF) (4.2 miles)

Parks

• Centennial Park (2.8 miles)
• Volunteer Firemans Park (3.9 miles)
• Como Lake Park (4.5 miles)
• Keysa Town Park (5.1 miles)
• South Long Park (5.8 miles)
• Island Park (6 miles)
• Glen Park (6.1 miles)

Theaters

• Regal Walden Galleria 4Dx & RPX (2.8 miles)
• Quaker Crossing STM 18 (6.1 miles)
• Regal Transit Center & IMAX (6.2 miles)

Places of Worship

• Queen of Heaven Church Rectory Office (3 miles)
• Saint John Gualbert Catholic Church & Diocesan Shrine (3.1 miles)
• Queen of Angels (5.7 miles)

Cafes

• Wegmans Food Markets (3.2 miles)
• Wegmans Food Markets (3.3 miles)
• Tim Hortons (3.4 miles)
• Starbucks (4.1 miles)
• Tim Hortons (4.1 miles)
• Starbucks (5.5 miles)
• Tim Hortons (6.4 miles)

Physicians

• Western New York Ear Nose and Throat (3.3 miles)
• OB GYN Associates of WNY (5.1 miles)
• DENT Neurological Center (6 miles)
• Western New York Dermatology (6 miles)
• Ross Eye Institute (6.2 miles)
• Dr Kathleen K Budzinski, MD (6.4 miles)
• Windsong Radiology Group (6.4 miles)

Hospitals

• Mercy Hospital Operating Room (3.6 miles)
• Erie County Medical Center (5.3 miles)
• Roswell Park Cancer Institute (5.9 miles)
• John R Oishei Children's Hospital (6.1 miles)