Union Square Senior Apartments

Pros

• Denise Rutkowski is a friendly, professional, and amazing property manager.
• Union Square Senior Apartments is a wonderfully run community with a warm, welcoming atmosphere.
• The staff are attentive, helpful, and genuinely care about residents.
• Denise goes above and beyond in her job and is consistently responsive.
• The apartments are clean, well-maintained, and thoughtfully designed.
• The amenities and social activities keep the community vibrant and engaging.
• The location is convenient, close to groceries, dining, and medical facilities.
• Residents feel safe thanks to proactive safety measures and capable, compassionate staff.
• The community feels like family, with residents forming lasting friendships.
• Denise makes moving in and getting settled easy and stress-free.
• Denise brings a cheerful, welcoming presence that residents appreciate.
• Management teams, including Clover Management and Denise, provide proactive, caring leadership.

Cons

• Prices keep going up there only the very Rich will be able to live there.
• It's funny how this place raises the rent up to $1700 a month as if it's luxury but in reality the residents here have spotted cockroaches.
• Takes months for anything to get done.
• It's not fair how they're taking advantage of peoples parents, grandparents and great grandparents.

Review

Union Square Senior Apartments in West Seneca comes across in these voices as a warm, well?run community that feels almost like a family for its residents and their families. Across multiple perspectives, Denise Rutkowski, the property manager, stands out as the steady heartbeat of the building. Time and again, neighbors, grandchildren, and caregivers describe her as friendly, professional, and genuinely attentive to every need. "Denise is amazing," one reviewer writes, capturing the consensus: she is consistently available, easy to talk to, and ready with answers or a quick path to one.

What makes Denise's leadership most noticeable is how she listens and acts. Several residents highlight that she "always listens" and "finds an answer" to the questions that come up around daily life, safety, and the moving process. People repeatedly note that she goes above and beyond in her job, turning around concerns with a calm efficiency that helps keep the community calm and well?groomed. She is described not just as a manager but as a stabilizing presence who helps families feel confident that their loved ones are cared for with real consideration and care.

The tangible benefits of Denise's management extend beyond responsive problem?solving. The building itself earns high marks for cleanliness and upkeep, and this cleanliness is matched by a staff that residents describe as pleasant and welcoming. From the moment deliveries are made to the simple joys of a resident's day, the feedback is consistent: "the staff is so pleasant" and "the building is clean." The overall atmosphere is one of care and compatibility - neighbors seem to enjoy living there, and visitors often remark on the sense of order and the pleasant, homey vibe that Denise helps sustain.

A major draw for families is the sense of community that Denise nurtures through a rich calendar of activities and accessible amenities. Reviews describe a wide array of daily events - exercise classes, movie nights, group outings, and other social opportunities that keep residents connected and engaged. The amenities are praised as "fantastic," designed to support an independent, fulfilling lifestyle while fostering meaningful interactions among residents. Even those who enter with a wary eye for senior living note how the environment evolves into a welcoming, active place where people make friends and feel at home.

The location and practical conveniences further enhance the appeal. Many reviewers point to the surrounding area as a major plus - the proximity to groceries like Save?A?Lot and nearby dining options, combined with a safe, walkable community. Long?time residents speak to the ease of daily life: being close to hospitals and doctors' offices, with a neighborhood feel that makes visits from family members easier. In short, Union Square is described as not only a residence but a convenient hub where everyday life flows smoothly.

Like any community, the reviews aren't without caveats. A few voices raise concerns about rising rents, suggesting that the cost of living there could become prohibitive for some. One reminder voice notes, "Prices keep going up ? only the very rich will be able to live there." There are also mentions of pest concerns and delays in maintenance, with some reviewers implying that roaches have appeared and that response times for certain issues have stretched out. These notes provide a counterpoint to the overwhelmingly positive sentiment, illustrating that, in this single community, the experience can vary and is shaped by broader realities.

Yet even with a few criticisms, the sentiment toward Denise and Union Square remains overwhelmingly favorable. Long?time residents describe a location that's safe and quiet, with Denise and her team making an ongoing effort to resolve problems quickly and thoughtfully. One reviewer captures the spirit well: a resident who has lived there for 11 years loves the area, the apartment, and the way Denise handles concerns - "she listens, gets problems resolved quickly," and the community continues to feel like home. Another reflects the warmth of the staff by mentioning the pandemic era: "the virus was handled outstandingly," with proper masks, distancing, and safety measures guided by Clover Management, underscoring a shared commitment to health and well?being.

All told, the collection of experiences paints a coherent portrait: Union Square Senior Apartments is a well?kept, community?oriented place where Denise Rutkowski's steady, compassionate leadership helps residents feel at home. Whether it's the ease of moving in, the dependable and friendly staff, the active social calendar, or the sense of safety and belonging, these voices converge on one truth - the people who live here, and the families who support them, find value in a community that prioritizes care, connection, and a welcoming, homelike atmosphere. And as one reviewer warmly puts it, Denise "does a lovely job," a sentiment echoed across dozens of impressions that together form a portrait of a place many are proud to call home.

Restaurants

• Pubski Pub (1.5 miles)
• Restaurant Depot (2.1 miles)
• Subway (2.2 miles)
• Alton's Restaurant (2.2 miles)
• Olive Garden (2.3 miles)
• Chick-Fil-A (2.5 miles)
• The Cheesecake Factory (2.8 miles)

Pharmacies

• Rite Aid (1.8 miles)
• Walgreens (1.9 miles)
• Upstate Pharmacy (2 miles)
• Top's Markets (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Wegmans (2.7 miles)
• Rite Aid (2.7 miles)

Transportation

• Amtrak - Buffalo, NY Depew Station (BUF) (2.5 miles)
• Southwest Airlines Co. (4.2 miles)
• TSA Pre-️Lane (4.2 miles)
• Buffalo Niagara International Airport (BUF) (4.2 miles)

Parks

• Centennial Park (2.8 miles)
• Volunteer Firemans Park (3.9 miles)
• Como Lake Park (4.5 miles)
• Keysa Town Park (5.1 miles)
• South Long Park (5.8 miles)
• Island Park (6 miles)
• Glen Park (6.1 miles)

Theaters

• Regal Walden Galleria 4Dx & RPX (2.8 miles)
• Quaker Crossing STM 18 (6.1 miles)
• Regal Transit Center & IMAX (6.2 miles)

Places of Worship

• Queen of Heaven Church Rectory Office (3 miles)
• Saint John Gualbert Catholic Church & Diocesan Shrine (3.1 miles)
• Queen of Angels (5.7 miles)

Cafes

• Wegmans Food Markets (3.2 miles)
• Wegmans Food Markets (3.3 miles)
• Tim Hortons (3.4 miles)
• Starbucks (4.1 miles)
• Tim Hortons (4.1 miles)
• Starbucks (5.5 miles)
• Tim Hortons (6.4 miles)

Physicians

• Western New York Ear Nose and Throat (3.3 miles)
• OB GYN Associates of WNY (5.1 miles)
• DENT Neurological Center (6 miles)
• Western New York Dermatology (6 miles)
• Ross Eye Institute (6.2 miles)
• Dr Kathleen K Budzinski, MD (6.4 miles)
• Windsong Radiology Group (6.4 miles)

Hospitals

• Mercy Hospital Operating Room (3.6 miles)
• Erie County Medical Center (5.3 miles)
• Roswell Park Cancer Institute (5.9 miles)
• John R Oishei Children's Hospital (6.1 miles)