Overall Review of Union Square Senior Apartments
common
26 reviews mention this
Denise and maintenance are responsive
Management and maintenance are consistently described as helpful and quick to respond.
Multiple residents point to the on-site property manager, Denise Rutkowski, as consistently available to listen, answer questions, and help with needs. Others also mention maintenance (including Rich) as prompt in fixing problems while handling day-to-day tasks. Reviewers describe a supportive, resident-focused approach, including follow-through after moves and during ongoing concerns.
common
22 reviews mention this
Clean, quiet, and safe campus
Residents frequently describe the property as clean, quiet, and safe to live in.
Many reviews highlight a well-kept building and common areas, with some residents specifically calling out cleanliness inside and out. Several also describe the complex as quiet, along with feeling safe in the neighborhood and around the property. One review raises concerns about cockroaches and delayed responses, which stands out against the otherwise positive cleanliness and upkeep comments.
common
10 reviews mention this
Activities bring residents together
Residents describe community activities and events as a meaningful part of life here.
Reviewers mention exercise classes, movie nights, and group outings, along with residents enjoying time together in shared spaces. Some residents say there were more activities before COVID and that activities have been resuming in a safer way. Others specifically note that community options help them stay engaged during the week.
common
4 reviews mention this
Convenient shopping and services nearby
Residents describe the area as convenient for everyday errands and visits.
Several reviews say the location makes it easy to get to doctors and nearby markets, plus restaurants in multiple directions. Others mention being close to grocery and shopping options, and one review describes nearby stores as within moments. The listing’s nearby points of interest include pharmacies, grocery, and dining options within a few miles, which aligns with those convenience comments.
caveat
5 reviews mention this
Rent increases are a recurring worry
Some residents describe rent increases as significant and difficult to keep up with.
A number of reviews criticize rent moving up quickly over time, including complaints that increases feel deceiving after moving in at what seemed like a reasonable price. One resident also says rent increases made them unsure they could continue if their income stayed the same. In the more negative review among this theme, a resident also raises concerns about maintenance timelines and pest issues alongside the rent concerns.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.