300 Dorrance Avenue, Buffalo, NY 14220
For more information about senior living options: (866) 208-4318
Overall Review of Safire Rehabilitation Of Southtown
Pros
Some staff members are nice.- The employees were good and very helpful.
- They really tried.
Cons
Safire is a disgusting place that leaves patients in bed, especially on weekends, and never changes their diapers.- The facility seems to thwart complaints to the NYS Health Department; inspections are arranged and unannounced visits would reveal problems.
- The food is horrible and most staff are nasty, though a few CNAs are nice.
- This is the worst place ever; the mom lasted only five months there and was overdosed to avoid dealing with her.
- Dirty clothes and sheets pile up beside the wall; residents sit dirty for hours and are kept waiting for medical care.
- They were hours late in taking her to a doctor appointment, and her bed often lacked sheets or blankets.
- Morphine was unavailable when she needed it, and she waited almost three hours for someone to get it.
- The facility had no nurses on duty when needed, and calls for help were ignored for hours.
- Personal items were stolen, a nurse tried to reuse a catheter, and a used blood bag was found in a drawer.
- The staff do not care about the residents and the care and conditions are deplorable.
- One rehab resident was not given medications and calls for help were ignored.
- Residents are lined up in wheelchairs for hours with cries of pain unanswered, left unclothed in beds with doors open, and family visits during meals are blocked.
- The administration is described as the problem, and a systemic apathy treats residents as Medicare commodities to be exploited.
Review
Safire Rehabilitation of Southtown is best suited for families with limited options who are prepared to take an active, ongoing role in supervising care. The pattern in the reviews shows a facility where safety and daily dignity cannot be assumed, and only a highly engaged family presence can compensate for chronic gaps. This is not a place for passive oversight or for residents who rely on consistent, professional attention to basic needs. The strongest honest conclusion is that, without aggressive external monitoring and intervention, risk to residents is unacceptably high.
Alternatives are worth considering for nearly every senior who values reliable rehab, nutrition, and respectful treatment. If medication administration is irregular, if a clean, uncluttered environment matters, or if timely assistance is essential for safety, other facilities should be explored. Families should prefer communities with transparent staffing patterns, verifiable nurse availability, and a track record of prompt response to call lights. If a loved one requires ongoing wound care, monitored feeding, or consistent assistance with mobility, the evidence here suggests looking elsewhere from the start.
The handful of potential positives, occasional courteous aides or isolated attempts at care, do not meaningfully offset the major downsides. The overarching reality is systemic: care delays, understaffing, and episodic neglect are repeatedly reported, while the most basic protections and routines appear unreliable. In a setting where residents have to wait hours for help, or where personal items go missing, the presence of a few caring staff members cannot redeem the broader failure to provide timely, respectful, and competent care. The decision calculus should weigh the absence of dependable, proactive support far more than any minor moments of attentiveness.
Specific care failures are the core concern. Accounts describe patients left in bed for long stretches, especially on weekends, with diaper changes neglected and clothing or sheets left in disarray. Food is described as cold or unappealing, and basic medical logistics, medication administration, timely transportation to appointments, and post-procedure care, are repeatedly mishandled. There are disturbing reports of patients not being checked after falls, being left unattended in hallways, and even evidence of unsafe practices around catheters or feeding tubes. Such patterns create a hazardous environment where dignity and recovery goals are routinely compromised, and families are forced into corrective roles rather than relying on staff.
Regulatory and oversight concerns color the decision as well. Complaints to state authorities surface repeatedly, and routine inspections seem unable to capture or correct ongoing hazards, suggesting a systemic problem rather than a series of isolated incidents. The atmosphere described, staff stress, loud disagreements, and visible neglect, paints a picture of a facility that operates under heavy strain, with residents viewed more as Medicare utilization than as individuals with evolving care needs. Personal accountability appears inconsistent, and theft or loss of belongings further erodes trust and safety.
For families choosing care now, concrete steps matter. Schedule a candid tour focused on staffing levels during peak hours, response times to call bells, and the process for medication administration and documentation. Ask to review recent incident reports, infection control practices, and the facility’s plan for falls and wound care. Request a direct conversation with the administrator about staff training, turnover, and housekeeping protocols. If the answer feels evasive or the assurances lack specific, measurable commitments, keep exploring other options. In practical terms, Safire Rehabilitation of Southtown is a last-resort choice that requires vigilant, ongoing family involvement and a fast-deploying alternative plan if safety or dignity is compromised.
120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Buffalo Niagara International (8 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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