Ridge View Manor Nursing Home

Pros

• The staff are doing God's work with smiles on their faces and empathy in their hearts.
• Everyone was friendly and helpful from the moment of entry.
• The staff helped make the rehab stay feel reassuring and well cared for.
• Cliff was attentive, caring, and funny.
• The remodel is beautiful.
• The front desk staff are always smiley, and the nurse is really great.
• There was no wait time, and the technicians were very helpful and fast.
• The facility is cleaner and the staff seem happier.
• The staff are caring and attentive.
• The facility is clean and does not smell.

Cons

• The food is terrible.
• The help is very slow.
• Almost all of his clothing disappeared, and he has to wear a diaper.
• The facility is dirty and smells bad.
• Residents are left on the floor for hours after falls or without assistance.
• Staff are abusive and there are serious accusations of crimes against residents.
• Personal belongings and meals are stolen from residents.
• There is no adequate staffing; not enough staff to monitor or assist residents.
• Communication with families is poor or unreturned.
• Rooms and care areas are neglected (dirty, with ceiling leaks, poor bathing).

Review

The collection of personal accounts paints a picture of a facility that elicits radically different experiences from families and patients. One thread runs through many reviews: for some residents, the place feels like a safe, caring home with clean surroundings and attentive staff; for others, it feels chaotic, neglected, and unsafe. The discrepancies aren't subtle. They span day-to-day care, communication, cleanliness, and the basic dignity of residents, and they appear to come from more than one wing or department within the same facility.

On the brighter side, a number of reviewers describe positive, reassuring experiences. Families report that certain staff members are compassionate, professional, and patient, and that the overall environment can be calm, clean, and welcoming. In one instance, a reviewer who visited for rehab left feeling at ease that their mom would be well cared for, noting that staff introduced themselves, were attentive, and treated their loved one with kindness. A nurse named Cliff is singled out as attentive, caring, and even funny, contributing to a sense of trust and relief for families. Another reviewer praises a front-desk staff member as "smiley" and professional, while others speak warmly about the general professionalism and promptness of some technicians and office staff. Some accounts even highlight improvements, such as updates from hospice staff who are described as caring and attentive, and a sense that a facility could be a much better place than past options.

Conversely, there are numerous, forceful complaints that describe a troubling lack of care and basic neglect. Several reviewers allege chronic staffing shortages and slow responses when residents need help. One account details a sequence of distressing events: a resident left on the floor for hours, alarms not answered, and a perception that staff refused to assist; other family members report that a mother's phone was taken by staff when police were involved, and that help was not timely or adequate. The same reviewer described a room left in disarray, with accusations of stealing food from a resident's personal closet and a general sense that basic needs - such as meals - were not consistently met. In some posts, families claim there were actual crimes or abusive behavior by staff and describe patients who were not appropriately bathed or cared for, with patients left in soiled conditions or unresponsive to urgent needs.

Environmental conditions and hospital-like concerns also appear in several accounts. Reviewers describe rooms that are dirty or poorly maintained, with reports of leaks, odors, or a general sense of disarray. Some mention that the facility was extremely hot or lacked air conditioning, while others counter that the environment was clean and smelled acceptable in contrast to other places. The physical setting is repeatedly tied to perceptions of care quality: even when staff are described as kind and helpful, the surrounding environment - unaddressed messes, leaking ceilings, or crowded, busy rooms - cast doubt on whether residents are getting the dignity and attention they deserve.

Communication gaps emerge as a consistent sticking point. A number of reviews complain about poor or unresponsive communication with families, including voicemail-only contact, unanswered calls, and difficulty getting updates about a loved one. Some reviewers urge constant, unannounced checks on residents and direct conversations with caregivers to verify that charts and care plans are being followed. There are also mentions of misunderstandings around transfers (including concerns about appropriate equipment for residents with specific medical needs) and perceptions that staff or administration do not always read or follow care notes. A few comments balance the criticism with appreciation for individual staff members who do their jobs well, but the overarching theme remains: inconsistent communication undermines trust.

Taken together, the accounts illustrate a facility where experiences vary widely not only by resident or unit, but by shift, staff availability, and perhaps administrative responsiveness. The positive voices emphasize kindness, respect, and a generally clean environment in parts of the building, including praise for specific nurses and efficient office staff. The negative voices describe serious concerns: neglect, alleged theft or mismanagement of personal items, inadequate nutrition and bathing, unsafe or unsanitary room conditions, and an overall sense that residents are not always protected or promptly attended to. In several cases, families feel compelled to escalate concerns through hospital or police channels, or to withdraw their loved ones from the facility altogether.

For families considering this facility, the takeaway is clear: there is a substantial need for thorough on-site assessment, vigilance, and ongoing communication. If you or your loved one begins care here, consider scheduling unannounced visits, requesting direct conversations with caregiving staff about daily routines and care plans, and keeping detailed notes of care needs and responses. Verify the facility's responsiveness with multiple shifts, ask about staffing patterns, and document any concerns immediately with administration and, if needed, with state oversight agencies. While some residents seem to thrive and feel supported, the breadth of other experiences suggests that improvements in staffing consistency, accountability, and day-to-day care are essential to ensure all residents receive safe, dignified, and timely care.

This area of Buffalo, New York, offers a convenient and diverse array of amenities for seniors considering living here. With multiple pharmacies within close proximity, accessing necessary medications and health supplies is easily manageable. Additionally, there are several cafes nearby for enjoyable outings and socializing with friends. The presence of hospitals and physicians in the vicinity ensures that medical needs can be promptly addressed. The variety of restaurants provides options for dining out or enjoying meals at home. Nearby parks offer opportunities for recreation and relaxation in natural settings. With theaters and transportation options available as well, this neighborhood provides a well-rounded environment for seniors looking to settle in a vibrant community with access to necessary services and entertainment venues.

Pharmacies

• Walgreens (0.4 miles)
• Rite Aid (0.6 miles)
• Rite Aid (0.9 miles)
• Wegmans (1.3 miles)
• Rite Aid (1.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)

Cafes

• Tim Hortons (0.5 miles)
• Wegmans Food Markets (1.3 miles)
• Tim Hortons (2.8 miles)
• Starbucks (3 miles)
• Starbucks (3.9 miles)
• Tim Hortons (5.4 miles)
• Tim Hortons (5.6 miles)

Hospitals

• Mercy Hospital Operating Room (1 miles)
• Roswell Park Cancer Institute (5.3 miles)
• John R Oishei Children's Hospital (5.5 miles)
• Erie County Medical Center (6.5 miles)

Places of Worship

• Queen of Angels (1.6 miles)
• Queen of Heaven Church Rectory Office (3.2 miles)
• Saint John Gualbert Catholic Church & Diocesan Shrine (5.4 miles)

Restaurants

• Apollo Family Restaurant (1.9 miles)
• Ilio DiPaolo's Restaurant & Banquet Facility (2.7 miles)
• McDonald's (2.8 miles)
• Charlie's Boat Yard (3 miles)
• Rusty Nickel Brewing Company (3.4 miles)
• Duff's Famous Wings (3.6 miles)
• Swan Street Diner (3.6 miles)

Physicians

• Western New York Ear Nose and Throat (2.1 miles)
• OB GYN Associates of WNY (3.6 miles)
• DENT Neurological Center (3.7 miles)
• Dr Kathleen K Budzinski, MD (4.7 miles)
• Orchard Park Pediatrics (4.7 miles)
• Buffalo Medical Group PC (5 miles)
• The Evergreen Exchange (5.3 miles)

Parks

• Centennial Park (2.7 miles)
• Woodlawn Beach State Park (3.1 miles)
• Volunteer Firemans Park (4 miles)
• Wilkeson Pointe (4.4 miles)
• Delaware Park Marcy Casino (5 miles)
• Green Lake Park (5.9 miles)

Theaters

• Quaker Crossing STM 18 (3.1 miles)
• Regal Walden Galleria 4Dx & RPX (6.2 miles)

Transportation

• Amtrak - Buffalo, NY Depew Station (BUF) (6.7 miles)