Overall Review of Ridge View Manor Nursing Home
caveat
20 reviews mention this
Staffing and responsiveness are inconsistent
Residents and families describe long waits and missed basic needs.
Many reviews complain that staff are inattentive, hard to find, or slow to respond when residents need help. Several reviewers describe delayed assistance with tasks like wound care, medication requests, or basic hygiene, and one review explicitly calls out being short-staffed. A few reviews also mention concerns about follow-through, including situations where care plans or equipment needs were not handled as expected. While a smaller number of reviews say staff are attentive and caring, the repeated staffing complaints are a major thread.
caveat
17 reviews mention this
Cleanliness and odor are recurring concerns
Multiple reviewers describe rooms and common areas as dirty or smelly.
A recurring negative theme is cleanliness, with reviews describing dirty rooms, beds not being properly cleaned, and unpleasant odors. Some reviewers also mention laundry or personal belongings arriving late or not making it back to rooms, which adds to the sanitation concerns. A smaller set of reviews says the facility is clean and doesn’t smell, but those are outweighed by the number of accounts describing a consistently unclean environment. Heat and lack of air conditioning are also mentioned alongside cleanliness in a few reviews.
caveat
12 reviews mention this
Food quality and dining assistance vary
Several reviews criticize the food and report limited dining help.
Food comes up often, with reviews describing meals as cold, terrible, or mediocre. Beyond taste and temperature, some reviewers say residents were left with trays without the assistance they needed to eat, including concerns about getting help in the dining process. A few reviews also mention meal-related issues like missing clothing after laundry or delayed delivery of items that were ordered. On the positive side, a small number of reviews don’t raise food as a problem, and at least one reviewer says residents are comfortable and safe, but the food-and-assistance complaints repeat enough to stand out.
common
10 reviews mention this
Care teams can be kind and helpful
Some families describe staff who are friendly and caring.
Several reviews include praise for staff members being kind, professional, and attentive—particularly in how they treat residents and how they support families during rehab or visits. Some reviewers describe the facility as clean and note that staff introduced themselves, communicated well, or provided reassurance. A few specific accounts mention nurses or nursing assistants taking time and showing empathy, and one review mentions improved condition compared with a prior stay. This supportive feedback is present, but it appears alongside stronger complaints about responsiveness and cleanliness.
common
6 reviews mention this
Rehab and therapy outcomes are mixed
Families report both progress in rehab and serious concerns about care delivery.
For some residents, reviews describe rehab support that helped with regaining function—such as staff working hard on mobility and managing medicines and wounds. Other reviews are far more negative, describing cases where therapy needs weren’t met as expected, or where help with walking and daily routines wasn’t consistent. A few reviews also mention equipment needs and rooming concerns that affected comfort or daily care. Overall, rehab experience is portrayed as uneven across reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Buffalo Niagara International (8 miles away)
Extensive amenities and comprehensive care services.
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