Seneca Health Care Center in West Seneca, NY
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2987 Seneca Street, West Seneca, NY 14224
For more information about senior living options: (844) 490-3973
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The staff at Seneca Health Care Center were professional, respectful, attentive, and friendly. The facility was very clean. The care team treated residents with kindness and went out of their way to help. The sub-acute rehab experience was excellent overall. The staff were described as some of the most patient healthcare workers by a family member. Nurses Jen and Candice, and Bob Donavon, were praised for going above and beyond. Jack the supervisor was kind and understanding. The facility provided peace and comfort during a loved one's last days.
The staff are rude and selective about who they respond to. Basic care is lacking: residents aren't offered meals or drinks, and a resident's brief was left soaked. Management pressured a delirious post-operative patient to stand without allowing her to breathe, which was described as horrendous. A patient fell from a bed due to insufficient supervision and had to be readmitted to the hospital. Discharge is delayed with inconsistent communications, making families feel lied to and held hostage. Rehab care is under-staffed and inconsistent, with poor attention to incontinence needs, no showers, and chaotic discharge planning. The facility is dirty and poorly maintained, with floods, sewage, and overcrowded, cramped rooms. Meals are cold or not served hot, indicating poor food quality. Some staff yell at patients or, in extreme complaints, drug them to avoid dealing with them. Billing is described as excessive and greedy, with multiple bills arriving in a short span.Seneca Health Care Center in West Seneca is best suited for families seeking a cost-conscious sub-acute and long-term option where care can work when vigilant advocacy and active involvement are part of the plan. The community shows pockets of dedicated, compassionate staff and competent therapy teams, but care quality varies dramatically by shift and department. It is a reasonable fit for residents who can tolerate a mixed experience and for families who are prepared to stay engaged, ask hard questions, and push for timely meds, clean rooms, and consistent communication. It is not well matched for high-acuity needs or for families expecting uniformly reliable, high-touch oversight around the clock.
Those weighing alternatives should consider other facilities with stronger staffing models and more consistent medical oversight. The reviews repeatedly flag chronic understaffing and uneven attention, which elevates risk for missed doses, delayed assistance, and communication gaps. Prospective residents with complex medical needs, or families seeking predictable daily routines and fast response times, may be better served elsewhere. Look for facilities with transparent scheduling, robust nurse-to-patient ratios, and a proven track record of reliable discharge planning and ongoing medical management.
On the plus side, a number of reviewers highlight genuinely caring aides and nurses, respectable rehab and physical therapy when delivered by the right team, and moments of warmth that make a real difference. Several families report clean common areas, respectful interactions, and staff who go the extra mile on difficult days. In those instances, residents experienced meaningful engagement, validated by positive feedback from family members who felt listened to and respected. The facility has also earned praise for certain staff leaders and for clean, if older, surroundings that still feel well-kept in places.
The principal drawbacks cut much deeper than cosmetic concerns. The most persistent themes are understaffing across shifts, inconsistent follow-through on basic needs (such as meals, hydration, and assistance), and a pattern of communication breakdowns. There are distressing accounts of late responses to calls, missed changes of clothes or beds, and even disquieting safety lapses when patients are not monitored closely. Discharge planning occasionally reads as chaotic or incomplete, with families left navigating unclear timelines and conflicting information. Serious cosmetic and sanitation concerns also recur in some reviews, including reports of odors, clutter, and occasional wastewater or cleanliness issues, which undermine comfort and confidence in care.
In weighing the pros against the cons, the strongest possible care outcomes appear to hinge on staffing stability and active family involvement. Where dedicated staff and engaged therapists exist, residents can receive meaningful rehab progress, gentle bedside care, and respectful communication. However, the negative experiences tied to under-resourced shifts, missed med administrations, and inconsistent follow-up tend to erode the potential benefits. For families who can consistently monitor care, press for timely response, and participate in care planning, Seneca Health Care Center can be navigated to acceptable, even positive, outcomes. For others, the risks - missed medications, delayed assistance, and variable quality - outweigh the potential gains.
In short, this community warrants a cautious, planful approach. If choosing Seneca, arrange comprehensive tours that include daytime and evening staff to gauge consistency, request direct access to the therapy team, and insist on clear, written discharge and medication protocols. Prepare to contend with staffing variability and to establish a robust at-home care plan that supports safety and continuity. If the priority is steady, high-quality care with minimal ongoing advocacy, or if medical complexity requires unwavering oversight, alternatives with stronger staffing, tighter quality controls, and proven track records are advisable. The decision should rest on whether a family can be an active partner in care and accept the trade-off between notable positives from some staff and the significant, system-wide staffing and communication challenges that show up in many reviews.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Seneca Health Care Center is a premier assisted living community located in West Seneca, NY. Our center offers a wide range of amenities and care services to ensure our residents enjoy a comfortable and fulfilling lifestyle.
In terms of amenities, our center boasts air-conditioning throughout the facility to provide a cool and pleasant environment for our residents. We also have a beauty salon on-site where residents can pamper themselves and keep up with their grooming needs. Our fully furnished accommodations include cable or satellite TV for entertainment purposes.
Transportation is made convenient with our community-operated transportation services. Residents can also access our computer center and Wi-Fi/high-speed internet for their technological needs. For spiritual nourishment, we offer devotional services on-site as well as access to nearby places of worship.
Our dining options are exceptional with a dining room that offers restaurant-style dining. We cater to special dietary restrictions and provide delicious meals that are prepared by our skilled staff. In addition, residents can enjoy the outdoor space, gaming room, small library, fitness room, and garden for leisure activities.
At Seneca Health Care Center, we prioritize the well-being of our residents through comprehensive care services. Our 24-hour call system and supervision ensure round-the-clock assistance is available when needed. We offer support with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure residents receive their medications properly.
For individuals with specific dietary requirements like diabetes diet or special restrictions, we accommodate their needs accordingly. Additionally, we arrange transportation for non-medical purposes such as shopping or social outings. Mental wellness programs are implemented to promote emotional well-being among our residents.
Our community-sponsored activities encourage social interaction and engagement among residents. These include fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Our concierge services ensure that resident needs and requests are attended to promptly.
Furthermore, Seneca Health Care Center is conveniently located near various amenities. There are five cafes, three parks, 17 pharmacies, six physicians, 20 restaurants, one theater, and one hospital nearby.
At Seneca Health Care Center in West Seneca, NY, we strive to create a welcoming and comfortable community where our residents can thrive physically, emotionally, and socially.
This part of West Seneca, New York offers a convenient and bustling location with easy access to essential amenities. There are several pharmacies within a short distance, making it easy to fill prescriptions and access healthcare services. Cafes and restaurants are also plentiful, providing a variety of dining options for seniors looking to enjoy a meal out. Additionally, there are multiple physicians' offices nearby for medical care needs. The area is also home to several parks, offering opportunities for outdoor recreation and relaxation. For those interested in cultural activities, there are theaters within a reasonable drive. Overall, this area provides a well-rounded combination of services and resources that may be appealing to seniors looking for a vibrant community to call home.
Seneca Health Care Center is located at 2987 Seneca Street, West Seneca, NY 14224 in Erie County, New York
Seneca Health Care Center on seniors.fyi includes 8 photos including images showing interior, dining, physical therapy, rehabilitation, healthcare, nurse, chandelier, kitchen, and more.
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