Seneca Health Care Center in West Seneca, NY
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Information last verified:
2987 Seneca Street, West Seneca, NY 14224
For more information about senior living options: (844) 490-3973
Kirsten and her team went above and beyond to ensure the hospice experience was dignified and comfortable. The staff at Seneca Health Care Center were professional, respectful, attentive and friendly. The facility was very clean. Jack the Supervisor was kind and understanding. The staff were wonderful, caring and helpful. He was treated amazingly and his team took wonderful care of him. The facility is highly recommended for rehab and long-term services. The communication with family was outstanding.
The aides are described as awful people who should work at Walmart. The director is the main culprit for why the place is a dump and refuses to take responsibility for understaffing. The facility is so bad that the reviewer wouldn’t send their dog there and urges avoiding it at all costs. The care provided led to the father’s frequent falls, indicating serious understaffing and neglect. Admissions and care planning are non-existent: patients are not given a care plan, bedpans, or pain medication. The food is poor—soup tastes like water, and meals are often served cold. The facility is filthy, with dirty rooms, repeated floods, and sewage issues. Staff are rude, uncaring, and inconsistent, with some being overwhelmed by chronic understaffing. Short-staffing results in missed medications, delayed care, and poor rehab services, along with poor communication. Billing is criticized as greedy and excessive, with multiple bills issued in a short span. Families report deception and runaround about discharge or transfer, leaving loved ones waiting and confused. There are accusations of neglect or mistreatment, including residents being drugged or yelled at, and being left without essential care like oxygen or showers.Seneca Health Care Center in West Seneca is best suited for families navigating sub-acute rehab or long-term care where a committed family advocate can work closely with a care team. When staffing is coherent and administration is engaged, the facility can deliver compassionate hospice supports, steady therapy progress, and respectful daily care that preserves dignity. The strongest value emerges on days when aides, nurses, and therapists connect with residents, communicate clearly, and tailor routines to individual needs. In those moments, rooms feel clean, meals can be satisfactory, and the overall environment supports meaningful progress or peaceful end-of-life moments. This is a setting that rewards vigilance and proactive oversight; passive reliance yields uneven results.
Those considering alternatives are wise to contrast this facility with options that promise consistently reliable staffing, rapid response, and unwavering accountability from leadership. The recurring threads in reviews describe chronic understaffing, delays in care, and inconsistent communication from administration. For families unwilling to engage as persistently as the care team requires, or for those who prioritize a uniform standard across all shifts, exploring other facilities with demonstrated staffing stability and transparent, responsive governance is prudent. In short, if dependable day-to-day responsiveness and predictable progress are non-negotiable priorities, alternatives deserve serious consideration.
Pros that matter when conditions align offset several significant shortcomings. Critics who observe stable shifts note genuinely caring aides and nurses who take time with residents, along with rehabilitation teams that can drive real improvement. Some patients experience especially compassionate hospice care, and a number of reviewers praise clean common areas and a dining atmosphere that respects residents’ dignity. Personal mentions of staff going the extra mile, whether in therapy, activities, or daily support, demonstrate that the center can achieve excellent outcomes when adequate staffing allows staff to focus attention and continuity of care. These positives show what is possible when the operation functions as intended.
Yet the dominant narrative across many reviews is risk: persistent understaffing, missed or delayed medications, and inconsistent staff responsiveness. Families report admissions and care-planning delays, insufficient assistance with daily activities, and safety concerns that range from missed meals to several visits by residents experiencing falls. Communication gaps between front-desk, nursing, and therapy staff are described as frequent, and discharge planning can appear chaotic or opaque. Complaints about overwhelmed social workers or administrators who fail to return calls recur, underscoring a disconnect between frontline care and leadership. The pattern suggests a facility capable of high-quality care, but only when staffing levels and governance align consistently.
There are also vivid reminders of the highs and lows embedded in the resident experience. Some families recount staff who are warm, respectful, and dedicated, with positive experiences in rehab and daily living activities. Others recount flooded wings, dirty rooms, or rooms that sit in disarray, alongside reports of overworked nurses, missed doses, and slow or absent responses to urgent needs. A few testimonials highlight particularly strong end-of-life care, or staff members who made meaningful differences for individual residents. The breadth of experiences signals a facility whose output swings with staffing reality, patient mix, and the degree of administrative engagement on any given shift.
For families weighing the decision, the practical course is to demand clarity and guardrails before admission. Ask for a current, resident-specific care plan and insist on meeting the on-site leadership team, including the director and the head nurse. Request recent survey results and concrete examples of weekend rehab and medication administration to gauge consistency. During stay, secure a named point of contact, insist on timely updates about meals, medications, and safety checks, and document any lapses in communication or care promptly. If the pattern of delays, unresponsiveness, or cleanliness issues persists, explore higher-accountability options. When conditions are favorable, true staffing stability, responsive leadership, and a culture of accountability, the center can be a solid home for rehabilitation or long-term care. When they are not, risk escalates quickly, and a different facility becomes a wiser choice.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Seneca Health Care Center is a premier assisted living community located in West Seneca, NY. Our center offers a wide range of amenities and care services to ensure our residents enjoy a comfortable and fulfilling lifestyle.
In terms of amenities, our center boasts air-conditioning throughout the facility to provide a cool and pleasant environment for our residents. We also have a beauty salon on-site where residents can pamper themselves and keep up with their grooming needs. Our fully furnished accommodations include cable or satellite TV for entertainment purposes.
Transportation is made convenient with our community-operated transportation services. Residents can also access our computer center and Wi-Fi/high-speed internet for their technological needs. For spiritual nourishment, we offer devotional services on-site as well as access to nearby places of worship.
Our dining options are exceptional with a dining room that offers restaurant-style dining. We cater to special dietary restrictions and provide delicious meals that are prepared by our skilled staff. In addition, residents can enjoy the outdoor space, gaming room, small library, fitness room, and garden for leisure activities.
At Seneca Health Care Center, we prioritize the well-being of our residents through comprehensive care services. Our 24-hour call system and supervision ensure round-the-clock assistance is available when needed. We offer support with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure residents receive their medications properly.
For individuals with specific dietary requirements like diabetes diet or special restrictions, we accommodate their needs accordingly. Additionally, we arrange transportation for non-medical purposes such as shopping or social outings. Mental wellness programs are implemented to promote emotional well-being among our residents.
Our community-sponsored activities encourage social interaction and engagement among residents. These include fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Our concierge services ensure that resident needs and requests are attended to promptly.
Furthermore, Seneca Health Care Center is conveniently located near various amenities. There are five cafes, three parks, 17 pharmacies, six physicians, 20 restaurants, one theater, and one hospital nearby.
At Seneca Health Care Center in West Seneca, NY, we strive to create a welcoming and comfortable community where our residents can thrive physically, emotionally, and socially.
This part of West Seneca, New York offers a convenient and bustling location with easy access to essential amenities. There are several pharmacies within a short distance, making it easy to fill prescriptions and access healthcare services. Cafes and restaurants are also plentiful, providing a variety of dining options for seniors looking to enjoy a meal out. Additionally, there are multiple physicians' offices nearby for medical care needs. The area is also home to several parks, offering opportunities for outdoor recreation and relaxation. For those interested in cultural activities, there are theaters within a reasonable drive. Overall, this area provides a well-rounded combination of services and resources that may be appealing to seniors looking for a vibrant community to call home.
Seneca Health Care Center is located at 2987 Seneca Street, West Seneca, NY 14224 in Erie County, New York
Seneca Health Care Center on seniors.fyi includes 8 photos including images showing interior, dining, physical therapy, rehabilitation, healthcare, nurse, chandelier, kitchen, and more.
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