5539 Broadway St, Lancaster, NY 14086
To contact a resident: (716) 683-5150
For more information about senior living options: (866) 208-4318
Overall Review of Symphony Manor at Lancaster
Pros
The facility is clean and friendly, and the staff and managers genuinely care for residents.- Staff members go above and beyond to provide the best care and respect to residents.
- The staff at Symphony Manor are kind, caring, attentive, and knowledgeable.
- The level of personalized attention and dignity afforded every resident is incomparable.
- There are fun and interesting activities for individuals of all ability levels.
- The management team is approachable and works as a cohesive unit to meet residentsâ needs.
- It is a wonderful place to call home for those who need assistance with daily living.
- Residents feel welcome and well cared for by staff, including leadership.
- The new ownership has done a lot to improve the place, and the staff are friendly.
- The food is good, and the staff are friendly and helpful.
Cons
This place is a horrible living condition and the owner is rude.- The conditions of the building are appalling.
- Thereâs BLACK mold in the main bathroom area around the toilet and multiple other places.
- There are issues with bugs getting into the building.
- Symphony aides are understaffed, with some aides constantly on their phones or disappearing and not doing their jobs.
- There are fights between co-workers that happen in front of the residents, which is very unprofessional.
- There are 0 nurses on site and lots of mistakes with pills and write-ups.
- Residents are treated like inmates by the owner and main HR; if they were in prison the treatment and conditions would be better.
- Some rooms are disgusting and the building has old, poorly maintained rooms (e.g., small, cramped; bathrooms/rooms not kept up).
Review
Symphony Manor at Lancaster is best suited for seniors who want practical, non-medical assisted living with clearly loving, hands-on staff and a social atmosphere that keeps daily life active. This community shines when the priority is warm, individualized attention and a sense of belonging: staff members frequently described in reviews as kind, attentive, and genuinely invested in residentsâ comfort. Families that value visible care cues, welcome conversations with management, consistent daily routines, and a steady stream of activities, will typically feel reassured by the daily presence of caregivers who know residents by name. The recent ownership transition has reinforced a focus on approachable leadership and staff cohesion, which translates into dependable, if imperfect, day-to-day experiences.
Those who may want to consider alternatives are the ones with higher medical needs or exacting expectations about infrastructure and safety. On-site nursing support is not guaranteed, with several accounts noting the absence of nurses and a reliance on med techs or aides, occasionally accompanied by medication errors and gaps in showers or hygiene routines. The buildingâs age and condition compound these concerns: reports of leaks, mold near bathrooms, pests, and recurring maintenance problems point to a facility that can feel dated and environmentally volatile. Prospective residents should demand current, transparent details about staffing levels, medical oversight, and the facilityâs plan for ongoing maintenance before making a decision.
The standout pros, genuine warmth from staff, clean common areas in many spaces, and a robust slate of daily activities, do argue powerfully against the most common drawbacks. Families repeatedly highlight personalized care and high-quality interactions, with residents appearing happy and engaged in celebrations and everyday routines. When management is described as approachable and cohesive, it reinforces a sense of continuity in care. These strengths offset a number of operational frictions for residents who prioritize social connection, routine, and a home-like environment over medical intensity or architectural polish.
Nevertheless, the cons carry significant weight, and they are not easily dismissed. Understaffing and high turnover, variable care quality, and the absence of on-site nurses create real risk for residents who require reliable medical monitoring or more intensive assistance. The facilityâs physical faults, cracked floors, intermittent hot rooms, clogged sinks, and documented mold, underline that environmental safety and comfort are not uniformly assured. Reports of infestations and state inspections with fines add a further caveat, suggesting that cleanliness and regulatory compliance can fluctuate. For families with residents who are sensitive to allergens, humidity, or general facility upkeep, these factors should trigger due diligence and close corroboration with current residents and staff.
In the end, Symphony Manor functions as a practical, compassionate option for those who value daily human connection and a lively community over pristine geology and hyper-tight medical oversight. It works best when families are prepared to engage actively: request a face-to-face with owners and managers, scrutinize the exact level of daily assistance provided, and verify transportation, housekeeping consistency, and laundry processes. The right fit will be a resident who thrives on interaction, enjoys a prepared meal and social calendars, and benefits from a staff that remembers names and preferences. Caution is warranted for anyone who cannot tolerate environmental concerns or whose loved one requires predictable nursing supervision; in those cases, exploring alternatives with stronger clinical staffing and more modern facilities is strongly advised.
117 resident community capacity
Studio apartments
Assisted Living
Independent Living
Memory Care
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Financial aid
Fitness room
Fully furnished
Gaming room
Garden
Guest parking
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Buffalo Niagara International (5 miles away)
Community operated transportation
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Special dietary restrictions
Concierge services
Live musical performances
Planned day trips
English
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