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Elderwood At Lancaster

Elderwood At Lancaster is a nursing home community in Lancaster, NY.

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Elderwood At Lancaster

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  • Interior

    A cozy corner with an armchair and a small table beside a window, accompanied by a display banner.

  • Decor

    A cozy living room with armchairs, a table with chairs, a lamp, and a painting on the wall.

  • Building

    A well-furnished patio area with tables and chairs surrounded by lush greenery.

  • Bedroom

    A hospital room with a bed, bedside table with flowers, and chairs.

  • Trees

    A brick funeral home with an awning and a cloudy blue sky in the background.

  • Windows

    A hospital room with a single bed and basic furniture.

  • Entrance

    A front view of a hospital or clinic entrance with an American flag flying above, surrounded by trees and under a partly cloudy sky.

  • Bathroom

    A hospital room with beds, wardrobes, and a television.

  • Television

    A clean hospital room with a bed, television, and simple furniture.

  • Healthcare

    A hospital room with two beds and accompanying medical equipment.

1818 Como Park Boulevard, Lancaster, NY 14086

For more information about senior living options: (866) 208-4318

2.3 from 39 reviews
5 stars
9
4 stars
3
3 stars
2
2 stars
1
1 stars
24

Overall Review of Elderwood At Lancaster

caveat 13 reviews mention this

Care feels too understaffed

Multiple residents report delays and gaps in basic care.

A recurring concern is staffing-related care gaps, including residents and families describing long waits for help, call-button responses, and basic needs. Several reviewers also mention incidents like falls, residents being left unattended, and hygiene not being handled in a timely way. A few families say the experience improved after they raised issues, but the negative staffing concern shows up often in the overall feedback.

caveat 4 reviews mention this

Communication is a frequent complaint

Families describe poor communication and limited follow-through.

Some reviews focus on communication problems, including phone calls not being returned and questions not getting answered. Others describe inconsistent information between staff members and difficulty getting clarity about care decisions. Even when reviewers mention improvements after contacting management, communication issues remain part of the pattern in the feedback.

caveat 5 reviews mention this

Cleanliness varies by review

Residents and visitors give mixed feedback on cleanliness.

Negative feedback includes descriptions of strong odors and dirty conditions, along with concerns about hygiene and bedding or shared spaces. On the positive side, at least a few reviewers say the building looked clean and the facility felt welcoming during their visit. Because both viewpoints appear in the reviews, cleanliness seems to be an inconsistent experience.

common 9 reviews mention this

Supportive staff stands out

Many reviewers highlight kind, helpful caregivers and staff.

A strong number of reviews describe the staff as helpful, kind, attentive, and invested in residents’ well-being. Several reviewers specifically mention being kept informed and feeling reassured by how staff handled day-to-day needs. Even in reviews with broader complaints, a few individuals identify particular aides or clinical team members as exceptions.

common 3 reviews mention this

Rehab therapy can be excellent

Physical therapy is praised as a high point for recovery.

Some reviewers single out the rehab experience, saying the rehabilitation team was one of the best parts of the stay. Others describe improvements during their time there and credit therapy staff with helping with strength and recovery. The reviews are not universally positive, but therapy quality shows up as a clear bright spot for multiple residents.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 96 resident community capacity 96 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Buffalo Niagara International (4 miles away) Buffalo Niagara International (4 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • McDonald's (0.6 miles)
  • Chick-Fil-A (1.2 miles)
  • Green Acres Ice Cream (1.6 miles)
  • Frank's Restaurant (2.1 miles)
  • Mayer Bros Cider Mill (2.7 miles)
  • McDonald's (3.5 miles)
  • Subway (3.5 miles)

Pharmacies

  • Walgreens (0.8 miles)
  • Rite Aid (0.9 miles)
  • Wegmans (1.1 miles)
  • Walgreens (3.2 miles)
  • Wegmans (3.2 miles)
  • Top's Markets (3.8 miles)
  • Upstate Pharmacy (4 miles)

Parks

  • Como Lake Park (1.1 miles)
  • Keysa Town Park (1.5 miles)
  • Westwood Park (3.6 miles)
  • Centennial Park (5.4 miles)
  • Volunteer Firemans Park (5.6 miles)
  • Island Park (5.7 miles)
  • South Long Park (5.7 miles)

Transportation

  • Amtrak - Buffalo, NY Depew Station (BUF) (2.3 miles)
  • Southwest Airlines Co. (3.7 miles)
  • Buffalo Niagara International Airport (BUF) (3.7 miles)
  • TSA Pre-️Lane (3.7 miles)

Cafes

  • Wegmans Food Markets (3.2 miles)
  • Starbucks (3.4 miles)
  • Starbucks (6.3 miles)
  • Wegmans Food Markets (6.5 miles)
  • Starbucks (6.6 miles)
  • Panera Bread (6.8 miles)
  • Tim Hortons (7 miles)

Theaters

  • Regal Walden Galleria 4Dx & RPX (4.2 miles)
  • Regal Transit Center & IMAX (4.2 miles)

Physicians

  • Dr. Nagy & Dr. Pizzuto (4.7 miles)
  • Western New York Dermatology (4.7 miles)
  • Windsong Radiology Group (5.1 miles)
  • Town & Village Pediatrics (5.5 miles)
  • Dr David J. Altman, MD (5.8 miles)
  • Brain and Spine Center (6.1 miles)
  • Western New York Ear Nose and Throat (6.1 miles)

Places of Worship

  • Queen of Heaven Church Rectory Office (5.3 miles)
  • Saint John Gualbert Catholic Church & Diocesan Shrine (5.6 miles)

Hospitals

  • Mercy Hospital Operating Room (7.2 miles)
  • Millard Fillmore Suburban Hospital (7.3 miles)
  • Millard Fillmore Suburban NICU (7.3 miles)
  • Erie County Medical Center (7.7 miles)

Frequently Asked Questions

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