Elderwood At Lancaster
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1818 Como Park Boulevard, Lancaster, NY 14086
For more information about senior living options: (844) 490-3973
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Kim at the front desk is really nice. The manager seems nice. The stay went well for the patient. The family loves the facility. The staff have been very helpful and kind. The facility is excellent. The care was very good and the patient did well.
They would give it zero stars if they could. They describe the facility as absolutely horrible and not safe to open. They say the building smells like feces and urine throughout. They claim emergencies are ignored and the alarm system is useless. They recount a patient being left stranded in the bathroom and needing family intervention. They believe the place should be closed down due to short-staffing and lack of basic services. They allege the staff are unprofessional, rude, and indifferent, especially toward Medicaid patients. They report neglect and abuse, including call bells not answered and poor hygiene. They claim end-of-life care can be a nightmare and that management cares more about money than residents.Elderwood at Lancaster is best suited for families that can act as vigilant care partners and accept that day-to-day performance varies widely. The facility presents a reasonably modern, clean campus with private and semi-private rooms and a rehabilitative orientation that can benefit recovery when staff are engaged. When the on-site therapy teams and nursing staff are aligned, meaningful progress in rehabilitation, nutrition, and activity participation can occur. Yet those gains depend almost entirely on which shift is on duty, how quickly call bells are answered, and how well leadership communicates. Without active, ongoing advocacy, problems in basic daily care quickly overshadow any potential upside.
Those evaluating this community should explicitly consider alternatives if dependable daily care is non-negotiable. Families with loved ones who require consistent, timely assistance, robust safety monitoring, or a culture of respectful, transparent communication may find the experience unsatisfactory. For residents with advanced dementia or substantial mobility needs, or for those whose families cannot be physically present to supervise, the risk of neglected hygiene, delayed responses, and inconsistent care rises sharply. In short, this is not a turnkey solution; it demands ongoing supervision and readiness to escalate concerns.
The strongest pros are real when the staff is present and responsive. Positive anecdotes highlight attentive front-desk leadership, dedicated therapy teams, and occasional clinicians who go above and beyond. Some residents experience improvements in function, better nutritional oversight, and a sense of being cared for when communication lines are open. The physical plant itself supports rehabilitation goals, and there are occasions when meals and daily routines are well organized. These bright spots are credible, but they are episodic and heavily contingent on staffing levels and administrative effectiveness on any given day.
The principal cons are persistent and far-reaching. Reviews repeatedly describe chronic under-staffing, inconsistent call-bell responses, and lapses in basic hygiene and patient dignity. Odors, unaddressed soiling, and delays in routine care appear in many accounts; families report difficulty obtaining timely updates or even truthful information about a loved one's condition. Several statements point to a culture where complaints are discouraged and management focus seems more financial than clinical, with some families feeling pressured by billing or reluctant to challenge care plans. The risk is that troubling incidents - falls, ulcers, or prolonged neglect - become normalized rather than escalated.
For families weighing the decision, a disciplined, stepwise approach is essential. Insist on seeing the facility at different daily moments, not just during a tour, and request candid conversations with the director, DON, and front-line supervisors. Ask for current staffing ratios by shift, the process for addressing call-bell delays, and how care plans are coordinated with families. Review recent state inspection findings and open complaints, and press for explicit expectations on timely updates, wound care, medication administration, and mobility assistance. If possible, arrange a short trial period with clearly defined goals and a family conference to review progress before making a long-term commitment.
In the end, Elderwood at Lancaster represents a high-variance option. It can deliver solid rehab and attentive care when the team is strong and engaged, but substantial red flags persist around staffing, communication, and day-to-day reliability. This community is not suitable for those seeking a consistently seamless level of daily care without heavy family oversight. For families who are prepared to stay actively involved, demand accountability, and vet care quality with strict, ongoing checks, it can work as a viable, if imperfect, choice. For others, especially those needing reliable, unambiguous caregiving and transparent, compassionate operations, alternatives deserve serious consideration.
96 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elderwood At Lancaster in Lancaster, NY is a vibrant and well-appointed assisted living community that offers a wide range of amenities and care services to its residents. The community is dedicated to providing a comfortable and enjoyable living environment for seniors.
Residents at Elderwood At Lancaster can take advantage of numerous amenities such as a beauty salon for personal grooming needs, cable or satellite TV for entertainment, a computer center for staying connected, and a fully furnished accommodation to create a cozy feel. There is also a gaming room available for recreational activities, along with a small library for leisurely reading.
For dining options, residents can enjoy delicious meals in the elegant dining room where restaurant-style dining is provided. Special dietary restrictions are taken into consideration to cater to individual needs. Additionally, two cafes are conveniently located nearby for coffee or casual meals.
The community places great emphasis on wellness and fitness. There is a fitness room where residents can engage in exercise programs specifically designed for their needs. A wellness center is available to ensure the physical well-being of residents, along with scheduled daily activities to keep them engaged and active. Planned day trips and resident-run activities further enhance the social aspect of life at Elderwood At Lancaster.
Residents at this assisted living community benefit from essential care services such as 24-hour call system and supervision, assistance with daily living activities including bathing and dressing, medication management, and diabetes diet support. Transportation arrangements are made both within the community for non-medical purposes as well as to doctors' appointments when needed.
Convenience is another highlight of Elderwood At Lancaster's location. It boasts close proximity to various amenities in the area including parks, pharmacies, physicians' offices, restaurants, transportation hubs, and theaters – making it easily accessible for residents and their visitors.
Overall, Elderwood At Lancaster provides an enriching lifestyle experience with its comprehensive amenities and care services that promote comfort, well-being, and social engagement among its residents.
Elderwood At Lancaster is located at 1818 Como Park Boulevard, Lancaster, NY 14086 in Erie County, New York
Elderwood At Lancaster on seniors.fyi includes 10 photos including images showing bedroom, healthcare, windows, building, trees, television, interior, parking, and more.
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Comprehensive Guide to Blood Pressure Charts for Older Adults: Understanding Normal and High Readings by Age