Harris Hill Nursing Facility

Pros

• The staff at the facility is described as friendly and professional, with some members showing warmth and kindness towards residents.
• Physical therapy staff were praised for their efforts and effectiveness in treatment.
• One reviewer highlighted that the food was consistently good during their stay.
• The rooms were noted to be comfortable and well maintained by some residents.
• A couple of reviewers appreciated that insurance details were taken care of efficiently by the staff.
• There was positive feedback regarding a clean environment in common areas, making a good impression on visitors.

Cons

• Family members experienced a complete lack of care and empathy at the facility.
• Patients were often left dirty, with inadequate hygiene and toileting care.
• Call lights went unanswered for extended periods, resulting in patients feeling neglected.
• Shared bathrooms were dirty and poorly maintained.
• Staff exhibited poor attitudes towards residents and were not responsive to their needs.
• Food quality was consistently described as subpar and unappetizing.
• Patients were subjected to degrading treatment, such as being left in soiled diapers without assistance.
• Instances of rude behavior from staff led to feelings of humiliation for patients and their families.
• Management appeared to be unresponsive to complaints about care standards and communication issues.
• Many reviews indicated a lack of oversight and accountability among aides, contributing to ongoing problems in patient care.

Review

The reviews of various facilities offer a frustrating and alarming insight into the care provided to residents, particularly those who are incapacitated or require additional assistance. The experiences highlighted within these accounts frequently reveal issues related to cleanliness, attentiveness of staff, and overall quality of care—a combination that leaves families feeling fearful for their loved ones’ well-being.

In multiple instances, family members lament the lack of adequate attention paid to basic needs. For example, one reviewer reported that their loved one was left in unsanitary conditions after experiencing significant bowel issues. Despite pressing the call button for help—often with no response for extended periods—it became necessary for family members to intervene personally. In a shocking incident recounted by another disappointed reviewer, they described how their spouse remained unattended in soiled diapers; after waiting over 45 minutes for help, they ended up cleaning them themselves. This lack of adequate care has had long-lasting consequences on health, including recurrent infections like E. coli UTIs, which can be both painful and difficult to treat.

While some positives do exist—like friendly staff members in physical therapy—many reviews underscore a troubling inconsistency among caregivers’ attitudes and approaches to patient care. Some aides were noted as being dismissive or rude when approached with concerns about hygiene or assistance needs. One account mentioned an aide belittling a patient while others seemed indifferent toward their calls for help, leading to unnecessary suffering and embarrassment for vulnerable residents. There is a clear pattern where certain staff did not take responsibilities seriously enough, resulting in patients being neglected until pointed out by family members visiting regularly.

Facility cleanliness has also been a major point of contention across the reviews. Many individuals expressed disgust at shared bathrooms that were poorly maintained, often leading patients to avoid using them altogether due to hygienic concerns. Rooms might appear superficially clean when visitors arrive; however, deeper examination revealed dirty floors and sticky surfaces that indicate neglectful conditions behind closed doors. This disarray contributes not only to discomfort but also raises serious questions about infection control practices within these kinds of institutions.

Food quality has been another recurring theme in these accounts: while some reviewers praised the food as satisfactory or even good—particularly regarding its variety compared to other facilities—others indicated it fell short of expectations established during stays at hospitals or alternative rehab centers. Furthermore, there are alarming mentions regarding how mealtimes could sometimes result in missing trays entirely or delayed service that limited what residents could eat due to kitchen hours—even reducing meals down to simple PB&Js when full trays were unavailable.

Lastly, dire warnings echo throughout multiple reviews urging others not to place loved ones at these facilities without careful consideration and vigilance due to systemic inadequacies within their operations. The emotional toll on families grappling with inadequate senior care lays heavy as they witness firsthand the struggles their vulnerable relatives face—being treated like mere numbers rather than human beings deserving compassion and dignity during what ought to be restorative periods following surgeries or health crises.

In conclusion, it is evident from these extensive accounts that significant improvements are needed urgently across various aspects—particularly regarding staffing levels and training concerning eldercare protocols—to address glaring shortcomings before more lives are adversely affected by neglectful environments posing as rehabilitative sanctuaries.

Located in the heart of Williamsville, New York, this area offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient lifestyle. With theaters such as Regal Transit Center & IMAX and Regal Walden Galleria 4DX & RPX nearby, residents can enjoy entertainment options close to home. Additionally, there are numerous healthcare facilities including Physicians' offices and specialty clinics like Western New York Dermatology for medical needs. The area also boasts an array of dining options ranging from Duff's Famous Wings to Creekview Restaurant, as well as cafes like Starbucks and Panera Bread for leisurely meals or coffee outings. For shopping essentials, there are several pharmacies such as Walgreens and Rite Aid within a short distance. Transportation is easily accessible with Buffalo Niagara International Airport and Amtrak station close by for travel convenience. Parks like Glen Park and Como Lake Park provide opportunities for outdoor recreation, while nearby religious institutions like Saint John Gualbert Catholic Church cater to spiritual needs. With hospitals like Millard Fillmore Suburban Hospital in the vicinity, seniors can rest assured knowing that quality healthcare services are readily available in this vibrant neighborhood.

Theaters

• Regal Transit Center & IMAX (0.3 miles)
• Regal Walden Galleria 4Dx & RPX (4.6 miles)
• AMC Maple Ridge 8 (6.4 miles)

Physicians

• Dr. Nagy & Dr. Pizzuto (0.5 miles)
• Western New York Dermatology (1.4 miles)
• Windsong Radiology Group (1.6 miles)
• Dr David J. Altman, MD (1.6 miles)
• Town & Village Pediatrics (2.2 miles)
• Brain and Spine Center (2.5 miles)
• University Orthopaedics (5 miles)

Restaurants

• Duff's Famous Wings (1.1 miles)
• Pizza Plant Italian Pub (1.8 miles)
• McDonald's (2.7 miles)
• Creekview Restaurant (2.8 miles)
• The Irishman Pub & Eatery (2.9 miles)
• Tavern at Windsor Park (3 miles)
• Glen Park Tavern (3 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (2.5 miles)
• Panera Bread (2.6 miles)
• Starbucks (2.8 miles)
• Wegmans Food Markets (3.4 miles)
• Tim Hortons (3.9 miles)
• Starbucks (5.4 miles)

Pharmacies

• Walgreens (2.5 miles)
• Wegmans (2.7 miles)
• Wegmans (2.9 miles)
• Rite Aid (3 miles)
• Rite Aid (3.1 miles)
• Rite Aid (3.2 miles)
• Wegmans (3.3 miles)

Transportation

• Buffalo Niagara International Airport (BUF) (2.6 miles)
• Southwest Airlines Co. (2.6 miles)
• TSA Pre-️Lane (2.6 miles)
• Amtrak - Buffalo, NY Depew Station (BUF) (3.8 miles)

Parks

• Glen Park (2.9 miles)
• Island Park (2.9 miles)
• South Long Park (3.3 miles)
• Keysa Town Park (3.4 miles)
• Meadowlakes (4.5 miles)
• Como Lake Park (4.7 miles)
• Westwood Park (5.1 miles)

Hospitals

• Millard Fillmore Suburban Hospital (3.4 miles)
• Millard Fillmore Suburban NICU (3.5 miles)

Places of Worship

• Saint John Gualbert Catholic Church & Diocesan Shrine (6.1 miles)
• Newman Center at UB (6.6 miles)
• The Chapel (6.9 miles)