FirstLight Home Care

Pros

• The caregivers sent by FirstLight were wonderful and did an excellent job with showering, toileting, and transferring the patient.
• The caregiver provided by FirstLight is extremely helpful and the office staff is reliable.
• The owner and staff of FirstLight were excellent and fulfilled all requests satisfactorily.
• Overall, the help provided by FirstLight was fair and the at-home service was great.
• The caregivers from FirstLight did a good job and were very pleased with their service.

Cons

• The service had issues with reliability, with someone even quitting without notifying the family.
• There were problems with billing and caregivers not being honest about the hours worked.
• The business was perceived as shady and untrustworthy.
• The company had difficulty finding and retaining staff, causing frustration for the client.
• The client had a negative experience and felt that the company was not alleviating their stress.

Review

FirstLight Home Care is a service that many families have turned to in their time of need. One family expressed gratitude for the agency's ability to quickly provide an aide for their loved one. The caregivers sent by FirstLight were described as wonderful, and even when someone called off for a shift, the agency's 24/7 service was able to fill in promptly. The caregivers showed patience and encouragement while assisting with tasks such as showering, toileting, and transferring the family member out of bed. This positive experience prompted the family to highly recommend FirstLight's services.

Another reviewer commended the caregiver provided by FirstLight for being extremely helpful both at home and in an office setting. The office staff was also praised for their reliability. What stood out to this reviewer was the agency's 24/7 contact service, which allowed them to make changes or request assistance during evenings when needed.

While most reviews were overwhelmingly positive, there were some comments highlighting issues with reliability at FirstLight Home Care. One reviewer mentioned that there were occasional staffing problems, resulting in someone quitting without any notification given to the family. However, overall they still considered it a good service despite these unavoidable hiccups.

Unfortunately, not all experiences were as positive. One individual expressed disappointment with billing issues and alleged dishonest behavior from caregivers regarding hours worked. They described the business as "shady" based on these negative encounters. Although they acknowledged fair assistance received, their main dissatisfaction stemmed from concerns surrounding the transparency and integrity of the company.

On a more positive note, another reviewer had a great experience with FirstLight Home Care's owner and staff. They were pleased with how their requests were fulfilled and appreciated that the service was provided within the comfort of their home. While activities seemed lacking according to this particular review, they still recommended FirstLight Home Care to others seeking similar support.

However, one reviewer seems to be facing some challenges in their current experience with FirstLight. They expressed frustration in their attempts to contact the agency and reported difficulty in finding reliable caregivers. The reviewer mentioned instances where a caregiver took away their loved one's phone and acknowledged that the agency is struggling to find suitable replacements. Overall, this person's stress has not been alleviated by their experience with FirstLight Home Care.

In conclusion, FirstLight Home Care has garnered positive reviews for its ability to swiftly provide caregivers and exhibit patience and encouragement while assisting family members. The agency's 24/7 service and helpfulness both at home and in an office setting have been commended by clients. However, there have been reports of occasional issues with reliability and concerns regarding billing transparency and caregiver honesty. Despite these challenges, some clients still highly recommend the service, appreciating the attentiveness of the owner and staff. Nonetheless, there have been instances where clients found it difficult to reach out to the agency or encountered difficulties in finding consistent, reliable caregivers.

Restaurants

• Pizza Plant Italian Pub (0.3 miles)
• Duff's Famous Wings (0.5 miles)
• Tavern at Windsor Park (1.5 miles)
• Creekview Restaurant (2.3 miles)
• The Irishman Pub & Eatery (2.4 miles)
• The Oak Stave Drinkery & Eatery (2.5 miles)
• Glen Park Tavern (2.5 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (1.1 miles)
• Starbucks (1.7 miles)
• Tim Hortons (2.5 miles)
• Starbucks (3.3 miles)
• Starbucks (3.9 miles)
• Wegmans Food Markets (4.2 miles)

Pharmacies

• Walgreens (1 miles)
• Wegmans (1.3 miles)
• Rite Aid (1.7 miles)
• Wegmans (1.8 miles)
• Rite Aid (2 miles)
• Rite Aid (2.7 miles)
• Walgreens (2.9 miles)

Physicians

• Dr David J. Altman, MD (1 miles)
• Windsong Radiology Group (1.1 miles)
• Dr. Nagy & Dr. Pizzuto (1.1 miles)
• Western New York Dermatology (1.4 miles)
• Brain and Spine Center (1.5 miles)
• Town & Village Pediatrics (1.5 miles)
• University Orthopaedics (4.2 miles)

Theaters

• Regal Transit Center & IMAX (1.5 miles)
• Regal Walden Galleria 4Dx & RPX (5.2 miles)
• AMC Maple Ridge 8 (5.4 miles)

Hospitals

• Millard Fillmore Suburban Hospital (1.9 miles)
• Millard Fillmore Suburban NICU (2 miles)

Parks

• Glen Park (2.3 miles)
• Island Park (2.4 miles)
• South Long Park (2.9 miles)
• Meadowlakes (3.3 miles)
• Keysa Town Park (5 miles)
• Como Lake Park (6.3 miles)

Transportation

• Buffalo Niagara International Airport (BUF) (3.2 miles)
• TSA Pre-️Lane (3.2 miles)
• Southwest Airlines Co. (3.2 miles)
• Amtrak - Buffalo, NY Depew Station (BUF) (4.9 miles)

Places of Worship

• Newman Center at UB (5.3 miles)
• The Chapel (5.3 miles)
• Saint John Gualbert Catholic Church & Diocesan Shrine (6.5 miles)