Greenfield Health & Rehab Center in Lancaster, NY
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Information last verified:
5949 Broadway, Lancaster, NY 14086
For more information about senior living options: (844) 490-3973
The staff are friendly and welcoming, making patients feel comfortable from the moment they arrive. The therapists are skilled, knowledgeable, and focused on helping each individual recover. Jordan Thompson is praised for his encouragement, kindness, and effectiveness in care. Andrew is patient, supportive, and helps patients achieve goals beyond their expectations. Outpatient therapy provides one-on-one sessions, with therapists who stay engaged and give clear home exercise instructions. The team is caring, compassionate, and goes above and beyond for patients. The care team is respectful and attentive, contributing to a positive atmosphere. The facility is clean, well-maintained, and welcoming. Patients would highly recommend Greenfield to others needing therapy. The staff are consistently friendly, helpful, and professional. Therapy sessions are enjoyable and motivating, with therapists displaying an easygoing demeanor. Overall, the outpatient rehab experience is described as excellent and life-changing.
They have to search more than once to find what they’re looking for. The dietary department is absolutely horrible and did not follow the patient’s diet or restrictions. The food was not appealing nor nutritious. The facility is understaffed, poorly trained, and poorly managed. Night and weekend staff are lacking, causing 30–45 minute waits for pain medications. The facility nearly killed the patient’s mother due to incompetence. Some staff members were accused of stealing jewelry and abusing residents, with investigations ongoing. The facility is a money grab with extremely poor communication with patients’ health proxies.Greenfield Health & Rehab Center in Lancaster is best suited for seniors who are pursuing aggressive, highly personalized rehabilitation, especially after knee, hip, or spine procedures, and who want a clearly positive therapeutic experience anchored by one-on-one outpatient therapy. The community shines when the primary objective is reclaiming strength, balance, and independence through dedicated PT/OT. Families that value a facility with a bright, orderly outpatient environment, prompt access to skilled therapists, and a caregiver-centric attitude toward rehabilitation will find Greenfield a compelling choice. Inpatient stays, however, should be approached with eyes wide open: reliable, well-staffed care matters as much as therapy intensity, and that balance is where the facility’s performance becomes more variable.
The strongest, consistent positives center on the outpatient rehabilitation team. Reviewers repeatedly highlight therapists who are knowledgeable, supportive, and capable of driving meaningful gains. Clinicians such as Jordan, Andrew, Craig, and Greg are singled out for their practical expertise, compassionate approach, and ability to tailor exercises to individual limits and home routines. Patients leave with clear, actionable plans, often with printouts or home exercise instructions, that help sustain progress after each visit. The personal rapport in therapy rooms matters: patients feel encouraged, and many report achievements beyond expectations, which in turn fuels continued effort and motivation. For families seeking a facility where therapy quality translates directly into faster, steadier recovery, Greenfield delivers.
On the downside, the inpatient experience and broader home-care milieu reveal a markedly less consistent picture. A recurrent thread across reviews is understaffing and high turnover, with multiple accounts of slow response times, difficulty getting help when needed, and gaps in routine oversight. In some cases, patients report delays in basic comfort services (such as bathroom assistance or timely pain management), substantial communication quirks between nursing, administration, and families, and periods when meals or daily routines do not meet expectations. A subset of reviews even describes serious safety and quality concerns, including reports of miscommunication about medications, questions about staff training, and instances where inattention to clinical signals led to adverse outcomes. While not every resident experiences these issues, the frequency and intensity of these concerns matter for decision-making.
The key pros, exceptional outpatient therapy, clear home-treatment planning, and a welcoming clinical culture, do not completely cancel out the main cons when the need shifts from rehab to longer-term inpatient care. The one-on-one, high-engagement therapy model remains Greenfield’s strongest differentiator and can produce rapid gains and optimistic recovery trajectories. Yet when round-the-clock staffing, timely assistance, and consistent daily care are critical, the gaps cited by reviewers can erode confidence. Appetite for reliable, predictable service, especially for medically complex or dependent residents, will drive families to weigh these factors carefully. In short, the therapy bench is excellent; the inpatient and aftercare environment, while workable for some, is less dependable.
Given the mixed track record, families should clearly earmark their priorities. If outpatient rehabilitation and post-surgical recovery are the primary goals, Greenfield’s therapists deliver measurable value, and the facility warrants strong consideration. If inpatient rehab, long-term care, or around-the-clock nursing oversight are non-negotiable, for example, if a resident requires consistent monitoring, prompt response to calls, and steady daily routines, alternatives deserve serious evaluation. Prospective residents should arrange unannounced visits, observe night and weekend staffing patterns, and request detailed responses on medication management, call-bell responsiveness, and care coordination with physicians and family proxies. Ask to speak with both the therapy director and the director of nursing to gauge current staffing stability and quality controls.
The bottom-line recommendation is practical and specific: Greenfield excels as a hub for high-caliber outpatient rehabilitation with a compassionate, capable therapy staff that can genuinely advance recovery. For families prioritizing inpatient stability, consistent staffing, and predictable daily care, a careful comparison with other facilities is warranted, and a direct inquiry into current staffing levels and care processes is essential before making a commitment. When therapy is the primary need, Greenfield stands out; when comprehensive, reliable daily care is the mandate, proceed with a cautious, evidence-driven evaluation.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Greenfield Health & Rehab Center in Lancaster, NY is a vibrant and comfortable assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. Our community prioritizes the well-being and quality of life of our residents, ensuring they have access to everything they need for a fulfilling and enjoyable lifestyle.
Our amenities are designed to promote convenience, relaxation, and socialization. Residents can enjoy the convenience of having a beauty salon on-site, perfect for pampering and grooming. Cable or satellite TV is available in each residence, allowing residents to stay entertained and connected. Our community also offers community-operated transportation services, making it easy for residents to explore the surrounding areas.
For those who like to stay connected digitally or work remotely, we provide a computer center equipped with Wi-Fi/high-speed internet. Mealtimes are delightful experiences at Greenfield Health & Rehab Center as residents can dine in our elegant dining room or choose restaurant-style dining options. Special dietary restrictions are taken into account by our dedicated staff while preparing meals.
Engaging in physical activities is essential for maintaining overall health, which is why we offer a fitness room where residents can exercise regularly. The gaming room provides opportunities for friendly competition and entertainment. The outdoor space includes beautiful gardens where residents can relax amidst nature.
Residents who love reading will appreciate our small library filled with a variety of books. A fully furnished living space ensures comfort and ease of settling in for new residents. Housekeeping services ensure that residences remain clean and tidy always.
We understand the importance of transportation, which is why we offer transportation arrangements both for non-medical purposes as well as doctors' appointments. Move-in coordination assists new residents with their transition into our community smoothly.
Our care services prioritize the safety and well-being of our residents 24/7. With a 24-hour call system and supervision, assistance with daily activities such as bathing, dressing, transfers is readily available. Medication management ensures that residents receive their medications timely and correctly. We also have a mental wellness program in place to support the emotional well-being of our residents.
Our location in Lancaster, NY provides easy access to nearby parks, pharmacies, restaurants, and transportation options. Residents can enjoy planned day trips organized by our community or engage in resident-run activities.
At Greenfield Health & Rehab Center, we strive to create a warm and inclusive environment where residents can feel at home while receiving exceptional care and enjoying an active lifestyle.
Greenfield Health & Rehab Center is located at 5949 Broadway, Lancaster, NY 14086 in Erie County, New York
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