North Brook Heights Home for Adults in Auburn, NY
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170 Murray St, Auburn, NY 13021
For more information about senior living options: (844) 490-3973
At North Brook Heights Home for Adults, monthly costs reflect competitive pricing within both Onondaga County and the broader New York State context. The facility offers semi-private rooms at a rate of $4,375, which is notably lower than the county average of $4,755 while also being slightly above the state average of $4,389. For those seeking more privacy, one-bedroom accommodations are available for $4,600; this cost is aligned with Onondaga County's rate of $4,270 but exceeds the state average of $4,307. Overall, North Brook Heights provides valuable options for prospective residents that balance affordability with quality care in a supportive environment.
| Floor plans | North Brook Heights Home for Adults | Onondaga County | New York |
|---|---|---|---|
| Semi-Private | $4,375 | $4,755 | $4,389 |
| 1 Bedroom | $4,600 | $4,270 | $4,307 |
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They are happy with their choice to place a loved one at Northbrook. The new management has worked their magic; the team is fantastic and cares about residents. The staff and management are courteous and helpful. They have worked hard to accommodate residents' special needs and show kindness, compassion, and respect. The intake and move-in process is a dream, with staff guiding families along the way. With the new management, residents seem happier and the facility is noticeably improved. They take excellent care of residents with dementia and go out of their way to help; residents are safe. New residents fall in love with the staff; nurses introduce themselves and the kitchen staff make good food. The staff are sweet, helpful, and like family; the care reduces strain and improves mobility. The facility is clean and well-maintained, with many staff helping residents. The community is great; staff genuinely care about residents' well-being; good food and activities. Everything is fantastic; the home is a perfect pick; the staff are wonderful; strongly recommend.
They wish they could give zero stars and call it the worst place ever, noting staff are treated horrendously and long-tenured employees are terminated over the phone and must fight for benefits. They state the facility does not follow legal termination protocols, such as providing COBRA notices. They label the place as awful. They criticize the kitchen and menu, suggesting the kitchen staff do not know how to cook and ingredients may be scarce. They fault the new staffing changes, saying experienced staff were replaced by underqualified personnel and that proper social-work credentials are lacking. They describe the facility as sterile, with a hospital-like feel. They note that enhanced assisted living options are not offered.North Brook Heights Home for Adults is best suited for seniors who want a compassionate, hands-on caregiving environment where staff actively engage residents and manage day-to-day needs. The community shines for families seeking a facility with demonstrable kindness, real personal attention, and a clear commitment to safety and daily structure. Residents dealing with memory challenges or mobility limitations will find staff who take time to understand individual routines, celebrate small wins, and coordinate with families during the move-in process. The recent shift in management has noticeably improved morale and resident satisfaction, making the environment feel warmer and more attentive than in the past.
That said, there are clear reasons some families may want to consider alternatives. For those whose loved ones require a higher level of clinical oversight or an "Enhanced" assisted living option, this community does not appear to offer that elevated level of care. The facility's atmosphere can feel hospital-like to some visitors, with a concrete-and-tile aesthetic that may not suit everyone seeking a more homey feel. And for families prioritizing long-term leadership stability and a consistently low staff turnover, the history of management changes and occasional staff-relation concerns highlighted in reviews suggests a need for careful probing during tours and intake.
On the upside, the strongest pros - genuine care from staff, a smooth intake and move-in experience, and a culture of responsiveness - often offset the main drawbacks. Families repeatedly point to courteous, compassionate caregivers who know residents' names, respond quickly to questions, and coordinate activities and meals with thoughtfulness. The new management pairing has been a turning point, translating into happier residents and noticeable improvements in the overall atmosphere. Cleanliness and a well-run kitchen, plus regular social activities, contribute to a sense of vitality that many families value when choosing this community.
However, the cons deserve direct consideration. A subset of reviews mentions staff terminations and concerns about how those changes were handled, including references to nonstandard employment practices. There are occasional remarks about a depersonalized feel, with residents feeling like "cogs in a wheel" when routines become rigid or transitions occur rapidly. The facility's design and ambiance - more clinical than cozy - may dampen the sense of home for some, and the lack of an Enhanced ALS option means that memory care or higher-intensity services could require planning beyond what is offered here. Finally, a few diners and family contributors describe uneven food experiences and variability in front-office management as factors to verify before committing.
The practical takeaway is that the positives can substantially outweigh the negatives for families who value care, connection, and a community that has shown measurable improvement under new leadership. The staff's willingness to go the extra mile - assisting with insurance concerns, helping residents adapt to daily routines, and providing a supportive, familial vibe - creates a strong safety net for both residents and their loved ones. The alignment of good meals, meaningful activities, and a transparent intake process helps families feel confident about a smooth transition, even when there are questions about the environment's formality or future staffing stability.
For families evaluating this community, an action-focused approach makes sense. Schedule a live visit and interview the administrator about current staffing ratios, caregiver tenure, and how the facility handles staff changes without disrupting resident routines. Ask to review a sample memory-care plan or observe a care meeting to gauge how individualized attention is delivered. Confirm whether Medicaid is accepted and how it coordinates with private pay, and clarify what levels of care are truly available on-site and when transitions to higher levels of care would be necessary. Finally, request a short-term stay or trial period if possible, to experience firsthand how the team responds to daily needs and emergencies while assessing whether the home truly feels like a fit for long-term living.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Ground floor unitsGround floor units are important for seniors because they provide easy accessibility, reduced risk of falls and injuries, and convenience for those with mobility issues. Seniors can avoid climbing stairs or using elevators, making daily tasks and activities more manageable and enjoyable.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Guest mealsGuest meals are important for seniors living in senior living communities because they provide an opportunity for socialization and companionship. Sharing a meal with friends, family, or new acquaintances can help combat feelings of loneliness and isolation, promote a sense of community, and enhance overall well-being. Additionally, guest meals allow seniors to enjoy delicious food in a comfortable setting without the hassle of cooking or cleaning up, making dining a pleasurable and stress-free experience. Low / no sodiumLow/no sodium options are important for seniors because excessive sodium intake can lead to high blood pressure, heart disease, and other health issues commonly experienced by older adults. By choosing low/no sodium foods, seniors can better manage their health and reduce their risk of developing these conditions. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. No SugarNo sugar diets are important for seniors because they can help prevent or manage chronic conditions such as diabetes, heart disease, and obesity. Sugar can also contribute to cognitive decline and inflammation in the body, so reducing sugar intake can lead to overall improved health and well-being in older adults. Professional chefProfessional chefs are important for seniors living in senior living communities because they provide nutritious and delicious meals that cater to their dietary needs and preferences. A professional chef can ensure that seniors are receiving balanced, flavorful meals that support their overall health and well-being. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Brain fitnessBrain fitness is important for seniors as it helps to maintain cognitive function, memory, and overall mental well-being. Engaging in activities that challenge the brain can help prevent cognitive decline and promote a healthier, more fulfilling quality of life in older adults.
Cooking classesCooking classes are important for seniors as they provide opportunities for social interaction, enhance cognitive skills, promote healthy eating habits, and boost confidence in the kitchen.
Day trips and outingsDay trips and outings are important for seniors as they provide opportunities for socialization, mental stimulation, physical activity, and a break from daily routines. These experiences can enhance overall well-being and quality of life for older adults living in senior communities. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.
Gardening clubGardening clubs are important for seniors because they provide a sense of community, promote physical activity and mental well-being, and offer opportunities for socialization and connection with nature. Gardening can also improve cognitive function and overall quality of life for seniors.
Happy hourHappy hour is important for seniors as it provides a social activity that promotes camaraderie and reduces feelings of loneliness or isolation. It also offers an opportunity for older adults to relax, unwind, and enjoy some drinks or snacks in a fun and welcoming atmosphere.
Live dance or theater performancesLive dance or theater performances are important for seniors because they provide opportunities for socialization, mental stimulation, and emotional engagement. These performances can help combat feelings of isolation and loneliness, while also offering a sense of connection to the arts and culture. Additionally, watching live performances can bring joy and create lasting memories for seniors in their later years.
Live musical performancesLive musical performances can provide seniors with a sense of joy, nostalgia, and connection. Music has the power to evoke emotions and memories, improve mood and cognitive function, and foster social interaction among seniors. It can also serve as a form of therapy and stress relief for older adults, making it an important activity to include in senior living communities.
Live well programs"Live well programs are essential for seniors as they provide opportunities for physical activity, social engagement, and mental stimulation, ultimately promoting overall health and well-being in later years." Yoga / chair yogaYoga and chair yoga are important for seniors as they promote flexibility, balance, strength, and overall wellbeing. These practices can help improve mobility, reduce stress, and enhance mental clarity, ultimately leading to a higher quality of life in their senior years.North Brook Heights Home for Adults is a premier assisted living community located in Auburn, NY. Our community offers a wide range of amenities to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Residents at North Brook Heights Home for Adults have access to an array of activities right on-site. From brain fitness exercises to cooking classes, there is something for everyone to enjoy. We also organize day trips and outings to nearby attractions, allowing residents to explore the area and create lasting memories. Devotional services are available on-site for those who wish to nurture their spiritual well-being.
Our spacious indoor common areas provide the perfect setting for socializing and relaxation. Residents can gather with friends and family or participate in organized group activities. For those who prefer outdoor activities, our outdoor common areas offer a serene environment where residents can unwind and enjoy nature.
We understand the importance of accessibility, which is why our community features ground floor units and wheelchair accessible showers. Additionally, our air-conditioned apartments ensure comfort during all seasons. Residents can also stay connected with loved ones through our Wi-Fi/high-speed internet.
At North Brook Heights Home for Adults, we prioritize the health and well-being of our residents by providing care services tailored to their individual needs. This includes diabetic care, high acuity care, incontinence care, and medication management by our trained staff.
Dining at North Brook Heights Home for Adults is nothing short of extraordinary. Our professional chef prepares delicious meals that cater to specific dietary needs such as low/no sodium and no sugar options. Residents can savor restaurant-quality cuisine in our dining area while enjoying the company of friends.
Our vibrant community boasts an abundance of nearby amenities that enrich the lives of our residents. With 5 cafes, 3 parks, 6 pharmacies, 24 physicians, 19 restaurants, 5 places of worship, and 2 hospitals nearby, there are endless opportunities for recreational activities, shopping excursions, medical care, and spiritual fulfillment.
At North Brook Heights Home for Adults, we are committed to providing a warm and nurturing environment where residents can thrive. Come and experience the exceptional assisted living care that sets us apart.
This part of Auburn, New York offers a convenient and diverse range of amenities for seniors considering the area for living. Within close proximity, you will find a variety of dining options such as Applebee's, Ichiban Japanese Steakhouse, and Camerons Bakery, as well as pharmacies like Rite Aid and Walgreens. The presence of healthcare facilities including Reflections Dermatology and Auburn Community Hospital ensures easy access to medical services. Additionally, there are several places of worship nearby for spiritual support, parks for leisurely strolls and outdoor activities, and even a local airport for those who enjoy traveling. Overall, this area provides a bustling yet comfortable environment with everything seniors may need within a short distance.
At North Brook Heights Home for Adults, monthly costs reflect competitive pricing within both Onondaga County and the broader New York State context. The facility offers semi-private rooms at a rate of $4,375, which is notably lower than the county average of $4,755 while also being slightly above the state average of $4,389. For those seeking more privacy, one-bedroom accommodations are available for $4,600; this cost is aligned with Onondaga County's rate of $4,270 but exceeds the state average of $4,307. Overall, North Brook Heights provides valuable options for prospective residents that balance affordability with quality care in a supportive environment.
North Brook Heights Home for Adults is located at 170 Murray St, Auburn, NY 13021 in Onondaga County, New York
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