Northbrook Heights in Auburn, NY
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170 Murray Street Extension, Auburn, NY 13021
For more information about senior living options: (844) 490-3973
The new management has worked its magic, with a fantastic team that really cares. The staff and management are courteous, helpful, and devoted to all residents. They work hard to accommodate residents' special needs and show kindness, compassion, and respect. The intake and move-in process is a dream, with staff guiding families every step of the way. Since the new management arrived, residents seem happier and the facility is noticeably improved. Northbrook is a wonderful place where residents receive excellent care and feel safe. The facility is clean and well-maintained, with staff members actively helping residents.
They feel unhappy and like a cog in a wheel. They describe it as the worst place ever, with staff treated horrendously and termination practices handled over the phone. They call the facility awful. They report kitchen and dining issues, including lack of ingredients and poorly trained/credentialed staff after management changes. They note high staff turnover, crowded living spaces, and mediocre food, indicating living conditions could be improved.Northbrook Heights is best suited for families seeking a caregiving culture that has recently been reset by new leadership and is willing to ride the improvement curve. The community is especially appealing to those with residents who require attentive daily support or specialized attention, such as dementia care, where a responsive intake process, visible staff engagement, and helpers who remember individual needs can make a tangible difference. This is a place where a strong, personable staff can translate into safer days, consistent reminders for medications, and real hands-on help with daily tasks. For families who prioritize a welcoming, engaged atmosphere and are comfortable with some variability in day-to-day consistency during a leadership transition, Northbrook presents a compelling option.
What sets the upside apart are the qualitative markers of care that reviewers consistently flag as genuine strengths. The new management has transformed morale and tone, and the staff described as courteous, helpful, and respectful. Residents and families repeatedly note that care teams go the extra mile to accommodate special needs, with moves and onboarding described as smooth rather than daunting. The facility is perceived as clean and well-maintained, with plentiful staff presence in the halls and a culture of activity and interaction. Meals and daily routines are generally well-regarded, and activities - drama, games, and social events - offer meaningful engagement. The combination of a rigorous intake process, practical case management, and proactive family communication creates a foundation for reliable day-to-day life.
However, the picture is not uniform, and the most meaningful caveats center on staffing stability and consistency. Several reviews point to high turnover and contentious personnel changes, including reports of dismissals conducted by phone and concerns about legal procedures, which understandably seed anxiety about long-term reliability. A number of residents and observers describe tension between administration and staff, with implications for continuity of care. These dynamics can translate into uneven experiences over time, particularly during transition periods or staffing shortages. Additionally, while many praise the rooms and caring aides, other comments highlight limited room to maneuver in shared spaces and genuine concern about privacy and comfort if private rooms are a priority. Kitchen and dining quality also appears variable, with some feedback praising menus and others signaling outdated approaches or ingredient gaps.
These pros and cons interact in practical ways. When staff are highly engaged and management drives a culture of care, families feel confident in daily routines, medication management, and safety oversight - offsetting concerns about occasional turnover with consistent visible commitment. The strong intake experience and ongoing staff accessibility help families navigate transitions and maintain communication, which reduces the stress of placement. Yet volatility in leadership and mixed kitchen quality can erode confidence over time and lead to questions about long-term stability. In short, Northbrook can deliver consistently strong care on many fronts, provided the environment remains stable and the kitchen and privacy expectations align with a family's standards.
Families weighing alternatives should consider private-room availability, the reliability of long-term staff, and the hygiene and culinary consistency across shifts. If prioritizing a steady, low-turnover team with a proven, long-tenured culture is non negotiable, look for communities with firmer HR practices and documented stability. If private rooms or more predictable dining outcomes are essential, gauge current floor plans, room configurations, and the latest menu offerings before deciding. For dementia care or complex daily needs, Northbrook's current momentum and responsive staff can be decisive factors - but the decision should hinge on whether the leadership and kitchen reliability meet the family's expectations for the next 12?24 months.
Bottom line: Northbrook Heights works best for families willing to back a facility in a growth phase, where compassionate care, proactive management, and a robust activity calendar can translate into meaningful daily quality of life. It is less suitable for those who demand absolute staffing permanence, a consistently pristine kitchen, and guaranteed private accommodations from day one. Prospective residents should visit with questions about current staffing stability, how shifts are managed, whether private rooms are available, and how dining quality is maintained across all meals. When those elements align, Northbrook Heights becomes a credible, practical choice in Auburn's assisted-living landscape.
178 resident community capacity
Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Financial aidFinancial aid is crucial for seniors as it can help them cover the costs of essential living expenses such as housing, food, and healthcare. Many seniors have limited incomes and savings, so financial assistance programs can provide them with the necessary support to maintain a decent quality of life in their retirement years.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Located close to restaurantsBeing located close to restaurants is important for seniors because it offers convenience, social opportunities, and the ability to maintain a healthy and varied diet. Easy access to dining options allows seniors to enjoy meals with friends or family, try new cuisines, and support their overall well-being.
Located close to shopping centersBeing located close to shopping centers is important for seniors because it provides easy access to daily necessities, social interaction, and recreational activities. This convenience can enhance their quality of life and independence, making it a desirable feature for senior living communities.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Administer insulin injectionsAdministering insulin injections is important for seniors with diabetes to help regulate their blood sugar levels and prevent complications such as heart disease, nerve damage, and blindness. Proper insulin management can also improve overall health and quality of life for older adults.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Walking wheelchair assistanceWalking wheelchair assistance is vital for seniors as it helps them maintain their independence and mobility. It provides support and stability, allowing them to safely navigate their surroundings and engage in daily activities without fear of falling or injury. This assistance can significantly improve their quality of life and overall well-being. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteActivities off-site are crucial for seniors as they provide opportunities for socialization, mental stimulation, and physical activity outside of their usual routine. This helps combat feelings of isolation and boredom, promotes overall well-being, and allows seniors to remain engaged in the community. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
GamesGames are an essential part of senior living as they help promote cognitive function, social interaction, and overall well-being. Playing games can improve memory, concentration, and decision-making skills while also providing a fun and engaging way to connect with others. Seniors who participate in games regularly tend to experience higher levels of satisfaction and happiness in their daily lives.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.Northbrook Heights is an assisted living community located in Auburn, NY. Our community specializes in providing memory care services for individuals with Alzheimer's disease or other forms of dementia.
At Northbrook Heights, we strive to create a comfortable and enriching environment for our residents. Our amenities include a beauty salon, cable or satellite TV, a computer center, and a fitness room. We also offer fully furnished apartments with private bathrooms and kitchenettes.
Our community is conveniently located close to restaurants and shopping centers, making it easy for residents to explore the local area. We provide transportation services for non-medical needs as well as transportation arrangements for doctor's appointments.
The care services at Northbrook Heights are designed to meet the individual needs of each resident. We offer 24-hour call systems and supervision to ensure the safety and well-being of our residents. Our experienced staff provides assistance with activities of daily living, including bathing, dressing, and transfers. We also offer medication management and can administer insulin injections when needed.
Dining at Northbrook Heights caters to special dietary restrictions, ensuring that each resident receives nutritious meals that meet their individual needs.
To keep our residents engaged and active, we offer a variety of activities and programs. These include community-sponsored activities, fitness programs, games, planned day trips, resident-run activities, and scheduled daily activities.
In addition to the amenities and services we provide within our community, there are several nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
At Northbrook Heights in Auburn, NY, we are dedicated to providing quality care and support for individuals with memory impairment. Contact us today to learn more about how we can meet your loved one's needs in a compassionate and comfortable environment.
Northbrook Heights offers Studio apartments.
Northbrook Heights is located at 170 Murray Street Extension, Auburn, NY 13021 in Onondaga County, New York
Northbrook Heights offers 24-hour supervision to ensure residents receive constant support and safety, which is crucial for individuals with dementia or Alzheimer's disease. Assistance with activities of daily living, such as bathing and dressing, helps promote dignity and comfort while addressing the physical challenges faced by residents. The facility's skilled staff assists with transfers, reducing the risk of falls and enhancing mobility. Coordinating with health care providers ensures that each resident's medical needs are met effectively, while meal preparation and service cater to dietary requirements, promoting overall health. Medication management aids in maintaining proper dosing schedules vital for cognitive stability. By accommodating those with mild cognitive impairment through tailored activities and social engagement, Northbrook Heights fosters a stimulating environment that encourages mental activity. Lastly, transportation arrangements for medical visits facilitate access to essential healthcare services, thereby contributing to comprehensive care for residents.
Northbrook Heights on seniors.fyi includes 3 photos including images showing garden, dining, interior, building, landscaping, flag, outdoor, patio, and more.
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