Ravenna Assisted Living

Pros

• The staff at Ravenna Assisted Living provided genuine and personalized care for residents, demonstrating respect and patience.
• Family members felt reassured about the care their loved ones received, praising the outstanding service and attention given to them.
• The atmosphere at Ravenna was described as calm, friendly, and interactive, with staff actively engaging with residents by name.
• Residents enjoyed participating in activities organized by the community, contributing to a vibrant environment.
• The facility was noted for its cleanliness and organization, with well-kept common areas and shared spaces.
• Staff members were recognized for being professional, courteous, and flexible in accommodating residents' needs and requests.
• Many families reported a positive experience during tours of the facility, appreciating the warm welcome from staff.
• The administration was praised for their friendliness and helpfulness in addressing concerns while family members were visiting their loved ones.

Cons

• The staff at Ravenna Assisted Living is rude and inattentive, making family members feel like a bother when they ask questions.
• Residents are not adequately cared for, with some left in bed for weeks without assistance or checks from staff.
• The facility suffers from poor maintenance, including a lack of hot water for extended periods.
• Food quality has declined over time, with meals described as cold and awful.
• There are not enough caregivers to provide sufficient attention to residents' needs.
• Management is defensive and unresponsive to concerns raised by families about care and services.
• The facility's rooms are small and deemed more suitable as a nursing home rather than assisted living.

Review

Ravenna Assisted Living has elicited a wide range of responses from families of residents, revealing a complex picture of the facility. On one hand, there are several deeply negative experiences shared by families who highlight serious concerns about care quality and management. Many reviewers express dissatisfaction with the staff's attitude, noting rudeness and a lack of responsiveness to both residents and their families. The environment is described as unpleasant, with reports of it smelling like urine and lacking basic amenities such as hot water for extended periods—some even mentioned being without hot water for over a month. Critics also report that loved ones were left in beds all day without adequate attention or care from the staff, contributing to feelings of neglect.

The staffing situation at Ravenna has been a point of contention for many reviewers. Families have indicated that there are not enough caregivers to meet residents’ needs adequately; this understaffing often leads to delays in assistance and inadequate monitoring of patients' well-being. Multiple reviews mention instances where family members discovered unexplained bruises on their loved ones due to falls, raising questions about safety protocols and supervision within the facility. These criticisms culminate in strong warnings directed toward potential future residents' families, advising against placing loved ones in Ravenna due to these systemic failures.

Conversely, some reviews offer more favorable viewpoints on Ravenna Assisted Living, illustrating aspects that seem commendable despite the concerning issues raised by others. One reviewer recounts an initial visit during a power outage; they noted that staff members remained proactive and communicative throughout what could have been a chaotic situation. Positive experiences were also reported regarding community activities; several commenters emphasized the interactive nature of these opportunities available for social engagement among residents. The common areas were described as welcoming spaces designed for leisure activities, helping foster connections between staff and residents.

While some families expressed satisfaction with the cleanliness and organization of rooms at Ravenna, others found them small compared to expectations and felt they did not justify the costs involved. There's evidence that personal attention varies dramatically depending on individual caregivers; some testimonials highlight dedicated individuals delivering compassionate service while others reflect frustrations revolving around ineffective communication and inadequate medical oversight—for instance, mentions of missing visits from promised nursing professionals as well as insufficient dietary accommodations.

Several reviews pointed out instances where attentive caregiving made significant positive impacts on resident wellbeing. A few families praised specific staff members for going above and beyond in terms of personalized care measures—embracing family input regarding food preferences or assistance requirements when caring for loved ones with conditions such as dementia or Parkinson’s disease was highlighted positively here. Such interactions seemed essential for providing comfort amid an otherwise stressful life transition into assisted living.

As is evident from these collected experiences surrounding Ravenna Assisted Living, potential residents' families would do well to weigh a balanced view before making decisions impacting their elderly loved ones’ lives behind closed doors at such facilities. There’s genuine gratitude expressed towards certain caregivers alongside substantial disappointment in operational practices—a duality that underscores how essential management improvements are necessary if Ravenna aims to align its service standards with the high expectations inherent in caring for vulnerable populations needing compassion-driven support tailored just for them.

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (1.5 miles)
• Walgreens (2.7 miles)
• Walgreens (3.4 miles)
• Walgreens (3.9 miles)
• Medicine Chest (4.1 miles)
• Walgreens (4.4 miles)

Physicians

• Keith Basham, PA (1.4 miles)
• Women's Specialists of New Mexico (3.8 miles)
• Medicine At Downtown (4.6 miles)
• Duke City Recovery Toolbox (4.9 miles)
• Smiles For Kids Dentistry & Orthodontics Westside (5.3 miles)
• Lovelace Neurosciences Center (5.3 miles)
• Infectious Diseases & Internal Medicine Associates PC (5.3 miles)

Restaurants

• McDonald's (1.6 miles)
• Chick-Fil-A (1.6 miles)
• Golden Pride BBQ Chicken & Ribs (2.9 miles)
• Wendy's (3.7 miles)
• Flix Brewhouse (3.9 miles)
• Campo (4.1 miles)
• Dog House Drive In (4.2 miles)

Parks

• Petroglyph National Monument (1.7 miles)
• Montecito Estates Park (3.2 miles)
• Graves Park (4.2 miles)
• Roosevelt Park (6 miles)

Cafes

• Dutch Bros Coffee (1.9 miles)
• Starbucks (3.3 miles)
• Starbucks (5.1 miles)
• Olympia Cafe (6.5 miles)
• Satellite Coffee (6.5 miles)
• Starbucks (6.6 miles)
• Starbucks (6.8 miles)

Hospitals

• Comadre A Comadre (3.7 miles)
• Lovelace Medical Center - Downtown (5.4 miles)
• Heart Hospital of New Mexico (5.5 miles)
• UNM Cancer Reseach and Treatment Center (5.8 miles)
• Presbyterian (5.8 miles)
• Carrie Tingley Childrens Hospital (5.9 miles)
• UNM Hospital Hope Building (6.2 miles)

Transportation

• Alvarado Transportation Center (5 miles)
• Amtrak & Greyhound Station (5.1 miles)

Places of Worship

• Saint George Greek Orthodox Church (5.5 miles)
• Faith Chapel (6.5 miles)

Theaters

• Regal Cinema UA Cottonwood Stadium 16 (6.9 miles)