Ladera Center

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Ladera Center

5901 Ouray Road NW, Albuquerque, NM 87120

For more information about senior living options: (844) 490-3973

4.3 from 100 reviews
5 stars
67
4 stars
17
3 stars
3
2 stars
2
1 stars
11

Skilled Nursing Facility

Overall Review of Ladera Center

Pros

  • pro The staff are friendly, helpful, and professional.
  • pro The facility is very clean, welcoming, and well maintained.
  • pro The therapy department is knowledgeable and motivating, helping patients regain strength.
  • pro Stephanie, Shanell, Faith, Natasha, Kevin, and other staff are assets to the facility and provide compassionate care.
  • pro Call lights and resident requests are answered quickly.
  • pro The environment feels like a home, with residents and staff showing mutual respect and care.
  • pro The front desk staff are welcoming and helpful to visitors.

Cons

  • pro The business operations manager used high-pressure tactics to demand details about the relative's finances.
  • pro Ladera could not accept the relative back because it could not provide the care needed.
  • pro Ladera staff did not inform the family they couldn't provide care until after discussions about returning to Ladera.
  • pro The hospital social workers were told that the relative had not paid the bill, despite payment being made.
  • pro Some of the food choices left much to be desired, with breakfasts arriving cold and tasteless most days.
  • pro There were allegations of negligence that led to an overdose and continued inappropriate medication administration.
  • pro Understaffing resulted in poor care, with reports of 30 patients per nurse and long waits for assistance.
  • pro Some reviewers stated they would not recommend the facility until improvements are made.
  • pro The front desk was sluggish in assisting visitors.

Review

Ladera, part of the Genesis network, emerges in these reviews as a facility that aims to do more than simply provide care. Several comments highlight a culture that truly supports both residents and staff. Travelers and temporary staff alike note that this is not a place that simply expects outsiders to "show up and perform." Instead, the facility invests in training and development, treating traveling nurses as partners and giving them the chance to get oriented through a structured program. The result, many say, is a workplace where staff feel respected and where the atmosphere among colleagues feels like a cohesive, supportive community. Visitors repeatedly describe call lights being answered quickly and residents receiving attentively personalized care, which underscores a home-like environment where the human touch is valued.

From the family perspective, the experience is more nuanced. One reviewer recounts a positive impression of the medical staff - amiable and professional - while raising concerns about business operations. There is a troubling account of pressure tactics used by the business operations manager to extract personal financial information when a relative's insurance coverage lapsed and out-of-pocket costs arose. The reviewer says their relative later transferred to the hospital for treatment, and upon attempting a return, the facility reportedly told them it could not admit because it could not provide the needed care. Additional assertions claim that staff communicated to hospital social workers that the relative had not paid, which adds a layer of confusion and concern about billing and communication. This set of experiences paints a picture of a facility grappling with business-side pressures that can clash with clinical care and clear, transparent communication.

Nevertheless, many middle-to-long-term residents and families consistently praise the people who do the day-to-day work at Ladera. Faith, Stephanie, and Natasha emerge as frequently cited assets - a team that care for patients and their families with evident dedication. The reviewers describe a care culture in which staff are helpful, responsive, and genuinely connected to those they serve. The therapy department is singled out for its effectiveness, with therapists described as knowledgeable and persistent in helping residents regain strength. The sense of teamwork across disciplines - nurses, CNAs, therapists, and social services - contributes to an overall impression of coordinated, patient-centered care, reinforced by stories of friendly, welcoming interactions with multiple staff members.

The everyday operation at Ladera also receives a broad mix of praise and constructive notes. Reviewers highlight a welcoming front desk, social services staff who make people feel at home, and housekeeping teams that keep the environment clean and pleasant. Several comments celebrate the social atmosphere: residents and staff mingle, laughs are shared, and there is a sense of mutual respect that many associate with a home environment. The facility is described as sparkling clean by some visitors, with the dining and activity programs providing meaningful engagement for residents who choose to participate. The communication from therapy staff and nurses is frequently commended, as is the ability of the staff to tailor care to individual needs and to keep families informed.

There are to-be-addressed concerns peppered through the narratives as well. Some reviewers point to staffing levels as a recurring challenge, noting that "30 patients to 1 nurse" is insufficient for the high level of care they expect. This sentiment mirrors a broader, common concern across long-term care settings: the balance between staffing capacity and the needs of residents. There are also criticisms about the consistency of some operational processes. One reviewer mentions a slow front-desk experience, while others praise the ease of sign-in and the straightforwardness of the overall process. The quality of meals receives mixed feedback - some praise the food and even call the facility a "safe space to recover," while others describe breakfast as cold and lacking variety, signaling room for improvement in meal planning and culinary amenities. A few patients and families specifically note strong results from therapy or kindness from nursing staff, but one strong negative assertion alleges serious negligence related to medication management and patient safety, including claims of overdosing and continued administration of medication. This is a grave concern that warrants careful review and verification by the facility and oversight bodies.

Overall, these perspectives present Ladera as a facility that many families and residents view as a place of care, stability, and community. The staff is frequently described as compassionate, knowledgeable, and committed, with particular appreciation for therapists, nurses, and social services personnel who help residents move toward independence and recovery. The environment is consistently portrayed as clean, welcoming, and conducive to social connectedness and participation in activities. Yet, there are legitimate concerns about business practices, communication clarity, and staffing ratios that some reviewers feel undermine the galaxy of positive impressions. And, alongside the strong endorsements, there are powerful, cautionary accounts that remind readers of the seriousness of care quality and the need for ongoing accountability.

In summary, Ladera Rehabilitation & Skilled Nursing Facility appears to blend a strong, resident-focused care ethos with a commitment to education and staff development. The facility earns high marks for its compassionate staff, organized therapy programs, and the feeling of a close-knit community. At the same time, it faces criticisms related to administrative interactions, communication around billing and transfers, and the perennial challenge of maintaining adequate staffing to ensure consistent care. For families weighing options, Ladera offers a compelling, human-centered environment, tempered by the need for ongoing attention to finance, operations, and safety processes to ensure every resident receives the highest standard of care.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Albuquerque International (7 miles away) Albuquerque International (7 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Ladera Center in Albuquerque, NM is a fully-furnished assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The apartments at Ladera Center are equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for added convenience. Housekeeping services are provided to maintain cleanliness and tidiness.

The community also boasts beautiful outdoor spaces and gardens where residents can relax and enjoy the fresh air. Move-in coordination is available to assist new residents in the transition process.

In terms of care services, Ladera Center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff at Ladera Center coordinate with health care providers to ensure that residents receive necessary medical attention. Medication management is also offered to ensure that medications are taken correctly.

For those with specific dietary needs, Ladera Center accommodates special dietary restrictions and provides diabetes diets if needed. Meals are prepared onsite by skilled chefs and served in a dining room setting. The community takes into consideration any special dietary requirements for residents.

To keep residents engaged and stimulated, there are scheduled daily activities that cater to their interests. This could include social events, exercise classes, arts and crafts sessions, or educational programs.

Located near Ladera Center are three cafes, four parks, twelve pharmacies, twenty physicians' offices, twelve restaurants, two transportation options nearby including transportation to doctors' appointments. Additionally, there is one place of worship nearby for spiritual support. In case of emergencies or medical needs, six hospitals are also conveniently located nearby.

Overall, Ladera Center offers a comfortable and supportive environment for seniors who require assistance with daily tasks while maintaining their independence.

Nearby Places of Interest

Physicians

  • Keith Basham, PA (0.3 miles)
  • Women's Specialists of New Mexico (3.3 miles)
  • Medicine At Downtown (3.4 miles)
  • Duke City Recovery Toolbox (3.7 miles)
  • Lovelace Neurosciences Center (4.1 miles)
  • Infectious Diseases & Internal Medicine Associates PC (4.1 miles)
  • Gamma Knife Center of New Mexico (4.1 miles)

Pharmacies

  • Walgreens (0.7 miles)
  • Walgreens (1.4 miles)
  • Walgreens (2.2 miles)
  • Walgreens (2.3 miles)
  • Walgreens (2.6 miles)
  • Medicine Chest (3 miles)
  • Albuquerque City Drug (3.8 miles)

Restaurants

  • McDonald's (0.8 miles)
  • Chick-Fil-A (1.1 miles)
  • Golden Pride BBQ Chicken & Ribs (2.1 miles)
  • Wendy's (2.5 miles)
  • Dog House Drive In (3.1 miles)
  • Campo (3.3 miles)
  • Whataburger (3.5 miles)

Cafes

  • Dutch Bros Coffee (1.3 miles)
  • Starbucks (2.1 miles)
  • Starbucks (3.9 miles)
  • Olympia Cafe (5.3 miles)
  • Satellite Coffee (5.3 miles)
  • Starbucks (5.5 miles)
  • Michael Thomas Coffee (5.9 miles)

Parks

  • Petroglyph National Monument (1.8 miles)
  • Graves Park (3 miles)
  • Montecito Estates Park (3.8 miles)
  • Roosevelt Park (4.8 miles)
  • Altura Park (6 miles)
  • Hyder Park (6.2 miles)

Hospitals

  • Comadre A Comadre (2.5 miles)
  • Lovelace Medical Center - Downtown (4.2 miles)
  • Heart Hospital of New Mexico (4.3 miles)
  • UNM Cancer Reseach and Treatment Center (4.5 miles)
  • Presbyterian (4.6 miles)
  • Carrie Tingley Childrens Hospital (4.7 miles)
  • UNM Hospital Hope Building (5 miles)

Transportation

  • Alvarado Transportation Center (3.9 miles)
  • Amtrak & Greyhound Station (3.9 miles)

Places of Worship

  • Saint George Greek Orthodox Church (4.3 miles)
  • Faith Chapel (5.3 miles)

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