Westwind House Assisted Living

Pros

• The staff at Westwind House is described as patient, kind, and thorough in caring for the elderly clients.
• Residents and their families feel that the atmosphere at Westwind is warm and welcoming, making it feel like home.
• Many reviewers praised the attentive care provided by both management and staff, highlighting their genuine concern for the residents' well-being.
• The facility offers a variety of meal options that cater to individual dietary needs, with staff willing to accommodate specific requests.
• Overall, residents report high levels of satisfaction with activities offered and services available at Westwind House.
• Positive comments were made about the cleanliness and spaciousness of the rooms, contributing to a pleasant living environment.
• A long-standing management presence has fostered low staff turnover, indicating stability and experience within the facility.
• The director of Westwind was noted for her kindness and appreciation shown to both residents and staff during tours.

Cons

• The administrator is harsh and condescending, creating a negative atmosphere for residents and staff.
• Some staff members are great, but many do not follow the schedule, which impacts service quality.
• The food provided is described as awful, greasy, and fatty, failing to meet residents' standards.
• There is a concern that the facility does not assist residents in getting to the dining area, leaving some without meals.
• A smoking lane on the premises causes the whole place to reek of cigarette smoke, making it unpleasant for non-smokers.
• The environment feels more like a farm than residential care, detracting from the experience for potential residents.
• The woman in charge was not cordial or welcoming during a visit when they were not looking to fill openings.

Review

Westwind House has garnered a range of opinions from visitors, residents, and their families, painting a multifaceted picture of this assisted living facility. Many reviews express satisfaction with the overall atmosphere and experience within Westwind. A striking sentiment shared by several individuals is that upon entering the community for the first time, it felt welcoming and home-like. The staff often receive high praise for their caring and attentive approach towards residents. This sentiment highlights the essence of what makes Westwind stand out: the commitment to fostering a warm environment where elderly clients feel genuinely cared for.

One element that stands out in many positive reviews is the dedication of the staff to accommodate dietary needs. Residents appreciate having choices when it comes to meals, with options tailored to individual preferences and dietary restrictions. For instance, one family noted how their sister was happy living at Westwind even under pandemic-related restrictions, indicating that personalized care remains a priority despite challenging times. Additionally, many reviewers commented on how attentive staff are when listening to concerns from residents. Such feedback reassures families that their loved ones are not just recipients of care but are actively engaged in communication with those looking after them.

However, contrasting opinions emerged concerning certain administrative aspects and specific experiences within the community itself. Some reviewers highlighted negative interactions with individuals in leadership positions who were described as harsh and condescending—key remarks indicating room for improvement in management's interpersonal approach toward prospective residents and their families. While some staff members may be praised for their kindness and patience, these mixed experiences suggest inconsistencies within the workforce or perhaps leadership style that can affect morale among both staff and residents alike.

Food quality also appears frequently in reviews, drawing varied responses from diners at Westwind House. Although some claim meals are satisfactory if not quite reminiscent of home cooking—citing grease-heavy meals as an issue—others find them merely acceptable given circumstances like dietary preferences or restrictions. Concerns about food quality contribute to broader discussions regarding wellness programs aimed at enhancing resident comfort through improved dining experiences.

Another point raised by potential newcomers was related to limitations surrounding mobility assistance during meal times; specifically mentioned was that residents must navigate independently to dining areas which could pose challenges for some elderly clients. Such logistical shortcomings may indicate gaps in service provision that could impact daily life at Westwind House should they remain unaddressed.

Nonetheless, there were notable mentions of positive aspects such as spacious rooms designed thoughtfully for comfort alongside amenities like gardens encouraging socialization among residents—a feature commended by families desiring home-like elements in residential settings for their valuable relatives. Overall impressions suggest that while many individuals have had fulfilling experiences at Westwind searching continuously toward improvement will ensure broader satisfaction across all facets including administration styles, support mechanisms during meals as well as dining options offered consistently throughout each day’s schedule.

In conclusion, while Westwind House presents an array of commendable qualities—a caring atmosphere rife with community spirit along with dedicated staff—the spotlight falls on refining certain operational elements particularly concerning food quality consistency plus enhanced training on customer service protocols amongst administrative roles as crucial enhancements toward delivering an even more enriching experience for every current or future resident within its doors.

This part of Albuquerque, New Mexico, offers a variety of amenities that are essential for senior living. With multiple pharmacies, medical facilities, hospitals, and physicians nearby, seniors can easily access healthcare services. Additionally, there are several cafes and restaurants in the area for socializing and dining out. The presence of parks provides opportunities for outdoor recreation and relaxation. Transportation options are also readily available with bus stations and car rental services nearby. Places of worship offer spiritual support for those interested in maintaining their faith community. Overall, this neighborhood provides a convenient and supportive environment for seniors looking to retire in Albuquerque.

Cafes

• Dutch Bros Coffee (0.4 miles)
• Starbucks (2.6 miles)
• Starbucks (4 miles)
• Starbucks (5 miles)
• Olympia Cafe (5.3 miles)
• Satellite Coffee (5.3 miles)
• Michael Thomas Coffee (6 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.7 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• Price Rite Groc.Whse (3.2 miles)
• Walgreens (3.3 miles)

Restaurants

• McDonald's (0.8 miles)
• Golden Pride BBQ Chicken & Ribs (1.1 miles)
• Wendy's (2.6 miles)
• Chick-Fil-A (2.7 miles)
• Dog House Drive In (3 miles)
• El Moreno (4.1 miles)
• Whataburger (4.2 miles)

Physicians

• Keith Basham, PA (2 miles)
• Medicine At Downtown (3.2 miles)
• Duke City Recovery Toolbox (3.8 miles)
• First Choice Community Healthcare (4.2 miles)
• Gamma Knife Center of New Mexico (4.2 miles)
• Infectious Diseases & Internal Medicine Associates PC (4.2 miles)
• Lovelace Neurosciences Center (4.2 miles)

Hospitals

• Comadre A Comadre (2.6 miles)
• Lovelace Medical Center - Downtown (4.2 miles)
• Heart Hospital of New Mexico (4.4 miles)
• Presbyterian (4.6 miles)
• UNM Hospital Hope Building (4.8 miles)
• UNM Cancer Reseach and Treatment Center (4.9 miles)
• Carrie Tingley Childrens Hospital (5 miles)

Parks

• Petroglyph National Monument (3.4 miles)
• Graves Park (3.7 miles)
• Roosevelt Park (4.7 miles)
• Montecito Estates Park (5.2 miles)
• Hyder Park (6.1 miles)

Transportation

• Alvarado Transportation Center (3.8 miles)
• Amtrak & Greyhound Station (3.8 miles)
• Amazing Car Rental Albuquerque (6.1 miles)
• United Airlines Ticket Counter (6.2 miles)
• Security Checkpoint (6.2 miles)
• TSA Checkpoint - Albuquerque International Sunport (6.2 miles)
• Concourse B, ABQ (6.2 miles)

Places of Worship

• Saint George Greek Orthodox Church (4.3 miles)
• Faith Chapel (5.8 miles)