Sally Wilkins Res Home Care in Albuquerque, NM

Pros

• The service is amazing, and the team works very hard.
• The Nova staff are wonderful, courteous, and respectful, making clients feel comfortable.
• Nova provides positive experiences that have families feeling grateful for the care.
• Charlene did a wonderful job on her first day.
• Charlene was quickly assigned and would be welcome as a permanent caregiver.
• Amy shows love, compassion, and genuine care, going above and beyond for mom and dad.
• Amy makes the grandmother happy and comfortable, helping to reduce stress for the family.
• Amy is a godsend, providing peace of mind and exceptional care.
• Nova Homecare is caring, responsive, and professional, with great people on the team.
• Nova is the best homecare service; the entire staff cares deeply about their clients.

Cons

• The grandmother has never really liked doctors or nurses and remains uncomfortable with them.
• There was a difficult adjustment period to having a caregiver in the house again.
• The family noted that long-term care insurance does not cover in-home care.

Review

This community is best suited for families that want deeply personalized in-home care, where a senior can stay at home while receiving attentive, compassionate support from a dedicated care team. The clearly demonstrated strength lies in caregiver quality and relationship building: staff members are described as professional, courteous, and genuinely engaged with both the client and family. The model shines when a family needs flexible scheduling, reassurance through meet-and-greets with prospective caregivers, and a trusted caregiver who can become a steady, calming presence for someone recovering from a stroke or living with Alzheimer's. For families prioritizing continuity of care and the comfort of familiar routines, this approach is a compelling match.

Those considering alternatives should weigh the realities of financing and logistics, not just the warmth of the care team. The body of reviews underscores a key constraint: in-home care is frequently not covered by long-term care insurance, which can complicate ongoing, 24/7 arrangements. For families seeking the guaranteed around-the-clock supervision that a traditional assisted living facility or skilled nursing setting provides, this in-home model may feel contingent and harder to sustain financially over time. In short, this option excels for home-based care with strong caregiver bonds, but it is less suitable for households where funding and guaranteed on-site staff presence must be non-negotiable.

On the grip of pros, the most impactful advantages revolve around caregiver excellence and the peace of mind that accompanies it. The standout caregivers - most prominently Amy - are repeatedly lauded for going beyond routine duties, bringing warmth, attentiveness, and practical support into daily life. The ability to meet a caregiver before formal engagement helps families feel confident and reduces the stress of introducing strangers into the home. Administrative responsiveness and clear policies further support a smooth experience, with families noting easy communication and a collaborative approach to scheduling and adjustments as needs evolve. These strengths combine to create a low-stress caregiving environment where the patient often feels heard and valued.

Where the strongest pros meet the main drawbacks, the net effect is a careful balancing act. The primary offset for most families is the emotional and logistical relief of knowing a capable caregiver is consistently in the home, which can dramatically reduce caregiver burnout and family anxiety. The main offset to potential downsides - like cost and coverage gaps - is the proven track record of caregiver compatibility and the ability to tailor care plans. The reviews also show a versatile team capable of handling both daily caregiving tasks and broader household support, which compounds the value for families juggling medical needs, mobility limitations, and household management.

For families evaluating this option, practical steps sharpen the decision. Confirm the caregiver rotation policy and whether a preferred caregiver can be retained over time, especially if the client forms a strong bond with a particular aide. Clarify the scheduling framework for daytime versus overnight needs, and map out what level of 24/7 support is financially feasible given insurance and budget. Prioritize meeting multiple caregivers and discussing the care plan in detail, including Alzheimer's or stroke-specific needs, so expectations are aligned. Finally, collect references and establish a trial period to test fit, communication, and whether the caregiver's approach harmonizes with family routines.

The bottom line is clear: this in-home care model is a powerful fit for families who prize compassionate, highly capable caregivers and want to preserve independence at home for as long as possible. It commands strong consideration for seniors with complex needs who respond well to relational care and a stable care team. It is less well suited for households seeking guaranteed, around-the-clock on-site presence at a fixed facility or for those navigating strict insurance limitations that complicate ongoing 24/7 coverage. When caregiver compatibility, responsive administration, and the emotional relief of trusted support matter most, this option stands out as a prudent, effective path forward.

This part of Albuquerque, New Mexico offers a diverse range of amenities for seniors looking to live in the area. With several restaurants nearby, including Golden Pride BBQ Chicken & Ribs and Wendy's, there are plenty of dining options to choose from. Additionally, there are multiple pharmacies within close proximity such as Walgreens and Price Rite Groc.Whse for convenient access to medications and health supplies. The area also has a variety of cafes like Dutch Bros Coffee and Starbucks for social gatherings or quiet relaxation. For medical needs, there are several hospitals and physicians offices nearby, including Lovelace Medical Center and Medicine At Downtown. Transportation options are easily accessible with the Amtrak & Greyhound Station and car rental services available in the vicinity. Places of worship such as Saint George Greek Orthodox Church provide spiritual support, while parks like Graves Park and Altura Park offer opportunities for outdoor recreation and relaxation. Overall, this neighborhood in Albuquerque provides a well-rounded environment for seniors seeking a comfortable and convenient living experience.

Restaurants

• Golden Pride BBQ Chicken & Ribs (0.4 miles)
• McDonald's (1.8 miles)
• Wendy's (1.9 miles)
• Dog House Drive In (2 miles)
• El Moreno (2.9 miles)
• Chick-Fil-A (3.5 miles)
• Burger King (3.6 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.8 miles)
• Price Rite Groc.Whse (1.8 miles)
• Walgreens (2.3 miles)
• Albuquerque City Drug (2.5 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)

Cafes

• Dutch Bros Coffee (1.4 miles)
• Starbucks (2.2 miles)
• Starbucks (3.1 miles)
• Starbucks (3.6 miles)
• Olympia Cafe (4.2 miles)
• Satellite Coffee (4.2 miles)
• Michael Thomas Coffee (4.8 miles)

Hospitals

• Comadre A Comadre (1.9 miles)
• Lovelace Medical Center - Downtown (3.2 miles)
• Heart Hospital of New Mexico (3.3 miles)
• Presbyterian (3.4 miles)
• UNM Hospital Hope Building (3.5 miles)
• UNM Cancer Reseach and Treatment Center (4 miles)
• Carrie Tingley Childrens Hospital (4 miles)

Physicians

• Medicine At Downtown (2 miles)
• Keith Basham, PA (2.7 miles)
• First Choice Community Healthcare (2.9 miles)
• Duke City Recovery Toolbox (2.9 miles)
• Gamma Knife Center of New Mexico (3.1 miles)
• Infectious Diseases & Internal Medicine Associates PC (3.1 miles)
• Lovelace Neurosciences Center (3.2 miles)

Transportation

• Amtrak & Greyhound Station (2.7 miles)
• Alvarado Transportation Center (2.7 miles)
• Amazing Car Rental Albuquerque (4.6 miles)
• United Airlines Ticket Counter (4.8 miles)
• Concourse B, ABQ (4.8 miles)
• Security Checkpoint (4.9 miles)
• TSA Checkpoint - Albuquerque International Sunport (4.9 miles)

Places of Worship

• Saint George Greek Orthodox Church (3.1 miles)
• Faith Chapel (4.9 miles)

Parks

• Graves Park (3.2 miles)
• Roosevelt Park (3.5 miles)
• Petroglyph National Monument (4.3 miles)
• Hyder Park (4.8 miles)
• Altura Park (5.5 miles)