Sally Wilkins Res Home Care

Pros

• The service is described as amazing, with a professional and hardworking staff.
• Nova's staff are described as wonderful.
• Selena is praised for courtesy, respect, and making clients feel comfortable.
• Amy is consistently praised as a compassionate, dedicated caregiver who goes above and beyond.
• Amy's care brings peace to families and alleviates stress for patients and loved ones.
• Charlene is praised for a wonderful first day and is hoped to be a regular caregiver.
• Nova Homecare is commended for caring, responsiveness, and professionalism, with a great team.
• Tanya is described as kind and thoughtful, with her first day described as a blessing.
• Clients report a very good experience with Nova and would recommend it to others.
• Nova is regarded by some reviewers as the best homecare service, with staff who care 110% and whom they would not recommend anyone else.

Cons

• One reviewer noted it took them a while to get used to someone being in the house again and to doing the things they used to be able to do.
• A reviewer pointed out that despite the excellent care, long-term care insurance did not cover in-home care, preventing them from keeping the Nova caregiver.

Review

Nova Homecare Services has earned consistently glowing praise from families who have entrusted their loved ones to the team's care. Across multiple stories, clients emphasize not only the skill and reliability of the aides, but also the genuine warmth, patience, and respect with which they approach every interaction. The sentiment that runs through these experiences is clear: the staff are driven by a strong work ethic, treat clients with dignity, and create an environment where families feel supported and at ease during challenging times.

One recurring thread is the personal connection formed with caregivers before and during procedures or daily care. In several accounts, families highlight the value of a meet-and-greet, such as a session with Selena before a procedure, which helped the patient feel comfortable and the family feel confident in the person who would be in their home. The staff are described as courteous, respectful, and capable of putting even anxious relatives at ease. This upfront warmth often translates into ongoing trust and a sense that Nova is a dependable partner in caregiving.

For families navigating complex needs, the reviews speak to thoughtful, flexible arrangements. A grandmother with Alzheimer's requires around-the-clock attention, and while the regular caregiving schedule includes a three-day-a-week presence from 9 a.m. to 3 p.m., the rest of the family steps in on other days. Despite the heavy responsibilities, caregivers are described as dependable and kind, with the patient affectionate toward her dedicated caretaker. This balance of professional support and family involvement underscores Nova's role as a facilitator of compassionate in-home care rather than a replacement for family.

The experience with individual caregivers is another hallmark of these testimonials. Charlene (often spelled Charelene in some notes) is singled out for a standout first day, with a caregiver who accomplished a great deal in four hours and left the family feeling pleased. The takeaway is not just competency but the sense that a good match can be found quickly, with a request to make Charlene a permanent caregiver for specific days, barring holidays. Such anecdotes convey the impression that Nova actively listens and responds to families' preferences, aiming for continuity and comfort.

Amy appears as a central figure in many of the most heartfelt stories. A mother who suffered a massive stroke is mentioned as an exemplar of why families choose Nova: her caregiver Amy brings love, compassion, and genuine care that goes beyond basic tasks. Amy is praised for going above and beyond, earning trust and gratitude from both patients and their parents, and even offering a calm, steady presence that reassures siblings and spouses alike. The praise is not limited to clinical care; Amy's attentiveness extends to daily life - helping with household chores, providing emotional support, and fostering a peaceful home environment.

The depth of Amy's impact is echoed across several anecdotes. Families describe Amy as a godsend, a caregiver who not only attends to the patient but also brings comfort to the entire family. She is celebrated for building rapport with patients who may be wary of doctors or nurses, for earning the trust of elderly loved ones, and for helping relieve stress on caregivers who juggle multiple responsibilities. In one set of reflections, Amy is described as a blessing to both mother and father, contributing to the patient's happiness and to the family's peace of mind. Her dedication is repeatedly framed as the difference between a good day and a stressful one.

Beyond individual caregivers, the broader Nova team earns high marks for caring, responsiveness, and professionalism. Families praise the management and aides for their reliability and the consistent quality of care. The communication from administrators is described as responsive and easy to work with, and there is appreciation for policies that support evolving needs as families move toward lighter schedules or adjust for insurance considerations. While one family notes that long-term care insurance may not cover in-home care, they still reflect that Nova's team remains a standout choice - professional, compassionate, and deeply invested in their clients' well-being.

The reviews also capture the everyday realities of adjusting to in-home care. Some clients report a period of adaptation when someone new comes into the house, but they describe quickly finding a workable arrangement and experiencing a sense of relief as care becomes established. Specific caregivers like Tanya are mentioned for a first day that feels like a blessing, with kindness and thoughtful assistance that allow other family members to rest. The overarching message is one of cautious optimism - initial adjustments give way to dependable routines and renewed confidence in providing for loved ones at home.

In closing, the collective voice from these experiences is unequivocal: Nova Homecare Services stands out for its combination of heartfelt care and professional excellence. The teams are described as genuinely invested in the people they serve, with caregivers who are not only capable but also deeply compassionate and attentive to the broader needs of the family. Families feel heard, supported, and assured that their loved ones are in capable, caring hands. It's a level of service that leaves them confident in their choice and grateful for the positive impact on both care recipients and those who care for them.

This part of Albuquerque, New Mexico offers a diverse range of amenities for seniors looking to live in the area. With several restaurants nearby, including Golden Pride BBQ Chicken & Ribs and Wendy's, there are plenty of dining options to choose from. Additionally, there are multiple pharmacies within close proximity such as Walgreens and Price Rite Groc.Whse for convenient access to medications and health supplies. The area also has a variety of cafes like Dutch Bros Coffee and Starbucks for social gatherings or quiet relaxation. For medical needs, there are several hospitals and physicians offices nearby, including Lovelace Medical Center and Medicine At Downtown. Transportation options are easily accessible with the Amtrak & Greyhound Station and car rental services available in the vicinity. Places of worship such as Saint George Greek Orthodox Church provide spiritual support, while parks like Graves Park and Altura Park offer opportunities for outdoor recreation and relaxation. Overall, this neighborhood in Albuquerque provides a well-rounded environment for seniors seeking a comfortable and convenient living experience.

Restaurants

• Golden Pride BBQ Chicken & Ribs (0.4 miles)
• McDonald's (1.8 miles)
• Wendy's (1.9 miles)
• Dog House Drive In (2 miles)
• El Moreno (2.9 miles)
• Chick-Fil-A (3.5 miles)
• Burger King (3.6 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.8 miles)
• Price Rite Groc.Whse (1.8 miles)
• Walgreens (2.3 miles)
• Albuquerque City Drug (2.5 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)

Cafes

• Dutch Bros Coffee (1.4 miles)
• Starbucks (2.2 miles)
• Starbucks (3.1 miles)
• Starbucks (3.6 miles)
• Olympia Cafe (4.2 miles)
• Satellite Coffee (4.2 miles)
• Michael Thomas Coffee (4.8 miles)

Hospitals

• Comadre A Comadre (1.9 miles)
• Lovelace Medical Center - Downtown (3.2 miles)
• Heart Hospital of New Mexico (3.3 miles)
• Presbyterian (3.4 miles)
• UNM Hospital Hope Building (3.5 miles)
• UNM Cancer Reseach and Treatment Center (4 miles)
• Carrie Tingley Childrens Hospital (4 miles)

Physicians

• Medicine At Downtown (2 miles)
• Keith Basham, PA (2.7 miles)
• First Choice Community Healthcare (2.9 miles)
• Duke City Recovery Toolbox (2.9 miles)
• Gamma Knife Center of New Mexico (3.1 miles)
• Infectious Diseases & Internal Medicine Associates PC (3.1 miles)
• Lovelace Neurosciences Center (3.2 miles)

Transportation

• Amtrak & Greyhound Station (2.7 miles)
• Alvarado Transportation Center (2.7 miles)
• Amazing Car Rental Albuquerque (4.6 miles)
• United Airlines Ticket Counter (4.8 miles)
• Concourse B, ABQ (4.8 miles)
• Security Checkpoint (4.9 miles)
• TSA Checkpoint - Albuquerque International Sunport (4.9 miles)

Places of Worship

• Saint George Greek Orthodox Church (3.1 miles)
• Faith Chapel (4.9 miles)

Parks

• Graves Park (3.2 miles)
• Roosevelt Park (3.5 miles)
• Petroglyph National Monument (4.3 miles)
• Hyder Park (4.8 miles)
• Altura Park (5.5 miles)