Expert Home Care Inc

Pros

• Expert Home Care is described as a solid operation with excellent communication from the office and nurses.
• They quickly secured a qualified aide on short notice, which clients found very helpful.
• The home care workers are skilled, hardworking, attentive, and compassionate, often becoming part of the family.
• Clients highly recommend Expert Home Care without reservation.
• Frank Esposito and Ingrid are praised for handling transitions smoothly, including personally driving the new aide to the client's home.
• The care plans are meticulously managed with attention to both parents' needs.
• The aide Collins is considered a godsend and truly exceptional.
• The office staff is professional, responsive, and pleasant to work with.
• Caregivers are well matched to clients' needs, consistent, courteous, and nurturing.
• The agency's management and nursing staff are described as very caring and professional.
• Expert Home Care is likened to family, with both clients and caregivers feeling valued and looked after.
• Jeanette is described as a ray of light and a compassionate, knowledgeable professional during difficult times.

Cons

• One reviewer advised to steer clear of Lifeworx, stating they fired a dreadful aide.
• The reviewer stated Ingrid blamed the mother for caregiving issues rather than addressing the caregiver's behavior.
• The reviewer argued that if a caregiver cannot work with people with memory loss, they should not be placed with someone who has memory loss.
• The reviewer described a dangerous incident where the caregiver allegedly drank vodka on the job and was driving with the patient, leading to hospitalization.
• The reviewer claimed that replacing the caregiver made things worse and that the agency did not handle the situation well, blaming the patient.

Review

Across a broad range of experiences, families describe Expert Home Care as a responsive, compassionate, and dependable partner when they needed 24-hour in-home support for loved ones. Several reviewers highlight how quickly things moved once they reached out: a referral led to Mr. Esposito (Frank Esposito) coordinating rapid placement, sometimes with a caregiver arriving within a day and the aide starting work just days later. For families who had previously managed care privately, this transition to an agency setting was a leap, but it paid off as the agency delivered the needed coverage in a pinch and provided ongoing confidence that they had made the right choice.

Many comments focus on the caregiver's character and the sense of trust that develops over time. The home care worker many families mention is described as skilled, hardworking, attentive, and genuinely compassionate. One caregiver is even described as becoming part of the extended family due to the level of trust and care she provides. Across multiple testimonials, readers get a clear sense that the human connection - professional expertise paired with warmth and empathy - is a central strength of the agency and a key reason families would recommend them without reservation.

Communication and care planning emerge as another pillar of satisfaction. Families praise Frank and Ingrid for their hands-on management, especially when a transition was needed after a negative experience with another agency. The agency's ability to secure a capable aide on short notice and to go the extra mile - such as Frank personally driving the aide to the client's home - are cited as examples of above-and-beyond service. The careful attention to each care plan, along with consistent communication from the office and nursing team, is highlighted as a distinguishing feature that helps families feel informed and engaged in their loved ones' care.

The impact of a standout caregiver is repeatedly emphasized. A particular aide named Collins is described as a "godsend" for a client dealing with dementia and for a spouse who needed reliable support for both parents. Reviewers recount having had other aides before Collins, but the current aide's performance stands out as exceptional, reinforcing the overall recommendation to others seeking a home health aide. The sense that a well-matched caregiver can profoundly ease the burden on families - both emotionally and practically - runs through many of the testimonials.

Beyond individual caregiver quality, several comments paint Expert Home Care as a community-minded organization. The company is portrayed as closely aligned with its clients' needs, with a family-like culture where professionalism and compassion extend from the top down. Families feel that the agency looks out for caregivers as well - recognizing the importance of fair treatment and supportive supervision - creating a sustainable, long-term relationship for clients who stay with the agency for years. Some reviews underscore the strength of the overall management team and nursing staff, whose leadership is felt in the level of care delivered to loved ones.

Alongside the positive experiences with Expert Home Care, one review recounts a contrasting experience with another agency, Lifeworx, which led to a difficult transition. The commenter recounts frustration with the initial placement and with how concerns were addressed, highlighting the importance of reliable accountability and open communication when a caregiver is not meeting expectations. This account is paired with praise for Ingrid's responsiveness and the office's willingness to switch caregivers to better fit the family's needs, illustrating how, in contrast, a strong agency culture can resolve issues more smoothly.

In addition to Expert Home Care, readers share praise for Applause Home Care in Fair Lawn, NJ - a separate agency that families recommend to friends and relatives. The testimonial about Applause highlights well-matched aides, consistent and courteous care, and Jim, the CEO, who takes a personal interest in clients. The narrative notes that Applause's dedication to finding solutions when needs arise is a hallmark, encouraging others to pick up the phone to secure help. This appreciation mirrors the trust families place in a caregiving partner who not only meets practical needs but also fosters a sense of reassurance during challenging times.

Other individual notes sketch a broader portrait of care culture within Expert Home Care. Testimonials mention strong communication from Diana, Loren, and other staff, with particular appreciation for how they coordinated schedules, learned families' routines, and adapted to rehabilitation needs. Several writers describe the vice president and office nurses as genuinely caring and consistently helpful, reinforcing the impression of a well-rounded organization where care extends from administrative leadership to direct bedside support. A recurring theme is the sense that the agency's people are genuinely invested in clients' well-being and in sustaining positive, long-term relationships with families.

At the heart of these experiences are strong commitments to safety and professional development. Some reviewers highlight explicit statements about safeguarding caregivers and clients, quick escalation of concerns, and ongoing supervision and training of caregivers - indicating a conscientious approach to risk management and quality control. While most testimonials glow with gratitude and confidence, at least one account serves as a cautionary tale: a caregiver who appeared to pose a serious risk, including an instance of alcohol on the job, led to a difficult and almost catastrophic moment. In that review, the agency's response is criticized, with blame directed at mischaracterizations of the client and a preference for switching caregivers rather than fully addressing the underlying safety lapse. The incident underscores the importance of vigilant oversight, clear communication, and robust safeguards in real-world caregiving.

Taken together, the reviews create a portrait of a broadly positive caregiving ecosystem in which Expert Home Care is repeatedly described as a dependable, family-oriented partner capable of mobilizing a skilled caregiver quickly, maintaining open lines of communication, and sustaining compassionate, person-centered care. Families repeatedly express relief and gratitude for finding a trusted caregiver network during some of life's most challenging moments, and they encourage others in need of at-home support to reach out and engage with these services. The underlying message is clear: with dedicated leadership, careful caregiver matching, and a commitment to safety and personalization, in-home care can provide not only practical help but also a meaningful sense of security and relief for families navigating complex care needs.

This area of New Brunswick, New Jersey, offers convenient access to transportation options such as the train station and several New Jersey Transit stops, making it easy for seniors to travel around the area. The presence of reputable healthcare providers like the Cancer Institute of New Jersey and Robert Wood Johnson University Hospital ensures quality medical care is readily available. Additionally, there are several pharmacies nearby for medication needs. For leisure activities, there are parks like Donaldson Park and Bicentennial Park for outdoor recreation, as well as theaters and restaurants for entertainment and dining options. Places of worship cater to various religious denominations in the community. Overall, this area provides a well-rounded environment with essential amenities for seniors considering senior living in New Brunswick.

Transportation

• New Brunswick Train Station (0.1 miles)
• NJT - Edison Station (2.5 miles)
• NJT - Metuchen Station (5.5 miles)
• New Jersey Transit - Metropark Station (7.9 miles)
• Old Bridge P&R Bus Stop (8.4 miles)

Physicians

• Cancer Institute of New Jersey (0.2 miles)
• Johnson & Johnson (0.7 miles)
• University Radiology Group PC (2.9 miles)
• Princeton Dermatology Associates (4 miles)
• University Orthopaedic Associates (4.5 miles)
• Tiefenbrunn Fortin & Tuck Pediatrics (5.4 miles)
• University Radiology Group (5.4 miles)

Hospitals

• Robert Wood Johnson University Hospital (0.2 miles)
• Emergency Department, St Peter's University Hospital (0.8 miles)
• Hackensack Meridian Health Raritan Bay Medical Center (8.8 miles)

Pharmacies

• Walgreens (0.5 miles)
• Rite Aid (1.1 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (4 miles)

Parks

• Donaldson Park (1 miles)
• Bicentennial Park (4.1 miles)
• Grandview School Play Ground (5.3 miles)
• Welsh Park (6.3 miles)
• East Brunswick Dog Park (6.6 miles)
• Columbia Park (6.6 miles)
• Veterans Park (7.1 miles)

Places of Worship

• Chinese Christian Church (1.6 miles)
• Muslim Center of Middlesex County (2.7 miles)
• Somerset Presbyterian Church (2.7 miles)
• Our Lady of Fatima Roman Catholic Church (5.8 miles)
• The Parish Community of St Joseph (7.6 miles)

Theaters

• 2220 Amc New Brunswic (1.7 miles)
• Regal Commerce Center & RPX (4.7 miles)
• AMC DINE-IN Menlo Park 12 (6.8 miles)
• Reading Cinemas Manville with TITAN LUXE (8.2 miles)

Restaurants

• Edison Diner (1.8 miles)
• Somerset Diner (2.6 miles)
• The Original Tastee Su (2.6 miles)
• Skylark Diner & Lounge (3 miles)
• Wendy's (3.1 miles)
• McDonald's (3.5 miles)
• B2 Bistro + Bar (3.9 miles)

Cafes

• Starbucks (3.6 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.1 miles)
• Starbucks (4.4 miles)
• Panera Bread (5.4 miles)
• Starbucks (5.6 miles)
• Deli Plus (5.9 miles)