Expert Home Care, Inc.

Pros

• Reviewers report consistently positive experiences with Expert Home Care.
• They praise rapid placement, with a caregiver starting within days of contact.
• Clients feel they made the right choice and are pleased with the agency's help.
• The home care worker is described as skilled, hardworking, attentive, and compassionate, and as becoming part of the family.
• The agency is portrayed as a solid operation with excellent communication from the office and nurses.
• Care plans are noted for their detail and careful attention.
• Specific caregivers (e.g., Collins, Jeanette) are called godsend, wonderful, and exceptionally capable.
• The management team and nursing staff are described as professional, compassionate, and highly regarded.
• The agency is described as like family, diligent in hiring, and attentive to both clients and caregivers.
• Staff are consistently described as responsive, caring, and easy to work with.
• The owners are portrayed as patient, professional, and deeply committed to their customers.
• The services are said to make caring for elderly loved ones easier, with caregivers going above and beyond.

Cons

• Ingrid was accused of blaming the mother for problems with the caregiver rather than addressing the caregiver's behavior.
• The agency was criticized for telling the family that the mother caused the issues and for not taking responsibility for caregiver problems.
• The replacement caregiver was described as worse, unwilling to work with the family, and uncommunicative.
• It was alleged that a caregiver drank vodka on the job and was about to drive the mother, with the agency failing to handle the situation appropriately.
• Lifeworx was labeled dreadful and advised to steer clear of them.

Review

There is a strong throughline in these accounts: Expert Home Care is often described as a responsive, thoughtful, and family-oriented agency that can mobilize quickly when a crisis hits and provide steady, compassionate in-home care over time. Families repeatedly emphasize how fast referrals can be arranged, how smoothly the transition from one caregiver to another can be managed, and how the right caregiver can become a trusted part of the household. In many instances, the agency is portrayed as stepping in on short notice and delivering a capable home health aide who begins work within days. The recurring message is that this is an operation that takes urgency seriously and treats the placement of caregivers as a serious, collaborative process rather than a simple staffing task.

Many clients highlight the quality and character of the caregivers, describing them as skilled, hardworking, attentive, and genuinely compassionate. One caregiver in particular - Collins - emerges as a standout figure in multiple narratives. Families note that Collins arrived on fairly short notice after the agency helped navigate a difficult situation, including the abrupt need to replace a previous aide. The caregiver is lauded for being patient, gentle with a loved one who has dementia, and capable of supporting both the patient and the family with dignity. The sentiment is that a good caregiver can become a member of the family, and Collins is frequently cited as embodying that level of care. Beyond individual personalities, the reviews repeatedly point to the care plan as a crucial anchor, with detailed attention paid to the medical and daily living needs of both parents and elderly relatives.

The management team at Expert Home Care also earns praise for its professionalism and communication. Frank Esposito and Ingrid are consistently described as responsive and hands-on, with staff-borne praise for the way they manage transitions, handle scheduling, and ensure that care plans stay aligned with evolving needs. Several reviewers recall a time when Frank personally drove a caregiver to a client's home, an act that is remembered as a clear sign of commitment and personal care. The office and nursing staff are described as reliable and communicative, with a level of attention to the care plan that some families insist makes a real difference in the outcomes for their loved ones. Even when challenges arise, the prevailing tone is that the office is proactive, transparent, and supportive.

Several testimonials extend the positive experience to the broader organization's culture, noting that Expert Home Care feels more like a family than a formal business. Reviewers say the agency is diligent in hiring caregivers who not only bring expertise but also demonstrate genuine concern for clients and respect for their caregivers as well. Families appreciate that the agency looks out for both sides of the equation - the clients and the people who care for them - creating an environment that feels safe and steady. The general sense is that the company's leadership and staff embody professionalism and compassion, with a track record of consistent, attentive service across multiple years and multiple care episodes.

Within the broader landscape of reviews, there are also shining stories about how well a caregiver or team could be matched to a family's needs - an important factor in home care. One reviewer describes Loren, a caregiver who spent five weeks learning their mother's schedule, habits, and preferences and who applied those insights to support rehabilitation. The sense conveyed is that process and personalization matter deeply in home care, and the families who notice this tend to feel more confident and less stressed as they watch their loved ones progress. Across the board, the embodiment of care - whether through dementia-friendly interactions, careful exercise routines, or the gentle, ongoing presence of a caregiver - helps families feel reassured during what is often a difficult period.

There is also a consistent thread of gratitude for the way Expert Home Care communicates about and handles difficult situations. Families recount how the staff are quick to respond to concerns, how they work through care-plan details with clinicians, and how they maintain a steady line of communication that keeps everyone informed. In several stories, the office's professionalism and the nursing team's compassion stand out as pivotal elements that helped families feel supported. The reviews also reflect a clear sense of relief when a caregiver becomes a "godsend" - someone who can seemingly read a room, ease nerves, and support a loved one's dignity during recovery or end-of-life care.

Not all experiences are uniformly positive, and one set of comments provides a cautionary counterpoint. In this more negative account, a family describes significant breakdowns in how a caregiver was managed, including a caregiver's inability to work effectively with a person who has memory loss and a series of miscommunications about responsibility and fault. The narrative escalates to a troubling situation in which concerns about safety and professionalism culminate in the discovery of a beer bottle in the caregiver's room and a patient near a dangerous interaction. The family attributes the handling of the situation largely to Ingrid's responses, noting blame directed at the patient rather than accountability for the caregiver's conduct. This account serves as a stark reminder that, in home care, the alignment of staff performance, supervision, and client safety is absolutely critical and that the most important thing families can do is advocate for vigilant oversight and clear boundaries when concerns arise.

Beyond Expert Home Care, a separate, favorable profile emerges for Applause Home Care in Fair Lawn, New Jersey. In this strand of reviews, the same themes of matching aides to familial needs, consistency, courtesy, and a personal touch are present. The families emphasize that the aides were well matched to their loved one's needs, remained consistent and reliable, and provided both physical care and emotional support. The CEO, Jim, is highlighted for taking a personal interest in clients, a level of involvement that translates into proactive problem-solving when new care needs arise. The overall verdict is that Applause Home Care can deliver dependable, compassionate care and a sense of reassurance when families need it most.

Taken together, these reviews create a portrait of home care in which quick access to capable caregivers, thoughtful matching to individual needs, and strong, responsive leadership are the common threads. Families repeatedly note that the right caregiver can transform a difficult period into a manageable one, often becoming an extended part of the family. They praise the capacity to establish detailed care plans, maintain open lines of communication, and demonstrate real empathy and professionalism from both frontline staff and management. While there are cautions about what can go wrong if supervision is lacking or if the caregiver-client dynamic deteriorates, the prevailing message is that these agencies frequently meet - and in many cases exceed - the hopes families place on 24-hour in-home care. The overarching takeaway is that, when well managed, expert home care services can provide not only practical assistance but essential peace of mind for families navigating complex caregiving journeys.

Located in New Brunswick, New Jersey, this area is a convenient and bustling hub with easy access to transportation options such as the New Brunswick Train Station and several NJ Transit stations. The proximity to various medical facilities like the Cancer Institute of New Jersey and Robert Wood Johnson University Hospital ensures top-notch healthcare services. Residents can enjoy recreational activities at nearby parks like Donaldson Park and Bicentennial Park, while also having a selection of restaurants ranging from diners like Edison Diner to upscale options like B2 Bistro + Bar. The presence of pharmacies like Walgreens and CVS Pharmacy provides easy access to medications and health supplies. In addition, there are places of worship for different faiths, theaters for entertainment, and cafes for socializing, making this a vibrant and diverse community for seniors looking for a dynamic lifestyle in their retirement years.

Transportation

• New Brunswick Train Station (0.1 miles)
• NJT - Edison Station (2.5 miles)
• NJT - Metuchen Station (5.5 miles)
• New Jersey Transit - Metropark Station (7.9 miles)
• Old Bridge P&R Bus Stop (8.4 miles)

Physicians

• Cancer Institute of New Jersey (0.2 miles)
• Johnson & Johnson (0.7 miles)
• University Radiology Group PC (2.8 miles)
• Princeton Dermatology Associates (4 miles)
• University Orthopaedic Associates (4.4 miles)
• University Radiology Group (5.4 miles)
• Tiefenbrunn Fortin & Tuck Pediatrics (5.5 miles)

Hospitals

• Robert Wood Johnson University Hospital (0.2 miles)
• Emergency Department, St Peter's University Hospital (0.8 miles)
• Hackensack Meridian Health Raritan Bay Medical Center (8.8 miles)

Pharmacies

• Walgreens (0.5 miles)
• Rite Aid (1.1 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (4 miles)

Parks

• Donaldson Park (1 miles)
• Bicentennial Park (4.1 miles)
• Grandview School Play Ground (5.3 miles)
• Welsh Park (6.3 miles)
• East Brunswick Dog Park (6.6 miles)
• Columbia Park (6.6 miles)
• Veterans Park (7.1 miles)

Places of Worship

• Chinese Christian Church (1.6 miles)
• Muslim Center of Middlesex County (2.7 miles)
• Somerset Presbyterian Church (2.7 miles)
• Our Lady of Fatima Roman Catholic Church (5.8 miles)
• The Parish Community of St Joseph (7.6 miles)

Theaters

• 2220 Amc New Brunswic (1.7 miles)
• Regal Commerce Center & RPX (4.7 miles)
• AMC DINE-IN Menlo Park 12 (6.8 miles)
• Reading Cinemas Manville with TITAN LUXE (8.2 miles)

Restaurants

• Edison Diner (1.8 miles)
• Somerset Diner (2.5 miles)
• The Original Tastee Su (2.6 miles)
• Skylark Diner & Lounge (3 miles)
• Wendy's (3.1 miles)
• McDonald's (3.5 miles)
• B2 Bistro + Bar (4 miles)

Cafes

• Starbucks (3.6 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.1 miles)
• Starbucks (4.3 miles)
• Panera Bread (5.4 miles)
• Starbucks (5.6 miles)
• Deli Plus (6 miles)