Spring Hills Home Care in Cherry Hill, NJ

Pros

• The staff at Spring Hills Cherry Hill are consistently responsive and caring, creating a safe and welcoming community.
• The facility’s beautiful, inviting environment and well‑kept amenities provide a warm atmosphere for residents.
• The memory care team delivers loving, personal care and takes the time to know residents and their families.
• Russell takes time to discuss mom’s finances and provides valuable planning insights for families.
• Sheree and Sheila are highly accessible, coordinating care and keeping families informed and at ease.
• Ken Halsey is praised for being approachable and attentive to questions and concerns.
• The 100th birthday celebration for the resident was absolutely incredible, with staff going above and beyond.
• The staff greet residents by name from day one, contributing to a friendly and welcoming atmosphere.
• The dining program offers enjoyable meals in a comfortable, restaurant-like setting and has improved over time.

Cons

• They are dissatisfied with the quality of life under Addison’s new management, which appears to favor profit over residents’ well-being.
• They report the management is often unavailable to hear concerns and provides unsatisfactory answers with no corrective actions.
• They say the father is no longer happy in his home and is not receiving the quality of care he has grown accustomed to.
• They note the facility is expensive but does not meet proper standards of services.
• They observe many quality employees have left due to overtime cuts and revoked meal privileges.
• They describe declines in dining quality, including discontinued cloth linens, eliminated staple meals, no fresh eggs for days, and staff not allowed to cook eggs for residents.
• They claim bathrooms are not clean or adequately stocked with supplies.
• They caution that the place is marketed as luxurious window dressing rather than delivering real care, with promises about lifelong care that they view as deceit and financially draining for families.

Review

This community is best suited for families who prize a visually impressive, hotel-like setting with abundant social activity, strong front-line engagement, and a clear path between assisted living and dedicated memory care. The campus atmosphere, dining spaces, and amenities are real positives for residents who value a lively, communal environment and who are capable of staying engaged with staff and programming. It works well for individuals who want help with daily tasks but still want regular interactions, transportation support, and accessible care coordination. Those considering Spring Hills Cherry Hill should expect a residence that emphasizes atmosphere and activity as much as medical continuity, and should be prepared to remain actively involved in care planning and oversight.

Alternatives are worth considering for families with higher expectations for flawless governance, stable leadership, and transparent financial practices. Several reviews signal persistent concerns about management turnover, staffing instability, and perceptions that financial priorities can eclipse resident well-being. Families facing complex medical needs or who require consistently high-quality, preventive, and urgent medical responses may find the governance environment insufficient. If a smooth, predictable caregiving trajectory with minimal family advocacy is non-negotiable, other communities, especially those with longer-tenured nursing leadership and tighter cost controls, merit comparison.

The strongest positives here center on people and place. When staff are available and engaged, residents benefit from timely responses, personalized attention, and a sense of belonging, evident in consistently praised caregivers, nurses, and activity staff. The Cottage memory-care unit offers a structured, smaller-community setting that can reframe a resident’s daily life and safety, with care managers who coordinate closely with families. The facility’s emphasis on staff accessibility, event-driven programming, and a moving process that helps families transition a loved one into different care levels stands out. Birthday celebrations, salon services, and the availability of transportation and doctor coordination add practical value to everyday life.

Yet the downsides are not trivial. A recurring theme is leadership turnover and uneven reliability at the administrative level, which can translate into inconsistent communication and delayed corrective action. Staffing fluctuations and some frontline morale challenges produce variability in care quality, while dining and housekeeping experiences shift with personnel changes. Financial and care expectations also surface as sticky issues in some accounts, with families describing abrupt program changes, perceived overbilling, or discharges that feel abrupt or poorly communicated. In aggregate, these factors create a landscape where strong personal advocacy can dramatically tilt outcomes.

For families navigating a decision, practical diligence matters most. Verify current leadership stability and ask to meet both the administrator and the head nurse or director of nursing to gauge response times and transparency. Observe a meal service and speak with several caregivers about scheduling and coverage on weekends. Tour The Cottage with specific questions about its memory-care routines, staffing ratios, and daily programming to ensure alignment with a loved one’s cognitive needs. Review the resident agreement for care-in-place options, memory-care escalation, and any potential fee changes, and request a written, step-by-step plan for transitions between levels of care. Finally, request unannounced visits and speak with multiple residents and families about consistency of care and communication.

In sum, Spring Hills Cherry Hill represents a compelling option for families who value a high-end, socially active environment and who are prepared to stay closely involved in care decisions. For others, particularly those who require unambiguous, consistent leadership, transparent billing, and a proven track record of steady staffing, the risks may outweigh the benefits. The Cottage offers meaningful potential for memory-care alignment, yet the overall experience hinges on governance stability and the degree of active family engagement. The prudent path is to visit with questions sharpened, observe critically, and compare against alternatives that prioritize steady administration and uninterrupted care delivery, ensuring the choice matches the resident’s level of need and the family’s capacity to oversee it.

This part of Cherry Hill, New Jersey offers a convenient and well-connected location for senior living. With multiple pharmacies nearby, accessing medication and healthcare services is easily manageable. There are also a variety of restaurants to choose from for dining out, as well as cafes for socializing or enjoying a cup of coffee. The proximity to hospitals such as Jefferson Cherry Hill Hospital provides peace of mind in case of any medical emergencies. Additionally, there are parks for leisurely walks and relaxation, along with theaters for entertainment options. The area also offers good transportation options with PATCO stations nearby. Overall, this part of Cherry Hill presents a well-rounded and accessible community for seniors looking to enjoy their retirement years.

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.9 miles)
• Walgreens (2.4 miles)
• Wegmans (2.5 miles)
• CVS Pharmacy (3.5 miles)

Restaurants

• Ponzio's Diner-Bakery-Bar (1.2 miles)
• Walt Whitman Service Area (1.8 miles)
• Bob Evans (2 miles)
• Yard House (2.7 miles)
• The Capital Grille (2.9 miles)
• The Kettle & Grille (3.4 miles)
• Chick-Fil-A (3.9 miles)

Hospitals

• Jefferson Cherry Hill Hospital (1.8 miles)
• Virtua Voorhees Hospital (5.8 miles)
• Jefferson Stratford Hospital (5.8 miles)
• Cooper University Hospital (7 miles)

Cafes

• Starbucks (2.2 miles)
• Jersey Java & Tea (2.6 miles)
• Starbucks (3.4 miles)
• Starbucks (7.7 miles)
• ReAnimator Coffee (8.5 miles)
• La Colombe Coffee Roasters (8.7 miles)

Physicians

• Rothman Institute (2.6 miles)
• South Jersey Skin Care (3.5 miles)
• Advocare Heights Primary Care (4 miles)
• Cooper Medical Building 1 (4 miles)
• Cooper Internal Medicine (4.1 miles)
• Heymann Manders & Green (4.2 miles)
• Advocare Marlton Pediatrics (4.3 miles)

Transportation

• PATCO Westmont Station (3 miles)
• PATCO/NJ Transit: Lindenwold Station (5.4 miles)

Parks

• Country Farms Park (5.2 miles)
• Penn's Landing (8.3 miles)
• Race Street Pier (8.4 miles)
• Womrath Park (8.6 miles)
• Weccacoe Park (8.7 miles)
• Piazza Dog Park (8.7 miles)
• Palmer Park Farmers Market (8.8 miles)

Theaters

• Landmark Theatres - Ritz Five (8.6 miles)