Spring Hills Home Care

Pros

• Addison has always been a beautiful place.
• Addison is described as extra inviting today, with smiling faces everywhere.
• Spring Hills Cherry Hill is a safe and caring community.
• The staff at Spring Hills has been consistently responsive and caring.
• Sheree has been consistently reachable and responsive to families.
• The Cottage has proven to be a good option for mom.
• The move to the Cottage was coordinated smoothly and proved beneficial.
• The structured routines and attentive staff have helped residents feel a sense of community.

Cons

• Residents have been dissatisfied with the quality of life at Addison.
• The changes implemented by the new management have prioritized profit over residents' life satisfaction.
• Management staff are often unavailable to hear residents' concerns and provide unsatisfactory answers with no corrective actions.
• Overtime cuts and revoked meal privileges have driven quality employees away.
• Cloth table linens and napkins have been discontinued, diminishing dining elegance.
• Many staple meal choices have been eliminated, and there have been no fresh eggs for days; residents cannot have eggs cooked for them.
• Bathrooms are not clean and are not stocked with supplies like paper towels.
• The facility is costly and does not meet proper standards of services.
• Loneliness among residents has increased despite staff interventions.

Review

A troubling pattern has emerged at Addison, according to family members who have loved ones living there, juxtaposed with years of praise for another nearby senior living community, Spring Hills Cherry Hill. The Addison account centers on a management shift that appears to privilege profit over quality of life, with residents and their families left feeling unheard and underserved. In contrast, the Spring Hills experiences paint a picture of a community that many families feel truly partners with them in care - responsive staff, thoughtful transition planning, and a steady emphasis on safety, dignity, and a sense of belonging. Taken together, the stories illuminate both the fragility of senior living quality during organizational change and the potential for a well-supported environment to genuinely improve daily life for residents.

At Addison, the concerns begin with leadership and communication. Families describe a new management regime that seems to value financial performance more than the everyday lived experience of residents. When concerns are raised, there is not always someone available to listen, and responses - if they arrive at all - often feel unsatisfactory and lacking in concrete corrective action. The impression is that the assurances once given about a safe, happy, and caring environment have not translated into the lived reality for many residents. The frustration is compounded by palpable changes that affect daily life: overtime and meal privileges have been cut, which in turn has driven quality staff to leave; even seemingly small touches of dignity - cloth table linens and formal dining presentation - have disappeared. Dates and times of meals have grown inconsistent, with reports of missing staples and diet items such as fresh eggs and oatmeal, and an instance in which a resident's request to cook eggs himself was refused. Bathrooms were described as not clean or stocked, and supplies like paper towels were often unavailable. Taken together, these details illustrate a troubling erosion of routine quality and responsiveness in a setting where families expect reliable care for a high-cost service. The reviewers close with a plea: that Addison management take immediate corrective action and deliver on the dignity and respect promised to residents in their "home."

Against this unsettled backdrop, Spring Hills Cherry Hill emerges as a markedly different experience. A reviewer who has had a mother there for ten months describes a thoughtful and thorough process from the very beginning. The first contact person, Russell, took time to discuss mom's financial situation and helped plan beyond the immediate needs, signaling that the facility would consider long-term realities and not just short-term comfort. The head nurse, Sheree, suggested a cautious path: try the assisted living side before moving to Memory Care, acknowledging mom's fiercely independent streak despite short-term memory issues. The review notes how walking through the beautiful facility reinforced trust and confidence in the choice, and how, in the early months, mom would often conclude even when she complained about things that "this is a really beautiful place."

Responsiveness stood out as a defining strength. Over the ten months described, the Spring Hills team consistently demonstrated accessibility and attentiveness. Sheree earned particular praise for reliability - she answered phone calls even on days off, and in-person meetings with care teams were arranged to align strategies for mom's well-being. Caryn and Eddie are identified as helpful collaborators in developing plans to ease mom's adjustment, and the reviewers repeatedly observed that repairs and remediation were rapidly addressed. The staff's willingness to bring different care team members into conversations created a sense of cohesive, around-the-clock support rather than isolated, one-off contacts. The caregiver network felt proactive and collaborative, which significantly reduced the family's sense of uncertainty during challenging times.

The journey through care at Spring Hills also highlights the emotional complexity of senior living. After six months on the assisted living side, mom experienced loneliness, which prompted ongoing efforts from the team to foster social connections and a sense of community. Despite efforts, the family recognized loneliness can emerge, and the staff's willingness to explore varied interventions underscored a culture of genuine concern rather than a "checklist" approach. A turning point came when the family and Sheree were involved in evaluating The Cottage, Spring Hills' memory care option. A guided tour with Sheree, Caryn, and Eddie to meet Sheila, the nurse in charge, revealed a shared commitment to placing mom in a living environment tailored to her cognitive needs while preserving familiar routines and a comfortable homelike atmosphere. The eventual move to The Cottage was executed with remarkable care: the apartment was set up to match mom's previous space as closely as possible, belongings arranged with care, and the transition planned to minimize disruption. The result, according to the family, was a positive one: mom's autonomy was preserved where possible, while safety and structure were enhanced through a smaller, more intimate community and consistent daily contact with staff.

Following the move, the Cottage experience continued to be described as a strong match for mom's needs. Sheila's leadership as the nurse in charge helped maintain a steady rhythm of routines, with adjustments to rules that balanced independence with safety. The consistency of staff who interact with the same residents every day fostered meaningful connections, helping mom feel seen and supported. The reviewer notes that the Cottage environment contributed to a renewed sense of belonging and meaningful engagement, a critical factor for someone navigating memory challenges. The tone throughout this section is one of appreciation for how Spring Hills has managed to keep care humane and responsive, even through difficult transitions.

The breadth of Spring Hills' care extends beyond daily living and into medical coordination and end-of-life support. A separate account from Rita's family describes an extraordinarily thorough and compassionate moving process. A moving consultant and a dedicated team helped organize every detail - from selecting and arranging the room to assembling daily necessities - so that the transition would feel seamless and dignified. The dining environment is described as thoughtfully designed, including a pub-style venue with a variety of meals and a menu that has evolved from a flexible, choose-your-own-option approach to a fixed daily menu that still offers reliable favorites. The facility also features practical amenities like a gym, a concierge at the front desk, internet and television arrangements, and efficient transportation coordination for doctor visits. The overall tone is that Spring Hills is an environment where medical and medication management is well-integrated into daily life, with Samaritan physicians providing regular oversight that helps the nursing team stay aligned with evolving health needs. When emergencies arise, the staff's coordination with hospital services keeps residents stable and improves outcomes, with the family noting that Melinda and Denise, among others, delivered consistent, reliable care during medical events.

Tragically, the Rita narrative also acknowledges the real limits of any senior living setting. It recognizes that even a highly regarded community may face challenges in staffing capacity, especially given the complexity of medications and the increased risk of falls. The family describes how the nursing team can become overwhelmed when residents require constant attention, yet they emphasize that the team's core strengths - responsiveness, proactive communication, and hands-on care - were always present. The memories of late-stage care are tempered with gratitude for the compassionate end-of-life support the team provided. Sheree, Sheila, and Rosa are singled out for maintaining warmth and professionalism during the final days, ensuring the resident's dignity and comfort while offering families ongoing support and information. The family's reflections underscore the reality that hospice and palliative care require sustained partnership between families and staff, and they express deep appreciation for the care their loved one received in those final months and weeks.

Taken together, the experiences described for Addison and Spring Hills Cherry Hill present a stark contrast in outcomes and culture. Addison's families voice concerns about cost-related cutbacks, staff shortages, compromised dining and housekeeping standards, and inconsistent management responsiveness that leave residents feeling unheard and undernourished in many practical ways. The Spring Hills stories, by contrast, underscore a culture of proactive planning, consistent staffing, transparent communication, and a holistic approach to care - ranging from daily routines and social engagement to robust medical oversight and compassionate end-of-life support. For families navigating these decisions, the two communities illustrate how leadership philosophy and everyday staffing realities can profoundly shape the lived experience of aging in place. In the end, the hope expressed across these accounts is simple and enduring: to see residents treated with the dignity and respect they deserve, to live in safe and nurturing environments, and to enjoy the peace of mind that comes from knowing their loved ones are cared for with attentiveness, competence, and humanity.

This part of Cherry Hill, New Jersey offers a convenient and well-connected location for senior living. With multiple pharmacies nearby, accessing medication and healthcare services is easily manageable. There are also a variety of restaurants to choose from for dining out, as well as cafes for socializing or enjoying a cup of coffee. The proximity to hospitals such as Jefferson Cherry Hill Hospital provides peace of mind in case of any medical emergencies. Additionally, there are parks for leisurely walks and relaxation, along with theaters for entertainment options. The area also offers good transportation options with PATCO stations nearby. Overall, this part of Cherry Hill presents a well-rounded and accessible community for seniors looking to enjoy their retirement years.

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.9 miles)
• Walgreens (2.4 miles)
• Wegmans (2.5 miles)
• CVS Pharmacy (3.5 miles)

Restaurants

• Ponzio's Diner-Bakery-Bar (1.2 miles)
• Walt Whitman Service Area (1.8 miles)
• Bob Evans (2 miles)
• Yard House (2.7 miles)
• The Capital Grille (2.9 miles)
• The Kettle & Grille (3.4 miles)
• Chick-Fil-A (3.9 miles)

Hospitals

• Jefferson Cherry Hill Hospital (1.8 miles)
• Virtua Voorhees Hospital (5.8 miles)
• Jefferson Stratford Hospital (5.8 miles)
• Cooper University Hospital (7 miles)

Cafes

• Starbucks (2.2 miles)
• Jersey Java & Tea (2.6 miles)
• Starbucks (3.4 miles)
• Starbucks (7.7 miles)
• ReAnimator Coffee (8.5 miles)
• La Colombe Coffee Roasters (8.7 miles)

Physicians

• Rothman Institute (2.6 miles)
• South Jersey Skin Care (3.5 miles)
• Advocare Heights Primary Care (4 miles)
• Cooper Medical Building 1 (4 miles)
• Cooper Internal Medicine (4.1 miles)
• Heymann Manders & Green (4.2 miles)
• Advocare Marlton Pediatrics (4.3 miles)

Transportation

• PATCO Westmont Station (3 miles)
• PATCO/NJ Transit: Lindenwold Station (5.4 miles)

Parks

• Country Farms Park (5.2 miles)
• Penn's Landing (8.3 miles)
• Race Street Pier (8.4 miles)
• Womrath Park (8.6 miles)
• Weccacoe Park (8.7 miles)
• Piazza Dog Park (8.7 miles)
• Palmer Park Farmers Market (8.8 miles)

Theaters

• Landmark Theatres - Ritz Five (8.6 miles)