Laurel Brook Rehabilitation And Healthcare Center

Pros

• The therapy team at Laurel Brook Rehabilitation and Healthcare Center provided exceptional care, resulting in a complete turnaround in the patient's condition.
• Staff members were described as pleasant and helpful when contacted by family members.
• Many visitors appreciated the outdoor space, noting it offers a nice, quiet area for patients to relax.
• Some residents enjoyed the recreational activities available during the day, such as bingo and crafts, which kept them engaged and interactive.
• One individual expressed gratitude for the understanding and patience of the staff during their recovery from Covid-19.
• Overall aesthetics of the facility were better than expected, contributing to a welcoming environment for visitors.

Cons

• The rooms at Laurel Brook Rehabilitation and Healthcare Center are too small, making it difficult for wheelchair maneuverability and lacking space for additional guest seating.
• The patient phone has been reported as non-functional for an entire week, with staff aware of the issue but failing to resolve it.
• Staff is inconsistent in their attentiveness, leading to a lack of proper care depending on who is working that day.
• Residents are left unattended and may be ignored until a visitor arrives, demonstrating poor responsiveness to falls and emergencies.
• Communication from medical staff is deemed poor, leading to distrust in their competence regarding patient care.
• Medication administration and treatment orders were reportedly not followed, resulting in severe health complications for one resident.
• A resident’s belongings went missing or were mishandled during discharge procedures, causing significant distress for the family.
• The facility's cleanliness has been criticized, with reports of dirty rooms contributing to an overall negative impression of care quality.

Review

Laurel Brook Rehabilitation and Healthcare Center has garnered a mix of reviews that highlight both the positive aspects and significant concerns regarding the quality of care provided to residents. Many individuals expressing their experiences have pointed out that while the facility may appear aesthetically pleasing, deeper issues lie within its operational practices and standard of care.

Several reviewers commend the staff's pleasant demeanor and willingness to assist when contacted. One reviewer mentioned having received good care during their stay as they underwent rehabilitation and expressed gratitude towards the therapy team for their exceptional support. The rehab team reportedly played a crucial role in facilitating a remarkable recovery, demonstrating genuine concern for patients' progress. This sentiment was echoed by another individual who had undergone therapy at the Mount Laurel location, praising the efforts made by healthcare professionals which resulted in a significant improvement in their mobility.

Despite these praises, numerous critiques paint a troubling picture of resident care at Laurel Brook. Several comments indicated that communication between staff and family members is severely lacking, often leading to feelings of neglect among families worried about their loved ones. A recurring theme in these negative reviews involves inadequate attention paid to basic needs; instances were highlighted where residents were left unattended after falls or failed to receive timely assistance due to staff unavailability. Patients with memory issues encountered further difficulties when there were no records kept of administered medications—an essential request ignored by staff despite its importance for effective treatment.

Moreover, critics also pointed out issues surrounding room conditions and overall space appropriateness for patient comfort and mobility. Residents reported cramped living quarters that do not allow sufficient space for maneuvering wheelchairs or accommodating visitors comfortably. Complaints included poorly maintained rooms where cleanliness did not meet acceptable standards—a stark contrast to initial impressions upon entering the facility.

Food service emerged as another area needing improvement, with remarks indicating meals appeared uninspired or unappetizing. Some residents noted receiving random meals without options tailored to dietary needs or desires, leading to dissatisfaction with what was being served daily. In addition, there are concerns regarding personal grooming services for male patients—a previously unmet need voiced explicitly in one review highlighting how necessary barber services should be readily available within such facilities.

Lastly, serious allegations regarding patient safety were raised by multiple reviewers emphasizing an alarming lack of responsiveness from nursing staff during emergencies—such as delayed responses after emergency buttons were pushed or neglecting calls from concerned family members trying to check on loved ones' well-being. This level of distress culminated in some families feeling compelled to seek legal advice or escalate complaints through official channels due to seemingly chronic issues at Laurel Brook.

In conclusion, while Laurel Brook Rehabilitation and Healthcare Center showcased commendable moments through dedicated therapists and supportive staff interactions upon direct engagement, vast areas for improvement exist relating primarily to consistent patient care standards, staffing responsiveness, communication transparency with families, and adequate facility maintenance reflecting proper dignity needed in long-term health settings. Families contemplating placing loved ones there would benefit greatly from thorough consideration based on both positive experiences shared alongside troubling reports observed throughout this multifaceted review landscape.

Restaurants

• Bob Evans (0.8 miles)
• Yard House (1.2 miles)
• Ponzio's Diner-Bakery-Bar (2.2 miles)
• The Kettle & Grille (2.8 miles)
• The Capital Grille (2.9 miles)
• Walt Whitman Service Area (3.3 miles)
• Chick-Fil-A (4.5 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (3.7 miles)
• Jersey Java & Tea (3.8 miles)
• ReAnimator Coffee (8.6 miles)
• La Colombe Coffee Roasters (8.8 miles)
• Starbucks (9.1 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2.2 miles)
• Rite Aid (2.7 miles)
• Walgreens (3.1 miles)
• Wegmans (3.1 miles)
• Rite Aid (3.3 miles)

Hospitals

• Jefferson Cherry Hill Hospital (2.1 miles)
• Virtua Voorhees Hospital (6.5 miles)
• Jefferson Stratford Hospital (7.2 miles)
• Cooper University Hospital (7.4 miles)
• Aria Health (8.3 miles)
• Episcopal Hospital (9.1 miles)

Physicians

• South Jersey Skin Care (2.1 miles)
• Rothman Institute (2.4 miles)
• Heymann Manders & Green (4.4 miles)
• Advocare Marlton Pediatrics (4.7 miles)
• Cooper Medical Building 1 (4.7 miles)
• Cooper Internal Medicine (4.8 miles)
• Advocare Heights Primary Care (5.3 miles)

Transportation

• PATCO Westmont Station (4 miles)
• PATCO/NJ Transit: Lindenwold Station (6.7 miles)

Parks

• Country Farms Park (4.7 miles)
• Womrath Park (8.2 miles)
• Penn's Landing (8.7 miles)
• Race Street Pier (8.8 miles)
• Palmer Park Farmers Market (8.8 miles)
• Palmer Doggie Depot (8.9 miles)
• Piazza Dog Park (8.9 miles)

Theaters

• Landmark Theatres - Ritz Five (9 miles)