Sunlight Care in Cherry Hill, NJ

Pros

• Sunlight Care provides exceptional in-home care with compassionate, professional caregivers who truly care for their clients.
• The Sunlight Care aides Wanda, Kim, and Stacy are wonderful and treat clients as if they were family.
• Sunlight Care brings peace of mind to families through thorough communication, reliable scheduling, and attentive care.
• Linda F. is described as highly understanding, caring, and calming, helping clients do their best.
• The care team is consistently on time, proactive, and diligent, always accommodating needs.
• Sunlight Care staff are personable, knowledgeable, and ready to offer the best options and solutions.
• Clients report that Sunlight Care caregivers become part of the family and provide comfort, dignity, and companionship.
• The training and selection processes give clients confidence that their loved ones are well cared for.
• The agency's care is often praised as a blessing, with caregivers who are professional, friendly, and dedicated.
• Dottie's care was outstanding, consistently going above and beyond and earning affection from the client.
• Many clients would highly recommend Sunlight Care for in-home care and credit the staff with improved quality of life.

Cons

• The reviewers note that Sunlight Care could not provide consistent caregivers and had frequent last-minute cancellations.
• The agency left the elderly mother alone at the end of shifts, placing the burden on the family to arrange care.
• Sunlight Care is described as incompetent by a reviewer.
• Contracted services were never delivered and the service was considered a waste of money.
• The CEO allegedly hung up on a client during a dispute and did not follow up, indicating poor customer service.
• A frontline staff member was described as unpleasant and lacking customer service skills.
• The reviewer would not recommend Sunlight Care to anyone.

Review

Sunlight Care is best suited for families seeking deeply personalized, in-home care with the option for around-the-clock live-in support. The program shines for those who want caregivers who feel like part of the family, with regular RN-level oversight and a track record of managing complex needs in a domestic setting. Families transitioning from rehab or seeking long-term respite appreciate the continuity that live-in arrangements can offer, including weeks-long live-ins during vacations and substantial weekly hours when needed. The strongest cases come from those who value peace of mind, hands-on assistance, and daily companionship as the core of care, rather than a facility-based model.

At the same time, those who require ironclad consistency and flawless scheduling should consider alternatives. Several reviews flag the challenge of frequent caregiver turnover and last-minute cancellations, including instances where a patient is left unattended or not showered as promised. A number of families describe a roller-coaster experience with staffing - new aides week to week, with stress and adjustment for patients who benefit from routine. Additionally, while the leadership and customer-service experiences are mixed in the anecdotes, the impression of a tightly managed, highly responsive operation is not universal, which matters for families who cannot tolerate gaps or feel uncertain about accountability.

The positives significantly tilt toward outcomes that matter for in-home elderly care. Sunlight Care coordinates well with families and medical teams, and caregivers are lauded for professionalism, warmth, and reliability. The training, caregiver selection processes, and the ability to deploy RN-level check-ins create a safety net that many families rely on after hospital stays or during rehabilitation. Aides are described as compassionate and dependable - capable of tasks as varied as shopping, meal preparation, laundry, and mobility assistance - and several anecdotes highlight caregivers who become trusted, almost familial figures. For families needing extensive coverage, the 24/7 live-in model and the flexibility to scale hours up or down provide a practical solution that facilities often cannot match.

Yet the main risks cannot be ignored. Inconsistent staffing and erratic scheduling undermine trust and can deplete a patient's emotional stability, especially for individuals with dementia or advanced age who benefit from routine. Some reviewers recount experiences where essential tasks were not completed, or where communication gaps between front-desk, caregivers, and families led to unnecessary frustration. There are reflections about difficult interactions with leadership, including a perception that promises or credits were not honored, which can sour the decision for families who require transparent, responsive governance. Taken together, these cons are real and consequential, and they demand clear, proactive management to prevent repeat patterns.

When the pros align with a firm plan for reliability, Sunlight Care offsets its drawbacks in meaningful ways. The hallmark advantage - caregivers who truly care, integrated medical oversight, and the ability to sustain lengthy, intensive care without forcing a move to a facility - addresses a core preference for independence and comfort. The ability to provide live-in coverage for multiple weeks, the continuity of RN and caregiver involvement, and the genuine sense that caregivers become part of the family can compensate for occasional scheduling hiccups, particularly when a primary caregiver is designated and supported by reliable back-up protocols. The consistency caveats become manageable in programs that implement strict staffing assignments, transparent escalation paths, and dependable substitution plans.

For families weighing a decision, the practical takeaway is clear. Sunlight Care can be the best fit for those who place a premium on warmth, personal attention, and medical-backed oversight, and who are prepared to probe for robust guarantees around caregiver assignment, backup coverage, and billing clarity. Prospective clients should seek explicit commitments: a primary caregiver assignment, a documented backup plan for shift coverage, and a straightforward communication cadence with the office and supervising clinicians. If the goal is guaranteed, uninterrupted care with known caregivers for an extended period, Sunlight Care delivers. If rigidity, unwavering staffing stability, and a uniformly hands-off administrative experience are non-negotiable, alternatives with stronger centralized governance may be worth exploring.

This part of Cherry Hill, New Jersey offers a convenient and vibrant atmosphere for senior living. With a variety of dining options such as Yard House, Bob Evans, and The Capital Grille nearby, residents can enjoy a range of culinary experiences. The area also features several cafes like Starbucks for a relaxing coffee outing. Access to pharmacies including Rite Aid and Walgreens ensures easy access to essential medications and healthcare needs. For medical care, there are reputable physician offices like South Jersey Skin Care and Rothman Institute within close proximity. Additionally, the presence of esteemed hospitals like Jefferson Cherry Hill Hospital provides peace of mind in case of any emergencies. Public transportation is easily accessible with the PATCO Westmont Station just a short drive away. Parks like Country Farms Park offer opportunities for outdoor recreation and relaxation, adding to the quality of life in this neighborhood.

Restaurants

• Yard House (0.6 miles)
• Bob Evans (1.3 miles)
• The Capital Grille (3.1 miles)
• Ponzio's Diner-Bakery-Bar (3.3 miles)
• The Kettle & Grille (3.3 miles)
• Chick-Fil-A (3.5 miles)
• Walt Whitman Service Area (4.7 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (4 miles)
• Jersey Java & Tea (4.8 miles)
• ReAnimator Coffee (8.5 miles)
• La Colombe Coffee Roasters (8.8 miles)

Pharmacies

• Rite Aid (1.5 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Wegmans (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Wegmans (3.8 miles)
• Walgreens (3.9 miles)

Physicians

• South Jersey Skin Care (1.6 miles)
• Rothman Institute (3.2 miles)
• Heymann Manders & Green (5.3 miles)
• Advocare Marlton Pediatrics (5.6 miles)
• Cooper Medical Building 1 (5.9 miles)
• Cooper Internal Medicine (6 miles)
• Advocare Heights Primary Care (6.5 miles)

Hospitals

• Jefferson Cherry Hill Hospital (2.8 miles)
• Aria Health (7.6 miles)
• Virtua Voorhees Hospital (7.7 miles)
• Cooper University Hospital (7.7 miles)
• Jefferson Torresdale Hospital (8.5 miles)
• Jefferson Stratford Hospital (8.6 miles)
• Episcopal Hospital (8.9 miles)

Transportation

• PATCO Westmont Station (4.9 miles)
• PATCO/NJ Transit: Lindenwold Station (8.1 miles)

Parks

• Country Farms Park (5.1 miles)
• Womrath Park (7.6 miles)
• Hainesport Township Park (8.3 miles)
• Palmer Park Farmers Market (8.8 miles)
• Palmer Doggie Depot (8.8 miles)
• Race Street Pier (9 miles)
• Piazza Dog Park (9 miles)