Palace Rehabilitation And Care Center

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  • Interior

    A spacious and well-lit dining area with tables and chairs arranged for communal meals.

  • Outdoors

    A serene gazebo in a sunny park, surrounded by a walking path and lush greenery.

  • Decor

    A cozy waiting area featuring elegant furniture, artwork, and a warm color palette.

  • Building

    A modern building with a prominent front entrance, surrounded by lush greenery and under a clear blue sky.

  • Architecture

    A modern architectural structure featuring prominent columns and a clear blue sky.

  • Lighting

    A well-lit hospital hallway featuring doors on either side and a wooden floor.

  • Entrance

    A welcoming lobby featuring comfortable seating and a well-lit entrance.

  • Office

    A spacious office reception area with a stylish design.

  • Waiting Area

    A stylish salon interior featuring a cozy chair, a wash station, and elegant wall tiles.

  • Rehabilitation

    A physical therapy room equipped with parallel bars and stairs for rehabilitation exercises.

Palace Rehabilitation And Care Center

315 West Mill Road, Maple Shade, NJ 08052

For more information about senior living options: (844) 490-3973

2.8 from 56 reviews
5 stars
23
4 stars
2
3 stars
2
2 stars
1
1 stars
28

Skilled Nursing Facility

Overall Review of Palace Rehabilitation And Care Center

Pros

  • pro The facility is described as fantastic with excellent staff, spotless lodgings, and amiable caregivers.
  • pro The nurses are described as the finest, and the cuisine is fantastic.
  • pro The Palace crew is said to have become like family to a longtime employee.
  • pro The staff is lively, the place is clean, and there are no unpleasant odors.
  • pro Tamika and Julie, the admissions lady and social worker, are described as extremely helpful and kind.
  • pro The Palace Care Center is highly recommended for care and rehab.
  • pro Reviewers characterize the staff as friendly and welcoming.

Cons

  • pro The reviewers state that the facility dropped the ball on every aspect of care.
  • pro The food is described as terrible, with multiple reports of food poisoning.
  • pro Getting a clean, safe living area is said to be impossible, and belongings were stolen without reimbursement for locks.
  • pro Most nurses are described as doing the bare minimum and being rude to residents (only a few are good).
  • pro A roommate with incontinence was left in his mess for hours after it was reported.
  • pro A nurse changed an IV while coughing and without proper sanitization, allegedly leading to sepsis.
  • pro The place is described as unsanitary, with a pungent odor of urine and feces.
  • pro Some reviews claim that the five-star reviews are fake and planted by ownership.
  • pro Families are warned not to send loved ones due to neglect and safety concerns.
  • pro There are mentions of fights among staff and a lack of safety or security.

Review

The collection of reviews about The Palace Care Center presents a remarkably polarized portrait. On one end of the spectrum, there are accounts that read like sincere praise: clean facilities, cheerful staff, and high-quality meals, with some residents and staff insisting that the center feels like family and that the care team genuinely goes the extra mile. On the other end, there are multiple, urgent warnings about neglect, unsanitary conditions, and dangerous lapses in medical and daily living care, including dramatic claims of injuries, infections, and even financial harm. Between these extremes lie a number of notes about inconsistent experiences: some days or weeks feel well-managed and compassionate, others feel chaotic and unsafe.

Several reviewers describe their time at the Palace as a months-long downturn in care and safety. One former employee or resident writes that during a three-month stay the center "dropped the ball on EVERY aspect of care," citing subpar food, unsafe living conditions, and a general sense that essential duties were neglected. Food quality is a recurring grievance in this thread of accounts - described as terrible on multiple occasions, with reports of meals resulting in food poisoning on roughly half of the six to seven meals eaten there. The same reviewer laments the inability to secure a clean, safe living space and recounts an incident involving theft: their belongings were stolen three times, and promises of reimbursement for a lock or other protections never materialized after months pass.

Safety and sanitary conditions are another major focal point in the negative narratives. A particularly alarming anecdote describes a roommate who was incontinent and left for three hours in his own mess while an aide reportedly stayed in the dayroom instead of tending to him. A separate memory centers on a sick nurse who was responsible for changing an IV line; the patient recalls requesting a different person, only to see the nurse return while coughing, unsteady, and without proper scrubbing of the IV line before reconnecting it. The subsequent days culminated in sepsis and a prolonged hospital stay, with a heart rate spiking to 200. These accounts paint a picture of an environment where basic safety and infection control were not consistently observed, leading to serious health consequences.

Odors and overall sanitation are a common thread in several reviews. The scent of urine and feces is described as a constant and off-putting presence near patient rooms, contributing to an impression of unsanitary conditions. Some reviewers acknowledge that staff members can be friendly and capable, but they argue that the workload and management issues prevent consistently safe and compassionate care. The discrepancy between perceived staff friendliness and the quality of care offered has left some readers conflicted: "Staff seems friendly and they can't be expected to handle the workload," one reviewer concedes, while others insist that even friendly staff are hamstrung by systemic problems.

Within this mixed landscape, there are distinctly positive testimonials that highlight compassionate, attentive caregivers and clean, pleasant environments. A number of reviews mention excellent staff, spotless lodgings, and excellent cuisine, with praise directed at specific individuals such as Nathan and Kathleen, as well as general acknowledgment of the team's helpfulness. Some reviews describe the Palace as a place where the staff's energy, the cleanliness, and the absence of unpleasant odors create a welcoming atmosphere, and where residents are encouraged to seek care when needed. There are even pieces that praise the facility for long-term care, suggesting that after years of employment, staff developed strong bonds with residents and helped new residents settle into their surroundings.

Amid the praise and the horror stories, there is also a vivid, explicit claim of manipulation by five-star reviews. One lengthy account argues that the top ratings are entirely fake, alleging that reviewers were planted by ownership or administration. The author asserts they were never long-term patients and that, after leaving, the facility recorded them as long-term residents and siphoned funds from their accounts. This account goes on to claim that many who had family members in the facility shared the same frustrations and concluded that the place could never deserve five stars. The tone is accusatory and conspiratorial, suggesting a deliberate effort to mislead prospective families through inflated ratings.

A separate set of reviews moves in a distinctly cautionary direction. A "warning" post insists that anyone who loves a loved one should avoid the Palace, accusing staff of negligence, unresponsive social workers, cold or poorly prepared food, dirty rooms, and lax safety. Shared concerns include insufficient security, the ability for anyone to sign in and walk in, and crowded bathrooms that feel inadequately maintained. In this voice, the facility is depicted as unsafe and uncaring, with explicit statements that staff members laugh or complain about patients and that family feedback is routinely dismissed or ignored.

Taken together, the reviews create a complex, highly variable picture of the Palace Care Center. For some residents and staff, the experience can feel like a supportive, almost familial environment - clean rooms, responsive care, and a kitchen that delivers meals that people genuinely enjoy. For others, the same facility embodies fear and disappointment: repeated safety lapses, sanitation concerns, and a pattern of neglect that seems to threaten patient well-being and financial security. The most pressing warnings stress that potential families should proceed with extreme caution, conduct thorough visits, interview staff, and verify safety records and policy transparency before making any care decisions. The overall impression is one of a facility that elicits strongly divergent experiences, with risk and reassurance coexisting in the same building depending on who you ask and when you ask.

Features

Housing

  • 165 resident community capacity 165 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Philadelphia International (14 miles away) Philadelphia International (14 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Palace Rehabilitation And Care Center is an assisted living community located in Maple Shade, NJ. With a range of amenities and care services, this community offers residents a comfortable and supportive environment.

For the convenience of residents, the community features a beauty salon where they can get their hair and nails done. There is also access to cable or satellite TV for entertainment purposes. Community operated transportation is available for those who need assistance getting around.

The computer center allows residents to stay connected with loved ones and browse the internet. Meals are served in a spacious dining room with restaurant-style dining, ensuring that residents can enjoy delicious and nutritious meals in a social setting.

Residents can maintain their physical fitness in the fitness room, which is equipped with exercise equipment. The gaming room provides opportunities for recreation and entertainment. The small library offers a quiet space for reading and relaxation.

Private bathrooms ensure privacy and convenience for residents, while housekeeping services keep their living spaces clean and tidy. Move-in coordination is also provided to assist new residents with settling into their new home.

Outdoor spaces such as gardens allow residents to enjoy nature and spend time outdoors. Wi-Fi/high-speed internet connectivity keeps them connected with the digital world.

In terms of care services, there is a 24-hour call system in place to ensure that help is always available when needed. Trained staff provide 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers.

For individuals with special dietary needs such as diabetes diets or other dietary restrictions, the community accommodates these requirements. Meal preparation and service are offered to ensure that residents receive nourishing meals tailored to their needs.

Medication management is provided to ensure that residents take the right medications at the right times. A mental wellness program focuses on promoting emotional well-being among residents.

Transportation arrangements are made for non-medical purposes such as shopping or recreational activities. For medical appointments, transportation services are available to ensure that residents can attend their doctor's appointments.

In terms of activities, the community offers concierge services to assist residents in planning their day-to-day activities. Fitness programs are available for those looking to stay active. Planned day trips and resident-run activities provide opportunities for socialization and engagement. Scheduled daily activities ensure that there is always something for residents to participate in.

With nearby cafes, pharmacies, physicians, restaurants, transportation options, and hospitals, the Palace Rehabilitation And Care Center is conveniently located close to essential amenities and services.

Overall, this assisted living community provides a range of amenities and care services to support the well-being and comfort of its residents.

Nearby Places of Interest

Pharmacies

  • Walgreens (1.2 miles)
  • CVS Pharmacy (1.2 miles)
  • CVS Pharmacy (2.1 miles)
  • Wegmans (2.2 miles)
  • Walgreens (2.4 miles)
  • CVS Pharmacy (2.6 miles)
  • Rite Aid (3.1 miles)

Hospitals

  • Jefferson Cherry Hill Hospital (1.2 miles)
  • Cooper University Hospital (6 miles)
  • Aria Health (6.8 miles)
  • Episcopal Hospital (7.5 miles)
  • St Christopher's Hospital for Children (7.8 miles)
  • Jefferson Stratford Hospital (7.9 miles)
  • Virtua Voorhees Hospital (8 miles)

Restaurants

  • The Capital Grille (1.4 miles)
  • Ponzio's Diner-Bakery-Bar (2.1 miles)
  • Yard House (2.1 miles)
  • Bob Evans (2.3 miles)
  • Walt Whitman Service Area (3.9 miles)
  • The Kettle & Grille (4.5 miles)
  • Chick-Fil-A (5.2 miles)

Cafes

  • Starbucks (2.3 miles)
  • Starbucks (2.4 miles)
  • Jersey Java & Tea (3.4 miles)
  • ReAnimator Coffee (7 miles)
  • La Colombe Coffee Roasters (7.2 miles)

Physicians

  • South Jersey Skin Care (3.3 miles)
  • Rothman Institute (4.1 miles)
  • Advocare Heights Primary Care (5.1 miles)
  • Heymann Manders & Green (6 miles)
  • Cooper Medical Building 1 (6.2 miles)
  • Advocare Marlton Pediatrics (6.3 miles)
  • Cooper Internal Medicine (6.3 miles)

Transportation

  • PATCO Westmont Station (3.4 miles)
  • PATCO/NJ Transit: Lindenwold Station (7.5 miles)
  • Jefferson Station (8.3 miles)

Parks

  • Country Farms Park (6.4 miles)
  • Womrath Park (6.5 miles)
  • Palmer Park Farmers Market (7.2 miles)
  • Penn's Landing (7.3 miles)
  • Race Street Pier (7.3 miles)
  • Palmer Doggie Depot (7.3 miles)
  • Piazza Dog Park (7.4 miles)

Theaters

  • Landmark Theatres - Ritz Five (7.6 miles)

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