Newborn Nurses

Pros

• The office staff are very friendly and professional.
• Kristen was marvelous and explained the CPAP technology upgrades clearly.
• The family has consistently trusted NBN for multiple services and regularly recommends them.
• The staff deliver wonderful experiences and are great.
• The receptionist greets visitors warmly and makes them feel welcome.
• Kristin was sweet and informative while going over the CPAP machine.
• Everyone dealt with is personable, patient, and professional.
• They are highly recommended; customers describe them as more than helpful, very friendly and professional.
• Carolyn greets guests on arrival and helps create an amazing overall experience.
• Erin, the manager/supervisor, goes above and beyond to help and solve problems.
• The staff are fun and cheerful.

Cons

• The equipment fails far too often, and staff blame the customer instead of the equipment.
• The company is extremely disorganized and cannot reliably staff nurses as promised.
• They do not provide essential supplies (gloves, wipes, paper towels, sanitizer) and expect customers to supply them instead.
• They promise nurse coverage at certain times, but nurses cancel or fail to show up, leaving clients without care.
• Leadership is described as ineffective or a "lost case," and the company is accused of being dishonest, making excuses, and treating clients as money symbols.
• Customers would not recommend the company due to unreliability and poor service.

Review

The collection of experiences portrays a company that many customers genuinely appreciate for its people and their warmth, even as it struggles with core operational issues. Across the reviews, the throughline is clear: when you walk in or reach out, you're met with friendly, professional, and supportive staff who make you feel seen and cared for. Yet underneath that positive surface, there are serious concerns about equipment reliability, communication, and staffing that leave some people frustrated and doubtful about the overall service.

A recurring theme is the exceptional demeanor and helpfulness of individual staff members. Kristen stands out in particular as "marvelous," with patients recounting how she patiently explained the differences in CPAP technology upgrades and ensured they understood what was changing. Eve, Carolyn, and Erin are repeatedly praised for their attentiveness, courtesy, and willingness to go the extra mile. The reception experience also gets high marks, with one reviewer noting that being greeted warmly made them feel welcome from the moment they stepped in. The sentiment isn't just about courtesy; many readers describe concrete acts of care - thorough setups for first-time CPAP users, clear explanations, and a willingness to stay engaged until problems are resolved.

Parents and long-term users alike highlight the personal touch that makes a difference. A recurring narrative is of families visiting with patience and relief, trusting the staff to guide them through new technology and equipment. The stories describe a sense of partnership with the team: staff members who take time to walk through procedures, who respond empathetically to concerns, and who treat each visit as a collaborative effort to improve comfort and functioning. In several accounts, management involvement - specifically mentioning Erin - shows a willingness to address issues in a thoughtful, humbly proactive way. In these moments, customers feel they're not just customers but valued participants in a shared goal of better care.

This positive, people-centered experience translates into strong loyalty and enthusiastic endorsements. One reviewer expresses unreserved admiration, saying they would give "10 stars" and repeatedly reference how the team's professionalism and kindness left a lasting impression. Another attendee notes that their family has used NBN for many services and continues to recommend the company - an indicator that the brand's best asset is its staff and their ability to deliver personal, dependable service even over time and across different service lines. The emphasis on patient, friendly interactions, paired with patient education and follow-through, creates a powerful, trust-building dynamic for many customers.

However, not all feedback aligns with those glowing experiences. A significantly negative review describes a cascade of systemic problems that undermine trust and satisfaction. The writer characterizes the company as disorganized and unreliable, especially around staffing and coverage. They recount long-standing confusion over nurse availability, conflicting information about who would be on duty, and missed expectations about supplies like gloves, wipes, paper towels, and sanitizers. The situation deteriorates into a broke-down communication loop: statements about coverage that turn out to be false, nonresponsive supervisors, and an on-call service that could not coordinate care. In this account, the core complaint isn't just a single mishap but a pattern of miscommunication and inadequate staffing that ultimately jeopardizes patient care.

The same reviewer pulls no punches about the impact of these failures on their family, describing repeated frustration and disappointment. They recount being told different things by different people, the stress of waiting for nurses who never arrive, and the shame of learning that other cases took precedence over theirs. The culmination is a stark verdict that the company's leadership appears disconnected from the day-to-day realities of patient care, with the director being labeled ineffective. The bottom-line sentiment is that, while the company may strive to be a trusted partner, its current operations fail to meet the basic expectations of reliability and accountability, and that such failures have real consequences for vulnerable clients.

Taken together, the reviews paint a nuanced portrait. The organization clearly excels in delivering warm, attentive, and knowledgeable personal service from several frontline staff members who consistently go above and beyond to help patients understand new technology and to support families during challenging transitions. Those positive interactions generate strong loyalty and high praise for individual employees and, in several cases, for the management team's willingness to intervene to set things right. At the same time, there is a troubling reality of equipment reliability issues and significant systemic problems around nurse staffing, supply management, and communication. When these issues surface, they erode confidence and risk undermining the very trust that comes from those kind, capable, and compassionate staff.

For this organization to sustain and grow its positive reputation, there are clear areas to address. Priorities should include improving equipment reliability and ensuring that faults are acknowledged promptly, with transparent explanations and timely fixes; establishing stable, predictable nurse staffing with documented protocols for coverage and escalation; and implementing tighter communication channels so what is promised to clients is what actually happens. Additionally, maintaining a consistent inventory of essential supplies and clarifying what is provided versus what customers should bring would help prevent the kind of back-and-forth that frustrates families. By aligning the strong human-centered service with reliable operations and clear, accountable processes, the company can convert its most loyal supporters into even stronger advocates and reduce the risk of future missteps that undercut the excellent work its staff already demonstrates.

This part of Cherry Hill, New Jersey is a convenient and bustling area with a variety of amenities nearby. In terms of dining options, there are several restaurants such as Bob Evans, Yard House, and The Kettle & Grille within a short distance. Additionally, there are numerous cafes like Starbucks and Jersey Java & Tea for social gatherings or relaxing outings. For healthcare needs, there are reputable physicians offices including Rothman Institute and Advocare Marlton Pediatrics in close proximity, as well as pharmacies like Walgreens and CVS Pharmacy for easy access to medications. In case of emergencies, there are hospitals like Jefferson Cherry Hill Hospital and Virtua Voorhees Hospital within a reasonable distance. For outdoor activities or leisurely strolls, there are parks like Country Farms Park and Womrath Park nearby to enjoy nature. Transportation options also abound with PATCO Westmont Station and PATCO/NJ Transit: Lindenwold Station providing easy access to other parts of the region. Overall, this part of Cherry Hill offers a well-rounded community with plenty of amenities for seniors looking to settle down in the area.

Restaurants

• Bob Evans (1.3 miles)
• Yard House (2.1 miles)
• The Kettle & Grille (2.2 miles)
• Ponzio's Diner-Bakery-Bar (2.4 miles)
• Walt Whitman Service Area (2.6 miles)
• Redstone American Grill (3.4 miles)
• The Capital Grille (3.8 miles)

Cafes

• Starbucks (1.4 miles)
• Jersey Java & Tea (3.8 miles)
• Starbucks (4.4 miles)
• Starbucks (8.7 miles)
• ReAnimator Coffee (9.5 miles)

Physicians

• Rothman Institute (1.5 miles)
• South Jersey Skin Care (2.5 miles)
• Heymann Manders & Green (3.3 miles)
• Advocare Marlton Pediatrics (3.5 miles)
• Cooper Medical Building 1 (3.5 miles)
• Cooper Internal Medicine (3.6 miles)
• CHOP Specialty Care & Surgery Center (4.7 miles)

Pharmacies

• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.9 miles)
• Rite Aid (3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.5 miles)

Hospitals

• Jefferson Cherry Hill Hospital (2.8 miles)
• Virtua Voorhees Hospital (5.3 miles)
• Jefferson Stratford Hospital (6.2 miles)
• Cooper University Hospital (8.1 miles)
• Virtua Berlin Hospital (9.4 miles)
• Aria Health (9.5 miles)

Parks

• Country Farms Park (4 miles)
• Hainesport Township Park (9.2 miles)
• Womrath Park (9.3 miles)
• Penn's Landing (9.5 miles)
• Race Street Pier (9.5 miles)

Transportation

• PATCO Westmont Station (4.2 miles)
• PATCO/NJ Transit: Lindenwold Station (5.8 miles)