Newborn Nurses in Cherry Hill, NJ

Pros

• The office staff are very friendly.
• Kristen was marvelous.
• Kristin was sweet and informative while going over the CPAP machine.
• The staff here are great, very personable, patient, and professional.
• The receptionist greeted customers warmly and made them feel welcome.
• Erin, the manager, went above and beyond to help and solve the problem.
• Families regularly recommend NBN for services.
• The staff were fun and cheerful.

Cons

• The equipment fails too often, and the staff blame the equipment instead of addressing the issue.
• The company is disorganized and cannot staff nurses as promised, causing a frustrating run-around.
• They do not supply basic items like gloves, wipes, paper towels, and sanitizers, forcing customers to buy them elsewhere.
• The director is described as a lost case, and the company is full of excuses.
• The company is garbage and does not deserve a star.

Review

Newborn Nurses in Cherry Hill is best suited for families who prioritize hands-on CPAP expertise delivered with warmth and personal attention. The community shines when a child or adult needs clear, patient-centered instruction and a friendly, approachable team to guide the setup and ongoing use of CPAP technology. Those who value a caregiver relationship, where the staff remember names, explain options with patience, and make the visit feel welcoming, will find this provider approachable and reassuring. However, the model works best when the client can tolerate occasional scheduling uncertainty and occasional gaps in staffing that can affect routine visits and equipment maintenance.

On the upside, the strongest and most consistent asset is the people. The staff are repeatedly described as personable, patient, and professional, with standout individuals who elevate the experience. Kristen is cited as particularly effective at translating technology changes into understandable steps, and her demeanor helps families feel confident about CPAP use. Carolyn’s welcoming arrival and the overall reception set a positive tone from the moment someone steps in, while Erin’s involvement signals a level of leadership accessibility that many families value. Across multiple visits, the human element remains the clear beacon of value, making complex equipment feel approachable and less intimidating.

Yet the most significant drawback centers on reliability and staffing. Reviews repeatedly flag a pattern of equipment failures that are not quickly resolved, with some telling accounts of blame-shifting and miscommunication about whose responsibility the fault lies with. The most troubling theme is inconsistent nurse coverage and broader staffing gaps, which translate into missed visits, late arrivals, or extended waits for care. The friction around supplies, gloves, wipes, paper towels, sanitizers, adds another layer of frustration and signals a system that’s not consistently prepared to support in-home or on-site care. When a family’s confidence hinges on dependable staffing, these gaps quickly erode trust.

Those pros and cons don’t cancel each other out; they simply rotate the balance based on what matters most to a family at a given moment. For families who can lean into the personal touch, thorough education, and a sense that a committed team is genuinely trying to help, the positives can offer real comfort and practical value, especially during initial transitions to CPAP therapy or new equipment configurations. But for anyone whose needs hinge on consistent, reliably scheduled nursing coverage, timely visits, and predictable supply lines, the cons present enough risk to seriously re-evaluate the fit. The favorable staff experiences cannot fully compensate for repeated staffing and logistics disruptions.

Alternatives warrant careful consideration for those prioritizing reliability and predictability. Other providers with stronger, guaranteed nurse staffing and clearer escalation paths may better serve families needing consistent coverage, overnight or around-the-clock visits, and transparent supply policies. If a family has a critical dependency on timely repairs, guaranteed staffing slots, and a straightforward, accountable workflow, exploring competitors with documented staffing guarantees and tighter operational controls is prudent. For those who can tolerate some variability in scheduling in exchange for top-tier personal service, this community remains a compelling option.

In the end, Newborn Nurses offers an important blend of compassionate, competent CPAP guidance and a genuinely customer-forward culture, anchored by standout individuals who make a meaningful difference on corrective steps and education. The decision hinges on the level of reliability required: if stable staffing and predictable service windows are non-negotiables, seek a provider with firmer guarantees and clearer policies. If the priority is a warm, knowledgeable team that can teach, support, and personalize the CPAP journey despite occasional bumps, this community can indeed be a strong partner, provided the family accepts the potential for scheduling irregularities and supply-related hiccups and takes proactive steps to establish clear expectations and backup plans from the outset.