The Residence at Cherry Hill

Pros

• The Residence at Cherry Hill is clean, organized, and provides excellent care for residents.
• Staff members are friendly, attentive, and responsive to both residents and their families.
• The facility offers a comfortable and welcoming environment for residents.
• Residents receive personalized attention, including follow-ups from staff to check on their wellbeing.
• The food served at the facility is noted to be excellent and well-prepared.
• Various activities are available to keep residents engaged and socially active.
• The layout of the community is accessible and convenient for wheelchair-bound individuals.
• Families appreciate the lower costs compared to other facilities without compromising on quality of care.
• Residents feel a sense of independence while receiving appropriate supervision and support from staff.
• Overall experiences with the medical attention provided have been positive, ensuring that residents' health needs are met effectively.

Cons

• The Residence at Cherry Hill left residents unattended in the dining area, leading to multiple falls without any communication from management regarding these incidents.
• Despite choosing the facility for its appearance and cost, the level of care provided was severely lacking, resulting in a loved one ending up in the hospital.
• Staff were described as being careless and incompetent, with inadequate knowledge about critical medical procedures and protocols.
• The facility was reportedly understaffed, causing ongoing struggles to receive proper care for residents who required assistance.
• Negative experiences overshadowed the initial positive impressions of the facility's cleanliness and organization, revealing issues with fulfilling promised levels of care even after additional payments were made.

Review

The Residence at Cherry Hill has received a spectrum of reviews reflecting residents' and families' experiences, ranging from commendations of the facility’s cleanliness and staff attentiveness to serious criticisms regarding care levels and management responsiveness. The overarching sentiment among many reviewers is that the facility is well-kept, organized, and offers a pleasant living environment for residents, which often contributes to positive impressions during initial visits.

Several reviews highlight the clean and attractive setting of The Residence at Cherry Hill as a significant factor in choosing the facility. One reviewer noted that the rooms were spacious and wheelchair accessible—an important consideration for families with mobility-impaired loved ones. This sentiment was echoed by others who appreciated the facilities' organization and design, noting there were no confusing layouts and adequate space for personal belongings. Visitors praised not only the aesthetic aspects of the community but also its inviting atmosphere, characterized by friendly staff interactions.

Client relations at The Residence at Cherry Hill have drawn exceptional praise in numerous accounts. Reviewers frequently mentioned specific staff members by name, often highlighting Sarah, one of the sales directors, for her outstanding customer service. Families felt supported throughout their transition process; one reviewer specifically pointed out how Sarah consistently checked in on their loved one even after they chose not to move in. Such attentiveness appears to foster trust in staff capabilities while contributing positively to family peace of mind during what can be an emotionally challenging time.

However, despite such glowing feedback regarding staff interactions and community atmosphere, not all reviews were so favorable. There are serious concerns about care levels within the facility. One grieving family expressed deep frustration over understaffing issues leading to inadequate attention given to their loved one. They reported alarming incidents where essential medical protocols were overlooked—notably, an aide's misunderstanding surrounding Do Not Resuscitate (DNR) orders during a critical situation involving their mother’s health crisis. These experiences starkly contrasted with more favorable accounts from others who praised attentive care practices.

Furthermore, some individuals remarked on inconsistent communication between management and families when it came to addressing concerns or changing needs related to resident care levels. Several reviewers mentioned conflicts involving billing processes or medication management that detracted from their overall satisfaction with services offered at The Residence at Cherry Hill. While many found clear explanations throughout different stages in their decision-making process initially comforting, ongoing support after moving-in did not always meet expectations across all cases.

Despite these mixed reviews regarding staffing adequacy and management response times during emergencies or changes in healthcare requirements, other families emphasized notable improvements in residents’ well-being after switching from previous facilities deemed unsatisfactory—their loved ones benefitting greatly from increased socialization opportunities through various activities provided by The Residence at Cherry Hill's programming offerings.

In conclusion, while many reviewers commend The Residence at Cherry Hill for its aesthetically pleasing environment coupled with friendly staff willing to go above and beyond initially within tours or information sessions—serious concerns emerge over staffing shortages impacting quality care delivery when residents needed it most. As potential clients navigate choices on assisted living options amidst these contrasting perspectives—the importance placed upon consistent communication surrounding expectations will ultimately shape individual familial experiences within this community long after initial impressions fade away.

This part of Cherry Hill, New Jersey, offers a convenient and accessible location for senior living. With a variety of physicians' offices and hospitals nearby, residents have easy access to healthcare services. There are also several pharmacies in close proximity for medication needs. In terms of dining options, there are a variety of restaurants and cafes within a few miles, offering plenty of choices for meals out or takeout. Additionally, the area features parks for outdoor activities and relaxation. Public transportation options are available with PATCO stations within a short drive. Overall, this neighborhood provides a well-rounded and convenient environment for seniors looking to settle in Cherry Hill.

Physicians

• Rothman Institute (1.1 miles)
• Heymann Manders & Green (2.3 miles)
• Cooper Medical Building 1 (2.4 miles)
• Advocare Marlton Pediatrics (2.4 miles)
• Cooper Internal Medicine (2.5 miles)
• South Jersey Skin Care (3.2 miles)
• CHOP Specialty Care & Surgery Center (3.8 miles)

Pharmacies

• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Rite Aid (3 miles)
• CVS Pharmacy (3 miles)

Restaurants

• The Kettle & Grille (2 miles)
• Bob Evans (2.3 miles)
• Redstone American Grill (2.3 miles)
• Walt Whitman Service Area (2.6 miles)
• Yard House (3.1 miles)
• Ponzio's Diner-Bakery-Bar (3.1 miles)
• Chick-Fil-A (3.5 miles)

Cafes

• Starbucks (2.3 miles)
• Jersey Java & Tea (4.3 miles)
• Starbucks (5.4 miles)
• Starbucks (8.5 miles)

Parks

• Country Farms Park (3.5 miles)
• Hainesport Township Park (9.3 miles)
• Penn's Landing (10.3 miles)
• Womrath Park (10.4 miles)
• Race Street Pier (10.4 miles)

Hospitals

• Jefferson Cherry Hill Hospital (3.7 miles)
• Virtua Voorhees Hospital (4.2 miles)
• Jefferson Stratford Hospital (5.6 miles)
• Virtua Berlin Hospital (8.3 miles)
• Cooper University Hospital (8.9 miles)

Transportation

• PATCO Westmont Station (4.8 miles)
• PATCO/NJ Transit: Lindenwold Station (5.1 miles)