Complete Care at Voorhees

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Complete Care at Voorhees

3001 Evesham Road, Voorhees, NJ 08043

For more information about senior living options: (844) 490-3973

4.3 from 107 reviews
5 stars
76
4 stars
13
3 stars
2
2 stars
2
1 stars
14

Memory Care Skilled Nursing Facility

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    Overall Review of Complete Care at Voorhees

    Pros

    • pro The staff on the unit are extremely nice and upbeat, creating a welcoming atmosphere.
    • pro The facility is clean and beautiful, and the director of nursing is very pleasant.
    • pro The rehab team is attentive and goes above and beyond to help residents regain mobility.
    • pro Complete Care is welcoming and fosters a caring, inclusive environment through creative programming.
    • pro The staff are consistently friendly, helpful, and professional, making the experience supportive for families.
    • pro Complete Care feels like part of the family, with staff who become extended family to residents.
    • pro Voorhees Center is praised for friendly, nice, and caring staff who are committed to residents' well-being.

    Cons

    • pro The facility has the worst smell a person could take.
    • pro The staff are not attentive to patients' needs.
    • pro The care at the facility definitely needs to be checked into.
    • pro The staff in short-term rehab were uncaring, and a patient fell on the first night.
    • pro The administrator, Susan Love, is described as unprofessional and rude and should not be involved in patient care.
    • pro The facility is dangerously understaffed.
    • pro The food is frankly awful.
    • pro The facility has inadequacies such as running out of food for patients and delays with prescriptions.
    • pro The facility smells of urine, with plants dead, windows leaking, and stains on the carpet.
    • pro There are concerns about resident bruising and overall poor supervision.

    Review

    Complete Care at Voorhees is best suited for seniors who need short-term rehabilitation or active memory-care support and for families who value a welcoming entry experience, clean surroundings, and a care team capable of delivering structured, engaging programming. The facility often shines when the goal is a fresh start after a fall or surgery, or when a loved one benefits from memory-care activities that keep minds engaged and routines predictable. In those use cases, residents can experience genuine warmth from staff, visible efforts to maintain a bright environment, and rehab progress driven by attentive therapists and a cohesive unit.

    That said, this community warrants careful consideration for families seeking near-constant, highly individualized attention or those who prioritize flawless staffing and administration. Several reviews flag ongoing concerns about leadership and staffing levels, including criticisms directed at administrators and a few deeply troubling care experiences. If consistency and meticulous oversight are non-negotiable, or if prior experiences with staffing instability color judgment, alternatives deserve exploration. Prospective families should enter with a clear plan to verify current staffing realities and to interview frontline teams as a predictor of day-to-day care.

    The strongest positives run through the rehab and memory-care experiences. Multiple accounts describe clean, well-kept spaces and friendly, patient-focused attendants. In rehab, unit-level teams backed by engaged therapists and nurses can provide practical progress - patients who can walk again, regain independence, or receive timely assistance during daily activities. In memory care, the unit is praised for its security, purposeful programming, and staff who cultivate a sense of safety and routine. Front-desk and admissions personnel frequently appear as welcoming faces, while recreation and social-service staff contribute to meaningful daily engagement. When the right staff are present, the care environment feels cohesive, energetic, and genuinely supportive.

    Yet the narrative is not uniform. The most glaring concerns cluster around understaffing, inconsistent response times, and perceived variability in the quality of day-to-day care. Reports range from highly capable teams delivering attentive, compassionate service to scenes where patients wait long periods for help, or where basic needs such as meals, water, or meds are not met promptly. Food quality is another recurring gripe in some wings, while others praise the resident-focused activities that keep people engaged. There are also alarming anecdotes about administration, pharmacy delays, and a few distressing safety incidents. Taken together, these mixed experiences underscore a risk that depends heavily on the specific unit, shift, and staff on duty.

    The framework for decision-making is straightforward: the pros can offset the cons if the right unit is selected, the right staff are in place, and due diligence is performed before commitment. Families should prioritize tours that focus on Unit 5 rehab and the memory-care wing, speaking directly with the floor managers, therapists, and nurses about staffing ratios, call-light responsiveness, and daily schedules. Check references with current residents' families, verify the pharmacy workflow, and ask for specific care plans that address a loved one's needs. If possible, arrange a trial stay or a visit during different times of day to observe consistency in care, cleanliness, and engagement.

    In the end, Complete Care at Voorhees presents a credible option with real strengths in rehabilitation and memory care, anchored by welcoming staff and a bright, clean environment. However, the breadth of reported concerns - especially around staffing stability and administrative conduct - means families should approach with a critical, investigative mindset. Favor this community if a thorough, unit-focused due-diligence process confirms stable staffing, responsive care, and a track record of positive rehab outcomes. If that confirmation cannot be obtained, or if risk tolerance for inconsistent care or leadership issues is low, it is prudent to compare nearby facilities that offer stronger assurances around staffing, safety, and everyday reliability.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Philadelphia International (16 miles away) Philadelphia International (16 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Hospice care Hospice careHospice care is important for seniors as it provides specialized end-of-life support, pain management, and emotional comfort for both the senior and their loved ones. It allows seniors to maintain dignity, receive personalized care, and spend their remaining time in a peaceful and comfortable environment.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Complete Care at Voorhees is a skilled nursing facility located in Voorhees, NJ. Our community provides a range of care services to meet the unique needs of our residents. With 24-hour supervision and assistance with activities of daily living, our dedicated team ensures that residents receive the support they require.

    Our fully furnished accommodations offer a comfortable and inviting atmosphere for our residents. Each room features cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. Residents can enjoy the beautiful garden and outdoor space or relax in our well-appointed dining room.

    We understand that mealtimes are an important part of daily life, which is why we offer special dietary restrictions to cater to individual needs. Our experienced staff takes care of all meal preparation and service, ensuring that residents receive delicious and nutritious meals every day.

    At Complete Care at Voorhees, we prioritize mental wellness as well. We provide a mental wellness program for those who need additional support in maintaining their cognitive functions. Our specialized memory care programming helps individuals with memory-related issues, offering them a safe and comforting environment.

    Transportation is made easy with our arrangement for medical transportation as well as transportation to doctors' appointments. Additionally, respite or short-term stays are offered for those needing temporary care or recovery support.

    In terms of nearby amenities, there are several cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals in close proximity to our community. Residents can easily access these facilities for their convenience.

    Overall, Complete Care at Voorhees is committed to providing exceptional care services in a comfortable and supportive environment. We strive to meet the physical and emotional needs of our residents while promoting independence and overall well-being.

    Nearby Places of Interest

    Physicians

    • Advocare Marlton Pediatrics (0.5 miles)
    • Cooper Medical Building 1 (0.6 miles)
    • Cooper Internal Medicine (0.8 miles)
    • Heymann Manders & Green (0.9 miles)
    • Rothman Institute (2.6 miles)
    • CHOP Specialty Care & Surgery Center (3 miles)
    • The Endo Center at Voorhees (3.1 miles)

    Pharmacies

    • CVS Pharmacy (0.7 miles)
    • CVS Pharmacy (1.2 miles)
    • Rite Aid (1.4 miles)
    • CVS Pharmacy (2.4 miles)
    • CVS Pharmacy (2.7 miles)
    • Rite Aid (2.8 miles)
    • CVS Pharmacy (3.2 miles)

    Restaurants

    • Redstone American Grill (0.8 miles)
    • The Kettle & Grille (3.1 miles)
    • Chick-Fil-A (3.1 miles)
    • Walt Whitman Service Area (3.9 miles)
    • McDonald's (4.4 miles)
    • Bob Evans (4.4 miles)
    • Chick-Fil-A (4.4 miles)

    Hospitals

    • Virtua Voorhees Hospital (2 miles)
    • Jefferson Stratford Hospital (5 miles)
    • Jefferson Cherry Hill Hospital (5.9 miles)
    • Virtua Berlin Hospital (6.2 miles)

    Parks

    • Country Farms Park (3.2 miles)
    • Hainesport Township Park (9.8 miles)

    Cafes

    • Starbucks (4.5 miles)
    • Jersey Java & Tea (6 miles)
    • Starbucks (7.5 miles)
    • Starbucks (8.8 miles)
    • Starbucks (9.2 miles)
    • Panera Bread (9.4 miles)

    Transportation

    • PATCO/NJ Transit: Lindenwold Station (4.5 miles)
    • PATCO Westmont Station (6.6 miles)

    Places of Worship

    • St Charles Boromeo Catholic Church (10.5 miles)

    Frequently Asked Questions

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