Complete Care at Voorhees

Pros

• The staff is very nice and professional.
• Unit 5 for rehab was wonderful.
• Suzanne the administrator was patient, kind and very efficient.
• One of the nurses, Sara, was amazing.
• Leticia, Clarissa and Orlando, the LPNs, were like Superman—constantly assisting patients with patience and grace.
• Chris keeps the place immaculate and has a smile for me every day.
• Complete Care is a small, well-managed facility that is effective, especially when residents are overwhelmed.
• The social worker took care of details and helped with the process.
• This is a great choice for rehab; I would choose it again.
• The facility is very clean and the staff are friendly and helpful.

Cons

• The mother is being starved and neglected.
• The facility allegedly baited guardianship, leaving the family with no ability to assist.
• After guardianship, she became immobile, unable to feed herself, and heavily medicated.
• She weighs under 95 pounds and is skin and bones.
• She has had multiple bedsores in recent months and has lost about 15 pounds.
• Her mouth was crusty and dry, indicating dehydration, and her voice was hoarse while her face appeared unwashed.
• Aides had to scramble to locate breakfast trays, indicating poor coordination.
• The administrator is described as dismissive and unprofessional, undermining family concerns.
• The facility is dangerously understaffed and not attentive to residents’ needs.
• The food is awful and there have been reports of insufficient meals.

Review

Complete Care at Voorhees is best suited for families seeking a rehabilitation- and memory-care focused environment where the daily program is active, social, and above-average in cleanliness and front-line care. The facility tends to reward residents who participate in structured activities and who benefit from hands-on attention from nursing and therapy staff. For short-term rehab with a clear pathway back to independence, and for memory-care residents who respond well to routine, predictable programming, this community can deliver tangible benefits: a clean, pleasant campus; a front-office that feels welcoming; and therapy teams that move residents to meaningful improvements. It is less ideal for families that require ironclad guarantees of continuous, high-intensity supervision or for those who prioritize a uniform, consistently flawless experience across all shifts. In short, this is a practical fit when rehab momentum and social engagement are the primary goals, and when family oversight can be maintained.

Nevertheless, alternatives should be on the table for anyone with serious, ongoing long-term care concerns or a history of handling complex medical needs with tight, reliable oversight. Several reviews flag leadership and staffing questions that ripple through day-to-day care. Some families report abrupt, leadership-driven deterioration in care quality, and others describe experiences where communication and accountability felt reactive rather than proactive. If stability in administration and uniform staff responsiveness across shifts is nonnegotiable, it may be prudent to explore other options. Prospective residents with a sensitivity to management style or with fears about oversight should consider facilities with a track record of consistent leadership and transparent governance, even if that means compromising slightly on other amenities.

The strong points in favor of Complete Care at Voorhees often center on the bedside and the day-to-day living experience: genuinely friendly front-desk staff, a well-maintained, clean environment, and a rehabilitation program staffed by clinicians who are described as capable, patient, and thorough. Families consistently praise nurses and aides who monitor medications closely, therapists who push for measurable progress, and social and activities staff who design engaging programs. A number of reviewers highlight memory-care units that feel secure and purposefully engaging, with staff who take time to explain routines and to involve families in planning. For residents who thrive on structured routines, regular social outlets, and clear ongoing communication about progress, these are meaningful, tangible advantages that can offset some logistical shortcomings.

On the flip side, notable negatives recur in the stories of several families and guests. Understaffing appears in multiple accounts, with concerns about the pace of care, timely help with meals, and general attentiveness during shifts. Odors, cleanliness lapses in some areas, and inconsistent attention to personal care come up in a subset of visits, paired with warnings about medication management and responsiveness. A recurring theme is the variability of experience by unit and staff assignment, which can translate into a decent stay for some residents and a concerning one for others. The most serious questions center on governance and accountability, reported incidents where relatives felt unheard or where problems were not promptly escalated and addressed. These are not universal claims, but they are persistent enough to demand active investigation before committing long-term, especially for residents with high medical needs or dementia requiring constant supervision.

Within this mix, there are clearly standout strands worth noting for decision-makers. Rehab-focused teams have earned praise for helping residents regain mobility and confidence, with specialists who keep families informed about progress and next steps. The dementia and memory-care environments are respected by some families for their engaging activities and secure layout, offering real opportunities for cognitive stimulation and social connection. Yet, the same voices that celebrate these strengths also urge diligence: ask to meet the unit leader, request a tour during varying shifts, and observe care delivery during meals and meds rounds. Look for consistency, are aides arriving on time, are medications administered accurately, and is there a clear, documented plan that the family can review regularly?

The practical path forward is decisive and specific. If rehabilitation is the priority, arrange a trial period that includes observation of therapy sessions, medication management, and the coordination between nursing and rehab teams. Request current staffing levels by shift and ask for recent quality metrics, incident reports, and steps taken to address any past concerns. For memory care, tour the dementia unit at different times of day, speak with floor staff and the social worker about daily programming, and verify how often families are updated on mood, mobility, and Nutrition and hydration status. If leadership is a concern, seek a candid conversation with the administrator or the director of nursing to understand how they handle complaints, staffing gaps, and safety issues. Only with a comprehensive, in-person assessment can one determine whether this community will consistently meet expectations or if alternatives will deliver more reliable peace of mind for a loved one.

Physicians

• Advocare Marlton Pediatrics (0.5 miles)
• Cooper Medical Building 1 (0.6 miles)
• Cooper Internal Medicine (0.8 miles)
• Heymann Manders & Green (0.9 miles)
• Rothman Institute (2.6 miles)
• CHOP Specialty Care & Surgery Center (3 miles)
• The Endo Center at Voorhees (3.1 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.2 miles)

Restaurants

• Redstone American Grill (0.8 miles)
• The Kettle & Grille (3.1 miles)
• Chick-Fil-A (3.1 miles)
• Walt Whitman Service Area (3.9 miles)
• McDonald's (4.4 miles)
• Bob Evans (4.4 miles)
• Chick-Fil-A (4.4 miles)

Hospitals

• Virtua Voorhees Hospital (2 miles)
• Jefferson Stratford Hospital (5 miles)
• Jefferson Cherry Hill Hospital (5.9 miles)
• Virtua Berlin Hospital (6.2 miles)

Parks

• Country Farms Park (3.2 miles)
• Hainesport Township Park (9.8 miles)

Cafes

• Starbucks (4.5 miles)
• Jersey Java & Tea (6 miles)
• Starbucks (7.5 miles)
• Starbucks (8.8 miles)
• Starbucks (9.2 miles)
• Panera Bread (9.4 miles)

Transportation

• PATCO/NJ Transit: Lindenwold Station (4.5 miles)
• PATCO Westmont Station (6.6 miles)

Places of Worship

• St Charles Boromeo Catholic Church (10.5 miles)