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4.3 from 125 reviews
5 stars
90
4 stars
13
3 stars
3
2 stars
2
1 stars
17
Overall Review of Complete Care at Voorhees
common19 reviews mention this
Staff are often helpful
Residents and families frequently describe the staff as kind, attentive, and responsive.
Across many reviews, people describe staff members as friendly and professional, with caregivers who follow through on questions about care and medications. Several comments praise nurses and aides for being helpful during visits and during rehab routines, including when residents need extra reassurance or coordination. Even reviews that are mixed or critical still include examples of specific staff members being caring or supportive.
caveat4 reviews mention this
Odors are a recurring concern
Several reviewers report strong urine-related odors in common areas or rooms.
Multiple one-star reviews specifically call out a urine-like smell, including complaints that the facility reeks even during a short drop-off or visit. Other negative comments tie the smell to broader cleanliness and maintenance issues, such as dirty areas and stained surfaces. A few positive reviews contrast that with reports of fresh-smelling spaces, but odor complaints still show up consistently enough to stand out.
caveat4 reviews mention this
Some reviews cite understaffing
Some residents and families report understaffing that affects attention to needs.
While many reviews describe attentive care, several others describe staffing gaps that lead to delayed help and limited supervision. Comments include claims of being dangerously understaffed and difficulty getting staff to respond promptly, including when residents need assistance with meals or bathroom help. A few mixed reviews also mention staff shortages, even while still appreciating activities and generally decent meals.
common8 reviews mention this
Meals are mixed in reviews
Dining quality varies, with some reviewers praising meals and others calling them poor.
Some families say meals are usually good or that a resident enjoyed dining like buffets, and a few mention snacks positively. Other reviews are sharply negative, calling the food awful or even describing missed or inadequate meals, including concerns about enough food being available. There are also comments that portioning or timing can be inconsistent, which helps explain why satisfaction with dining isnāt uniform.
differentiator2 reviews mention this
Memory care programming gets praise
Memory care reviews highlight structured activities and a secure, engaging environment.
Two reviews focused on the memory care or dementia unit describe a busy daily routine with games, parties, and activities meant to challenge memory. One reviewer also notes that the unit is secure and that residents are kept engaged throughout the day. These accounts align with the care services the community offers for memory-related needs and specialized programming.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
The features offered by Complete Care at Voorhees are designed to address the unique needs of residents navigating dementia or Alzheimer's disease, enhancing their daily quality of life and promoting safety. Assistance with dressing and bathing not only fosters dignity but also helps residents maintain a sense of routine, which is crucial for those with memory impairments. Medication management ensures that individuals receive the correct dosages at appropriate times, minimizing health risks associated with missed or improper medications. Meal preparation and service cater to nutritional needs while considering dietary restrictions, further supporting overall well-being. The arrangement of transportation for medical appointments facilitates access to necessary healthcare services, ensuring continuity in medical oversight through coordination with healthcare providers. Activities of daily living assistance combines support with routine tasks like transfers, enhancing mobility while preventing injuries. Furthermore, 24-hour supervision provides peace of mind for families and a secure environment for residents. Programs focused on mental wellness and specialized memory care are tailored to engage cognitive skills and reduce anxiety, ultimately enriching the lives of those experiencing mild cognitive impairment or more advanced stages of dementia.
Complete Care at Voorhees on seniors.fyi includes 5 photos including images showing windows, decor, seating area, physical therapy, rehabilitation, exercise room, dining, building, and more.
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Landscaping, Building, Architecture, Sidewalk, and Brick Exterior
Windows
Rehabilitation, Physical Therapy, and Exercise Room
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