Kresson View Ctr in Voorhees, NJ

Pros

• The staff are extremely nice and patient with residents.
• The facility is extremely clean and well taken care of.
• The staff are very attentive, providing quick and helpful responses to questions.
• Everyone is friendly, and daily activities are available, helping residents feel heard.
• Nurses and aides are compassionate, professional, and dedicated.
• Yi Chen is a wonderful nurse who makes residents feel comfortable and cared for.
• The atmosphere is warm, welcoming, and full of engaging activities.
• The staff feel like family, consistently going above and beyond to help.
• The care team delivers outstanding, high-quality care.
• Families frequently note that staff communicate well and treat residents with respect.

Cons

• The care was minimal, leaving a resident with injuries when they returned home.
• The food was disgusting.
• The facility smelled strongly of urine.
• The staff were unprofessional and inattentive, often on their phones.
• The facility was severely understaffed, leading to delays and poor service.
• Residents were left in diapers for hours without assistance.
• There were bed bug infestations.
• Items were reportedly stolen from residents and insurance was billed for services not received.
• Phone lines were routinely unanswered, showing a lack of responsiveness.
• Rehab and therapy were inconsistently delivered, with some days skipped.

Review

Kresson View Center in Voorhees is best suited for families seeking a skilled-nursing environment that emphasizes rehab potential, a warm, home-like atmosphere, and a staff that members repeatedly describe as compassionate and accessible. The center is clearly valued by many for its cleanliness, daily activities, and a nursing/therapy team that can deliver attentive care in a supportive, welcoming setting. For seniors who want engagement, reliable therapists, and caregivers who feel like a local team rather than distant operators, this community often checks those boxes. It stands out as a practical option for short-term rehabilitation after surgery or decline, and for long-term residents who thrive on consistent social programming alongside professional nursing support.

Careful consideration should be given to those who may want alternatives. A subset of reviewers raises red flags about staffing levels, responsiveness, and the consistency of day-to-day care, including timely assistance and toilet or mobility support. A few families report distressing experiences - long waits for help, perceived neglect, and significant gaps in communication. There are also accounts of odor issues, uneven food quality, and even assurances of safety that do not align with every family's expectations. For residents with very high needs for constant, one-on-one supervision, or for families who require a strictly controlled, data-driven care plan, other facilities may offer more predictable staffing patterns and oversight.

The strongest pro this community runs on is the quality and warmth of the caregiving team. Repeated voices praise nurses, aides, and social workers who listen, explain, and partner with families. The therapy program earns frequent commendations for effectiveness, and families note that residents are "heard" and treated with respect. Cleanliness and a generally welcoming atmosphere are common themes, as are visible efforts to keep residents engaged with activities and social interaction. The domicile feel - clear corridors, neat rooms, and accessible staff - makes a tangible difference for families evaluating daily life for their loved ones.

Yet the main cons cited by some reviewers cannot be dismissed. Reports of understaffing and inconsistent coverage, especially on weekends, create real concern about timely care and prompt responses. A handful of accounts describe poor coordination among staff, delays in delivering medications or attending to basic needs, and, in a minority of cases, troubling allegations about safety and administrative responsiveness. There are also persistent complaints about odors, variable food quality, and in some reviews, the presence of bed space and room conditions that do not meet every family's expectations. Given the breadth of experiences, the facility's performance appears highly dependent on shift coverage, department leadership, and the particular caregivers assigned to a given resident.

These pros and cons can be weighed by focusing on what matters most to the decision-making family. If rehab efficacy, a lively activity calendar, and caregivers who genuinely communicate with families are paramount, Kresson View often offsets potential downsides through strong clinical engagement and a reassuring, compassionate daily environment. If, instead, the priority is consistently rapid response, pristine everyday operations with flawless food, and ironclad assurances about uninterrupted, 24/7 one-on-one attention, it is prudent to widen the search and compare other options with documented staffing ratios and patient feedback that aligns with those standards. The decision should hinge on the resident's care needs, tolerance for occasional service variability, and the family's capacity to stay actively involved.

For families choosing Kresson View, a disciplined due-diligence approach is essential. Schedule in-person tours and observe not only common areas but also how staff interact with residents during peak times. Ask pointed questions about staffing levels by shift, response times, and the care-planning process; request to meet the director of nursing and the social worker who would shepherd the plan of care. Seek recent, concrete examples of rehab progress, daily routines, and how dietary needs are accommodated. When visiting, give weight to the voices of residents and families who express comfort with the care team and the facility's cleanliness, while also probing any persistent concerns about communication and responsiveness.

In the end, Kresson View Center offers a credible, capable option for many seniors - particularly those prioritizing rehab outcomes, social engagement, and a generally respectful caregiving culture. The breadth of positive experiences validates its core strengths, yet the darker notes in a minority of reviews cannot be ignored. For families willing to invest in careful onboarding, transparent communication, and ongoing oversight, this community can be a reliable home that delivers meaningful recovery and daily companionship. If those conditions feel uncertain, broader exploration remains advisable before committing.

This part of Voorhees, New Jersey is a well-equipped and convenient area for senior living. With several pharmacies within a few miles radius, accessing medication and healthcare supplies would be easy. There are also multiple physician offices nearby, offering various medical services and specialties. The presence of reputable hospitals such as Virtua Voorhees Hospital ensures that residents have access to quality healthcare facilities. Additionally, there are various dining options including popular chains like Redstone American Grill and Chick-Fil-A, as well as cafes like Starbucks and Panera Bread for socializing and enjoying a meal. The proximity to parks like Country Farms Park provides opportunities for outdoor recreation and relaxation. Overall, this area offers a mix of amenities and services that would cater to the needs of seniors looking for a comfortable and convenient living environment.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Rite Aid (1 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (3.7 miles)

Physicians

• Cooper Medical Building 1 (0.2 miles)
• Cooper Internal Medicine (0.3 miles)
• Advocare Marlton Pediatrics (1.1 miles)
• Heymann Manders & Green (1.5 miles)
• CHOP Specialty Care & Surgery Center (2.4 miles)
• Rothman Institute (2.7 miles)
• The Endo Center at Voorhees (3 miles)

Restaurants

• Redstone American Grill (1.3 miles)
• Chick-Fil-A (2.5 miles)
• The Kettle & Grille (3.3 miles)
• Walt Whitman Service Area (3.4 miles)
• McDonald's (4.2 miles)
• Chick-Fil-A (4.3 miles)
• Bob Evans (4.4 miles)

Hospitals

• Virtua Voorhees Hospital (2 miles)
• Jefferson Stratford Hospital (4.5 miles)
• Jefferson Cherry Hill Hospital (5.6 miles)
• Virtua Berlin Hospital (6.1 miles)

Parks

• Country Farms Park (3.7 miles)
• Hainesport Township Park (10.3 miles)

Transportation

• PATCO/NJ Transit: Lindenwold Station (3.9 miles)
• PATCO Westmont Station (6.1 miles)

Cafes

• Starbucks (4.5 miles)
• Jersey Java & Tea (5.5 miles)
• Starbucks (7.2 miles)
• Starbucks (8.2 miles)
• Starbucks (8.8 miles)
• Panera Bread (9 miles)

Places of Worship

• St Charles Boromeo Catholic Church (10.1 miles)