Comfort Hands Home Healthcare

Pros

• They are very professional and resolve concerns in a timely manner.
• Bridget is a very nice person who cares about both staff and patients.
• She goes to patient homes to ensure everything is good.
• She provides PPE for the comfort and security of patients and workers.
• The staff are very nice and reliable.
• Bridget was very professional and secured a good aide whom the family adored.

Cons

• The head manager, Stephanie, is described as the worst person to talk to in a crisis.
• Stephanie is rude, uncommunicative, and should not be working there.
• The agency is described as criminal and negligent for leaving patients without coverage and using unqualified staff.
• They threaten to send cases back to insurance when questioned, undermining trust.
• The company is unreliable and frequently no-shows scheduled visits, with no notification.
• They skip days and rotate staff, showing a lack of patience with elderly clients.
• They fail to provide consistent aides, causing stress and hardship for clients who need help with daily tasks.

Review

The reviews about Comfort Hands reveal a wide spectrum of experiences, ranging from heartfelt praise to severe frustration. On one end, families describe a agency that can mobilize quickly, communicate effectively, and place compassionate, capable aides in their homes. On the other end, there are frequent reports of missed visits, poor communication, and management issues that left clients feeling neglected and unsafe. Taken together, the feedback paints a picture of an organization that, for some clients, delivers reliable support and professional care, while for others, it falls short in ways that deeply affect daily living and health.

A recurring theme among the harsher reviews is frustration with management and communication. One client singles out a head manager named Stephanie, claiming she is the worst person to speak with during a crisis, noting that Stephanie raised her voice and failed to communicate effectively. The reviewer even expressed a desire to speak to headquarters, alleging that Stephanie was rude and unhelpful, and arguing that she should not be working there. These remarks emphasize a belief that frontline care is undermined when management does not respond with calm, clear, and respectful lines of communication.

Another strand of user experience concerns scheduling gaps and insufficient coverage. Several reviewers describe difficulty obtaining an aide, with statements about a lack of communication and inconsistent hours. In one lengthy account, a client explains that they were told they needed more hours, but those hours did not translate into real help; they were getting only nine hours per week from another company, while insurance had approved up to 45 hours. The client details practical, daily tasks - laundry, vacuuming, changing linen, and dishes - and conveys how fatigue from a pacemaker and limited support makes even small chores feel overwhelming. This thread underscores a common complaint: mismatched expectations about hours and a mismatch between what is promised and what is delivered.

Amid the criticisms, there are notable positive notes that offer a counterbalance. Some reviewers praise the agency as "VERY PROFESSIONAL" and credit it with resolving concerns promptly, using phrases like "BRAVO ZULU to this company." Within these compliments, names such as Bridget surface as trusted and effective leaders. One reviewer calls Bridget "a very nice person" who genuinely cares about both staff and patients, goes to patient homes to ensure everything is in order, and provides PPE to protect both patients and workers. Another account highlights that when an aide from another agency failed to show up, Bridget stepped in to find a reliable aide who was welcomed by the patient. These endorsements illustrate that, for some families, competent staff leadership and dependable caregivers can make a meaningful difference in the patient's experience.

Yet even among favorable anecdotes, the service can still be inconsistent. Some reviews acknowledge nice and reliable staff, which suggests that the company can indeed place dependable caregivers who meet families' needs. However, in other cases, reviewers describe the same organization as "Absolutely criminal, negligent," accusing it of leaving patients with no coverage, sending unqualified staff, and being extremely rude. In these messages, asking questions about scheduling or policy is perceived as a threat that could lead to the "case back to insurance." The tension between positive and negative experiences points to a broader pattern: service quality seems highly variable, potentially depending on who is assigned and who is managing the client's case at any given time.

The most troubling reviews focus on no-shows, lack of notification, and inconsistent staffing. Multiple accounts detail visits that never occurred, or visits that arrived late and left early, without proper communication. One reviewer highlights a no-show pattern even after the nurse stated someone would come. Another describes being told that no one would be sent after they complained about insufficient hours, followed by a lack of any notification. The fear expressed in these reviews is that the elderly or medically dependent clients are left without essential support, which is especially alarming when care involves hygiene or activities of daily living. Some reviewers even claim that these experiences prompted state-level involvement or professional accountability efforts, underscoring the seriousness with which families view these failures.

In one contrasting note, a family recounts a positive outcome from engaging Comfort Hands: Bridget's professionalism helped secure a high-quality aide who was genuinely appreciated by the patient. This instance shows that when the organization aligns its personnel and communication, the care experience can be reliable and comforting. The mixed tone across reviews - ranging from praise for effective leadership and dependable caregivers to condemnation for miscommunication and neglect - suggests that client outcomes may hinge on individual circumstances, including the specific staff assigned, the supervisor overseeing the case, and the clarity of expectations set at the outset.

Overall, the collection of reviews conveys that Comfort Hands has the potential to deliver compassionate, professional in-home care, particularly when staff like Bridget are involved and communication is clear and proactive. At the same time, the critiques reveal serious gaps in reliability and responsiveness that can jeopardize the welfare and peace of mind of clients and their families. The contrasting narratives - ranging from "very nice staff, and reliable" to "do not trust them with your family" and reporters who describe the agency as negligent - highlight the critical importance of consistent scheduling, transparent communication, and accountable management in delivering quality home care.

This area of Marlton, New Jersey, offers a variety of healthcare options for seniors, with several reputable physicians, pharmacies, and hospitals located within a few miles. Residents have convenient access to quality medical care at Rothman Institute, Cooper Medical Building, and CHOP Specialty Care & Surgery Center. In terms of dining options, there are various restaurants nearby such as The Kettle & Grille and Redstone American Grill. Additionally, coffee lovers can enjoy cafes like Starbucks for a morning pick-me-up. For outdoor recreation, Country Farms Park provides a peaceful setting for leisurely walks or picnics. Transportation is easily accessible with PATCO stations in Westmont and Lindenwold just a short drive away. Overall, this part of Marlton offers a mix of healthcare services, dining choices, recreation opportunities, and convenient transportation options for seniors considering the area for living.

Physicians

• Rothman Institute (0.1 miles)
• Heymann Manders & Green (2 miles)
• Advocare Marlton Pediatrics (2.3 miles)
• South Jersey Skin Care (2.5 miles)
• Cooper Medical Building 1 (2.8 miles)
• Cooper Internal Medicine (2.9 miles)
• CHOP Specialty Care & Surgery Center (4.7 miles)

Restaurants

• The Kettle & Grille (1 miles)
• Bob Evans (2.1 miles)
• Redstone American Grill (2.1 miles)
• Yard House (2.8 miles)
• Walt Whitman Service Area (3.6 miles)
• Ponzio's Diner-Bakery-Bar (3.9 miles)
• Chick-Fil-A (4.4 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Rite Aid (3.5 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.8 miles)

Cafes

• Starbucks (2.1 miles)
• Jersey Java & Tea (5.2 miles)
• Starbucks (6 miles)
• Starbucks (9.5 miles)

Parks

• Country Farms Park (2.5 miles)
• Hainesport Township Park (8.3 miles)

Hospitals

• Jefferson Cherry Hill Hospital (4.3 miles)
• Virtua Voorhees Hospital (4.5 miles)
• Jefferson Stratford Hospital (6.5 miles)
• Virtua Berlin Hospital (8.7 miles)
• Cooper University Hospital (9.6 miles)

Transportation

• PATCO Westmont Station (5.6 miles)
• PATCO/NJ Transit: Lindenwold Station (6 miles)