Always There in Home Health Care LLC

Pros

• Always There has provided peace of mind for families with their exceptional caregiver services.
• The family-owned aspect of Always There is highly appreciated by clients who value local businesses.
• Many families have found their caregivers to be reliable and a perfect match for their loved ones' needs.
• Customers commend the 24-hour live-in caregiver service for enhancing the well-being and happiness of their elderly family members.
• Clients have expressed gratitude for the personal touch and involvement of the company's staff, making them feel like part of the family.
• Positive experiences with long-term caregivers have greatly improved clients' parents' health and overall quality of life.
• Always There successfully facilitates transportation to doctor's appointments, promoting active lifestyles for seniors in their own homes.

Cons

• The aides spoke little English and were hard to understand, demonstrating poor communication skills.
• The caregivers lacked proper training and did not know the basics of caring for elderly or bed-bound individuals.
• Aides spent more time on their cell phones than providing care to their clients, showing a lack of initiative.
• Detailed instructions given to aides were not followed, leading to neglect of the client's needs.
• The aide's language skills were inadequate, making it difficult for the client to understand them.
• The company had serious issues with communication, including failure to return calls and provide important updates.
• There was a frustrating delay in starting services, which led to a refund request due to poor customer service experiences.

Review

In the world of in-home caregiving, experiences can vary dramatically; this is clearly illustrated by the contrasting reviews for one particular company, Always There. On one hand, there are testimonials highlighting the profound positive impact their services have had on families and their elderly loved ones. Conversely, some customers express severe dissatisfaction with caregivers who lacked essential skills and communication abilities. These two sides paint a complex picture of a service that has both significantly improved and deeply troubled certain clients.

Many families value the personalized approach offered by Always There, especially its family-owned, local business model. Clients appreciate that the caregivers often become part of the family dynamic, fostering strong relationships built on trust and understanding. For instance, several reviewers showcased how their parents flourished emotionally and physically after receiving care from Always There. One individual shared that their 24-hour live-in caregiver became an integral part of their parents' lives over three years, allowing them to lead active, fulfilling lives while remaining in the comfort of their own home.

However, not all experiences have been as favorable. Some clients encountered caregivers who were poorly trained or had insufficient language skills to communicate effectively with those they were tasked to care for. In multiple reviews, individuals articulated how aides often seemed disengaged from their responsibilities—spending excessive time on personal cell phones instead of attending to patients’ needs. A particularly alarming review detailed how an aide failed to assist a bed-bound patient appropriately, leading not only to feelings of neglect but also raising concerns about safety and well-being in potentially hazardous situations.

The communication practices within Always There drew criticism as well. A few reviewers cited significant delays in response times when attempting to reach out for support or inquiries regarding services during the initial signup process. Instances where important messages went unanswered created frustration among families seeking reliable assistance for elderly relatives requiring immediate help. This lack of timely communication muddied expectations and eroded trust before any caregiving relationship even began.

On another note, there were clients who expressed overall satisfaction regarding customer service and ease of access provided by Always There’s 24-hour phone service—a feature praised for ensuring direct contact instead of dealing with voicemail systems commonly found at larger companies. Nevertheless, juxtaposed against that convenience was feedback indicating failure in relaying critical information or updates concerning aid assignments or status changes—issues that left some families scrambling for alternatives after putting faith in what appeared initially promising.

Ultimately, it seems that Always There embodies a mixture of relatively high-quality caregiving experiences alongside serious operational challenges related to training protocols and effective communication methods. While many clients laud the kindness and efficacy displayed by particular caregivers—crediting them with revitalizing the quality of life for aging parents—the negative anecdotes provide stark reminders of areas needing improvement within caregiver selection processes and customer service practices alike.

It is evident from these various accounts that potential clients must weigh testimonies carefully before making decisions regarding elder care through this agency—or perhaps any agency operating under similar conditions. Future improvements could solidify Always There's reputation as a dependable provider capable of meeting diverse needs across different communities while maintaining crucial lines of communication with those they serve.

This part of Mount Laurel, New Jersey offers a convenient and bustling area for senior living. With numerous cafes like Starbucks and Jersey Java & Tea, as well as a variety of restaurants such as Bob Evans and Chick-Fil-A, there are plenty of dining options to enjoy. Access to healthcare is also easily accessible with establishments like Rothman Institute and Advocare Marlton Pediatrics nearby. Additionally, there are several pharmacies within a short distance including Walgreens, Rite Aid, and CVS Pharmacy. For recreation, residents can visit parks like Country Farms Park or Hainesport Township Park for outdoor activities. In terms of healthcare facilities, there are reputable hospitals such as Jefferson Cherry Hill Hospital and Virtua Voorhees Hospital in close proximity. With public transportation options available through the PATCO Westmont Station and PATCO/NJ Transit Lindenwold Station, getting around the area is convenient for seniors looking to live in this vibrant part of Mount Laurel.

Cafes

• Starbucks (0.8 miles)
• Jersey Java & Tea (5 miles)
• Starbucks (5.2 miles)

Restaurants

• Bob Evans (0.9 miles)
• The Kettle & Grille (1.3 miles)
• Yard House (1.5 miles)
• Redstone American Grill (3.4 miles)
• Ponzio's Diner-Bakery-Bar (3.5 miles)
• Chick-Fil-A (3.8 miles)
• Walt Whitman Service Area (3.9 miles)

Physicians

• Rothman Institute (1.2 miles)
• South Jersey Skin Care (1.4 miles)
• Heymann Manders & Green (3.3 miles)
• Advocare Marlton Pediatrics (3.6 miles)
• Cooper Medical Building 1 (4 miles)
• Cooper Internal Medicine (4.1 miles)
• Layton Mark Reconstructive Orthopedics At Medford Medford (5.6 miles)

Pharmacies

• Walgreens (2.6 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.4 miles)
• Wegmans (3.5 miles)
• CVS Pharmacy (3.9 miles)

Parks

• Country Farms Park (3.2 miles)
• Hainesport Township Park (7.9 miles)
• Womrath Park (9.5 miles)

Hospitals

• Jefferson Cherry Hill Hospital (3.6 miles)
• Virtua Voorhees Hospital (5.7 miles)
• Jefferson Stratford Hospital (7.3 miles)
• Cooper University Hospital (9 miles)
• Aria Health (9.7 miles)

Transportation

• PATCO Westmont Station (5.3 miles)
• PATCO/NJ Transit: Lindenwold Station (6.8 miles)