Independence Care Of New Hampshire is an assisted living community in Concord, NH.
Information last verified:
10 Ferry Street Ste 404, Concord, NH 03301
For more information about senior living options: (866) 208-4318
2.6 from 36 reviews
5 stars
12
4 stars
2
3 stars
0
2 stars
2
1 stars
20
Overall Review of Independence Care Of New Hampshire
caveat12 reviews mention this
Scheduling and phone access concerns
Some people report long delays and trouble reaching staff to schedule appointments.
Several reviewers describe difficulty getting appointments or responses, including lost referrals, multiple calls without getting through, and long delays before care started. A few mention that follow-up took days or weeks, and that they had to seek a different provider to move things along. At least one reviewer also says the office could be inconsistent in answering phones and returning messages.
caveat6 reviews mention this
Customer service described as uneven
Some reviewers describe rude or unhelpful interactions with office staff.
Beyond scheduling, a number of reviewers call out customer service problems, such as snappy or condescending behavior and confusion between staff. Several comments tie these issues to delays and difficulty getting clear answers, while a smaller set of reviewers describe their interactions as nice and respectful. Overall, experiences appear inconsistent depending on who answers and how quickly concerns are addressed.
common5 reviews mention this
Doctors are praised for expertise
Some reviewers say the clinicians were expert and caring.
In positive reviews, people highlight feeling comfortable with staff and credit the clinicians for being knowledgeable and supportive. A few reviewers specifically describe professional care and help with treatment or recovery, including respect and attentiveness during procedures. These comments contrast with the many negative reviews centered on access and office coordination rather than medical knowledge itself.
caveat2 reviews mention this
Short visits and limited bedside manner
Some reviewers report minimal time with the doctor and weak bedside manner.
At least one reviewer says they experienced a very brief doctor visit and felt the overall experience lacked a more personal approach. Another comment describes bedside manner concerns alongside a sense that the medical handling did not fully address their needs. These themes show up as criticisms even when other parts of the care were viewed as adequate.
caveat2 reviews mention this
Billing and privacy frustrations
Some reviewers report issues related to billing, messages, or privacy.
A couple of reviewers mention administrative problems tied to communications, such as voicemail messages and subsequent fees when they did not receive information as expected. There is also a complaint that survey handling was not confidential, leading to an alarming follow-up contact. These comments focus less on clinical treatment and more on how office processes were handled after outreach.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
21 resident community capacity
Types of Care
Assisted Living
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Transportation
Manchester (20 miles away)
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Concord Obstetrics & Gynecology Prof Association (0.1 miles)
Independence Care Of New Hampshire is located at 10 Ferry Street Ste 404, Concord, NH 03301 in Merrimack County, New Hampshire
Nearby Communities
Pillar House Crisis Apts
Concord, NH
4.4 from 5 reviews
Small, intimate assisted living with 24-hour supervision, daily living assistance, medication management, diabetes-friendly meals, and transportation to medical appointments.
Alternative Care at Home
Concord, NH
5 from 2 reviews
$6,000 / month
24/7 staff support and comprehensive amenities
Fellowship House
Concord, NH
4.5 from 6 reviews
Small, intimate assisted living with comprehensive care and convenient on-site amenities.
Bayberry House
Concord, NH
$4,535 / month
Affordable private accommodations with 24/7 supervision, meals, housekeeping, and convenient amenities (Wi?Fi, outdoor space, transportation for medical appointments).
Yellow House
Concord, NH
2.6 from 51 reviews
Intimate, personalized care with comprehensive services and convenient amenities.
Brick House
Concord, NH
4.8 from 22 reviews
All-in-one care with 24/7 supervision, medication management, meals with dietary options, and medical transport.
White Rock Senior Community
Bow, NH
3.9 from 73 reviews
$1,015 to $1,300 / month
Bright, well-maintained apartments with friendly staff and on-site amenities.
Hillsbrook Village at Allenstown
Allenstown, NH
4.8 from 24 reviews
$3,975 to $5,125 / month
Supportive, attentive staff in a clean, safe environment with engaging activities.
Pine Rock Manor
Warner, NH
4.2 from 79 reviews
$6,000 to $6,550 / month
Caring staff in a homey environment with memory-care programming.
Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
Get PricingAsk A QuestionSchedule A TourContact Senior Advisor
By clicking submit, you agree to our Partner's Terms of Use. You
also consent to receive calls and texts, which may be autodialed, from our Partner. Your consent is not a condition to
using our Partner's service. Please visit our Partner's Privacy Policy for information about their privacy practices.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Manchester (20 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Small, intimate assisted living with 24-hour supervision, daily living assistance, medication management, diabetes-friendly meals, and transportation to medical appointments.
Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
How and When Medicaid May Cover Assisted Living Costs