10 Ferry Street Ste 404, Concord, NH 03301
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
A reviewer had a fantastic experience with GI Associates of Concord, praising helpful, caring staff and highly expert doctors. Another reviewer described the staff as very nice to work with and noted they did an awesome job, making them feel comfortable. A detailed account praised the welcoming front desk and the entire treatment team, including Letty, Christie, Beth, Tina, Teresa, Dr. Leyla Ghazi, and Mr. Siegel, as pleasant and professional. A reviewer called Dr. Osterveen wonderful and said the staff treated them with kindness and respect. A reviewer stated the entire staff was great, kind, caring, and attentive during a diagnostic procedure. One reviewer described a fantastic healing experience and called the providers true experts at their work. Another reviewer said they would highly recommend GI Associates to everyone.
The reviewer describes the experience as a long, drawn-out terrible experience with unhelpful and unprofessional care. The front-desk staff are described as rude and condescending. There were repeated scheduling problems, lost referrals, and phone calls that were rarely answered. The service is characterized as horrific customer service with confusion and misinformation causing months-long delays. The reviewer would not recommend the facility and would go elsewhere. The hospital is described as unclean and the doctors as untrustworthy. Staff were reported to threaten to stop medications if blood work wasn't completed on time. The practice is described as deceptive and lacking good customer service, with a focus on sales rather than patient care.The collection of opinions about GI Associates of Concord presents a striking contrast between extreme satisfaction and deep frustration. On one end, several patients describe life-changing, positive experiences with highly attentive staff and expert doctors. On the other end, a substantial number of patients recount long, exasperating struggles with scheduling, communication, and follow-up care, sometimes accompanied by concerns about professionalism and the care environment. Taken together, the remarks suggest a clinic that can feel like a trusted partner to some, while feeling dishearteningly disorganized or uncaring to others.
Among the strongest praise, some patients highlight a sense of care, competence, and comfort that makes procedures and treatment feel reassuring. A few accounts emphasize kindness from reception staff and nurses, with specific mentions of smiling, friendly, and supportive team members, and they stress that providers delivered thorough, expert care. One patient described a "fantastic healing experience," calling the doctors "truly experts" and noting that the staff consistently treated them with respect and kindness. Another reviewer praised a particular physician (Dr. Osterveen) as wonderful, reporting successful procedures and substantial appreciation for the care team's role in the treatment journey. In these narratives, the clinicians' skill and the overall demeanor of the clinic create a strong, positive impression - enough for patients to feel grateful and to recommend the practice to others.
Conversely, the negative experiences point to systemic issues that undermine patient confidence and hope. A number of patients describe deteriorating health despite extensive testing and frequent visits; one individual recounts losing weight, ongoing gut pain, and difficulty eating after months of care, ultimately feeling that their GI system was declared "100%" by a doctor who then released them from further care. These stories convey a sense of being underserved or dismissed, with the implication that what began as a medical journey devolved into a frustrating loop of ER visits and uncertain outcomes. Other patients report that they never met the physicians because the supposed scheduling or administrative delays prevented access, leaving them with feelings of being stalled and unheard.
Scheduling and communication emerge as a recurring hotspot for dissatisfaction. Several reviewers recount missed or delayed callbacks, lost referrals, and a general sense that the phone system cannot keep up with demand. The sentiment ranges from "they never answer the phone" to "plan on coming back over and over for 6-9 months before starting treatment." There are complaints about mixed messages from staff, the need to repeatedly explain one's situation, and a prevailing impression that administrative bottlenecks take priority over patient care. A few stories mention particular staff interactions that left patients feeling dismissed or disrespected, with snappy tones or a sense that the front desk is overwhelmed by volume.
The patient experience within the clinic also appears to be highly variable. Some reviews describe encounters as impersonal - no direct contact with physicians, a focus on paperwork over dialogue, and even accusations that the practice operates more like a sales environment than a medical one. In contrast, other accounts emphasize personal warmth from various team members, including mention of a responsive and caring nursing and anesthesia team, and of a front desk staff that contributed to a positive first impression. This dichotomy suggests that the patient experience can hinge on which provider or staff member they encounter, as well as on which day of service they happen to visit.
Concerns about the care environment and medical outcomes also surface in the feedback. One reviewer labels a hospital and a specific doctor as operating in an unclean environment, while others raise fears about medical confidentiality, suggesting that surveys or communications might not be handled securely. There are comments about being given only partial information or being handed a packet with instructions without clear explanations about procedures or how the stool sampling, colonoscopy, or other tests work. Some patients describe feeling rushed through appointments or pressed to move forward with tests and treatments that they do not fully understand. A few voices call for seeking care elsewhere, sometimes referencing other clinics as safer or more responsive options.
Financial and ethical considerations appear in a subset of the reviews as well. Several patients mention the burdens of cost, insurance gaps, and the pressure to obtain tests or medications within tight timeframes, with some feeling that the clinic's priorities are driven by revenue as much as by patient well-being. There are alarming anecdotes about threats to discontinue a medication if certain tests aren't completed on schedule, which understandably causes anxiety and erodes trust. Confidentiality concerns around survey data and medical history further complicate the picture for some patients, enhancing a sense that the patient-provider relationship may be vulnerable to privacy lapses.
In sum, the experiences captured here reveal a healthcare practice with a broad spectrum of patient perceptions. For some, GI Associates of Concord represents a hub of expertise, compassionate care, and meaningful healing. For others, it represents a frustrating labyrinth of scheduling failures, impersonal interactions, and perceived gaps in follow-through that leave patients feeling frustrated and sometimes abandoned. Anyone considering this clinic would do well to weigh these divergent experiences, seek out multiple perspectives, and prepare questions in advance - especially around appointments, test scheduling, and how follow-up will be arranged. Given the range of experiences, prospective patients might also consider corroborating the care environment and outcomes with current patients, and perhaps exploring additional providers to ensure a treatment plan that aligns with their health needs and personal expectations.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (20 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Independence Care of New Hampshire in Concord, NH is an assisted living community that offers a comfortable and supportive environment for seniors. The community provides a range of amenities to ensure that residents can enjoy a convenient and fulfilling lifestyle.
Residents can relax and enjoy their favorite shows with cable or satellite TV in the comfort of their fully furnished apartments. There is also a dining room where residents can gather for meals that are prepared and served by the staff. For those who prefer to cook their own meals, kitchenettes are available in each apartment.
The community is surrounded by a beautiful garden and outdoor spaces where residents can take walks and enjoy the fresh air. Inside, there is a small library where residents can find books to read and engage in quiet activities.
Independence Care of New Hampshire offers comprehensive care services to meet the individual needs of each resident. Trained staff members provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The community also caters to specific dietary needs, including diabetes diets and special dietary restrictions.
In addition to physical care, Independence Care of New Hampshire prioritizes mental wellness. A mental wellness program is available to support residents' emotional well-being.
Residents have the opportunity to participate in resident-run activities as well as scheduled daily activities organized by the community. This ensures that there is always something engaging and enjoyable for everyone.
The location of Independence Care of New Hampshire provides easy access to various amenities and services in the nearby area. There are two cafes, two parks, 14 pharmacies, 30 physicians, 30 restaurants, two transportation options, two places of worship, and three hospitals located conveniently close by.
At Independence Care of New Hampshire, seniors can expect a compassionate staff who provide personalized care in a warm environment. The community strives to promote independence while offering the necessary support for each resident's unique needs.
Independence Care Of New Hampshire is located at 10 Ferry Street Ste 404, Concord, NH 03301 in Merrimack County, New Hampshire
Pillar House Crisis Apts
Concord, NH
Small, intimate assisted living with 24-hour supervision, daily living assistance, medication management, diabetes-friendly meals, and transportation to medical appointments.
Alternative Care at Home
Concord, NH
24/7 staff support and comprehensive amenities
Alternative Care at Home costs
Alternative Care at Home reviews
Fellowship House
Concord, NH
Small, intimate assisted living with comprehensive care and convenient on-site amenities.
Bayberry House
Concord, NH
Affordable private accommodations with 24/7 supervision, meals, housekeeping, and convenient amenities (Wi?Fi, outdoor space, transportation for medical appointments).
Yellow House
Concord, NH
Intimate, personalized care with comprehensive services and convenient amenities.
Brick House
Concord, NH
All-in-one care with 24/7 supervision, medication management, meals with dietary options, and medical transport.
White Rock Senior Community
Bow, NH
Bright, well-maintained apartments with friendly staff and on-site amenities.
White Rock Senior Community costs
White Rock Senior Community reviews
White Rock Senior Community images
Hillsbrook Village at Allenstown
Allenstown, NH
Supportive, attentive staff in a clean, safe environment with engaging activities.
Hillsbrook Village at Allenstown costs
Hillsbrook Village at Allenstown reviews
Hillsbrook Village at Allenstown images
Pine Rock Manor
Warner, NH
Caring staff in a homey environment with memory-care programming.
Pine Rock Manor costs
Pine Rock Manor reviews
Pine Rock Manor images
Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide
Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
