Hillsbrook Village at Allenstown

Pros

• The staff at Hillsbrook Village is incredibly supportive, friendly, and attentive to the needs of residents and their families.
• Residents feel safe and secure in a clean and well-maintained facility that does not have the typical nursing home smell.
• The community offers a variety of activities to engage residents, contributing to a vibrant living environment.
• Many residents appreciate the personalized approach from the staff, who remember names and preferences, fostering a sense of belonging.
• Recent improvements in dining management have led to noticeable enhancements in food quality.
• Hillsbrook Village provides flexibility for residents with options like "grab and go" meals, ensuring convenience for those who prefer to dine in their rooms.
• Overall satisfaction with the transition into Hillsbrook Village has been expressed by many residents, highlighting it as an excellent choice for assisted living.

Cons

• There have been issues with the nursing staff not always providing the daily/weekly assistance that was paid for after increasing the level of care.
• The quality of the food has consistently fallen short of expectations, despite claims from administration that they are working on it.
• The Crossroads program did not meet expectations, leaving residents with limited abilities isolated and not able to make friends, leading to an eventual transfer to a different wing.
• There seems to be significant turnover among kitchen staff, resulting in inconsistent meal quality.
• Although there is a variety of activities offered, some residents do not take advantage due to limitations or discomfort in social situations.

Review

Hillsbrook Village, located in Allenstown, NH, has garnered a reputation as a nurturing and welcoming community for its residents. Many families have expressed their heartfelt gratitude for the compassionate care provided by the staff during difficult times. This sense of community is particularly valued by those who have experienced loss, like one resident whose mother passed away earlier this year. The administration’s dedication to listening to residents' needs and continuously improving the living environment has created an atmosphere where families feel secure and cared for. The residents often describe Hillsbrook Village not just as a facility but as a family—a supportive network that fosters relationships among both staff and residents.

The attentive nature of the nursing staff stands out prominently in many reviews. Residents appreciate their friendly demeanor, responsiveness when call buttons are activated, and willingness to address concerns collaboratively. Communication with administration members such as Zack, the finance manager, is noted to be particularly effective; he goes above and beyond to assist with long-term insurance claims and ensures contracts are accurate. While there have been reports of some inconsistencies due to turnover among staff—common in this line of work—the overall sentiment remains positive regarding how staff treat the residents with respect and genuine care.

Food quality has emerged as a significant concern for some residents at Hillsbrook Village. Despite what is promised on the website, many have found that the meals do not meet expectations. Reviews reflect ongoing efforts from administration to resolve these issues through discussions with management and recent changes in dining management staff. Although improvements are being made—with some noting a slight uptick in meal satisfaction—there remain challenges related to inconsistent kitchen staffing leading to fluctuating meal quality. Community members have expressed hope that continuous efforts will lead to better dining experiences across the board.

In addition to nursing care and dining services, Hillsbrook Village offers various activities designed for resident engagement. Feedback indicates that while these activities are plentiful, certain programs may not fully address all residents' social needs; for instance, vulnerable individuals may require more tailored opportunities for interaction during communal meals. Despite this concern, many have praised how Hillsbrook aims to diversify activity offerings and cater them toward varying levels of resident ability and participation preferences.

Safety and cleanliness within the facility are recurring themes among resident feedback—most agree that Hillsbrook maintains high standards in both areas. Many reviewers note that apartments are meticulously cleaned without typical eldercare odors often associated with nursing homes. Such attention contributes significantly to creating an inviting environment where families feel comfortable visiting loved ones.

Overall, family satisfaction rates are notably high at Hillsbrook Village thanks largely to its well-trained staff who prioritize individual resident needs while fostering strong connections through personal attention. As families share their recommendations enthusiastically with others seeking similar communities in assisted living scenarios, it is clear that this facility represents a promising option combining care excellence with community spirit—a crucial aspect for many looking into assisted living facilities today.

Located in Allenstown, New Hampshire, this area offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient lifestyle. Bear Brook State Park is just 1.1 miles away, providing opportunities for leisurely walks and outdoor activities. There are several family physicians and pharmacies within a few miles radius, ensuring easy access to healthcare services. Transportation options are also readily available with Joe Brigham Transportation just 4 miles away and Concord Municipal Airport within 5.8 miles. Additionally, there are various dining options such as Veano's Italian Kitchen and McDonald's nearby for convenience. For spiritual needs, Bow Mills United Methodist Church and St John The Evangelist offer places of worship within 6-7 miles. Nearby hospitals like Convenient Md Concord and Concord Ambulatory Surgery Center provide peace of mind for health concerns. Overall, this area in Allenstown provides a well-rounded community with everything seniors may need for comfortable senior living.

Parks

• Bear Brook State Park (1.1 miles)
• Donati Memorial Park (6.5 miles)
• White Park (7.6 miles)
• Grappone Park (7.9 miles)

Physicians

• Family Physicians of Pembroke (3.4 miles)
• Julian Andrew Dr (4.1 miles)
• Epsom Family Medicine (4.3 miles)
• Concord Hospital Medical Group (4.3 miles)
• Concord Hospital Medical Group (6.2 miles)
• Dartmouth-Hitchcock Concord Primary Care at Pillsbury Street (6.6 miles)
• Arvin Steve (7.2 miles)

Pharmacies

• Rite Aid (4 miles)
• Care Pharmacy Of Epsom (4.4 miles)
• Walmart Pharmacy (5.4 miles)
• Walgreens (6 miles)
• CVS Pharmacy (6 miles)
• Apothecary Express (6.2 miles)
• CVS Pharmacy (6.5 miles)

Transportation

• Brigham Joe (4 miles)
• cord Municipal Airport (CON) (5.8 miles)

Restaurants

• Veano's Italian Kitchen (4.2 miles)
• McDonald's (4.3 miles)
• Wendy's (4.4 miles)
• Circle Restaurant (4.4 miles)
• Ichiban Japanese Steakhouse (5.3 miles)
• Weathervane Seafood Restaurant (5.3 miles)
• Beefside (5.4 miles)

Cafes

• Starbucks (5.6 miles)
• Revelstoke Coffee (7.1 miles)
• Starbucks (8.7 miles)

Places of Worship

• Bow Mills United Methodist Church (6.6 miles)
• St John The Evangelist (6.7 miles)

Hospitals

• Convenient Md Concord (6.8 miles)
• Concord Ambulatory Surgery Center (7.3 miles)
• Concord Hospital 5th Floor (8.1 miles)