Maple Leaf Health Care Center is a nursing home community in Manchester, NH.
Information last verified:
198 Pearl Street, Manchester, NH 03104
For more information about senior living options: (866) 208-4318
4 from 59 reviews
5 stars
35
4 stars
11
3 stars
2
2 stars
0
1 stars
11
Overall Review of Maple Leaf Health Care Center
common31 reviews mention this
Staff kindness and hands-on help
Residents and families repeatedly describe staff who are attentive, supportive, and willing to help.
Many reviews emphasize caring, knowledgeable staff who stay engaged—reminding residents about what to do, helping through emotional moments, and treating people with patience. Several families also mention communication and updates as part of how staff show up day to day. A smaller set of reviews take the opposite view, citing problems like missed care needs, defensive interactions, or staff attitudes that felt unprofessional or dismissive.
caveat10 reviews mention this
Cleanliness ranges from praised to criticized
Cleanliness is inconsistent across reviews, with both clean surroundings and reports of dirty conditions.
Some reviewers say the facility is clean and that their loved ones looked neat and well cared for during visits. Others describe dirty conditions, including complaints about smells, hair, and hygiene problems during care. One review also links cleanliness concerns to hygiene for a resident that required attention, while another points to the building being rundown as a related issue.
caveat8 reviews mention this
Food quality and meal experience differ
Dining gets mixed feedback, from specific meal mentions to repeated complaints about food quality.
Several reviews are positive about meals, citing favorites like grilled cheese and describing meal selections and variety. Others describe food as awful, unsuitable, or not provided in appropriate quantities. One review also ties meal delivery to hands-on assistance, while negative comments focus on overall taste and whether residents receive meals they can use comfortably.
common4 reviews mention this
Activities and social time come up often
Residents mention time with others, with activities like games and regular events showing up in reviews.
Some reviewers describe feeling more at ease because of social connection and time spent with staff and other residents. Positive mentions include enjoying activities such as BINGO and other varied, frequent events. A privacy concern appears in one review, where a resident’s room setup limited comfort rather than the activity schedule itself.
differentiator5 reviews mention this
Check-in and recognition for visitors
Reviews describe a smoother, more secure visitor check-in using recognition and an easier sign-in process.
Multiple reviewers mention a new sign-in/check-in process that is quick, with machine-based recognition meant to improve safety. Some also say it helps them feel confident that the facility is tracking who is entering. One review includes a minor issue related to how the name was typed, but the overall theme is that visitors can get in with fewer steps.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Maple Leaf Health Care Center on seniors.fyi includes 5 photos including images showing dining, hardwood floor, bedroom, wall art, nurse, healthcare, chandelier, physical therapy, and more.
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Maple Leaf Health Care Center photos
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Interior
Living Room
Bedroom
Dining
Healthcare
Interior, Exercise Equipment, and Physical Therapy
Bedroom and Wall Art
Dining and Chandelier
Living Room, Windows, Hardwood Floor, and Indoor Plants
Healthcare and Nurse
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114 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Manchester (4 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Caring, attentive staff in a clean, welcoming environment with engaging activities.
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