Home Instead - Manchester, NH in Manchester, NH

Pros

• They show up every day and give the grandmother all the love and care she needed.
• They are a great agency to help parents stay at home.
• They care on a deep level about matching clients with quality care professionals, and they provide hands-on training for their staff.
• The women in the office are fantastic on every level.
• They are a lifesaver for families needing reliable in-home care.
• The staff is caring and kind, providing professional care and taking the load off families.
• They enable families to stay at home by providing in-home help when needed.
• The caregivers and office team demonstrate high competence and skill.
• The care management team is responsive, efficient, and extremely helpful.
• They treat clients like family and show genuine empathy.
• They come highly recommended by many families.
• They are simply the best at what they do.

Cons

• They can't be expected to follow through with the care plan.
• The sister was not cared for as specifically requested, resulting in skin breakdown and no cleaning or assistance.
• A caregiver was left overnight alone and unresponsive due to brain cancer and severe sepsis.
• The lack of care worsened her last days and was described as inhumane.
• The previous agency was described as very cold on the phone.
• The reviewer disliked being emailed too frequently.

Review

Home Instead Senior Care in Manchester, NH is best suited for families that want a loved one to stay in their own home while receiving reliable, day-to-day support. The service excels for seniors who need help with activities of daily living, companionship, and light household tasks, paired with the respite and coordination that come from a dedicated care-management team. It is especially strong for families navigating care from afar, because the local Manchester office acts as a dependable touchpoint, handling caregiver scheduling, reporting, and coordination with other services. For many, the goal of aging in place is clearly achievable with this model.

The strongest arguments come from people-facing strengths: careful caregiver matching, thorough training, and a culture that treats clients and staff with real respect. Families consistently highlight caregivers who arrive on time, perform tasks competently, and offer genuine companionship, while the office team and coordinators are described as professional, responsive, and supportive. The capacity to cover shifts promptly and even provide dual coverage during transitions or respite periods significantly reduces the burden on working relatives. Across multiple accounts, caregivers become trusted extensions of the family, delivering regular updates about health changes, appointments, and daily well-being.

Yet there is a real caveat. One particularly troubling review describes a caregiver who did not follow the plan, resulting in a severe lapse in care and a negative impact on a loved one's final days. That kind of failure is not what clients should expect, and it underscores how crucial it is to insist on clear, written care plans and a consistent primary caregiver whenever possible. It also points to the risk that staffing gaps or turnover can degrade continuity if backup arrangements are not well aligned with the client's routines. In evaluating options, families should demand a robust escalation path and regular verification that care plans are being followed.

Nonetheless, the positives largely offset these rare but serious risks. Effective care management teams routinely surface issues early, coordinate with medical providers, and adjust services as needs evolve. The ability to match caregivers to personalities and needs matters enormously; many families describe having a dependable, almost family-like caregiver who can be relied on to communicate health changes and coordinate with physicians. Flexible scheduling and prompt responsiveness further minimize stress, enabling loved ones to remain at home longer, maintain a degree of independence, and preserve family equilibrium without sacrificing safety or attention.

For cases with very high acuity or intense medical supervision requirements, alternatives warrant careful consideration. A higher level of nurse-led home health care, or a facility-based memory care or assisted living environment that guarantees on-site medical oversight, may be better suited to situations demanding constant monitoring and 24/7 staffing. Home Instead Manchester stands out for dependable, compassionate caregiving and the ability to sustain home life with reduced family burden, but it does not replace professional medical oversight or the structured security of a dedicated memory-care or nursing setting when those capabilities are essential.

When choosing Home Instead Manchester, approach with a practical plan: request a dedicated care manager, demand written care plans, and arrange a short trial period to evaluate caregiver fit and reporting quality. Establish explicit backup arrangements and a clear escalation process so concerns can be addressed without delay. Seek solid references and confirm how communication will be maintained during weekends and holidays. With alignment, this agency offers a practical, compassionate solution that preserves home life's dignity while giving families confidence that a loved one is receiving attentive, reliable care.

Restaurants

• Thirsty Moose Taphouse (0.1 miles)
• Strange Brew Tavern (0.2 miles)
• Doogie's Bar & Grill (0.2 miles)
• Murphy's Tap Room (0.2 miles)
• The Foundry Restaurant (0.2 miles)
• Firefly American Bistro & Bar (0.3 miles)
• Cotton (0.4 miles)

Physicians

• Diabetes Resource Center CMC (0.4 miles)
• Anesthesia Care Group PC (0.5 miles)
• Jessica G. Clem, MD, MPH (0.5 miles)
• Child Health Services (0.5 miles)
• Amoskeag Primary Care (0.9 miles)
• Northeast Dermatology Associates, PC (1.1 miles)
• Amoskeag Anesthesia (1.4 miles)

Hospitals

• Catholic Medical Center (0.5 miles)
• Elliot Hospital (1.4 miles)
• Elliot Hospital Surgical Day Care (1.4 miles)
• Bedford Ambulatory Surgical Center (2 miles)
• Marketing Initiatives (2.8 miles)

Pharmacies

• Rite Aid (0.5 miles)
• Genoa Healthcare (0.8 miles)
• Walgreens (0.8 miles)
• Rite Aid (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Rite Aid (1.4 miles)

Parks

• Stark Park (1.8 miles)
• Nuthin' But Good Times (5.8 miles)

Cafes

• Panera Bread (1.9 miles)
• Starbucks (2.3 miles)
• Starbucks (2.4 miles)
• Pressed Cafe (3.2 miles)
• Starbucks (4.4 miles)
• Starbucks (4.5 miles)
• The Inside Scoop (4.7 miles)

Places of Worship

• Manchester Christian Church (2.6 miles)

Theaters

• Cinemagic Hooksett (3.9 miles)

Transportation

• Manchester-Boston Regional Airport (MHT) (4.4 miles)
• Eastern Bank Business Center at Manchester Boston Regional Airport (4.4 miles)