Home Instead - Manchester, NH

Pros

• The staff provided compassionate and kind support during a challenging time for the family.
• Their professional care significantly alleviated the family's burden, making a tough situation more manageable.
• The family felt fortunate to have found such dedicated caregivers when they needed them most.
• The caregivers offered reassurance and attention until their loved one transitioned into memory care.
• Despite past experiences with another agency, the family appreciated the caring demeanor of the current staff.

Cons

• The caregivers failed to follow the care plan, neglecting the specific requests made for the patient's care.
• As a result of inadequate care, the patient's skin broke down completely.
• A caregiver left the patient alone overnight, leading to an unresponsive state due to severe medical conditions.
• The lack of proper assistance and care during the patient's last days made their experience significantly worse than necessary.
• The family felt betrayed and heartbroken due to the inhumane treatment they received from the agency.
• The previous agency provided a cold and unsatisfactory response during a critical time for the family.

Review

In recent experiences with caregiver services, there has been a striking contrast between two different agencies, prompting reflections on the quality of care provided in challenging circumstances. One review relays a deeply unfortunate and painful experience involving a family member diagnosed with cancer that had spread to her brain. The reviewer expressed profound disappointment in the caregivers assigned to their loved one, stating that they were not able—or perhaps willing—to adhere to the specific care plan laid out for her sister. This critical oversight led to severe consequences; the review highlighted how her sister’s skin deteriorated due to neglect and inadequate hygiene practices.

The emotional weight of this situation is palpable, as the reviewer conveyed feelings of heartbreak over their loved one's last days being marred by a lack of essential care. Their description paints a harrowing picture where caregivers left her sister alone overnight when she was already unresponsive due to the severity of her condition, which included being severely septic. Such lapses in care are not just administrative failures but have devastating impacts on the dignity and comfort of those who are vulnerable at such crucial stages in life. The reviewer felt that what was expected from these caregivers—a basic level of attentive support—was unmet, leading them to feel betrayed by an organization they had initially trusted.

In stark contrast, another review shed light on a much more positive experience with caregiving services during an equally challenging time. This family's encounter with caregiver staff was marked by professionalism and genuine compassion which greatly alleviated some of their burdens while caring for a loved one facing serious health issues. They praised the team for providing not only kind assistance but also expert care tailored to their unique needs during difficult moments—the very essence of what families require when navigating end-of-life challenges.

The difference in experiences highlights an important industry reality: while some caregivers excel at delivering empathetic and reliable support, others may falter in fulfilling even basic expectations. For the family who received exceptional service, it felt as though they found a lifeline amid chaos—an assurance that they were making decisions that honored their loved one's dignity and well-being right up until the transition into memory care. This sense of relief is invaluable for families dealing with such heart-wrenching situations.

Further underscoring this dichotomy is another facet presented through earlier employment history within another agency by one reviewer who previously worked in caregiving for 14 years. They noted leaving that agency under good terms without any lingering resentment; however, upon reaching out for help following their experience with inadequate caregivers, they faced an unexpectedly cold reception from new staff members who seemed disconnected from the compassionate ethos foundational to caregiving work. This implies a troubling transition within that agency's culture—with new ownership potentially leading to diminished attentiveness towards clients' needs and familial concerns.

Taken together, these reviews provide poignant insights into how caregiver services can vary dramatically based on personnel quality and organizational ethos. While some agencies foster environments where kindness meets professionalism amidst crisis, others may struggle under new management or fail to maintain rigorous standards required for adequate home health support. Families searching for assurance during mourning deserve caregivers who empathize genuinely with their plight—further proving that trust must be placed carefully when making such intimate choices regarding healthcare workers dedicated to supporting vulnerable individuals at life's end.

Restaurants

• Thirsty Moose Taphouse (0.1 miles)
• Strange Brew Tavern (0.2 miles)
• Doogie's Bar & Grill (0.2 miles)
• Murphy's Tap Room (0.2 miles)
• The Foundry Restaurant (0.2 miles)
• Firefly American Bistro & Bar (0.3 miles)
• Cotton (0.4 miles)

Physicians

• Diabetes Resource Center CMC (0.4 miles)
• Anesthesia Care Group PC (0.5 miles)
• Jessica G. Clem, MD, MPH (0.5 miles)
• Child Health Services (0.5 miles)
• Amoskeag Primary Care (0.9 miles)
• Northeast Dermatology Associates, PC (1.1 miles)
• Amoskeag Anesthesia (1.4 miles)

Hospitals

• Catholic Medical Center (0.5 miles)
• Elliot Hospital (1.4 miles)
• Elliot Hospital Surgical Day Care (1.4 miles)
• Bedford Ambulatory Surgical Center (2 miles)
• Marketing Initiatives (2.8 miles)

Pharmacies

• Rite Aid (0.5 miles)
• Genoa Healthcare (0.8 miles)
• Walgreens (0.8 miles)
• Rite Aid (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Rite Aid (1.4 miles)

Parks

• Stark Park (1.8 miles)
• Nuthin' But Good Times (5.8 miles)

Cafes

• Panera Bread (1.9 miles)
• Starbucks (2.3 miles)
• Starbucks (2.4 miles)
• Pressed Cafe (3.2 miles)
• Starbucks (4.4 miles)
• Starbucks (4.5 miles)
• The Inside Scoop (4.7 miles)

Places of Worship

• Manchester Christian Church (2.6 miles)

Theaters

• Cinemagic Hooksett (3.9 miles)

Transportation

• Manchester-Boston Regional Airport (MHT) (4.4 miles)
• Eastern Bank Business Center at Manchester Boston Regional Airport (4.4 miles)