Villa Crest Nursing & Retirement

Pros

• Many residents at Villa Crest feel comfortable and happy, enjoying the friendly atmosphere and supportive staff.
• The facility offers a variety of engaging activities that residents appreciate, such as bingo and cornhole, which help keep them active and involved.
• Residents benefit from positive interactions with attentive nurses and staff who prioritize their care and well-being.
• The environment is clean, organized, and feels like a community where residents find joy in their daily lives.
• Family members feel reassured by the professional and compassionate care provided to their loved ones during rehabilitation stays.
• The dining experience is often described as pleasant, with meals that residents consume without complaints.
• Visitors have noted the welcoming atmosphere of Villa Crest, making it feel like home for both residents and family members.
• Multiple reviews highlight the outstanding physical therapy services available to those in need of rehabilitation.

Cons

• The neglect of basic care and lack of communication between staff jeopardizes the health and safety of residents.
• Meals served at the facility are deemed unfit for human consumption, often lacking nutritional value.
• Residents experience a loss of continuity in care due to a high turnover of agency staff who do not know or care about them.
• Families have witnessed distressing situations where residents were ignored or inadequately treated for serious medical issues.
• The facility has gone downhill since the introduction of agency workers, resulting in a decline in the sense of family and caring that previously existed.
• Short staffing leads to inadequate attention for residents, particularly those with dementia or Alzheimer's disease.
• Multiple changes in management have contributed to a deterioration in the quality of care provided.
• There are serious concerns regarding staff professionalism and attentiveness.
• Families express disgust with the overall environment and conditions their loved ones are subjected to within the facility.

Review

The reviews of Villa Crest assisted living facility present a stark contrast in experiences, highlighting both deeply troubling issues and notably positive testimonials. On one hand, there are accounts of neglect, lack of basic care, and inadequate communication among the staff that jeopardize the health and safety of residents. A particularly distressing review mentions gross negligence in providing minimal care for a resident with Celiac disease, who was left to suffer in pain while staff misinterpreted her needs. The author describes how agency staff seemed indifferent to the residents' well-being, often distracted by their cell phones instead of attending to those who required urgent support—a sentiment echoed by others who lamented the loss of a familial sense of care that used to characterize the facility.

Conversely, there are numerous accounts celebrating Villa Crest as an environment where residents not only receive quality care but also find joy and community engagement. One reviewer shares a heartwarming experience about how their mother transitioned from deep depression after losing her spouse to thriving in her new surroundings. After only four days in rehab at Villa Crest, the family decided they could not give up her bed due to the outstanding care provided by attentive staff members and the variety of engaging activities available, such as bingo and cornhole games. This reflection illustrates a shift from despair to happiness within just a few days at the facility—an uplifting perspective that stands in stark contrast to more negative assessments.

Touted features like cleanliness, organization, and friendly staff form part of many positive reviews where families praised Villa Crest's environment as warm and welcoming. Residents enjoy communal meals prepared with diverse options that appeal even to picky eaters—a factor that seems crucial given some complaints about nutrition elsewhere. The facility offers transportation services and conducts various activities which encourage social interaction among residents—factors integral for mental stimulation and overall well-being.

However, criticisms about understaffing linger throughout multiple reviews. Families express concern over over-reliance on agency workers who may not have developed close relationships with long-term residents suffering from dementia or Alzheimer’s disease. This inconsistency appears detrimental—not just for enhancing personalized care but also for fostering emotional connections during vulnerable times when familiarity can significantly influence comfort levels among aging individuals with complex needs.

In addition to calls for improved staffing levels and better training programs, several individuals pointed out management changes within the institution created instability that negatively affected operations. These changes seemed correlated with declining service quality that some previous reviewers had relished when praising Villa Crest's atmosphere as a nurturing home for seniors rather than merely a place designated for end-of-life care.

Ultimately, prospective families considering Villa Crest face diverse experiences spanning both ends of the satisfaction spectrum: accounts filled with love showcase delightful engagements between caring staff members and happy residents while unsettling reports evoke concerns centered around negligence or inadequate responses during critical moments. When selecting an appropriate living arrangement for loved ones requiring assistance or rehabilitation services—especially when these individuals are most vulnerable—families must weigh these contrasting narratives carefully before arriving at their final decision regarding whether this establishment can meet their expectations comprehensively.

Pharmacies

• Rite Aid (1.3 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.5 miles)
• Rite Aid (2.6 miles)
• Genoa Healthcare (2.8 miles)
• Rite Aid (2.8 miles)
• Hannaford Pharmacy (2.9 miles)

Physicians

• Elliot OBGYN (1.3 miles)
• Elliot Senior Health Center-Radiology (1.4 miles)
• Manchester Urology Associates (1.4 miles)
• Amoskeag Anesthesia (1.4 miles)
• Dartmouth-Hitchcock Manchester (1.5 miles)
• Dartmouth-Hitchcock Manchester | Cardiovascular Medicine (1.5 miles)
• Child Health Services (2.7 miles)

Hospitals

• Elliot Hospital Surgical Day Care (1.4 miles)
• Elliot Hospital (1.4 miles)
• Catholic Medical Center (3.2 miles)
• Bedford Ambulatory Surgical Center (3.9 miles)
• Marketing Initiatives (5.1 miles)

Restaurants

• Bagel Cafe (2 miles)
• Five Guys Burgers & Fries (2.5 miles)
• Cactus Jacks (2.5 miles)
• Red Arrow Diner (2.6 miles)
• The Wild Rover (2.6 miles)
• Doogie's Bar & Grill (2.6 miles)
• McDonald's (2.6 miles)

Cafes

• Starbucks (2.5 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.1 miles)
• Starbucks (4.3 miles)
• Starbucks (4.5 miles)
• Pressed Cafe (4.6 miles)
• The Inside Scoop (6.9 miles)

Parks

• Stark Park (3.4 miles)
• Nuthin' But Good Times (6.5 miles)

Theaters

• Cinemagic Hooksett (3.8 miles)

Transportation

• Manchester-Boston Regional Airport (MHT) (4.5 miles)
• Eastern Bank Business Center at Manchester Boston Regional Airport (4.6 miles)

Places of Worship

• Manchester Christian Church (5.2 miles)