Villa Crest Nursing & Retirement in Manchester, NH

Save

  • Interior

    A cozy interior with a puzzle in progress on the table, adorned with autumn decorations and a piano in the background.

  • Outdoors

    A walkway leading to a single-story building with trees and grass on either side, under an overcast sky.

  • Decor

    A cozy kitchen and dining area with a microwave, wooden cabinets, and various kitchen utensils.

  • Building

    A banner reading 'Villa Crest' is attached to a lamppost, with a building and autumn foliage in the background.

  • Dining

    A dining area with several tables and chairs, a television on the wall, and decorative items.

  • Kitchen

    An empty apartment interior featuring a small kitchen with a fridge, cabinets, and light fixtures.

  • Entrance

    The image shows an outdoor brick sign for 'Villa Crest', indicating a building or community entrance.

  • Bathroom

    A view of a small bathroom with a shower, sink, and mirror through an open doorway.

  • Piano

    A beautifully decorated interior featuring a piano with vases of colorful flowers and a large mirror above.

  • Hallway

    A well-lit hotel corridor with patterned carpet and framed artwork on the wall.

Villa Crest Nursing & Retirement in Manchester, NH

1276 Hanover Street, Manchester, NH 03104

For more information about senior living options: (844) 490-3973

4.2 from 81 reviews
5 stars
56
4 stars
10
3 stars
1
2 stars
4
1 stars
10

Assisted Living Skilled Nursing Facility

Overall Review of Villa Crest Nursing & Retirement

Pros

  • pro The staff are welcoming to visitors.
  • pro The facility is clean and well maintained, with comfortable temperatures.
  • pro The staff are caring, knowledgeable, attentive, and courteous, addressing issues promptly.
  • pro Villa Crest feels like a big, lively family where residents are well cared for and content.
  • pro The rehab and therapy services are outstanding, delivering meaningful improvements.
  • pro The dining options and activities are varied and enjoyable for residents.
  • pro The environment is safe, warm, and friendly, with front-desk staff who are helpful.
  • pro The admissions and care teams are professional, supportive, and communicate well with families.
  • pro The facility provides engaging programming and social opportunities that residents enjoy.
  • pro Reviewers consistently say Villa Crest is highly recommended.
  • pro The staff go above and beyond to meet residents' needs and show genuine compassion.
  • pro Residents and families report peace of mind knowing loved ones are in good hands.

Cons

  • pro Reviewers report that the staff are unprofessional and incompetent, caring more about money than residents.
  • pro One reviewer notes a memory care nurse is horrible, speaks badly of residents' families, and that management has not addressed it.
  • pro There are claims of neglect and minimal basic care, including residents being unbathed, with soiled clothes, and meals lacking nutritional value.
  • pro A reviewer alleges a suspected UTI was ignored for days, contributing to a resident's death.
  • pro Frequent changes in management and cutbacks are said to have degraded overall quality of care.
  • pro Several accounts describe a dirty facility with offensive odors and unclean rooms and bathrooms.
  • pro Families complain about poor communication and staff not returning calls or following through.

Review

Villa Crest Nursing & Retirement in Manchester, NH is best suited for families that want a hands-on, community-centered setting where skilled nursing, rehabilitation, and assisted living coexist on one campus. The environment prizes accessibility, warmth, and a sense of belonging: residents are often described as well cared for, and staff are repeatedly praised for being attentive, friendly, and genuinely engaged in daily life. For families prioritizing strong rehabilitative services, a lively activity calendar, and a facility that feels like a large, supportive "family," Villa Crest delivers results in practical, noticeable ways. The memory-care option exists, but care quality there appears to vary by unit, making a careful, unit-level assessment essential before placement.

Those who should consider alternatives are families seeking unwavering, uniform leadership across all shifts, with crystal-clear communication and consistently predictable responses to concerns. Several reviews flag management issues, communication gaps, and moments where responses lag or fall short, sometimes with serious implications for safety and medical oversight. The facility's pricing and bed availability can also push families toward other options, especially when Medicaid pathways or long-term affordability become a primary constraint. In short, Villa Crest can be exceptional, but it benefits from proactive family involvement and vigilant, ongoing oversight to avoid the pitfalls that show up in a minority of experiences.

The strongest pros here offset many of the main cons when the care plan is actively managed and the right unit is chosen. Clean, well-maintained surroundings and a calm, odor-free environment form the backdrop for care that many families describe as compassionate and professional. The staff - nurses, licensed nursing assistants, and therapy teams - are repeatedly cited as devoted, knowledgeable, and responsive, translating into meaningful rehabilitation progress and steady daily support. Therapy services are a standout feature, with residents frequently reporting tangible gains and a sense of momentum that extends into home life after discharge or transfer. The social fabric - friendly front-desk interactions, visible activity programming, and opportunities for meaningful engagement - also reduces isolation and enhances overall well-being.

However, the main drawbacks do persist in some experiences. Inconsistent staffing levels and uneven attention across shifts can create gaps in care, and several reviews emphasize communication as a recurring fault line - late updates, missed calls, and a sense that families must push for timely information. There are credible reports of specific staff missteps, and in rare cases, concerns about how medical issues or symptoms were addressed. These tensions tend to lessen when families maintain regular contact with care teams, insist on clear care plans, and request direct access to unit leadership for questions. The variability across units - particularly the memory-care segment - means that outcomes hinge on choosing the right team and maintaining a vigilant oversight posture.

Unit dynamics matter a great deal at Villa Crest. The Special Care Unit, in particular, receives strong praise for dedicated staff who treat residents like family, delivering attentive, empathetic care that provides real peace of mind to families. Rehab and skilled-nursing trajectories are described as robust, with many residents achieving notable functional improvements during stays. Assisted living experiences in the broader campus also read as comfortable and well-organized, with residents forming connections and participating in regular activities. Yet other reviews recount experiences of frustration, concerns about cleanliness and safety, and frustrations with administrative responsiveness. This divergence underscores the reality that the campus can be excellent for some residents and more challenging for others, depending on the unit and the level of oversight applied.

For families evaluating Villa Crest, the practical next steps are clear. During visits, insist on meeting the unit manager or director of the specific living area, request recent care-planning updates, and observe care delivery during peak hours to gauge responsiveness. Probe staffing ratios, turnover, and the approach to safety protocols in the bathroom and resident rooms. Taste and variation in meal offerings, the cadence of activities, and the accessibility of transportation should be assessed firsthand. Gather perspectives from current residents' families and, if possible, review the most recent state surveys and internal quality checks. When the goal is a place that feels like home while delivering solid therapy and nursing care, Villa Crest makes a compelling, practical argument - just ensure due diligence before choosing a unit and establish a plan for ongoing oversight.

All told, Villa Crest represents a strong option for families prioritizing a warm, capable staff, clean environments, and proven rehabilitation pathways. It is less ideal for those requiring absolutely flawless consistency across every shift or for whom memory-care reliability is non-negotiable. The facility excels when leadership is engaged, families stay involved, and the right unit is selected with careful attention to care-planning and accountability. For the right mix of needs and expectations, Villa Crest can be a compassionate, effective home that delivers real value and peace of mind; for others, it may be prudent to explore alternatives that offer tighter, more uniform control over daily operations and resident safety.

Features

Housing

  • 39 resident community capacity 39 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Manchester (4 miles away) Manchester (4 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Villa Crest Nursing & Retirement in Manchester, NH is an assisted living community that offers skilled nursing facility care. Residents can enjoy a comfortable and fully furnished living space equipped with cable or satellite TV, a dining room, a kitchenette, and access to Wi-Fi/high-speed internet. The community also offers various amenities including beautiful gardens, outdoor spaces, and housekeeping services to ensure a clean and well-maintained environment.

The dedicated staff at Villa Crest provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure residents receive the necessary medical attention. Medication management is available for those who require it.

The community takes pride in providing delicious meals that cater to special dietary restrictions such as diabetes diets. Meal preparation and service are provided to make dining a convenient experience for residents. Additionally, various activities are scheduled daily to keep residents engaged and entertained.

Villa Crest's location is convenient as there are several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals nearby. This ensures easy access to essential services and a vibrant social community.

Overall, Villa Crest Nursing & Retirement offers a caring environment with comprehensive care services and amenities tailored to meet the needs of its residents while maintaining their independence and quality of life.

Nearby Places of Interest

Pharmacies

  • Rite Aid (1.3 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.5 miles)
  • Rite Aid (2.6 miles)
  • Genoa Healthcare (2.8 miles)
  • Rite Aid (2.8 miles)
  • Hannaford Pharmacy (2.9 miles)

Physicians

  • Elliot OBGYN (1.3 miles)
  • Elliot Senior Health Center-Radiology (1.4 miles)
  • Manchester Urology Associates (1.4 miles)
  • Amoskeag Anesthesia (1.4 miles)
  • Dartmouth-Hitchcock Manchester (1.5 miles)
  • Dartmouth-Hitchcock Manchester | Cardiovascular Medicine (1.5 miles)
  • Child Health Services (2.7 miles)

Hospitals

  • Elliot Hospital Surgical Day Care (1.4 miles)
  • Elliot Hospital (1.4 miles)
  • Catholic Medical Center (3.2 miles)
  • Bedford Ambulatory Surgical Center (3.9 miles)
  • Marketing Initiatives (5.1 miles)

Restaurants

  • Bagel Cafe (2 miles)
  • Five Guys Burgers & Fries (2.5 miles)
  • Cactus Jacks (2.5 miles)
  • Red Arrow Diner (2.6 miles)
  • The Wild Rover (2.6 miles)
  • Doogie's Bar & Grill (2.6 miles)
  • McDonald's (2.6 miles)

Cafes

  • Starbucks (2.5 miles)
  • Panera Bread (4.1 miles)
  • Starbucks (4.1 miles)
  • Starbucks (4.3 miles)
  • Starbucks (4.5 miles)
  • Pressed Cafe (4.6 miles)
  • The Inside Scoop (6.9 miles)

Parks

  • Stark Park (3.4 miles)
  • Nuthin' But Good Times (6.5 miles)

Theaters

  • Cinemagic Hooksett (3.8 miles)

Transportation

  • Manchester-Boston Regional Airport (MHT) (4.5 miles)
  • Eastern Bank Business Center at Manchester Boston Regional Airport (4.6 miles)

Places of Worship

  • Manchester Christian Church (5.2 miles)

Frequently Asked Questions

Where is Villa Crest Nursing & Retirement?
What photos are available for Villa Crest Nursing & Retirement in Manchester, New Hampshire?

Nearby Communities

  • Villa Crest Nursing and Retirement Center

    Villa Crest Nursing and Retirement Center

    Manchester, NH

    4.4 from 67 reviews
     

    pro Dedicated rehab team with personalized plans, attentive nursing, and a clean, welcoming, hotel-like environment.

  • Vna Personal Services

    Vna Personal Services

    Manchester, NH

     
     

    pro Intimate, well-supported living with 24/7 supervision and restaurant-style dining.

  • St Joseph Residence - Manchester

    St Joseph Residence - Manchester

    Manchester, NH

     
     

    pro Fully furnished apartments with 24/7 supervision, housekeeping, dining, and a mental wellness program.

  • Hanover Hill Health Care Center

    Hanover Hill Health Care Center

    Manchester, NH

    3.4 from 32 reviews
     

    pro Compassionate staff, clean environment, strong rehab and dining.

  • Holy Cross Health Center

    Holy Cross Health Center

    Manchester, NH

    5 from 2 reviews
     

    pro Clean, welcoming environment with caring staff and engaging activities.

  • Bishop Primeau Apartments

    Bishop Primeau Apartments

    Manchester, NH

     
     

    pro Excellent access to local amenities and services.

  • Maple Leaf Health Care Center

    Maple Leaf Health Care Center

    Manchester, NH

    4.1 from 43 reviews
     

    pro Caring staff with good communication and a clean environment.

  • Home Instead - Manchester, NH

    Home Instead - Manchester, NH

    Manchester, NH

    4.8 from 45 reviews
     

    pro Compassionate, dedicated staff providing attentive, reassuring care.

  • Bentley Commons at Bedford

    Bentley Commons at Bedford

    Bedford, NH

    4.5 from 78 reviews
    $4,000 to $7,200 / month

    pro Friendly, dedicated staff in a cozy setting with spacious, well-kept apartments and an active social calendar.

Assisted Living in Nearby Cities

Related Resources

  • assisted living vs memory careAssisted Living and Memory Care: Understanding Their Core Differences

    Assisted living provides moderate support for seniors seeking independence, while memory care offers specialized support for individuals with dementia or cognitive impairments through structured routines and trained staff. Key differences include care approaches, environment security measures, staff training levels, activity types, and cost considerations.

  • assisted living activitiesBeyond the Bingo Hall: 50+ Enriching Activities for Seniors in Assisted Living

    Assisted living communities offer diverse activities beyond traditional games to enhance seniors' physical health, cognitive well-being, emotional enrichment, and social connections, including fitness classes, creative expression, and intergenerational interactions. These enriching programs foster community bonds and support residents' independence and happiness.

  • assisted living vs memory careUnderstanding the Distinctions: Assisted Living and Memory Care Explained

    The article differentiates between assisted living and memory care, explaining that assisted living supports seniors with daily activities while promoting independence, whereas memory care provides specialized services for individuals with dementia, focusing on secure environments and cognitive support. It also addresses staff training, safety considerations, costs, family involvement, and transition strategies for families navigating these care options.