Hanover Hill Health Care Center in Manchester, NH
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700 Hanover Street, Manchester, NH 03104
For more information about senior living options: (844) 490-3973
The therapy team was excellent, helping her regain her ability to walk. The providers were caring, attentive, and supportive throughout her stay. The nursing staff exuded empathy, caring and a professional standard of care. The food service is amazing and not your typical nursing home fare. The facility is immaculate and very clean, with a welcoming environment for residents and families. The staff are very nice and take good care of residents, providing convenient support. The rehab team, including physical and occupational therapists, were outstanding in helping patients regain mobility. The environmental team does exceptional work at maintaining the property inside and out.
They describe Hanover Hill as a horrible place with terribly inadequate staff and nursing care, and treatment described as horrific. They report their mother suffered almost two dozen unwitnessed falls, was not given direct access to the bathroom, had no walker, and the call button was under her bed. They say the management should be ashamed and that the facility is a for-profit operation focused on rent and image rather than real care. They claim residents were left in bed or in rooms alone all day, medications were found on the floor, and fluids were not offered or monitored. They report unfriendly staff, lack of clear communication between shifts, and general disrespect toward patients, with gossiping and complaints about patients. They allege harassment by staff toward their grandmother, including being spoken to as if she were insolent and life "a living hell" caused by a nurse. They claim a stalker and abuser worked there, posing safety risks to loved ones. They state the service was very poor and that their father's experience was almost fatal, urging others to avoid the facility.Hanover Hill Health Care Center is best suited for families seeking strong rehabilitation services and an active on-site program, where therapy teams - particularly in mobility, occupational, and speech rehabilitation - can help a resident regain function and return home. The campus consistently earns praise for clean facilities, appealing dining areas, and a resident-focused atmosphere that supports social engagement. This is a pragmatic pick for those who prioritize a robust rehab pathway, a respectful dining experience, and staff who can design recovery plans that keep momentum, even if care needs shift over time. It is also a reasonable choice for respite or short-term stays where the goal is to rebuild strength with professional guidance.
Those weighing alternatives should consider options that emphasize rock-solid, around-the-clock staffing and unwavering consistency in care. For residents with high fall risk, advanced dementia, or pervasive medical complexity, the variability in staffing and responses noted by families may translate into real safety concerns. In addition, the mixed reports about management responsiveness and shift-to-shift communication suggest that families who cannot tolerate gaps in attention or who require very tight oversight will likely want to explore other communities with more uniform service levels and clearer escalation processes. This center may not be the best fit for families seeking a uniformly serene, low-stress day-to-day experience across all shifts.
The strongest positives revolve around therapy and rehabilitation outcomes. Several families credit the rehab teams with meaningful progress - patients regaining walking ability, improved swallowing or speech, and a timely return home after surgery or hospitalization. The nursing and LNA staff frequently receive praise for attentiveness when wounds, medications, or daily cares are in play, and the facility's amenities - large gyms, engaging activities, and a welcoming dining room - help residents stay engaged. Cleanliness and food quality are repeatedly highlighted as significant bright spots, contributing to a sense of normalcy and dignity that families value during stressful recovery periods. These elements collectively create an environment where recovery can flourish when the care team is aligned around a clear plan.
Yet, the major caveat remains: care quality is not consistently described as reliable across all units or all shifts. Reports of understaffing, unresponsive call bells, and communication gaps between shifts recur in several reviews, sometimes accompanied by tense interactions with staff or management, and in extreme cases, accusations of neglect or mistreatment. Some families recount difficult experiences with discharge planning, inappropriate staff behavior, and a climate in which questions or concerns are met with defensiveness. These accounts do not negate the rehab strengths, but they do underscore a real risk: without rigorous oversight, the daily reality for residents can vary substantially from shift to shift, and family members must be prepared to stay closely involved.
To translate strengths into a sound decision, lean on the rehabilitative track record while preparing for potential gaps. If a care plan prioritizes high-quality therapy, clean surroundings, and appealing meals, Hanover Hill can deliver clear value, with several families expressing genuine peace of mind during recovery and positive experiences with both clinicians and routine amenities. However, if the priority is seamless, uniformly compassionate care around the clock, or if past experiences with management friction and inconsistent staffing are non-negotiable concerns, exploring alternatives may be warranted. A candid, early conversation with the administrator about staffing patterns, response times, and how concerns are escalated can reveal whether this community can align with the family's expectations.
Practical next steps for families: arrange a comprehensive tour during a typical weekday and a weekend shift to observe staffing dynamics in real time; request to meet the rehab team and a few frontline nurses to gauge communication styles and bedside responsiveness; ask for recent state inspection findings and any open corrective action plans; discuss fall prevention, medication management, and swallow therapy in concrete terms; inquire about private room options, roommate matching, and how personal belongings are safeguarded. Finally, set a trial period with explicit milestones and a clear exit plan if comfort with care levels does not materialize. A well-structured plan, combined with attentive oversight and a clear understanding of rehab goals, makes Hanover Hill a viable choice for the right family, while still requiring vigilance for those who demand unwavering consistency in daily care.
124 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hanover Hill Health Care Center is an assisted living community located in Manchester, NH. Our community offers a wide range of amenities and care services to ensure that our residents live comfortably and receive the assistance they need.
In terms of amenities, we have a beauty salon where residents can pamper themselves and maintain their appearance. There is also cable or satellite TV available for entertainment purposes. Our community operates transportation services, providing convenience for residents to run errands or go on outings. We also have a computer center, allowing residents to stay connected with friends and family online.
Dining is an important aspect of our community, and we provide restaurant-style dining in our spacious dining room. Special dietary restrictions can be accommodated to ensure that residents receive the nutrition they need.
Keeping active and engaged is encouraged at Hanover Hill Health Care Center. Residents can enjoy our fitness room and participate in fitness programs designed for their specific needs. Our gaming room provides opportunities for socializing and having fun with fellow residents. We also have a garden and outdoor space for those who enjoy spending time outdoors.
Care services provided include 24-hour call system and supervision to ensure the safety of our residents. Assistance with activities of daily living such as bathing, dressing, and transfers are available when needed. Medication management is provided by trained staff members.
To enhance mental well-being, we offer a mental wellness program to support emotional health. Transportation arrangements are available for non-medical needs as well as doctor's appointments.
Our community offers move-in coordination services to make the transition as smooth as possible for new residents. Housekeeping services are provided to maintain cleanliness in individual living spaces.
Residents can enjoy access to a small library, telephone service, Wi-Fi/high-speed internet, and a wellness center promoting overall health.
In terms of nearby amenities, there are several cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals in close proximity to our community.
At Hanover Hill Health Care Center, we strive to create a comfortable and engaging environment for our residents, providing them with the care and support they need to live their best lives.
Hanover Hill Health Care Center is located at 700 Hanover Street, Manchester, NH 03104 in Rockingham County, New Hampshire
Hanover Hill Health Care Center on seniors.fyi includes 6 photos including images showing landscaping, garden, building, entrance, trees, architecture, living room, piano, and more.
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