40 Pleasant Street, Concord, NH 03301
For more information about senior living options: (844) 490-3973
They understand that things will happen. They have nothing but good things to say about them. They are very friendly, day or night. Fellowship Housing is full of people who genuinely care about all their residents and tenants. They are very caring.
Someone has an infestation in their apartment and is afraid to tell staff, fearing clients will be blamed for "things" that happen. Residents don't feel comfortable reporting issues to staff.Pillar House Crisis Apts in Concord, NH is best suited for seniors or adults in a temporary or transitional crisis who want a small, human-scale setting where staff are accessible around the clock and practical kindness matters as much as policy. Reviews consistently point to a culture that understands things will happen and responds with steady, attentive care. The standout examples - Kerry and Herb - are highlighted as reliable, approachable anchors who make residents feel seen and protected in stressful moments. This is not a place for those chasing a glossy, expansive campus; it is a compact, responsive community built to handle acute needs with genuine warmth.
Alternatives are worth considering for residents who prioritize a transparent, non-punitive system for reporting problems and a plan to address issues quickly and publicly. The strongest warning in the feedback is a sense of fear among residents about reporting concerns - specifically around an infestation - because some fear blame or retaliation. That dynamic suggests a culture where open communication isn't as robust as it should be. Families who require clear, escalation-driven processes, more formal pest-control responsiveness, or a setting where mistakes are not stigmatized may find larger, more structured assisted-living options a better fit.
The positives - genuine care, a consistently friendly staff, and around-the-clock availability - do offset some of the risk, but not perfectly. When staff anticipate that problems will arise, they can provide reassurance and prompt, practical help that reduces anxiety and stabilizes routines. The sentiment of care is reinforced by a sense that residents are not abandoned during a rough patch. Still, those advantages are tempered by the fear of reporting issues, which undercuts trust and can delay remediation if not addressed by a clearly communicated, non-blaming process.
The most explicit drawback is the culture around reporting. The infestation episode, described as a situation where residents were hesitant to come forward due to potential blame, points to a systemic vulnerability. This is not simply about warmth from staff; it touches on safety and maintenance transparency. In a setting designed to support vulnerable adults, that gap - between goodwill and a reliable, resident-centered reporting framework - matters. Families should assess whether a non-punitive, clearly defined path for raising concerns is actively practiced and consistently reinforced.
In practical terms, the positives carry real weight for families prioritizing companionship and reassurance. The broader Fellowship Housing ethos - many reviewers describe staff as genuinely caring across the board - offers a supportive atmosphere that matters during transitions or crises. For residents who thrive on steady relationships with caregivers and who value personal warmth in addition to basic daily support, Pillar House can be a lifeline. Yet the risk of under-reported maintenance issues remains a decisive caveat, unless the management demonstrates a robust, stigma-free reporting and remediation framework.
Bottom line: Pillar House Crisis Apts serves best when the priority is a small, hospitable environment where staff care deeply and are reliably available, and where a crisis can be navigated with personal attention. It may be less suitable for families needing aggressive, transparent issue-tracking and rapid remediation in a clearly non-blaming culture. Prospective residents should visit with a focused checklist: how are concerns raised, tracked, and resolved; what steps are taken when infestations or other problems occur; and how is staff accountability maintained to ensure residents never hesitate to speak up. For some families, this is precisely the human-centered setting sought; for others, alternatives with stronger maintenance transparency and escalation clarity will be the prudent choice.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pillar House Crisis Apts in Concord, NH is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a dining room where residents can enjoy delicious meals prepared by the staff. Each apartment is fully furnished, providing a cozy and comfortable living space.
Pillar House Crisis Apts also boasts a beautiful garden and outdoor space where residents can relax or engage in outdoor activities. Housekeeping services are provided to ensure that the common areas and individual apartments are always clean and well-maintained.
Residents at Pillar House Crisis Apts receive comprehensive care services tailored to their specific needs. Trained caregivers are available to assist with daily activities such as bathing, dressing, and transfers. The community also offers coordination with health care providers, medication management, and assistance with special dietary restrictions such as diabetes diet.
Transportation arrangements for medical appointments are made by the community, ensuring that residents have easy access to necessary healthcare services. Additionally, there are nearby cafes, parks, pharmacies, restaurants, places of worship, and physicians for the convenience of residents.
To promote an active lifestyle, Pillar House Crisis Apts provides scheduled daily activities for residents to participate in. These activities are designed to enhance social interaction and engagement within the community.
Overall, Pillar House Crisis Apts offers a supportive and comfortable environment for seniors who require assistance with daily tasks but still want to maintain their independence.
Pillar House Crisis Apts is located at 40 Pleasant Street, Concord, NH 03301 in Merrimack County, New Hampshire
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