Information last verified:
89 Pleasant Street, Concord, NH 03301
For more information about senior living options: (844) 490-3973
Pleasant View has made a lot of positive changes and the staff is wonderful. Pleasant View’s receptionist is described as warm and welcoming, helping visitors feel comfortable and at ease. Sarah Varney is described as warm, professional, and a highly effective caregiver. The therapy team, including Lea, Jenn, and Lashaund, is praised for their attentive care. The overall atmosphere at Pleasant View is calm and peaceful, with residents genuinely cared for. One reviewer claimed Pleasant View Center offers the best care in New Hampshire. Families feel that Pleasant View staff become like a second family to their loved ones.
The facility is chronically understaffed, leaving residents suffering. Management is disorganized and fails to answer questions from families. The place is disgustingly filthy and residents do not receive the care they deserve. Medications are frequently missing or not given on time, endangering residents. Staff lack empathy and compassionate care, with neglect cited by families. Residents are sometimes left without medications for long periods, leading to dehydration or pain. Residents are left in hallways half-dressed or otherwise unattended. The facility seems to care more about profit than about resident welfare. There are reports of deaths attributed to neglect and serious harm from inadequate care.Yellow House in Concord, NH is best suited for families that can commit to vigilant oversight and for residents whose needs are primarily rehab-oriented with the expectation of active staff engagement when family members or advocates are present. The strongest signal in favor of this community is the presence of a few dedicated staff members who can deliver compassionate care when monitored, and therapy personnel who can drive meaningful improvement for residents who respond to structured rehabilitation. However, the facility is not a good fit for anyone requiring constant, reliable medical oversight or for families unable to visit regularly to supervise routines, medications, and safety protocols. For those with significant medical fragility, complex dementia, or a pattern of wandering or high-risk behaviors, stronger options with steadier staff-to-resident ratios and clearer accountability are worth pursuing. For such cases, alternatives should be actively explored early in the decision process.
The dominant pattern in the reviews is hard to ignore: chronic understaffing, inconsistent care, and frequent lapses in basic daily services. Families report long delays in answering call bells, missed or late medications, and insufficient assistance with personal care. Investigations into patient needs reveal repeated concerns about miscommunication with directors and social workers, and a troubling number of accounts describing residents left unattended or facing unsafe conditions in hallways or rooms. Cleanliness and hygiene are recurrent issues, with odors, unclean rooms, and missing personal items cited as ongoing problems. Several families describe emergency situations that were mishandled or delayed, contributing to deleterious outcomes for loved ones. The overarching implication is clear: staffing instability translates into real, frequent risk for residents who rely on timely, attentive care.
Yet, there are glimmers of practical strength when care teams operate with engaged leadership and responsive frontline staff. The reviews highlight individual staff members who demonstrate warmth, responsiveness, and professional competence, notably in the rehab and therapy spheres and in some admissions and patient advocacy interactions. Positive anecdotes emphasize a receptionist or front-desk staff creating a welcoming first impression, and therapy personnel who connect with residents and families to establish a workable care plan. In several cases, families express relief at specific personnel who have consistently shown reliability and empathy, suggesting that when management supports and empowers frontline teams, meaningful, person-centered progress remains possible. These pockets of competence show what the facility is capable of delivering, even if they are not universal across all shifts and units.
Those pros do not fully offset the main cons, however. The core risks, understaffing, inconsistent medication management, and lapses in basic daily care, pose threats that undermine any positive cases where staff demonstrates dedication. The consequence is a facility that can deliver moments of good care, yet remains fragile whenever workloads rise or turnover occurs. For families, this translates into a necessary calculus: the likelihood of consistent, predictable care is uncertain, and the margin for error is uncomfortably slim. In a setting where residents may require timely pain management, hydration, nutrition, and medical observation, the reputational chatter around neglect and miscommunication becomes a meaningful predictor of the day-to-day experience. The upshot is that pros exist, but they are not reliably present enough to reassure families that definitive, risk-free care is guaranteed.
From a practical decision standpoint, this facility demands a deliberate, action-oriented approach. Prospective families should insist on seeing current staffing schedules, med-pass workflows, and a transparent escalation path when concerns arise. Demand recent state inspection summaries, with attention to citations related to staffing levels, cleanliness, and medication administration. Schedule multiple visits at different times, including weekends, to observe call-bell response times, nurse availability, and the consistency of daily routines. Have candid conversations with residents and family councils about cleanliness, heat, safety, and food quality, and verify how often care plans are reviewed and updated. If any red flags emerge during these checks, missed medications, delayed responses, or unaddressed safety concerns, probe for immediate corrective actions and confirm whether a transfer plan is readily available. A trial period and a concrete exit strategy should be part of the agreement.
In the end, Yellow House reads like a cautionary choice rather than a straightforward upgrade. It is not well suited for residents with high medical or cognitive complexity who depend on unwavering, timely care. It may work for families who can dedicate themselves to relentless advocacy and who are comfortable with a facility that can show integrity and quality care on some days but not on others. For those facing limited housing options in Concord, it is essential to weigh the stark contrast between the moments of compassionate interaction and the recurring reports of neglect and disorganization. If moving forward, approach with vigilance, insist on accountability, and prepare to act quickly if care standards do not meet established expectations. The decision should prioritize safety, consistency, and the ability to sustain high-quality daily care above all other considerations.
9 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Yellow House in Concord, NH is an assisted living community that provides a comfortable and supportive environment for seniors. The house offers a variety of amenities to enhance the residents' quality of life, including a dining room where nutritious meals are served, fully furnished rooms for ultimate convenience, a beautiful garden for relaxation and outdoor activities, housekeeping services to ensure cleanliness, and move-in coordination to make the transition smooth.
In terms of care services, the Yellow House offers assistance with daily activities such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure comprehensive care for each resident. For those with specific dietary needs, the community can accommodate special dietary restrictions such as diabetes diets. Meal preparation and service are provided, taking into account individual preferences.
Medication management is another important aspect of care at the Yellow House. Trained professionals administer medications as prescribed by healthcare providers to ensure residents' well-being. Additionally, transportation arrangements are made for medical appointments.
Residents can enjoy scheduled daily activities designed to promote engagement and socialization within the community. Nearby cafes provide opportunities for socializing outside of the community as well. For nature lovers, two parks are conveniently located nearby where residents can take leisurely walks or enjoy outdoor picnics.
Accessing necessary medical supplies or pharmaceuticals is easy with twelve pharmacies in close proximity to the Yellow House. Thirty physicians in the area ensure easy access to medical care when needed. In addition, multiple transportation options are available nearby for convenience.
For spiritual needs, there are two places of worship close by where residents can attend religious services or seek spiritual guidance. Should any emergency arise, three hospitals in close proximity provide peace of mind knowing that prompt medical attention is readily available.
Overall, the Yellow House in Concord provides a comprehensive range of amenities and care services tailored to meet individual needs while fostering a sense of community and independence among its residents.
This area of Concord, New Hampshire offers a convenient and bustling location with various amenities within close proximity. There are several dining options nearby, ranging from casual spots like Tucker's and Dos Amigos Burritos to more upscale choices like Hermanos Cocina Mexicana and The Barley House. Medical care is easily accessible with multiple physician offices and pharmacies in the vicinity, including Dartmouth-Hitchcock Concord Primary Care. Those looking for spiritual fulfillment will find St John The Evangelist Church nearby, while nature enthusiasts can explore parks like White Park and Grappone Park for outdoor leisure activities. Additionally, there are cafes such as Revelstoke Coffee for a cozy environment to relax or socialize. Healthcare services are readily available at Concord Hospital 5th Floor and Convenient MD Concord. With its blend of amenities and services, this area presents a desirable option for senior living in Concord.
Yellow House is located at 89 Pleasant Street, Concord, NH 03301 in Merrimack County, New Hampshire
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