89 Pleasant Street, Concord, NH 03301
For more information about senior living options: (844) 490-3973
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Pleasant View has made a lot of positive changes and the staff is wonderful. Sarah Varney's warm personality and professional demeanor quickly put Gail at ease. Sarah Varney has been quick to respond to suggestions and requests regarding Gail's care. The receptionist's warm greeting made visitors feel comfortable and welcome. Sarah Varney went above and beyond to help get Gail's brother admitted. The atmosphere at Pleasant View is calm and peaceful, and it feels like a place where people are genuinely cared for. Pleasant View left a reviewer with a truly positive impression. Lea in therapy and the rest of the therapy staff were highly praised. Jenn, Lashaund, and the rest of the staff were recognized for their kindness and professionalism. One reviewer called Pleasant View the best care in New Hampshire. The room for a family member was warm and clean.
The facility is understaffed, causing neglect and patient suffering. There is a constant urine odor and floors that are sometimes sticky, indicating cleanliness problems. The staff are described as lacking compassion and empathy toward residents. Morning medications are not consistently provided, leaving residents without essential treatment. Residents are sometimes left sitting in hallways, suggesting inadequate supervision and care. Families allege neglect and even deaths attributed to the facility's poor medical oversight. The facility charges high fees while basic needs, such as assistance with bathing, are not adequately met.Pleasant View Center is described by many as a place that has made positive changes and where the staff can be wonderfully caring, but the experiences shared by families are deeply mixed. Some readers recount a welcoming environment, responsive caregivers, and a sense that particular staff members go above and beyond to help residents and loved ones. Others tell a disturbing story of neglect, staffing shortages, inconsistent care, and serious lapses that in some cases appear to have had tragic consequences. Taken together, the impressions paint a picture of a facility with strengths in individual interactions yet ongoing, system-wide concerns that leave families divided in their overall assessment.
Several accounts center on the people who work there, especially a staff member named Sarah Varney. One reviewer notes that Sarah's warm personality and professional demeanor were a standout during Gail Dupuis-Natt's placement, describing Sarah as the exception among caregivers seen at other facilities. The same person also points to Sarah's responsiveness to suggestions and requests about Gail's care, and to the comfort found in voicing concerns. Another reviewer echoes this sentiment, recalling a warm reception and noting that Sarah was seen among the staff in a way that contributed to a light, cheerful atmosphere. Beyond Sarah, other staff members - Lea in therapy, as well as Jenn and Lashaund - receive praise for their care and professionalism in the therapy department, with a conservative sense of gratitude expressed by a resident's family.
Yet alongside these affirmations, a number of reviewers identify persistent issues that undermine the overall experience. It is acknowledged that Pleasant View has made improvements, but problems with housekeeping and cleanliness are repeatedly mentioned. Specific complaints include a constant urine odor, sticky floors, rooms that grow dirty or unsanitary, and missing personal items. One family describes an ongoing effort to get their brother admitted, praising the admission support but noting the facility's cleanliness problems and arguing that a higher standard of cleanliness would be preferable even while acknowledging that the resident is being well cared for. The tension between positive interpersonal care and negative environmental conditions weaves through several accounts.
The most forceful and frequently repeated warnings are the negative ones. A number of reviewers urge others not to place loved ones at Pleasant View, characterizing staff as lacking empathy and accusing the facility of neglect. Phrases such as "do not put your loved one here" and "lacks empathy" recur, accompanied by claims that families are given the runaround and that directors do not communicate effectively. Several accounts describe clients who were left without medications, or who witnessed patients sitting in wheelchairs in hallways, with allegations that the facility is understaffed and ill-equipped to meet medical needs. Some reviews describe the facility as the worst they have seen, with accusations of neglect and requests for the facility to be reported or shut down.
There are also stories that connect care quality with outcomes, including serious concerns about medical attention and timely treatment. One account describes a client who did not receive morning medications, while others recount missed diagnoses, dehydration, hypothermia, and even a death following hospitalization where concerns were raised earlier. In some of these narratives, the frustration is not merely about daily inconveniences but about life-and-death consequences, such as a caregiver's failure to escalate care or communicate critical changes to families promptly. A few reviewers emphasize the importance of family advocacy - visits and persistent questioning - as essential to receiving appropriate attention in a setting that some view as overwhelmed or mismanaged.
Financial and administrative grievances also surface in the reviews. Several families report disputes about billing, including being charged after discharge, and describe the facility as a trap aimed at extracting money. The sense of disillusionment is reinforced by stories of bottlenecks in case management, slow or absent responses to calls, and a perception that there is a mismatch between the level of care provided and the cost of care. These financial and administrative tensions color the perception of the facility as a whole, even among those who otherwise praise the warmth and kindness of individual staff members.
Against this backdrop of conflicting experiences, there remain glimpses of genuine care and professional competence. One reviewer shared being "mostly impressed" with the treatment of a facility, highlighting specific individuals who contributed positively to the care experience. The same voice attributed a degree of gratitude to staff who had a constructive impact, suggesting that when the right people are engaged and communication remains clear, Pleasant View can be a place where residents are treated with dignity and kindness. This indicates that the facility has the capacity to deliver compassionate care in the right circumstances, even as other reports reveal serious flaws.
In sum, Pleasant View Center is depicted as a place with notable strengths in personal interactions and certain staff members who demonstrate commitment and warmth. However, the collective set of reviews reveals severe concerns about cleanliness, medication management, communication with families, staffing levels, and overall quality of care. For families considering this facility, the stories suggest a need to weigh the positive personal connections and potential for excellent care against the risk of environmental shortcomings and inconsistent medical oversight. If choosing Pleasant View, prospective residents and families may want to conduct thorough on-site visits, establish clear medication and care plans, insist on transparent communication with leadership, and maintain vigilant, ongoing advocacy to ensure that all aspects of care meet their expectations.
9 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Yellow House in Concord, NH is an assisted living community that provides a comfortable and supportive environment for seniors. The house offers a variety of amenities to enhance the residents' quality of life, including a dining room where nutritious meals are served, fully furnished rooms for ultimate convenience, a beautiful garden for relaxation and outdoor activities, housekeeping services to ensure cleanliness, and move-in coordination to make the transition smooth.
In terms of care services, the Yellow House offers assistance with daily activities such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure comprehensive care for each resident. For those with specific dietary needs, the community can accommodate special dietary restrictions such as diabetes diets. Meal preparation and service are provided, taking into account individual preferences.
Medication management is another important aspect of care at the Yellow House. Trained professionals administer medications as prescribed by healthcare providers to ensure residents' well-being. Additionally, transportation arrangements are made for medical appointments.
Residents can enjoy scheduled daily activities designed to promote engagement and socialization within the community. Nearby cafes provide opportunities for socializing outside of the community as well. For nature lovers, two parks are conveniently located nearby where residents can take leisurely walks or enjoy outdoor picnics.
Accessing necessary medical supplies or pharmaceuticals is easy with twelve pharmacies in close proximity to the Yellow House. Thirty physicians in the area ensure easy access to medical care when needed. In addition, multiple transportation options are available nearby for convenience.
For spiritual needs, there are two places of worship close by where residents can attend religious services or seek spiritual guidance. Should any emergency arise, three hospitals in close proximity provide peace of mind knowing that prompt medical attention is readily available.
Overall, the Yellow House in Concord provides a comprehensive range of amenities and care services tailored to meet individual needs while fostering a sense of community and independence among its residents.
This area of Concord, New Hampshire offers a convenient and bustling location with various amenities within close proximity. There are several dining options nearby, ranging from casual spots like Tucker's and Dos Amigos Burritos to more upscale choices like Hermanos Cocina Mexicana and The Barley House. Medical care is easily accessible with multiple physician offices and pharmacies in the vicinity, including Dartmouth-Hitchcock Concord Primary Care. Those looking for spiritual fulfillment will find St John The Evangelist Church nearby, while nature enthusiasts can explore parks like White Park and Grappone Park for outdoor leisure activities. Additionally, there are cafes such as Revelstoke Coffee for a cozy environment to relax or socialize. Healthcare services are readily available at Concord Hospital 5th Floor and Convenient MD Concord. With its blend of amenities and services, this area presents a desirable option for senior living in Concord.
Yellow House is located at 89 Pleasant Street, Concord, NH 03301 in Merrimack County, New Hampshire
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