Raytown Bickford House
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9110 East 63 Road Street, Kansas City, MO 64133
For more information about senior living options: (844) 490-3973
Trustwell Living in Raytown consistently emerges in these reflections as a place where residents are cared for with genuine warmth and attention, and where families feel confident in the hands their loved ones occupy each day. Across many accounts, the staff's kindness, accessibility, and proactive approach shape a reassuring picture: caregivers who are responsive, patient, and driven to create a home-like atmosphere rather than a clinical setting. The overarching sentiment is that Trustwell is more than a facility - it's a community where people feel seen and valued.
A name that repeatedly surfaces in praise is Kayla. From one review to the next, Kayla is described as a standout med tech whose attentiveness and dedication consistently meet the needs of residents, particularly those with tricky medical considerations. Several family members note that Kayla not only handles medications with care but also takes the time to reassure both residents and their relatives. One reviewer even mentions a prior professional connection, underscoring that Kayla's care is a hallmark of reliability. In these voices, Kayla's approach - greeting visitors with a smile, taking time to check in, and treating residents with respect and dignity - is a touchstone of Trustwell's reputation for compassionate service.
The staff who greet families and monitor daily well-being are highlighted beyond Kayla as well. Heidi Neal, in particular, is singled out by multiple visitors as someone who stands out in the best possible way. Descriptions emphasize her welcoming demeanor toward both residents and visitors, her willingness to answer questions, and the way she contributes to a calm, reassuring environment. In several instances, families voice appreciation for how Heidi helps put them at ease, reinforcing the sense that the team collectively prioritizes open communication and genuine care.
Leadership and administration are also part of the positive narrative. The executive director, often referred to as Darrien Blackwell (with variations in spelling across reviews), is praised for exceeding expectations and for knowing every resident personally. Reviewers describe her as someone who makes residents feel at home and part of the Trustwell family, a leader whose presence and approach inspire confidence. The sentiment is that when a director is so accessible and involved, it translates into a safer, more supportive, and more homelike atmosphere for both residents and their families.
Beyond individual staff, the broader community feel receives high marks. Families recount a well-rounded experience that blends attentive medical care with home-cooked meals, social activities, and opportunities for families to participate in events. The food is repeatedly described as homemade and delicious, with one note highlighting Thanksgiving dinner as a particularly meaningful invitation for families to share in their loved ones' daily lives. The facility's amenities - large apartments, with options for two-bedroom, two-bathroom layouts suitable for couples or family cohabitation, as well as studios - are presented as generous and comfortable. Recurring remarks about smiling staff, a positive atmosphere, and a sense of belonging reinforce Trustwell's aim to be a place where aging can feel dignified and supported.
Several reviews emphasize how transitions into Trustwell can be made smoother for families and residents alike. One account specifically cites a caregiver team - Darrian and her colleagues - who helped ease a mom's move into the community, leaving the observer overwhelmed with emotion in a moment of realization that this was the right fit. The sense of teamwork - staff working together to make new residents feel welcome, safe, and settled - comes through as a key strength, alongside the ongoing consistency of care and the warmth that guests repeatedly encounter during visits.
In painting a fuller picture, the descriptions also touch on the practicalities that matter in daily life. The nursing team's coordination around medications, the regular activities designed to keep days engaging, and even social events like a well-attended Happy Hour all contribute to a sense of normalcy and joy in daily routines. Visitors' comments about the facility as a whole - its cleanliness, the size and comfort of common spaces, and the attentiveness of the care team - underscore an impression of a thoughtfully managed community that aims to balance dignity with liveliness.
Not all feedback lands in the same feeling tone, of course. One review stands out with a starkly negative perspective, describing Trustwell as "HORRIBLE" and listing serious concerns such as roaches in the kitchen and restrooms, substandard food, and inadequate staffing. The account claims that meals were mishandled and that improper behavior and unprofessional conduct occurred in front of residents, with additional allegations of poor oversight and nonresponsive escalation to state authorities. It is a striking counterpoint to the otherwise consistently positive narratives and serves as a clear reminder that, like any care facility, individual experiences can vary, and concerns deserve thorough attention and investigation.
Taken together, these accounts suggest that Trustwell Living in Raytown is widely regarded as a compassionate, family-centered environment where staff members - especially Kayla and Heidi - treat residents with respect and diligence. The leadership is described as hands-on and caring, and the community is portrayed as a place that blends medical attentiveness with a warm, home-like culture. While there is at least one strongly negative review that merits consideration and further inquiry, the prevailing sentiment across most voices is that Trustwell is a hidden gem in the Raytown area - offering generous accommodations, homemade-style meals, meaningful activities, and a dedicated team committed to ensuring that aging loved ones experience safety, dignity, and belonging. For families seeking an assisted living community, these perspectives collectively suggest Trustwell Living is worth a thoughtful visit to see if it could be the right fit for their loved one.
The Raytown Bickford House in Kansas City, MO is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a gaming room to provide entertainment and relaxation options. Residents can also enjoy the outdoor space and garden area.
The community offers fully furnished apartments with private bathrooms and kitchenettes for added convenience. Housekeeping services are provided to ensure that residents have a clean living environment. Additionally, move-in coordination is available to assist new residents with their transition.
Nutritious meals are prepared and served restaurant-style in the dining room, with special dietary restrictions accommodated. A small library is available for those who enjoy reading, and Wi-Fi/high-speed internet access is provided throughout the community.
Care services at Raytown Bickford House include 24-hour call system and supervision for added safety and security. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is offered to ensure that residents take their prescribed medications correctly.
The community also prioritizes mental wellness with a dedicated program designed to support residents' emotional well-being. Those with diabetes can benefit from specialized diet plans to manage their condition effectively.
Transportation arrangement services are available for non-medical purposes as well as for doctors' appointments. A wellness center offers fitness programs to promote physical health among residents.
In terms of nearby amenities, there are various cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals conveniently located near the community.
Overall, Raytown Bickford House provides a comprehensive assisted living experience with its extensive amenities and care services designed to enhance the quality of life for its residents while ensuring their safety and well-being.
This area of Kansas City, Missouri, offers a variety of amenities and services that may be appealing to seniors looking for a convenient and vibrant community. With multiple physicians' offices, pharmacies, and hospitals nearby, access to healthcare is readily available. There are also several parks for outdoor recreation and relaxation within a short distance. Places of worship provide spiritual support and a sense of community, while cafes offer opportunities for socializing and enjoying a cup of coffee. Additionally, there are restaurants and theaters within driving distance for entertainment options. Overall, this neighborhood provides a range of resources to support a comfortable and fulfilling lifestyle for seniors.
Raytown Bickford House is located at 9110 East 63 Road Street, Kansas City, MO 64133 in Platte County, Missouri
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