Autumn Terrace Health & Rehabilitation

Pros

• The great uncle seems very happy and taken care of at the facility.
• The staff at Autumn Terrace Health and Rehabilitation is described as good and helpful.
• Staff members are friendly towards residents.
• The facility was able to work with the reviewer financially, which was a deciding factor in choosing it.
• Nurses and doctors are available 24/7, providing a sense of security for families.

Cons

• The staff is often on their cell phones and neglects to take care of the residents.
• Residents are talked about negatively by the staff, who only change them when they want to.
• There are no activities offered for the residents, and some feel forgotten during meals.
• Staff members display rudeness towards the residents.
• Response times after pushing the call light are excessively long.
• The facility is unclean, with poop found in bathrooms and on floors.
• There is a lack of security or check-ins upon entering the building, and staff members do not wear name tags.
• The food provided is described as horrible, and daily charting seems nonexistent.
• Communication with staff is difficult, making it hard to get assistance when needed.
• There were no accident reports filed when a resident fell multiple times.

Review

The experience of residents and families at Autumn Terrace Health and Rehabilitation (Benchmark) seems to diverge significantly, revealing a complex and polarized picture of care provided at this facility. One common sentiment expressed by several reviewers is a deep concern regarding the attentiveness and professionalism of the staff. One individual recounts the disheartening experience of arriving to find their room unprepared, which set a negative tone for their visit. They noted that staff members often appeared distracted, spending considerable time on their cell phones rather than attending to the needs of residents. This lack of engagement was further exacerbated by reports of derogatory conversations among staff about residents, contributing to a pervasive atmosphere of disregard. Such behaviors undoubtedly impact the dignity and well-being of those residing in the facility.

Many reviews highlighted troubling instances relating to basic care standards, suggesting an environment rife with neglect. Instances such as being forgotten during meal times or waiting excessively for assistance after pushing call lights are not just minor inconveniences; they reflect systemic issues within patient care protocols. A particularly alarming report described unsanitary conditions in shared spaces—evidencing poor oversight and maintenance. These details prompted one troubled reviewer to hastily relocate their loved one from Benchmark altogether due to fears for their safety and quality of life.

In stark contrast to these negative experiences, there were positive remarks regarding certain aspects of Autumn Terrace's care. Some families reported satisfactory experiences with specific residents, emphasizing that individuals like great uncles were reportedly happy and well cared for within the facility's walls. These varying perspectives signal that while some staff members may provide quality personal attention and support, others may fall short in meeting essential caregiving expectations.

Financial considerations played a significant role in choosing Autumn Terrace for some families, particularly when compared with other facilities offering similar services. A reviewer appreciated the willingness of Benchmark’s administration to work collaboratively on financial arrangements—an aspect that can be crucial for families navigating the often prohibitive costs associated with long-term care options. The acknowledgment that nursing and medical staff are available around-the-clock also points towards a foundational strength in medical oversight at the facility.

Despite these positives, criticism remained directed towards operational inefficiencies—particularly concerning activity programming intended to stimulate mental engagement among residents. A review lamented how limited recreational or cognitive-improving activities were available for loved ones wishing for more engagement beyond basic daily routines. The sentiment shared here underscores an inherent need within memory care environments: residents benefit enormously from structure and stimulation tailored specifically for them.

Ultimately, the divergent experiences reported by current residents' families underscore the importance of transparency and accountability within senior living facilities like Autumn Terrace Health and Rehabilitation (Benchmark). While it is clear some inhabitants receive adequate levels of care—suggesting potential strengths within particular teams or departments—the overall feedback suggests an urgent need for improvement in resident treatment consistency, better communication practices among staff members, enhancement in sanitary measures, commitment to structured activities, as well as heightened sensitivity towards patient needs across all shifts. Addressing these concerns could not only lead to better resident satisfaction but transform Autumn Terrace into a truly supportive community where every individual feels valued and secure in their environment.

This part of Raytown, Missouri offers a variety of healthcare options within close proximity, including primary care physicians, pharmacies, and hospitals. There are also several restaurants and cafes nearby for dining out or grabbing a quick bite to eat. The area boasts several parks where seniors can enjoy outdoor activities and stay active. Additionally, there are places of worship for spiritual nourishment and theaters for entertainment. With its convenient amenities and healthcare facilities, this neighborhood provides a well-rounded environment for senior living.

Physicians

• Raytown Family Medical Care (0.3 miles)
• Silverstein Eye Centers (2.6 miles)
• Research Medical Center: Yandrapu, Harathi MD (5 miles)
• Blue River Medical Group (5.7 miles)
• Consultants in Gastroenterology (5.8 miles)
• Encompass Medical Group (5.8 miles)
• Lee's Summit Physicians Group (5.9 miles)

Pharmacies

• Walgreens (1.2 miles)
• Hy-Vee Pharmacy (1.2 miles)
• Hy-Vee Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Cerner Healthe Clinic (4.5 miles)

Restaurants

• McDonald's (1.3 miles)
• Denny's (3.7 miles)
• Jimmy John's (4 miles)
• Los Cabos Mexican Grill and Cantina (5.6 miles)
• Whataburger (5.9 miles)
• Sonic Drive-In (5.9 miles)
• Go Chicken Go (6 miles)

Parks

• Skiles park (2.1 miles)
• Swope Park (4.2 miles)
• Rotary Park (4.7 miles)
• Central Park (5.8 miles)
• Historic Hyde Park (6.7 miles)
• Loose Park (7.1 miles)

Hospitals

• VA Honor Annex (2.5 miles)
• Truman Medical Center Lakewood (4.5 miles)
• The Birds (4.5 miles)
• Kansas City VA Medical Center : Midwest Biomedical Research (4.9 miles)
• Saint Luke's East Hospital (6.6 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (5.9 miles)
• Scotters Coffee (6.4 miles)
• Front Range Coffeehouse & Provisions (6.5 miles)
• McLain's Bakery (6.6 miles)
• Corner Cafe (6.8 miles)
• Panera Bread (7 miles)

Places of Worship

• Word Of Grace Fellowship (2.9 miles)
• St Mark's Catholic Church (5 miles)
• Community of Christ Temple (5.9 miles)
• Central United Methodist Church (6.6 miles)
• Trinity United Methodist Church (7.1 miles)

Theaters

• AMC Independence Commons 2 (6.5 miles)
• B&B Theatres Lee's Summit 16 (6.9 miles)