4330 Washington, Kansas City, MO 64111
For more information about senior living options: (844) 490-3973
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A handful of staff were professional, friendly, and caring. Everything was seamless, with staff who were friendly, helpful, and caring. The Grand Pavilion has transformed over the last year, with improved quality of care and a positive development in the facility. The facility is easy to access and is a great place to care for elderly loved ones. Under new management, the facility is moving in the right direction with new ownership, new staff, and a vision for excellence. The staff are consistently described as friendly and helpful.
The room was dirty and not cleaned for weeks, with grime in the bathroom. Staff did not answer call bells, forcing the patient to move unassisted. Cockroaches were present during the patient's first walk to the bathroom. Medication administration was inconsistent or delayed, with some doses never given. Clothes were lost in the laundry for days. The majority of staff were unprofessional and disorganized. The meals were horrendous, with unsafe-looking ingredients in the spaghetti sauce. The facility smelled of urine and roaches were present in rooms and common areas. Oxygen therapy was inadequately administered, with tanks empty and repairs done reluctantly.Grand Pavilion At The Plaza in Kansas City, MO is best suited for families willing to stay closely involved and to monitor daily care during a transition period. The community's recent ownership change signals potential improvement, and its location and accessibility make it a practical option for those pursuing short-term rehab or ongoing care only when a robust oversight plan is in place. If the objective is a consistently clean, well-staffed environment with reliable nursing attention, this facility can be worth revisiting - but only under a plan that centers on accountability and rapid problem-resolution.
Yet the risk profile remains uncomfortably high. Numerous reviews describe dirt and grime, persistent odors, and roaches, with actual cleanliness repeatedly called into question. Medical administration is uneven, including delays in pain medications, medication records that don't align with what was delivered, and oxygen equipment that fails or is not serviced promptly. Reports of staff arguments, neglectful care, and residents left in unsafe situations suggest reliability and safety are not consistently guaranteed. Those realities argue strongly for pursuing alternatives for families prioritizing dependable clinical oversight and a consistently clean, respectful environment.
On the upside, the facility has shown signs of progress. A number of reviews highlight compassionate, capable staff in portions of the operation, and some visitors report smooth check-ins and warm interactions. The new ownership is explicitly tied to a broader push for upgrades in systems and staffing, with observers noting momentum and ongoing renovations. For families willing to verify ongoing improvements and to demand measurable benchmarks, the presence of potential creates a credible reason to watch closely and reassess at intervals.
For a decision, a rigorous pre-admission review is essential. Insist on transparent metrics: current nurse-to-patient ratios, medication administration processes, oxygen and pain-management protocols, and a concrete housekeeping and room-maintenance schedule. Tours should scrutinize patient rooms, bathrooms, and common areas for cleanliness and odor control, and for equipment that functions reliably. Meet the director of nursing, request recent state survey results, and seek references from recent residents or families. If the plan includes a temporary stay with a strict monitoring and escalation framework, confidence can be built - but only if those safeguards are real and demonstrable.
Given the inconsistent track record, comparison with alternatives that prioritize steady cleanliness and reliable clinical care is prudent. If proximity to family and the promise of improvement under new management appeal, Grand Pavilion warrants conditional consideration - provided ongoing improvements are documented and sustained. The decisive test is whether care patterns stabilize over several weeks: no persistent odors, timely administration of medications, responsive assistance to call bells, and dependable oxygen and other life-safety supports. Without that stability, the risks outweigh the potential upside.
Ultimately, Grand Pavilion At The Plaza is not a straightforward fit for most seniors who require dependable daily care. It remains a candidate only for families prepared to engage aggressively, verify improvements, and reassess frequently as care patterns emerge. For those unwilling to gamble on ongoing transformation, pursuing alternatives with established records of cleanliness, staffing consistency, and respectful treatment is the recommended course. When concrete improvements are visible and sustained, the facility's advantages - location, access, and a motivated, evolving staff - can finally align with the essential standard of care.
154 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kansas City International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Grand Pavilion At The Plaza in Kansas City, MO is a skilled nursing facility providing comprehensive care services for seniors. Our community offers a range of amenities and services to ensure a comfortable and fulfilling lifestyle for our residents.
Residents can enjoy the convenience of on-site beauty salon services, cable or satellite TV, and access to community-operated transportation for appointments or outings. Our computer center allows residents to stay connected with loved ones and engage in online activities. We have a spacious dining room where nutritious meals are served restaurant-style, accommodating special dietary restrictions.
For recreational activities, we offer a fitness room for physical exercise, a gaming room for entertainment, and a small library for reading enthusiasts. Residents can also relax and socialize in our outdoor space or visit nearby cafes and parks. Wellness is prioritized with access to our wellness center which provides health resources and programs.
Our caring staff provides 24-hour supervision and assistance with daily tasks such as bathing, dressing, transfers, and medication management. Diabetes diets are catered to, ensuring proper nutrition for residents with special dietary needs. Our team also arranges transportation for medical appointments or other necessary trips.
We prioritize engaging activities in our community such as fitness programs, planned day trips to explore the city, resident-run activities that encourage socialization among peers, and scheduled daily activities offering various forms of stimulation.
The Grand Pavilion At The Plaza is conveniently located nearby numerous pharmacies, physicians' offices, restaurants, hospitals as well as places of worship. This ensures easy access to essential services and amenities outside of our community.
Overall, at The Grand Pavilion At The Plaza in Kansas City, MO seniors receive exceptional care services in a comfortable environment enriched by various amenities and opportunities for engagement while also benefiting from the convenience of nearby establishments within the local community.
Grand Pavilion At The Plaza is located at 4330 Washington, Kansas City, MO 64111 in Jackson County, Missouri
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