4330 Washington, Kansas City, MO 64111
For more information about senior living options: (844) 490-3973
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A reviewer described visiting their mother-in-law as good, noting she was very happy to see him and that staff took good care of her. A reviewer praised the check-in and COVID testing processes as seamless, with warm, friendly, helpful, and caring staff. A reviewer found the facility easy to access and a great place to take elderly loved ones. A reviewer appreciated watching The Grand Pavilion transform over the last year, praising the improving quality of care and evolving structure. A reviewer noted new management, new ownership, new staff, and a new vision for excellence and growth. A reviewer highlighted a transport driver named Kyle as very nice and kind for assisting their husband.
The room and bathroom were dirty and not cleaned for weeks. Cockroaches were encountered on the first walk to the bathroom. It took 18 hours to get pain medication, and some meds were recorded as given when they were not. Clothes were lost in the laundry for several days. The facility had a urine smell and roaches; cleanliness and maintenance were severely lacking. Many staff were unprofessional and uncaring, with only a few exceptions. Oxygen for a patient was not administered adequately, with empty tanks or nonfunctional equipment. A patient lay in a puddle of blood for about 25 minutes after a nurse refused to take him to the bathroom. Staff argued in the hall and failed to show basic empathy or coordination. The experience led to police involvement and complaints with a state agency; families felt unsafe and unsupported.A diverse chorus of patient and family experiences paints a fractured and frequently troubling picture of care at the facility in question. Across the many reviews, the common thread is a sense that what should be a place of healing and support often falls short in the most fundamental ways. Some readers describe moments of kindness and competence, but those are in the minority compared with accounts of dirt, disorganization, and neglect that run through weeks of hospitalization or long-term care.
Several reviewers recount harrowing hospital-to-facility transitions, where expectations collided with disappointing realities. One person described being discharged from a hospital after a hip replacement and arriving at the facility believing they were being admitted, only to find the room unprepared and dirty. The room's condition was described as "actual dirt, grit, grime," with a bathroom that hadn't been cleaned in three weeks. The situation spiraled further as medications took up to 18 hours to arrive, and the administration of medicines depended more on the mood of the nurse than on a true schedule or accuracy. There were even discrepancies in records, with reviewers stating that they were documented as having received meds they never actually received. Clothes were lost in the laundry for days on end, and showers were scarce - only two in a three-week stay - while the overall environment suggested a basic standard of cleanliness and maintenance was repeatedly unmet.
The negative experiences often extended beyond the physical space to the behavior and attentiveness - or lack thereof - of staff. In one account, staff would answer calls for help only intermittently, forcing a patient to walk to the bathroom unassisted against orders. Another reviewer described an encounter with cockroaches during a first trip to the bathroom, a detail that crystallizes a broader concern about basic sanitary conditions. The mix of fear and frustration continued in the everyday routines: "records of me receiving meds I never got" and a perception that much of the care depended on the personality or mood of individual workers rather than established procedures. In some cases, there were echoed complaints about the consistency and professionalism of the caregivers, with lines like "most staff is not professional" and a general sense that "virtually no one had their - - together."
Family narratives add a second layer of concern. One reviewer spoke of grandparents who arrived in relatively stable condition but deteriorated during their stay, with the implication that the care they received did not match their needs. Others lamented a reliance on "hiring anybody," suggesting that the facility sometimes prioritizes staffing quantity over the right fit or competency. The frequent refrain across these accounts is that while a few workers demonstrated genuine care, a substantial number appeared overwhelmed, unfocused, or indifferent to the patients' well-being. The sentiment is clear: for families, the experience was a test of trust, with some staff upholding that trust and others undermining it.
Not all reflections were grim, however. Several reviewers shared markedly positive experiences that stood in stark contrast to the negative stories. One visiting relative described a seamless process - from check-in to a COVID test and back to visiting their mother-in-law - culminating in a welcome from a friendly, helpful, and caring staff. Another review spoke of a grandmother who felt better, and a mother-in-law who appeared well-cared-for, suggesting that the facility can deliver dignified care under the right circumstances. A broader comment about the facility's trajectory highlighted the potential for improvement, noting "new ownership, new staff and a new vision for excellence and growth." These messages imply that the facility's reputation is not monolithic and that changes in management and culture can shift experiences for the better.
Yet the most emotionally charged accounts center on life-and-death stakes. A reviewer described a mother who, in her final weeks, experienced what they believed to be inadequate oxygen administration. The account asserts that oxygen tanks or generators were not properly functioning, and that staff failed to verify flow rates or correct settings in a timely manner, leading to repeated concerns raised by family members. The matter escalated to formal complaints and even police involvement, with a state agency investigation that reviewers felt did not uncover deficiencies. The reviewer's conclusion - that oxygen deprivation likely worsened her mother's discomfort and hastened decline - lifts the anecdotes from routine dissatisfaction into the realm of deeply personal tragedy. The sense of betrayal and grief is palpable, and it often sits atop a broader sense that the facility should have been a place of safety and compassion.
Interwoven with these intense stories are reminders that not every day at the facility is unbearable. Some reviewers highlight specific individuals - care providers who offered kindness, attention to patient needs, or clear communication - along with general improvements in some units or departments. Others note odors, roaches, leaks, and inconsistent cleanliness, yet still acknowledge occasional professionalism or compassion from particular workers. The mixed bag of impressions underscores a broader point: patient experience at the facility is highly variable, shaped by who is on duty, the unit in question, and how well the facility's leadership translates new policies into day-to-day practice.
Taken together, the collection of reviews presents a facility at a crossroads. There are vivid stories of neglect, mismanagement, and fear - claims that serious lapses in hygiene, medication administration, oxygen support, and staff responsiveness compromised patient safety and dignity. Simultaneously, there are testimonies of meaningful care, warmth, and improvement under new leadership and with dedicated staff who show up for families and patients in meaningful ways. For families considering this facility, the message is nuanced: there are compelling reasons to scrutinize the quality of care, demand transparent processes, and seek assurances about staffing, infection control, medication administration, and patient safety. And for administrators, the threads of these reviews offer a roadmap - address the cleanliness and maintenance gaps, ensure reliable medication delivery and documentation, and preserve the compassionate care that some staff members clearly provide, while continuing the changes that have begun to shift the environment in a more positive direction.
154 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kansas City International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Grand Pavilion At The Plaza in Kansas City, MO is a skilled nursing facility providing comprehensive care services for seniors. Our community offers a range of amenities and services to ensure a comfortable and fulfilling lifestyle for our residents.
Residents can enjoy the convenience of on-site beauty salon services, cable or satellite TV, and access to community-operated transportation for appointments or outings. Our computer center allows residents to stay connected with loved ones and engage in online activities. We have a spacious dining room where nutritious meals are served restaurant-style, accommodating special dietary restrictions.
For recreational activities, we offer a fitness room for physical exercise, a gaming room for entertainment, and a small library for reading enthusiasts. Residents can also relax and socialize in our outdoor space or visit nearby cafes and parks. Wellness is prioritized with access to our wellness center which provides health resources and programs.
Our caring staff provides 24-hour supervision and assistance with daily tasks such as bathing, dressing, transfers, and medication management. Diabetes diets are catered to, ensuring proper nutrition for residents with special dietary needs. Our team also arranges transportation for medical appointments or other necessary trips.
We prioritize engaging activities in our community such as fitness programs, planned day trips to explore the city, resident-run activities that encourage socialization among peers, and scheduled daily activities offering various forms of stimulation.
The Grand Pavilion At The Plaza is conveniently located nearby numerous pharmacies, physicians' offices, restaurants, hospitals as well as places of worship. This ensures easy access to essential services and amenities outside of our community.
Overall, at The Grand Pavilion At The Plaza in Kansas City, MO seniors receive exceptional care services in a comfortable environment enriched by various amenities and opportunities for engagement while also benefiting from the convenience of nearby establishments within the local community.
Grand Pavilion At The Plaza is located at 4330 Washington, Kansas City, MO 64111 in Jackson County, Missouri
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