Bishop Spencer Place

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  • Interior

    A bathroom interior featuring a mirror, shelves, and soap dispensers.

  • Outdoors

    A peaceful garden setting featuring a pergola, trees, and outdoor furniture under dappled sunlight.

  • Decor

    A cozy interior featuring a vintage dresser with a lamp and painting above, flanked by two wooden chairs.

  • Building

    Entrance of a building with a green awning.

  • Landscaping

    A serene garden area featuring a wooden pergola surrounded by lush plants.

  • Lighting

    A ceramic table lamp with a white lampshade, placed on a wooden table beside a mirror.

  • Garden

    Close-up of white flowers with red centers in a garden setting.

  • Outdoor

    A peaceful garden scene with a chair and flowering shrubs.

  • Bathroom

    A walk-in tub designed for accessibility, featuring a towel and decorative flowers.

  • Hallway

    A hallway interior featuring an aquarium and a handrail.

  • Plant

    A living room corner with a leafy plant and wooden furniture, including a bookshelf filled with books.

Bishop Spencer Place

4301 Madison Avenue, Kansas City, MO 64111

For more information about senior living options: (844) 490-3973

3.1 from 54 reviews
5 stars
20
4 stars
8
3 stars
4
2 stars
4
1 stars
18

Assisted Living Continuing Care Retirement Community (CCRC) Skilled Nursing Facility

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Assisted Living

Memory Care

Independent Living

Skilled Nursing Facility

Continuing Care Retirement Community (CCRC)CCRC

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    Overall Review of Bishop Spencer Place

    Pros

    • pro The independent living facility is excellent, with meals described as excellent and reasonably priced.
    • pro The assisted living section is beautiful, and private-pay residents appear to receive good care.
    • pro Bishop Spencer has become home for some residents, who are well cared for and enjoy the staff and activities.
    • pro The facility is described as absolutely beautiful, with residents seeming to love being there and treated with dignity and respect.
    • pro The PT/OT services are decent, and the York Place division's PT/OT, activities staff, head nursing director, and administrator are praised.

    Cons

    • pro They describe the staff as inattentive, neglectful, and mean to their father.
    • pro They claim their father developed sepsis from an unchecked wound while in the facility.
    • pro They report their loved one received zero nursing care and wore a non-working catheter.
    • pro They say night shifts are disgraceful and medications must wait until the next day.
    • pro They state doctors are seen only twice a week, leaving patients without timely medical attention.
    • pro They feel complaints to the director of nursing are ignored or ineffective.
    • pro They allege Jacque Davis is unprofessional.
    • pro They describe staff as slow to respond and often lingering at the front desk.
    • pro They report residents lying in urine for long periods and rooms that are cramped.
    • pro They claim theft of belongings occurs and some residents lack assistance with eating.
    • pro They call the nursing home a "living nightmare."

    Review

    The collection of comments about Bishop Spencer Place presents a wide spectrum of experiences, from glowing praise of independent living and certain staff to harrowing accusations about the nursing and rehabilitation units. Several writers emphasize that the facility's appeal lies in its amenities, its beauty, and the way independent living and some supportive services are arranged. Yet when family members or loved ones needed skilled nursing or rehab care, many describe a very different reality - one marked by understaffing, slow responses, and, in some cases, harm.

    A recurring thread centers on severe lapses in care that some families say contributed to serious harm. One account describes a father who received rehab services and developed sepsis from an open wound beneath an ankle boot that apparently was never checked, followed by a transfer to the hospital too late to save him. The reviewer calls the place "an awful" facility, criticizing inattentive, neglectful, and even mean behavior by staff. Another family recounts a three-day rehab stay with "zero nursing care" despite a catheter that did not work, a worker who shoved a family member, and food that was deemed inedible. They claim a nurse lied when paramedics arrived, and they describe the night shift as "disgraceful," with delays in medications and limited doctor visits. In several posts, complaints about the nursing leadership - especially the director of nursing - remained unanswered after complaints, and the need for a dedicated advocate (a family member or friend) to push for proper care is repeatedly highlighted.

    Beyond these individual tragedies, there are concerns about the overall responsiveness of the nursing unit. Reviewers report long waits for basic needs - using the restroom, receiving assistance, or getting timely help after pressing a call button. They describe a sense that some staff "sit around the front desk talking" instead of tending to residents in need. Theft of residents' belongings is mentioned in at least one account, and multiple posts note that while some CNAs and nurses do their jobs well, a troubling number seem "jaded" or unwilling to go beyond the bare minimum. These observations underscore a broader worry about whether the skilled nursing environment is adequately staffed, trained, and emotionally invested in residents' wellbeing.

    The writing also draws a clear line between independent living and nursing care within Bishop Spencer Place. Several reviewers separate their praise for independent living - the apartment-style environment, reasonable meal plans, and long-term satisfaction - from the more troubling reports about the nursing or rehab units. One writer, who has lived in the independent living section for over a decade, calls it an excellent place with meals that are affordable and enjoyable, noting that they've never had a problem in that living arrangement. In contrast, when the same person or others discuss the nursing home component, the tone shifts to concern and alarm, with descriptions of residents lying in soiled conditions, being left without assistance, or not receiving needed meals or medications promptly.

    There are somewhat mixed experiences regarding the facility's overall atmosphere and staff. A handful of comments highlight positive encounters with PT/OT teams and other activities staff, calling those services "decent" or "the best part" of the experience. In some accounts, specific staff are singled out for praise, and some reviewers describe Bishop Spencer Place in positive, almost aspirational terms - beautiful, welcoming, and full of activities. In other posts, however, reviewers paint a darker picture: persistent understaffing, slow response times, and a sense that the more specialized care that a resident needs is not consistently available or adequately delivered. One visitor even notes that the independent living area can feel bright and uplifting, while the nursing unit can feel like a "living nightmare" for residents who require more intensive care.

    Several stories illustrate the emotional toll on families seeking reliable care. In some instances, family members felt forced to become their loved ones' advocates because staff were slow to respond or dishonest about treatment. One account describes a nurse who initially appeared unhelpful, only to later arrange transportation home and display a friendlier face - emphasizing how much of the experience can hinge on individual staff members and on how a family member chooses to engage with the facility. Others recount experiences in which a lack of railings, delayed assistance after falls, or a perceived lack of due diligence in cleaning and feeding contributed to a breakdown in trust. Taken together, these narratives convey a strong message: when care is called for, families must be prepared to push for it.

    In sum, the impressions about Bishop Spencer Place are mixed and deeply polarized. The independent living component is repeatedly praised for its beauty, warmth, and value, with residents describing a sense of community and satisfaction over many years. By contrast, the nursing and rehab components evoke widespread concern: alleged neglect, slow responses, inadequate staffing, and reports of harm. The common thread across these reviews is a plea for greater staffing, better oversight, and more consistent, compassionate care for residents who rely on skilled nursing services. For families considering placing a loved one, the takeaway is clear: investigate the specific unit you would use, ask hard questions about staffing schedules and nurse coverage, and prepare to be an active advocate if you choose to proceed.

    Features

    Housing

    • 40 resident community capacity 40 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Continuing Care Retirement Community (CCRC) Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.

    Transportation

    • Kansas City International (18 miles away) Kansas City International (18 miles away)
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Bishop Spencer Place in Kansas City, MO is a premier assisted living community that offers a range of care services to meet the unique needs of its residents. As a Continuing Care Retirement Community (CCRC), it provides a continuum of care, ensuring that individuals can age in place and receive the appropriate level of support as their needs change over time.

    The community also features a Skilled Nursing Facility for those who require more intensive medical care. Residents can enjoy peace of mind knowing that they have access to 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management is also provided to ensure proper administration and dosage.

    At Bishop Spencer Place, residents enjoy a wide array of amenities to enhance their comfort and convenience. Each accommodation is fully furnished, complete with cable or satellite TV and private bathrooms. Housekeeping services are available to maintain a clean and tidy living space. Move-in coordination is provided to make the transition into the community seamless.

    Outdoor spaces are thoughtfully designed for relaxation and recreation, allowing residents to spend time amidst beautiful gardens. Transportation arrangement is available for non-medical purposes, making it easy for individuals to run errands or explore nearby attractions.

    Dining at Bishop Spencer Place is tailored to meet special dietary restrictions, ensuring that residents receive nutritious meals that align with their health needs. Additionally, there are many options for dining out with 27 restaurants nearby.

    Engaging in social activities is an important part of life at Bishop Spencer Place. Scheduled daily activities provide opportunities for residents to connect with one another and participate in meaningful experiences.

    The community's prime location offers easy access to various amenities in the surrounding area. With nearby cafes, parks, pharmacies, physicians' offices, places of worship, and hospitals – residents have everything they need within reach.

    Bishop Spencer Place prides itself on providing exceptional care and creating an enriching environment where seniors can flourish.

    Videos

    Nearby Places of Interest

    Physicians

    • Mill Creek Park (0.3 miles)
    • KC CARE Health Center (1.1 miles)
    • The University of Kansas Hospital - Westwood Campus (1.4 miles)
    • Research Medical Center: Yandrapu, Harathi MD (3.4 miles)
    • Vibrant Health - Wyandotte Neighborhood Clinics (4.5 miles)
    • Village Pediatrics (5.3 miles)
    • AdventHealth Centra Care Shawnee (5.8 miles)

    Hospitals

    • Saint Luke's Hospital of Kansas City (0.3 miles)
    • Cambridge A Pre/Post (0.9 miles)
    • Children's Mercy Research Institute (2.7 miles)
    • Truman Medical Center (2.7 miles)
    • Kansas City VA Medical Center : Midwest Biomedical Research (3.9 miles)

    Restaurants

    • Beer Kitchen (0.4 miles)
    • Mickey's Hideaway (0.4 miles)
    • Char Bar (0.4 miles)
    • Bistro 303 (0.5 miles)
    • Winstead's (0.7 miles)
    • China Feast (1.5 miles)
    • Go Chicken Go (1.6 miles)

    Cafes

    • Broadway Cafe (0.4 miles)
    • Starbucks (0.5 miles)
    • Starbucks (0.6 miles)
    • Billie's Grocery (1.6 miles)
    • Filling Station (1.9 miles)
    • Panera Bread (2.5 miles)
    • Mildred's (3 miles)

    Pharmacies

    • Sun Fresh (0.4 miles)
    • Walgreens (0.7 miles)
    • CVS Pharmacy (0.7 miles)
    • CVS Pharmacy (0.9 miles)
    • The University of Kansas Hospital Cambridge Tower A Retail Pharmacy (0.9 miles)
    • The University of Kansas Hospital Cambridge Tower A Pharmacy (1 miles)
    • Walgreens (1.3 miles)

    Parks

    • Historic Hyde Park (1 miles)
    • Loose Park (1.1 miles)
    • Washington Square Park (2.6 miles)
    • Central Park (3.1 miles)
    • Swope Park (3.8 miles)
    • Harmon Park (4.6 miles)
    • Bar K Dog Bar (4.6 miles)

    Places of Worship

    • Central United Methodist Church (1.3 miles)
    • Trinity United Methodist Church (1.4 miles)
    • Resurrection Downtown (3.2 miles)
    • Overland Park Christian Church (5.7 miles)

    Transportation

    • KC Streetcar (2.6 miles)
    • Amtrak Kansas City - Union Station (2.6 miles)

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