Premier Custom Care, LLC - Prairie Village

Pros

• Premier Custom Care provides warm, attentive caregivers who meet each client's individual needs.
• Premier Custom Care coordinates in-home care with responsiveness and flexibility, supporting families effectively.
• Premier Custom Care caregivers arrive on time, are consistent and caring, giving families peace of mind at home.
• Premier Custom Care delivers exceptional in-home care, keeps loved ones engaged, and promotes independence.
• Premier Custom Care's team is compassionate and dedicated to helping clients live their best lives, keeping them safe, happy, and healthy.
• Premier Custom Care makes navigating home care easier, with hardworking caregivers who keep things running smoothly.
• Premier Custom Care staff, including management and caregivers, are outstanding in professionalism and care.
• Premier Custom Care provides clear communication and personalized care plans that meet each family's needs.
• Premier Custom Care offers reliable, friendly care and meaningful companionship for loved ones.
• Premier Custom Care consistently delivers thorough, professional care families can trust.
• Premier Custom Care personalizes care by understanding clients' preferences and adapting services accordingly.
• Families consistently report they would highly recommend Premier Custom Care for the quality of care and peace of mind.

Cons

• There was no disclosure of how much respite care would cost, so they would not have gone had they known.
• The respite care week was billed at a high amount with no prior disclosure.
• The management was described as largely non-existent, with poor communication.
• They were disappointed with the care compared to what they had been told could be provided.
• The pandemic caused rough conditions and stress on the organization, with room for better communication.
• They were waiting a long time for billing and for the care provider to communicate with the long-term care company.
• Scheduling could be difficult at times.
• They were concerned about ability to hold the agency accountable.

Review

Premier Custom Care, Prairie Village, KS, is best suited for families who want to keep a loved one at home while receiving dependable, personalized non-medical support. This option targets seniors who need help with daily living activities - bathing, dressing, meal preparation, medication reminders - and crave companionship, safety, and routine more than a hospital setting. What distinguishes this agency is the emphasis on a warm, individualized approach: caregivers are described as attentive, patient, and creatively engaged, finding ways to incorporate the patient's interests - classical music, walks with a dog, familiar tasks - into a structured day. The scheduling is designed for flexibility, making it possible to cover occasional absences without abandoning the person at home. For families seeking respite, this model often reduces caregiver burnout while preserving home dignity.

Alternatives make sense for different priorities. If medical complexity requires skilled nursing oversight, continuous monitoring, or a high-intensity care plan, a licensed facility or a dedicated home-health agency with 24/7 medical support may be a better fit. Some families encounter scheduling quirks and mixed communications from management, particularly around respite pricing or billing expectations. In these cases the soft benefits - compassion, consistency, and responsiveness - must be weighed against the cost and potential friction in day-to-day coordination. For those who want a fixed, predictable schedule with a single accountable point of contact, or who prefer a community setting with formal memory-care programming, exploring other providers is prudent.

On the plus side, Premier Custom Care generally delivers reliable, consistent staffing that families can trust. Caregivers are praised for showing up on time, staying engaged with the client, and maintaining high levels of kindness and professionalism. The team's dementia-aware approach stands out: staff redirect gently, encourage independence with self-care, and tailor activities to the person's strengths. The commitment to safety is evident in everyday tasks - help with bathing, dressing, meals, and mobility - and in the way caregivers incorporate preferred routines and favorite pastimes. The capability to provide companionship, light housekeeping, meal preparation, and social engagement within the home creates a sense of normalcy that supports both patient and caregiver well-being.

Still, no service is without friction. A few families report management follow-up that feels reactive rather than proactive and note occasional pricing surprises during respite billing. Scheduling can require time to settle as families identify the best caregiver match, and occasional delays or late starts can occur. Yet these downsides often fade when the right caregiver pairings click and the client develops a trusting relationship with the same team over weeks or months. In practice, the quality of care - consistency, empathy, and the ability to adapt to dementia needs - tends to outweigh the hiccups, especially for clients who prize staying at home and maintaining familiar routines.

For families deciding whether Premier Custom Care is right, approach matters as much as outcome. Start by requesting a dedicated supervisor and a clearly written care plan, including dementia considerations, activity preferences, and safety routines. Ask to meet the upcoming caregivers and to observe a typical day; ensure transportation, meals, light housekeeping, and medication reminders are included. Confirm pricing upfront, especially for respite or weekend care, and establish a simple communication cadence (daily diary notes, phone updates, or electronic records) so concerns don't accumulate. Consider a short-term trial period to test compatibility and continuity of care before committing long-term.

Bottom line: Premier Custom Care is a compelling choice for families who want to keep a loved one at home with compassionate, capable caregivers who personalize every shift. It excels at dementia-aware companionship, reliable scheduling when a good match is established, and practical help with daily living that preserves dignity and autonomy. It is not the obvious pick for those needing intensive medical supervision or a formal memory-care campus, nor for families seeking a guaranteed fixed price with minimal coordination. For the right fit - home-based care, strong caregiver bonds, and a willingness to navigate scheduling and pricing nuances - it remains a prudent, trusted option in the Prairie Village area.

This area of Prairie Village, Kansas, offers a convenient and well-rounded community for senior living. With several reputable physicians and hospitals nearby, you can feel assured knowing that quality healthcare services are easily accessible. The abundance of dining options, including local restaurants and cafes, provides a variety of choices for dining out or enjoying a leisurely meal. Additionally, the presence of pharmacies ensures that your medication needs can be taken care of promptly. For those who enjoy spending time outdoors, the proximity to parks like Historic Hyde Park and Loose Park offers opportunities for relaxation and exercise. With easy access to transportation options like the KC Streetcar and Amtrak Kansas City - Union Station, getting around the area is convenient. Overall, this part of Prairie Village provides a senior-friendly environment with essential amenities close by.

Physicians

• Mill Creek Park (0.1 miles)
• KC CARE Health Center (1.1 miles)
• The University of Kansas Hospital - Westwood Campus (1.5 miles)
• Research Medical Center: Yandrapu, Harathi MD (3.3 miles)
• Vibrant Health - Wyandotte Neighborhood Clinics (4.7 miles)
• Village Pediatrics (5.3 miles)
• AdventHealth Centra Care Shawnee (6 miles)

Hospitals

• Saint Luke's Hospital of Kansas City (0.1 miles)
• Cambridge A Pre/Post (1.1 miles)
• Children's Mercy Research Institute (2.7 miles)
• Truman Medical Center (2.7 miles)
• Kansas City VA Medical Center : Midwest Biomedical Research (3.7 miles)

Restaurants

• Beer Kitchen (0.4 miles)
• Mickey's Hideaway (0.4 miles)
• Bistro 303 (0.4 miles)
• Char Bar (0.4 miles)
• Winstead's (0.5 miles)
• Go Chicken Go (1.3 miles)
• China Feast (1.5 miles)

Cafes

• Broadway Cafe (0.4 miles)
• Starbucks (0.4 miles)
• Starbucks (0.4 miles)
• Billie's Grocery (1.5 miles)
• Filling Station (1.9 miles)
• Panera Bread (2.5 miles)
• Mildred's (3 miles)

Pharmacies

• Sun Fresh (0.5 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (0.7 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• The University of Kansas Hospital Cambridge Tower A Retail Pharmacy (1.1 miles)
• The University of Kansas Hospital Cambridge Tower A Pharmacy (1.2 miles)

Parks

• Historic Hyde Park (0.8 miles)
• Loose Park (1 miles)
• Washington Square Park (2.6 miles)
• Central Park (3 miles)
• Swope Park (3.6 miles)
• Harmon Park (4.7 miles)
• Bar K Dog Bar (4.7 miles)

Places of Worship

• Central United Methodist Church (1.1 miles)
• Trinity United Methodist Church (1.3 miles)
• Resurrection Downtown (3.3 miles)
• Overland Park Christian Church (5.8 miles)

Transportation

• KC Streetcar (2.6 miles)
• Amtrak Kansas City - Union Station (2.6 miles)