Premier Custom Care, LLC - Prairie Village

Pros

• The caregivers at Premier Custom Care demonstrate exceptional professionalism and compassion, making the experience comforting for families and their loved ones.
• Many clients expressed profound gratitude for the dedicated care provided, highlighting the caregivers' ability to form meaningful bonds with their loved ones.
• Families reported significant improvements in their loved ones' well-being since receiving services, noting that the staff’s kindness and attentiveness made a notable difference.
• The flexibility of scheduling and personalized care received high praise, with caregivers adapting to individual needs and preferences effectively.
• Communication from caregivers was appreciated, as they kept families informed about daily activities and health updates, fostering trust and transparency.
• Clients found peace of mind knowing that their loved ones were in capable hands, often describing the caregiving staff as reliable and highly trained in specialized areas like dementia care.
• Positive experiences with management were also referenced, where clients noted responsiveness to concerns and a willingness to address any issues promptly.

Cons

• There was no disclosure about the high cost of respite care, leading to disappointment and poor decision-making regarding financial expectations.
• Management communication was poor, and follow-up from management was lacking unless they initiated a request.
• The family felt that communication with Premier Custom Care could be better, particularly during the pandemic when stress on the organization increased.
• Scheduling of caregivers was described as okay but not always optimal, causing some frustration.
• Some families experienced challenges with consistent staff or had to go through ups and downs to find suitable caregivers for their specific needs.
• One reviewer expressed dissatisfaction with the time taken for billing and poor communication with their long-term care company.

Review

Navigating the world of home care can often feel overwhelming for families, but many have found solace and support through Premier Custom Care. Multiple reviews highlight the dedication and compassion displayed by caregivers employed by this agency. Families express immense gratitude for the hard work that caregivers put in to ensure their loved ones receive not only essential physical care but emotional support as well. One reviewer mentions how wonderful the caregivers were, emphasizing their commitment to creating a comfortable environment both for clients and their families during challenging times.

While many experiences with Premier Custom Care were overwhelmingly positive, some reviewers voiced concerns about specific aspects of service, particularly regarding billing transparency. For instance, one individual shared a troubling experience with unexpected costs related to respite care which left them feeling blindsided. They had assumed that long-term care insurance would cover more than it did, leading to financial strain during an already stressful period marked by caregiving challenges and health issues. This serves as a reminder to prospective clients: gaining clarity on pricing details prior to initiating services is crucial in avoiding misunderstandings.

The personalized approach taken by many of Premier Custom Care’s caregivers has received notable praise from families. Reviewers frequently mention how caregivers strive to understand the unique needs, preferences, and histories of those they care for. One user recounted a caregiver who connected deeply with their mother-in-law—an avid classical music lover—by playing her favorite music during moments of anxiety, revealing how tailored interactions can greatly enhance emotional wellbeing in tandem with medical care. Such anecdotes exemplify the agency’s emphasis on individualized treatment plans that go beyond standard caregiving routines.

Consistency and reliability are other hallmarks emphasized across several reviews. Clients appreciate having familiar faces provide ongoing support for their loved ones; this consistency fosters trust and comfort within the home environment. Interaction among residents is also highlighted positively—families noted the informal and flexible living arrangements that allow residents to engage in activities at their own pace while maintaining dignity in their care experience.

Communication is another area where opinions diverge among users' experiences with Premier Custom Care. While some lauded management's efforts in providing good communication about daily activities via logs left at clients' homes or updates via phone calls and texts, others felt there was room for improvement regarding follow-up processes initiated by management staff themselves. Yet despite these gaps in communication, many families remain committed due primarily to the quality of individual caregivers whom they have come to know personally and trust implicitly.

In summary, while there are diverse perspectives on certain operational aspects such as billing transparency or scheduling efficiency within Premier Custom Care's services, what resonates most powerfully across these reviews is an appreciation for compassionate caregiving practices that safeguard both dignity and quality of life for seniors in need of assistance at home. This robust blend of professional expertise along with genuine human connection ultimately appears instrumental in helping families navigate complex caregiving terrains while keeping their loved ones safe and comfortable within familiar surroundings.

This area of Prairie Village, Kansas, offers a convenient and well-rounded community for senior living. With several reputable physicians and hospitals nearby, you can feel assured knowing that quality healthcare services are easily accessible. The abundance of dining options, including local restaurants and cafes, provides a variety of choices for dining out or enjoying a leisurely meal. Additionally, the presence of pharmacies ensures that your medication needs can be taken care of promptly. For those who enjoy spending time outdoors, the proximity to parks like Historic Hyde Park and Loose Park offers opportunities for relaxation and exercise. With easy access to transportation options like the KC Streetcar and Amtrak Kansas City - Union Station, getting around the area is convenient. Overall, this part of Prairie Village provides a senior-friendly environment with essential amenities close by.

Physicians

• Mill Creek Park (0.1 miles)
• KC CARE Health Center (1.1 miles)
• The University of Kansas Hospital - Westwood Campus (1.5 miles)
• Research Medical Center: Yandrapu, Harathi MD (3.3 miles)
• Vibrant Health - Wyandotte Neighborhood Clinics (4.7 miles)
• Village Pediatrics (5.3 miles)
• AdventHealth Centra Care Shawnee (6 miles)

Hospitals

• Saint Luke's Hospital of Kansas City (0.1 miles)
• Cambridge A Pre/Post (1.1 miles)
• Children's Mercy Research Institute (2.7 miles)
• Truman Medical Center (2.7 miles)
• Kansas City VA Medical Center : Midwest Biomedical Research (3.7 miles)

Restaurants

• Beer Kitchen (0.4 miles)
• Mickey's Hideaway (0.4 miles)
• Bistro 303 (0.4 miles)
• Char Bar (0.4 miles)
• Winstead's (0.5 miles)
• Go Chicken Go (1.3 miles)
• China Feast (1.5 miles)

Cafes

• Broadway Cafe (0.4 miles)
• Starbucks (0.4 miles)
• Starbucks (0.4 miles)
• Billie's Grocery (1.5 miles)
• Filling Station (1.9 miles)
• Panera Bread (2.5 miles)
• Mildred's (3 miles)

Pharmacies

• Sun Fresh (0.5 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (0.7 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• The University of Kansas Hospital Cambridge Tower A Retail Pharmacy (1.1 miles)
• The University of Kansas Hospital Cambridge Tower A Pharmacy (1.2 miles)

Parks

• Historic Hyde Park (0.8 miles)
• Loose Park (1 miles)
• Washington Square Park (2.6 miles)
• Central Park (3 miles)
• Swope Park (3.6 miles)
• Harmon Park (4.7 miles)
• Bar K Dog Bar (4.7 miles)

Places of Worship

• Central United Methodist Church (1.1 miles)
• Trinity United Methodist Church (1.3 miles)
• Resurrection Downtown (3.3 miles)
• Overland Park Christian Church (5.8 miles)

Transportation

• KC Streetcar (2.6 miles)
• Amtrak Kansas City - Union Station (2.6 miles)