Courageous Home Care LLC - Kansas City

Pros

• Courageous Home Care provides compassionate and customized home health care services that truly stand out.
• Their commitment to delivering exceptional in-home care and supportive programs shows their dedication to meeting each client's unique needs.
• The staff is highly professional, attentive, and focused on ensuring the highest quality of care while promoting independence and quality of life.
• They prioritize comfort and dignity in the home setting, which really sets them apart.
• A reliable and caring team like Courageous Home Care makes a meaningful difference for families seeking trusted support.
• Courageous Home Care has been a blessing, with staff who are professional, reliable, and genuinely caring.
• They go above and beyond to meet every need, while treating clients with kindness and respect.
• Communication is clear and timely, giving families peace of mind knowing their loved ones are in good hands.

Cons

• They claim the owner cares only about money and not about making a difference.
• The company is reportedly plagued by infestations (mice, roaches) and unsafe conditions, including furniture with bed bugs.
• It is alleged that funds go to the owner rather than to clients, with insufficient investment in client care.
• Management is described as combative and unprofessional, including an incident where a manager broke items and police had to be called.
• They say employees are terminated for advocating for clients, implying client rights are not protected.
• They claim workers are sent to homes with COVID, risking illness to patients and other staff.
• Communication with guardians/POAs is criticized as poor, with promises frequently broken.

Review

Courageous Home Care LLC is best suited for families seeking intimate, at?home support that preserves the familiarity of a loved one's daily environment. The service set - encompassing in?home care, residential habilitation, and adult day programming - offers flexible options for adults who prioritize comfort, independence, and daily assistance delivered with a personal touch. Those requiring highly regulated, institution?style oversight or rigid, centrally controlled care plans may want to consider alternatives or pursue a highly active, hands?on oversight approach if this agency is chosen.

On the positive side, the core strength lies in compassionate, customized care delivered by professional, attentive staff. Reviewers consistently highlight staff reliability, genuine kindness, and a commitment to dignity and independence in the home. Clear, timely communication adds to peace of mind for families, and the team's visible dedication to maintaining a safe, supportive home setting stands out. When care is delivered through a trusted caregiver with solid bedside manner and practical expertise, the home becomes a confident extension of family life.

Yet, several reviews raise serious red flags about governance and operational consistency. Members of the care network describe owners and managers prioritizing finances over client needs, with complaints about decisions that bypass guardians and a sense that money drives resource allocation. Reports of infestations and safety concerns, along with alleged damage to property and confrontational or inconsistent management responses, undermine trust in the environment and in accountability controls. Turnover and leadership gaps can translate into unpredictable schedules and caregiver continuity, complicating ongoing care plans.

Those pros and cons don't cancel each other out outright; they simply redefine risk and payoff. The warmth and reliability of individual caregivers can offset some organizational volatility, especially where family members actively supervise, participate in care planning, and demand timely problem resolution. However, the weight of safety lapses, questionable governance, and inconsistent guardian communications can overwhelm positive caregiver attributes for families requiring steady governance, transparent problem-solving, and a stable decision?making process. In other words, the strongest appeal is tempered by the potential for management?level friction that directly affects daily care.

Families who are risk?averse or who require rigorous care governance should consider alternatives. If a clear track record of complaint resolution, pest and safety controls, and guardian involvement is nonnegotiable, licensed home health agencies with longer histories or facility?based options with on?site, accountable leadership are worth evaluating. For households seeking less variability and more predictable oversight, a setting with formal quality controls, documented escalation paths, and stronger guardian collaboration may deliver greater long?term reassurance.

To determine fit, pursue a rigorous, first?hand assessment. Arrange site visits, meet multiple caregivers, and request sample care plans that specify goals, schedules, and escalation steps. Verify licensure, certifications, and provider policies on client rights, complaint handling, and guardianship involvement. Inquire about pest control, safety procedures for furniture and equipment, and incident reporting practices. Talk to current clients or guardians about communication responsiveness and consistency of staff assignments. Establish a short?term trial with a clear exit plan if expectations aren't met, and ensure guardians remain central in decision making. This disciplined approach yields a clear view of whether Courageous Home Care's warmth and flexibility outweigh the potential governance and safety concerns.

This area of Kansas City, Missouri offers a variety of amenities that may be of interest to seniors looking for a convenient and comfortable living environment. With several physicians' offices nearby, including Lee's Summit Physicians Group and Kansas City Internal Medicine, residents have access to quality healthcare within a short distance. Additionally, there are multiple hospitals such as Saint Luke's East Hospital and Truman Medical Center Lakewood in close proximity for any medical emergencies. For recreation and social activities, there are theaters like B&B Theatres Lee's Summit 16, cafes such as Panera Bread and Post Coffee Company, as well as parks like Lea McKeighan Park and Harris Park for leisurely walks or picnics. Places of worship like Word Of Grace Fellowship and First Assembly Of God offer spiritual support, while pharmacies like CVS Pharmacy and Walgreens ensure easy access to medications. Overall, this area provides a well-rounded living experience for seniors looking to settle down in a vibrant community with essential services nearby.

Physicians

• Lee's Summit Physicians Group (0.7 miles)
• Kansas City Internal Medicine (1.8 miles)
• Midwest Psychiatric Consultants (2.1 miles)
• Cornerstone Dermatology & Surgery Group (2.1 miles)
• Diagnostic Imaging Centers (2.3 miles)
• Dr Sharen Kauzlarich D.C. (2.8 miles)
• Kansas City Cardiology (3.3 miles)

Restaurants

• Jack Stack Barbecue (0.9 miles)
• Chick-Fil-A (1.5 miles)
• Noodles & Company (1.5 miles)
• Whataburger (2 miles)
• Culver's (2 miles)
• Freddy's Frozen Custard & Steakburgers (2.1 miles)
• Jumpin' Catfish Restaurant (2.8 miles)

Hospitals

• Saint Luke's East Hospital (1.8 miles)
• The Birds (2.2 miles)
• Truman Medical Center Lakewood (2.3 miles)
• VA Honor Annex (7.2 miles)

Theaters

• B&B Theatres Lee's Summit 16 (2.1 miles)

Cafes

• Panera Bread (2.1 miles)
• Post Coffee Company (2.5 miles)
• Starbucks (3.5 miles)
• Starbucks (7 miles)
• Corner Cafe (7.3 miles)

Parks

• Lea McKeighan Park (2.4 miles)
• Harris Park (3.5 miles)
• Banner Park (3.6 miles)
• Miller J Fields Park (4.2 miles)
• Happy Tails Park (5.3 miles)
• Arbor Walk Park (6.2 miles)
• Freedom Park (7.1 miles)

Places of Worship

• Word Of Grace Fellowship (2.5 miles)
• First Assembly Of God (3.3 miles)
• Abundant Life Baptist Church (3.8 miles)
• St Mark's Catholic Church (7.5 miles)

Pharmacies

• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.8 miles)
• Hy-Vee Pharmacy (4.4 miles)
• Hy-Vee Pharmacy (4.5 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (4.6 miles)