Courageous Home Care LLC - Kansas City

Pros

• The caregiver for the client's mother provides good companionship, making her feel safe and secure.
• The initial meeting with Courageous Home Care left the client with a positive feeling about the agency.
• The caregiver presents herself well with a positive and friendly attitude, representing the company effectively.
• The client's father feels comfortable leaving his wife in the caregiver's hands while he runs errands.
• The caregiver is perceived as knowledgeable about the care she provides, contributing to satisfaction with the services received.

Cons

• They don't care about the patients, only the money they can get out of them or the state.
• The managers are combative and argue with sick patients.
• Workers are sent to patients' homes knowing they have COVID, putting others at risk.
• A manager broke things in a home and used inappropriate cleaning products, then refused to leave when confronted.
• Communication with guardians is poor, leading to upsetting changes made without consent.
• Promises and agreements made by the agency are frequently broken.
• The agency has shown that money is more important than the well-being of clients.

Review

The landscape of in-home care services can be fraught with difficulties, as evidenced by the starkly contrasting experiences shared by clients of Courageous Home Care. While some families have reported positive interactions and satisfactory caregiving, others have expressed profound dissatisfaction and concern regarding the agency's practices and management. This divergence illustrates the complex reality that families face when seeking assistance for their loved ones.

On one side of the spectrum, numerous complaints indicate a troubling lack of professionalism and genuine concern for patients among the staff at Courageous Home Care. One reviewer recounts an alarming encounter where a manager visited their home due to staffing shortages. Instead of providing help, this individual allegedly caused damage to the property by using inappropriate cleaning products on hardwood floors, leading to a confrontation that escalated to a call for police intervention. Such incidents raise serious questions about the training and behavior of those in leadership positions within the agency. Moreover, concerns about COVID-19 protocols have been highlighted; reports suggest that caregivers were sent into homes despite known exposure risks, endangering both themselves and vulnerable patients.

Further compounding these worries is the apparent disregard for communication with guardians and family members. One family described their dismay when decisions concerning their disabled loved one were made without any consultation with them—the designated Power of Attorney (POA). The abrupt changes not only upset the family member but also exacerbated her mental health condition, making it even more challenging for her to cope with unexpected adjustments in her care plan. This kind of poor communication undermines trust which is essential in any caregiver-patient relationship.

Contrasting sharply with these negative reports are testimonies from families who have experienced commendable service from Courageous Home Care. A few reviewers express satisfaction with how well their caregivers attend to personal care needs while also providing companionship that fosters feelings of safety and security. One reviewer noted how comfortable they felt leaving their mother in the care of a capable caregiver while attending to errands—an indication that at least some caregivers deliver attentive and compassionate support.

Positive reviews highlight specific individuals within Courageous Home Care who exemplify professionalism through their appearance, demeanor, and competence in handling care tasks. Families appreciate not just basic caregiving but also the significant role played by these providers in alleviating stress around day-to-day living for both patients and their relatives. The balance between skills training, compassion, and reliability seems crucial in shaping favorable experiences for those utilizing home care services.

Ultimately, it appears that Courageous Home Care has potential but suffers from substantial flaws that need addressing if it wishes to maintain credibility within this sensitive sector. Feedback indicates a desperate need for improvements in managerial oversight, proper training protocols, consistent communication lines between staff and client representatives like guardians or POAs, as well as adherence to public health guidelines during critical times like pandemics.

In conclusion, anyone considering utilizing Courageous Home Care should weigh these mixed reviews carefully; while there are commendable aspects worth noting—such as positive caregiver interactions—there are glaring issues surrounding corporate governance and operational execution that cannot be overlooked. Those seeking help must conduct thorough research into agencies such as this one so they can make informed decisions reflecting both quality care expectations for their loved ones along with an understanding of potential pitfalls based on real user experiences.

This area of Kansas City, Missouri offers a variety of amenities that may be of interest to seniors looking for a convenient and comfortable living environment. With several physicians' offices nearby, including Lee's Summit Physicians Group and Kansas City Internal Medicine, residents have access to quality healthcare within a short distance. Additionally, there are multiple hospitals such as Saint Luke's East Hospital and Truman Medical Center Lakewood in close proximity for any medical emergencies. For recreation and social activities, there are theaters like B&B Theatres Lee's Summit 16, cafes such as Panera Bread and Post Coffee Company, as well as parks like Lea McKeighan Park and Harris Park for leisurely walks or picnics. Places of worship like Word Of Grace Fellowship and First Assembly Of God offer spiritual support, while pharmacies like CVS Pharmacy and Walgreens ensure easy access to medications. Overall, this area provides a well-rounded living experience for seniors looking to settle down in a vibrant community with essential services nearby.

Physicians

• Lee's Summit Physicians Group (0.7 miles)
• Kansas City Internal Medicine (1.8 miles)
• Midwest Psychiatric Consultants (2.1 miles)
• Cornerstone Dermatology & Surgery Group (2.1 miles)
• Diagnostic Imaging Centers (2.3 miles)
• Dr Sharen Kauzlarich D.C. (2.8 miles)
• Kansas City Cardiology (3.3 miles)

Restaurants

• Jack Stack Barbecue (0.9 miles)
• Chick-Fil-A (1.5 miles)
• Noodles & Company (1.5 miles)
• Whataburger (2 miles)
• Culver's (2 miles)
• Freddy's Frozen Custard & Steakburgers (2.1 miles)
• Jumpin' Catfish Restaurant (2.8 miles)

Hospitals

• Saint Luke's East Hospital (1.8 miles)
• The Birds (2.2 miles)
• Truman Medical Center Lakewood (2.3 miles)
• VA Honor Annex (7.2 miles)

Theaters

• B&B Theatres Lee's Summit 16 (2.1 miles)

Cafes

• Panera Bread (2.1 miles)
• Post Coffee Company (2.5 miles)
• Starbucks (3.5 miles)
• Starbucks (7 miles)
• Corner Cafe (7.3 miles)

Parks

• Lea McKeighan Park (2.4 miles)
• Harris Park (3.5 miles)
• Banner Park (3.6 miles)
• Miller J Fields Park (4.2 miles)
• Happy Tails Park (5.3 miles)
• Arbor Walk Park (6.2 miles)
• Freedom Park (7.1 miles)

Places of Worship

• Word Of Grace Fellowship (2.5 miles)
• First Assembly Of God (3.3 miles)
• Abundant Life Baptist Church (3.8 miles)
• St Mark's Catholic Church (7.5 miles)

Pharmacies

• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.8 miles)
• Hy-Vee Pharmacy (4.4 miles)
• Hy-Vee Pharmacy (4.5 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (4.6 miles)