TruCare Health Solutions LLC

Pros

• Lacey is praised for going above and beyond to meet customers' needs, delivering incredible clinical and customer service.
• Angie and Timothy at Home Care Medical in Lees Summit are amazing and provide stellar service.
• Cindy is great to work with.
• The staff is always available and resolves issues within a few hours.
• Angela went above and beyond today, even stepping away from her lunch to assist.
• Angela's outstanding courtesy and persistence helped resolve a longstanding insurance issue.
• The team at Rotech in Lee's Summit is professional, friendly, and goes above and beyond to help customers.
• They provided same-day service and ensured all needs were met.
• They went out of their way to find a missing mask piece while the customer was out of town.
• The staff offered clear, thorough guidance on setting up and using sleep apnea equipment, including mask options and care.

Cons

• They had to call to get oxygen and waited two weeks or more for delivery.
• They had to drive 30 miles to exchange empty tanks for full ones.
• They were told a receipt was needed and had to call to remind the company.
• They found dealing with overseas call centers to be beyond frustrating.
• They experienced ongoing problems getting insurance to pay an outstanding bill for a year.

Review

The Lee's Summit area has become a standout hub for compassionate care and practical medical equipment support, with customers consistently praising the team for combining clinical expertise with genuinely warm, personalized service. From the front desk to the fitting room, the staff's attention to detail and their willingness to go the extra mile are the common threads that bind these experiences. Across multiple visits and interactions, customers describe a culture of responsiveness, expertise, and real empathy that makes navigating CPAP therapy, oxygen needs, and other medical supplies feel less daunting and more manageable.

A recurring highlight is the hands-on, patient-focused support for CPAP users. One longtime user of CPAP equipment notes how Angie and Timothy at Home Care Medical in Lees Summit have made a lasting impression with their combination of knowledge and kindness. They were described as understanding of a difficult mask situation, with Angie actively finding alternative products and Timothy demonstrating how to adjust the mask for a better fit. For those who rely on CPAP every night, such personalized guidance can be life-changing, and this level of tailored assistance is a clear theme throughout many reviews. The care doesn't stop at fitting; customers appreciate the demonstrations, the privacy of the setup, and the honest counseling about what to expect - ultimately helping patients feel confident in their equipment.

The team's accessibility and willingness to respond quickly is another common thread. Several customers emphasize that staff are "always available" and able to resolve issues within a few hours, and that the organization strives to keep problems from piling up. There are stories of staff stepping in during lunch breaks to help a customer, underscoring a culture where service isn't bounded by a strict schedule. The praise extends beyond a single person to the entire team, with references to Cindy, Lacey, Lacie, and Rhonda as dependable, friendly colleagues who routinely go the extra mile to ensure patients have what they need, when they need it.

Insurance navigation and billing support are also highlighted as standout strengths. One extensive testimonial centers on Angela, who navigated a challenging insurance payment issue with perseverance and clear communication, staying in touch for days and providing regular updates. The reviewer described feeling supported and even reassured by Angela's assurance that the company would help resolve the problem. The sentiment is echoed by others who praise Angela's professionalism, warmth, and persistence, with some customers even suggesting that local, responsive service from Angela made a significant difference compared with earlier experiences with overseas call centers. The repeated emphasis on Angela's impact reinforces the idea that effective advocacy and ongoing follow-up are valued as essential parts of the service.

There are also moments of appreciation tied to equipment availability and problem-solving. Customers report getting the exact part they need promptly, receiving fast responses to questions, and being helped by staff who explain the ins and outs of insurance and usage. The team's ability to source replacement parts - such as a needed breathing tube for a CPAP - and to provide a spare part when a patient forgot something far from home, speaks to a culture of practical, hands-on support. In one testimonial, a customer notes how the staff went out of their way to locate a missing piece while the person was out of town, turning a potentially stressful moment into a small win.

Across multiple experiences, the staff members emerge as true assets to the organization. Review after review speaks to the professional demeanor and the genuine warmth of staff like Angie, Cindy, Lacey, Lacie, Timothy, Angela, and Rhonda. Phrases such as "the best," "genuine asset to Rotech," and "5-star customer service" recur, painting a clear picture of a team that consistently delivers on both clinical competence and personal connection. Some customers describe Ro-Tech and Rotech as "phenomenal" and "above board in handling patient needs," underscoring a robust reputation built on dependable service, transparent communication, and a readiness to accommodate each patient's unique situation.

In sum, the experience shared by many patients at Lee's Summit and surrounding areas is one of unwavering dedication to patient care. The staff's blend of clinical know-how, flexible and speedy service, and a sincere, friendly approach creates an environment where patients feel seen, heard, and supported. Angela and Angie frequently stand out for their willingness to go beyond the call of duty, while Lacey, Lacie, Cindy, Timothy, and Rhonda are consistently praised for making appointments smooth, explaining complex equipment and insurance details clearly, and ensuring patients leave with the confidence they need to manage their daily health needs. For anyone relying on CPAP equipment, oxygen, or other medical supplies in this region, the overarching message from these reviews is clear: you'll be met with professional excellence, practical solutions, and a level of care that makes a real difference in daily life.

This area of Lee's Summit, Missouri is a diverse and vibrant community with a variety of amenities within close proximity. The neighborhood offers a range of dining options including Chick-Fil-A, Noodles & Company, and Jack Stack Barbecue for seniors to enjoy delicious meals. There are also several reputable physicians' offices nearby such as Kansas City Internal Medicine and Cornerstone Dermatology & Surgery Group for convenient healthcare access. Additionally, there are pharmacies like CVS Pharmacy and Walgreens located within a short distance for medication needs. For recreational activities, residents can visit parks like Lea McKeighan Park and Harris Park or catch a movie at the B&B Theatres Lee's Summit 16 theater. Places of worship like First Assembly Of God and Abundant Life Baptist Church offer spiritual support for seniors in the community. Overall, this area provides a comfortable and convenient living environment for senior citizens looking to settle down in Lee's Summit.

Restaurants

• Chick-Fil-A (0.1 miles)
• Noodles & Company (0.2 miles)
• Jack Stack Barbecue (0.5 miles)
• Freddy's Frozen Custard & Steakburgers (0.8 miles)
• Jumpin' Catfish Restaurant (1.4 miles)
• Whataburger (1.5 miles)
• Culver's (1.7 miles)

Physicians

• Kansas City Internal Medicine (0.5 miles)
• Cornerstone Dermatology & Surgery Group (0.8 miles)
• Lee's Summit Physicians Group (0.8 miles)
• Dr Sharen Kauzlarich D.C. (1.4 miles)
• Midwest Psychiatric Consultants (1.8 miles)
• Diagnostic Imaging Centers (1.9 miles)
• Eyecare Associates (3.6 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4.4 miles)
• Walmart Pharmacy (5.1 miles)
• Walgreens (5.2 miles)

Parks

• Lea McKeighan Park (1.4 miles)
• Harris Park (2.2 miles)
• Banner Park (2.6 miles)
• Miller J Fields Park (3.2 miles)
• Happy Tails Park (4.1 miles)
• Arbor Walk Park (4.9 miles)
• Freedom Park (5.8 miles)

Cafes

• Panera Bread (1.5 miles)
• Post Coffee Company (1.5 miles)
• Starbucks (2.4 miles)
• Corner Cafe (8.1 miles)
• Starbucks (8.4 miles)

Hospitals

• Saint Luke's East Hospital (1.5 miles)
• The Birds (3.3 miles)
• Truman Medical Center Lakewood (3.3 miles)

Theaters

• B&B Theatres Lee's Summit 16 (1.6 miles)

Places of Worship

• First Assembly Of God (2 miles)
• Abundant Life Baptist Church (2.5 miles)
• Word Of Grace Fellowship (3.8 miles)
• Timothy Lutheran Ministries (7.6 miles)