TruCare Health Solutions LLC in Lee's Summit, MO

Pros

• Lacey went above and beyond to meet the customer's needs.
• The team delivers incredible clinical and customer service.
• Angie and Timothy at Home Care Medical in Lees Summit are amazing.
• They have never had such amazing service.
• They were understanding about mask issues; Angie found alternatives and Timothy showed adjustments.
• Cindy is great to work with.
• They are always available and resolve issues in a few hours.
• Angela went above and beyond, even during her lunch break.
• Angela is an excellent worker who keeps a positive, professional demeanor.
• They are very professional, friendly, and helpful.
• They went out of their way to locate a missing piece for the customer.
• The Lee's Summit location is staffed by wonderful, helpful people.

Cons

• They suck.
• They have terrible customer service and policies.
• They are greedy and refuse to pick up equipment.
• They provide the worst customer service I have experienced.
• They have virtually no concept of customer service; no one returns calls.
• They are a horrible company, full of lies, and even lost their Medicare contract.
• They refuse to answer questions or return phone calls; they are unresponsive.
• They are rude and lazy.
• They bill customers excessively and engage in deceptive billing.

Review

TruCare Health Solutions LLC is best suited for families seeking highly hands-on, locally driven support for home medical equipment in the Lee’s Summit area. The center of gravity here is practical, one-on-one service: clear demonstrations and setup for CPAP and oxygen devices, rapid problem-solving when issues arise, and staff who are willing to go the extra mile to coordinate scheduling, insurance questions, and device adjustments. This approach appeals to seniors who value intimate, responsive contact with a local team and who want training and troubleshooting delivered in person rather than through impersonal call centers.

Those who should consider alternatives are families prioritizing uniform policies and consistently predictable experiences, especially across multiple locations. The reviews signal that experiences can vary by office and staff, with some branches delivering exemplary care and others exposing gaps in communication, scheduling reliability, and billing clarity. If reliance on a centralized process, rigorous standardization, or guaranteed turnarounds across different branches is non-negotiable, it is prudent to evaluate other providers with a more uniform national footprint.

The strongest positives point to a culture of attentive, practical service when the right staff are involved. Clients recount staff who listen, explain devices in usable terms, and stay with a problem until it’s resolved. Specific team members are repeatedly praised for going above and beyond on urgent requests, arranging loaners, and guiding families through insurance hurdles. This kind of responsive, personalized care can mean quicker installations, smoother repairs, and less anxiety for seniors who depend on dependable equipment daily. When these strengths align with a family’s expectations, TruCare becomes a compelling choice.

However, the downsides cited in the broader review landscape cannot be ignored. The same market shows a pattern of inconsistent experiences, with complaints about delayed deliveries, problematic or opaque billing, and difficulties obtaining timely return calls or updates. While those criticisms often reference other local providers, they underscore a real risk that customers may encounter uneven service depending on the specific staff assigned and the branch in question. A 3.5 overall rating, derived from a wide spread of reviews, confirms that trailing experiences range from excellent to deeply frustrating, and that the quality hinge lies in the local team’s reliability and communication.

From a practical decision standpoint, prospective families should vet the local TruCare team with precision. Confirm who will be the primary point of contact, and request a clear service timetable for deliveries, set-up, and any needed tutoring on devices. Ask about loaner gear during a repair or a waiting period, and insist on written policies for returns, exchanges, and billing disputes. Clarify how insurance coordination will unfold and what documentation will be required up front. Finally, ask for recent references from other seniors in the immediate area to gauge how current interactions with the Lee’s Summit staff compare with the broader market.

In the end, TruCare Health Solutions LLC offers a pragmatic, hands-on model that can work exceptionally well for seniors who want personal, immediate support and are willing to engage directly with a local team. For families who prize consistency, transparent billing, and uniform procedures across multiple offices, it remains wise to compare alternatives or insist on a detailed, written service plan before committing. The right choice hinges on securing a dependable local contact, a clear understanding of delivery and repair timelines, and a policy framework that keeps communication, scheduling, and costs straightforward and predictable.

This area of Lee's Summit, Missouri is a diverse and vibrant community with a variety of amenities within close proximity. The neighborhood offers a range of dining options including Chick-Fil-A, Noodles & Company, and Jack Stack Barbecue for seniors to enjoy delicious meals. There are also several reputable physicians' offices nearby such as Kansas City Internal Medicine and Cornerstone Dermatology & Surgery Group for convenient healthcare access. Additionally, there are pharmacies like CVS Pharmacy and Walgreens located within a short distance for medication needs. For recreational activities, residents can visit parks like Lea McKeighan Park and Harris Park or catch a movie at the B&B Theatres Lee's Summit 16 theater. Places of worship like First Assembly Of God and Abundant Life Baptist Church offer spiritual support for seniors in the community. Overall, this area provides a comfortable and convenient living environment for senior citizens looking to settle down in Lee's Summit.

Restaurants

• Chick-Fil-A (0.1 miles)
• Noodles & Company (0.2 miles)
• Jack Stack Barbecue (0.5 miles)
• Freddy's Frozen Custard & Steakburgers (0.8 miles)
• Jumpin' Catfish Restaurant (1.4 miles)
• Whataburger (1.5 miles)
• Culver's (1.7 miles)

Physicians

• Kansas City Internal Medicine (0.5 miles)
• Cornerstone Dermatology & Surgery Group (0.8 miles)
• Lee's Summit Physicians Group (0.8 miles)
• Dr Sharen Kauzlarich D.C. (1.4 miles)
• Midwest Psychiatric Consultants (1.8 miles)
• Diagnostic Imaging Centers (1.9 miles)
• Eyecare Associates (3.6 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4.4 miles)
• Walmart Pharmacy (5.1 miles)
• Walgreens (5.2 miles)

Parks

• Lea McKeighan Park (1.4 miles)
• Harris Park (2.2 miles)
• Banner Park (2.6 miles)
• Miller J Fields Park (3.2 miles)
• Happy Tails Park (4.1 miles)
• Arbor Walk Park (4.9 miles)
• Freedom Park (5.8 miles)

Cafes

• Panera Bread (1.5 miles)
• Post Coffee Company (1.5 miles)
• Starbucks (2.4 miles)
• Corner Cafe (8.1 miles)
• Starbucks (8.4 miles)

Hospitals

• Saint Luke's East Hospital (1.5 miles)
• The Birds (3.3 miles)
• Truman Medical Center Lakewood (3.3 miles)

Theaters

• B&B Theatres Lee's Summit 16 (1.6 miles)

Places of Worship

• First Assembly Of God (2 miles)
• Abundant Life Baptist Church (2.5 miles)
• Word Of Grace Fellowship (3.8 miles)
• Timothy Lutheran Ministries (7.6 miles)