1704 North West O'brien Road, Lees Summit, MO 64081
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On the morning of February 16, I received a call that immediately put me on edge: my brother-in-law, James, had been taken to the ER. The note was ambiguous, mentioning Saint Luke's East hospital, but it wasn't clear whether that was where he was headed at that moment or where he had already been admitted. The uncertainty of the initial information set a anxious tone for what was unfolding.
My son went to Saint Luke's East to check on James, hoping to find him there and get some answers. When he arrived, James was not at Saint Luke's East at all, which only added to the confusion and concern. It felt like every step forward uncovered another question rather than a resolution. The family depended on the hospital to provide clear direction, but instead we were left with more questions about James's whereabouts and condition.
With the hospital's help, we eventually learned that James had not remained at Saint Luke's East; he had been transferred to another facility - Lee Summit hospital. Discovering that he had been moved to a different hospital, and not at the location we had initially been told about, intensified the sense of disarray. The information flow between facilities mattered enormously in those moments, and the back-and-forth about where James was located created a frustrating bottleneck in our ability to understand his status and to be with him if needed.
Compounding the situation was the status of the nursing home where James was staying. The nursing home did not answer the phone, despite my leaving three voicemail messages. It had already been over two hours, and there was still no callback or update. That lack of communication left us in a state of limbo, unsure of James's condition or even a reliable point of contact to confirm his location or wellbeing.
The whole experience was marked by enduring uncertainty and mounting frustration. It was stressful to realize that even basic information - where James was, whether he was receiving care, and when we could expect an update - was not readily accessible. The difficulty in reaching the nursing home compounded the anxiety, since the care of an elderly relative often relies on coordinated communication across multiple places of care. This pattern of miscommunication and delayed responses can be deeply unsettling for families who are trying to stay informed and present for their loved ones.
Looking back, the situation highlights how crucial timely and accurate communication is when a patient moves between facilities. Clear updates about transfers, admission locations, and ongoing status are essential to reducing family anxiety and ensuring continuity of care. When the lines of contact fail or are slow to respond, it compounds fear and uncertainty at a moment when information can make a meaningful difference in James's care and in our ability to support him.
Village Residential Care in Lees Summit, MO is a well-equipped assisted living community that offers a wide range of amenities and care services to cater to the needs and preferences of our residents. Our spacious accommodations are fully furnished and include cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for communication.
Our residents can enjoy delicious meals in our restaurant-style dining room which accommodates special dietary restrictions. In addition, we have a small library where residents can indulge in their favorite books and engage in resident-run activities. We also provide housekeeping services to ensure that our residents live in a clean and tidy environment.
At Village Residential Care, we understand the importance of maintaining an active lifestyle, which is why we offer scheduled daily activities for our residents to participate in. These activities are designed keeping in mind the individual needs and interests of each resident. We also have outdoor spaces and gardens where residents can relax and enjoy the fresh air.
Our highly trained staff provides 24-hour supervision along with assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that our residents take their medications on time. Additionally, we have a mental wellness program to promote emotional well-being.
Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals; Village Residential Care offers easy access to various amenities and healthcare facilities.
At Village Residential Care in Lees Summit, MO, we strive to provide a comfortable and enriching environment for our residents while meeting their individual needs with professional care services and a variety of amenities to enhance their overall well-being.
Village Residential Care is located at 1704 North West O'brien Road, Lees Summit, MO 64081 in Jackson County, Missouri
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